Location: Belfast, UK

Job Type: Contract Position

Job Description:

• Looking for candidate with 6months + Years of experience in Customer Service/Customer Support.
• Required customer support via telephone, e-mail and other methods in French and English.
• Ensuring a high level of customer service to candidates and clients
• Need to resolve customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including AHT, QA, PPH

Required Skills:

• Looking for candidate with passion about delivering outstanding customer service.
• Required excellent verbal and written communication skills.
• With high levels of accuracy and attention to detail in the work.
• Need to have punctual and conscientious and takes pride in coming to work and coming to work on time.