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SF Recruitment
Graduate Applications Engineer
£30,000
- £35,000
Derbyshire
Hybrid
Graduate
Junior
Mid
Senior
Leader
Description
£30,000 - £35,000
Sandiacre
Role Overview
We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years’ experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:
Developing and improving laser cutting applications
Answering customer service calls and diagnosing problems remotely
Working in our factory to commission new laser machines and support production and process development
Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
Few times a month, visiting customer sites to repair, maintain and commission laser machines
Key Responsibilities
Responsible for developing and improving laser cutting applications
Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes
Collaborate with production and manufacturing teams to support process development for both current and future product lines
Actively contribute to product advancement through feedback, testing and continuous improvement initiatives
Interface with customers to understand their application needs and provide technical support and advice
Assist in developing installation, operation and maintenance procedures and technical documentation
Work with cross-functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability
Required Qualifications & Traits
Bachelor’s degree in Electrical or Electrotechnical Engineering (or equivalent)
0 to 2 years of relevant engineering experience
Strong problem-solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them
Quick learner who enjoys solving problems and diving into machine systems
Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way
Willingness to travel to customer sites and work in production environments
Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems
Desired Traits
Proactive, curious and hands-on: you not only fix things in your free time, but you also want to be an “engineer” outside work too
Customer-friendly: you enjoy engaging with customers to understand their issues and help them resolve problems
Process-oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded
A committed team player who works well across functions and shares knowledge
Why Join Us?
You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on-site field work and production commissioning gives you a varied and challenging role-ideal for someone who loves machines and solving things
SF Recruitment
Graduate Applications Engineer
£30,000 - £35,000
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