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Teleperformance
Systems Engineer - Grade B2
Private salary
Multiple locations
In office
RECENTLY POSTED
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Leader
Description
Hello,
Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.
We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team
Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Contract Term: Permanent
The Role
Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
O****bjectives of the role
Support and improve operational IT systems, implement new and decommission old solutions
Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies
Help design new solutions, based on operational requirements
knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
Documentation, creation, update and keeping to date.
Assist in the migration from, consolidation of and/or decommission of legacy systems
The Ideal Candidate
Personal competencies
At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
Strong troubleshooting, analytical and support skills
Organised, efficient and able to prioritise tasks / plan own time
Strong communication skills both verbal and written
Be able to think ‘out of the box’, providing creative ideas and solutions
Team player and driven by success, aiming for quality service
Experience in a Call Centre environment or similar would be advantageous
Required skills
SC clearance / SC clearance capable is a big advantage.
Windows Server 2016+, configuration, administration and support
Hardware support, including racking / (un)racking
Microsoft Azure Services
Conditional access knowledge is desirable
Other cloud platforms are desirable
Windows Domain Services – AD Services, DHCP, DNS, Sites & Services
Experience with VMware and some Hyper-V
Other Hypervisors are desirable
Experience with MECM is desirable
Experience with Tanium is desirable
Experience with Anti-Malware solutions, e.g. Falcon CS
System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
Windows Terminal Server / RDS desirable
Linux administration desirable
Knowledge and experience of Role Based Access
MS Azure Associate/Expert desirable
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.
Role tech stack
Linux
Windows
Windows Server
Splunk
Microsoft Azure
Teleperformance
Systems Engineer - Grade B2
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