IT Apprenticeship ASM Technologies | Information Communications Technician Level 3

Kick-start your career in tech with ASM Technologies!
Were recruiting an enthusiastic IT Apprentice to join our high-performing international team. Youll gain hands-on experience across IT support, cyber security, infrastructure, and compliance while completing your Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider.

Salary

• National Minimum Wage for apprentices applies

Hours & Location

• MondayFriday, 9:00am5:30pm
• 37.5 hours per week
• Location: ASM Technologies Ltd, Windsor House, Gadbrook Business Centre, Northwich, CW9 7TN

Start Date

• Friday 12 December 2025

Duration

• 18 months (1 year 6 months)

Positions Available

• 1 apprenticeship position

What Youll Do

Join a global, fast-paced environment where youll support core IT operations and develop essential technical skills.

International Helpdesk & Technical Support

• Act as the first point of contact for global IT support
• Manage the helpdesk ticketing system, prioritising and escalating issues
• Handle user account provisioning and de-provisioning following least privilege principles

Infrastructure & Cyber Security

• Support maintenance of network, server, and cloud systems
• Assist with vulnerability assessments, patching, and device security
• Help monitor and respond to cyber security alerts
• Contribute to the Incident Response process

Compliance & Governance

• Help enforce internal IT policies and security standards
• Assist with documenting processes to support GDPR and ISO 27001 compliance
• Contribute to internal knowledge base and technical training materials

Training & Development

Youll complete an Information Communications Technician Level 3 Apprenticeship with a specialist digital training provider (such as NowSkills), combining hands-on experience with structured learning.

Technical Skills Youll Gain

• Troubleshooting and fault diagnosis
• Software installation and upgrades
• Routine IT, network, and telecoms maintenance
• Basic scripting (e.g., PowerShell, Linux)
• Monitoring DNS, firewalls, network performance
• Application deployment and data access setup
• Cyber security fundamentals and secure working

Professional Skills Youll Develop

• Clear communication with users and stakeholders
• Workload management and meeting SLAs
• Documentation, escalation, and reporting
• Maintaining safe and secure working practices
• Continuous Professional Development (CPD)

Training Structure

Your apprenticeship will include:

• Specialist tutor support
• Online and in-person learning
• Practical assessments
• Career development and employability support

By the end of the programme, youll achieve your Information Communications Technician Level 3 Qualification and be equipped to progress into a full-time IT role.