Role/Job Title:ServiceNow Technical ArchitectWork Location:London, UK ( 2 to 3 days)Any Other Working Conditions Travel/On-call/ShiftsUK working hours, on call for high priority incidentsThe RoleServiceNow Technical ArchitectRequired Technical Skill SetServiceNow, ITSM Modules, SNVA, and other ServiceNow modulesDesired Experience Range:8+Your Responsibilities

• Understand solution for the implementation or maintenance of the ServiceNow platform
• Work with Architect and customers for the technical requirements, document them, play back and baseline
• Develop a design aligned with the Architecture (if applicable) and technical requirements
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
• Perform sprint activities (if agile) with the customer and the team:
  • Develop User Stories from the requirements
  • Estimate effort, work with the product sponsor to prioritize the user stories
  • Do sprint planning
  • Assign sprint activities to the team
• Advise best practices and provide technical solutions and/or workarounds for issues/requirements
• Track and share the status of sprint/user stories with the Project Manager
• Identify and manage risks and challenges
• Ensure the quality deployment of the product as per the design
• Ensure the security and resilience of the components as per the design

Your ProfileEssential Skills/Knowledge/Experience

• Experience as a Technical Architect in ServiceNow
• Experienced in ITIL process definition, integration solutions, understanding architecture solutions
• Understanding customer business requirements and converting them to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of implementation projects in ITSM area and one complete implementation lifecycle for ServiceNow
• Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, project management expertise
• Review, do proactive analysis, and resolve application issues as needed
• Mentor and share technical knowledge/guidance to the team
• Very good ITIL process knowledge and ability to evaluate and bring out correlations and impacts with respect to customer requirements and ITIL/industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation
• Should possess good knowledge in Agile/Scrum methodology

Desirable Skills/Knowledge/Experience

• Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)