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ZPos Ltd
Senior Project Delivery Coordinator
£26,000
- £34,000
Swindon
In office
Graduate
Junior
Mid
Senior
Leader
Description
Location: 100% office-based in South Marston, Swindon, SN3 4YH
Hours: Full-time, Monday-Friday, 9:30am - 6pm
Reports to: Director
About Us
ZPos is a creative technology company based in South Marston, Swindon. We power more than 1,000 restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK, and we also support SMEs through our sister brands.
We design and deliver everything from bespoke websites, software, and apps to integrated marketing, EPoS, and communication systems such as VoIP, WiFi, and branded print.
The Role
We are looking for a Senior Project Delivery Coordinator to take day-to-day ownership of the delivery of client website projects from sale confirmation through to go-live.
You will be the main point of contact for clients during the delivery phase and the central organiser between internal teams. Your responsibility is to keep projects on track, maintain momentum, and make sure issues are resolved quickly and professionally.
This is a fast-paced, communication-heavy role focused on organisation, coordination, and follow-through. You will manage multiple projects at the same time in a busy environment and will be expected to use your judgement to resolve delivery challenges independently, escalating only when senior input is genuinely required. This role does not include line management and is not a technical development position.
While we currently use Asana for project tracking, we welcome ideas and improvements to how we manage delivery and communicate across the business. You will play an active role in refining processes to help projects run more smoothly and predictably.
Key Responsibilities
Act as the primary point of contact for clients during the delivery phase, managing expectations and maintaining clear communication
Coordinate work across design, development, content, and technical teams, balancing priorities and resolving day-to-day delivery challenges
Gather, track, and validate required client information such as logos, menus, domain access, content, and payment setup
Maintain accurate project timelines, task lists, and checklists using our project management tools
Actively drive actions and deadlines across teams, maintaining momentum and holding delivery accountable
Take ownership of delivery issues as they arise, working with internal teams and clients to resolve blockers and keep projects moving, escalating only when resolution genuinely requires senior input
Ensure projects are completed to a high standard and are ready for handover to support or account teams, with nothing falling between departments
Contribute ideas and improvements to delivery processes, documentation, and ways of working over time
What We Are Looking For
Experience coordinating digital or website projects in an agency, SaaS, or similar environment
Strong organisational skills and the ability to manage multiple projects simultaneously
Excellent written and verbal communication skills
Confidence dealing with clients and internal teams
Comfortable taking ownership of delivery outcomes and making judgement calls in a busy environment
Calm, organised approach under pressure
Strong attention to detail and pride in keeping work organised
Confident using systems and learning new tools quickly
Desirable Experience
Experience coordinating website builds or digital services
Familiarity with tools such as Asana, ClickUp, Trello, or similar
Basic understanding of domains, hosting, and online payments (for example Stripe)
What Success Looks Like
Projects are delivered on time and to a consistent standard where clients feel informed, supported, and confident throughout the delivery process
Internal teams are clear on priorities, responsibilities, and deadlines
Delivery timelines improve as processes become more consistent and effective
Why Join ZPos
Be part of a fast-growing tech company making a real impact in the hospitality tech sector
31 paid holiday days including bank holidays + your birthday day off
Employee benefits platform including CycleScheme and shopping discounts
Staff discounts at our sister brands, including a coffee shop
Modern, well-equipped offices with free on-site parking, soft drinks, barista-grade coffee, tea, fruit and other sweet treats
Employee welfare programmes including paid volunteering days, healthcare, company events and a birthday gift allowance
Role tech stack
Asana
Stripe
Trello
ZPos Ltd
Senior Project Delivery Coordinator
£26,000 - £34,000
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