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Sharp Technical Recruitment Ltd
Technical Engineering Manager -subsidence
£80,000
Birmingham
Fully remote
Graduate
Junior
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Leader
Description
Engineering & Technical Manager - Subsidence
Permanent - Fully Remote working
Salary - £60,000 - £80,000 + Bonus + Benefits
Our Client
My client a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. They help their clients to manage risk, operate their core business processes, transform. Are you ready to take on the challenge of handling complex, high-value claims?
The Role
Are you ready to take on a leadership role that blends technical expertise with strategic management? Were looking for a dynamic professional to lead and inspire our Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims.
In this pivotal role, youll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences. Your responsibilities will include:
Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.
On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.
Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.
Duties and Responsibilities
Lead and develop a team of desk-based engineers and a technical field team.
Attend client meetings and represent the company professionally.
Drive performance to meet SLA targets and audit requirements.
Provide training and technical guidance to internal teams and external surveyor networks.
Production of management information on a monthly basis.
Manage a portfolio of complex subsidence claims from inspect to resolution.
Promote best practice and continuous improvement within the Subsidence Operations team.
To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
Experience
Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
Excellent communication skills and articulation
Understanding and recognition of Customer Service and Quality
Flexibility and adaptability
The ability to work in a fast paced and changing environment
Reports and accountable to: Head of Subsidence and Surveying
Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary
Benefits
25 Days Holidays + BH
Reward platform discounts for over 800 retailers
Lease car salary sacrifice
Cycle to work Scheme
Life assurance x 4
Well being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Development, training, and professional qualification
Sharp Technical Recruitment Ltd
Technical Engineering Manager -subsidence
£80,000
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