Key Responsibilities:

• Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities.

Required Skills & Qualifications:

• 24 years of experience in network operations and support or data center environments.
• Strong understanding of network fundamentals (TCP/IP, routing, switching).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
• Excellent communication and coordination skills.