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Nextech Group Limited
Technical Support Engineer
£35,000
Ipswich
In office
Graduate
Junior
Mid
Senior
Leader
Description
Working Hours: Monday to Friday, 09:00 - 17:30
Job Type: Full-time, permanent
Salary: £28,000-£35,000 DOE
The Role
Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.
This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.
Key Responsibilities
Provide efficient, high-quality remote technical support to end users
Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
Install and configure Windows 11 devices and mobile devices
Diagnose and resolve issues including mail flow, security, and client configuration
Accurately document faults, fixes, and technical procedures
Ensure cyber security best practices are consistently followed
Take full ownership of support tickets through to resolution
Essential Skills & Experience
Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
Experience installing and configuring Windows operating systems and software
Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
Excellent communication skills with a proactive, customer-focused approach
Ability to take ownership of issues and manage workloads effectively
Desirable Skills
Networking fundamentals (DNS, DHCP, subnetting, topologies)
Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions
Training, Progression & Development
Our client is fully committed to your professional growth. You will benefit from:
Funded industry certifications (Microsoft, Networking, Cyber Security)
Clear, structured career progression into senior engineering or specialist technical roles
Benefits Package
Competitive company pension
Private health and dental insurance
25 days holiday plus public holidays
Car allowance and mobile phone allowance
Cycle-to-work scheme
Regular company events
Free on-site parking
Discounted or free food
Role tech stack
Windows
Windows Server
Nextech Group Limited
Technical Support Engineer
£35,000
This role has expired