12 Month FTC (Maternity Cover)

Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? Were looking for aProduct Performance Coordinatorto help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance.

What Youll Be Doing

In this exciting and varied role, youll:

• Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
• Support the development and delivery of enhancements to the V12 App and other digital platforms.
• Lead marketing and servicing campaigns to boost app adoption and customer engagement.
• Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
• Translate customer behaviour data into actionable insights that drive innovation.
• Submit business change proposals and support their implementation.
• Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and business expectations.

What Youll Bring

• Experience working with digital products or customer-facing platforms, ideally in financial services.
• Strong analytical skills with proficiency in Excel and a knack for turning data into clear recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented mindset with the ability to juggle multiple priorities.
• Familiarity with regulated environments and customer journey mapping is a plus.
• Understanding of personal finance products is desirable.

Tools Youll Use

Experience with the following tools is beneficial:

• Excel for data manipulation and performance tracking.
• Power BI for dashboard creation and KPI visualisation.
• SQL for querying and extracting data.
• Google Analytics for monitoring digital engagement.
• Figma for collaborating on UI/UX design.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, weve been helping customers and businesses fulfil their ambitions since 1952. Inthat time, weve learned that were more than the sum of our parts. Were a strong Group because of our peopleand our strengths; specialist, expert, ambitious and also diverse. Allofour people are differentand this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

Thats why Secure Trust Bank Group nurtures differences. We understand that we perform better because were not cast from the same mould. We actively embrace andsupportdiversity, work with leading industry bodies andpromoteinitiatives that reinforce our philosophy of giving you the freedom to be who you are.

Were an award-winning bank providing savings accounts andlending servicesto over one million customers. Were Secure Trust Bank Group. We embrace difference.