Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE: Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 - 20:00), 4 days off, 4 days on (20:00 - 8:00) LOCATION: Central London SALARY: Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting • Attend customer meetings regarding issue, projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes as and when required • Provide technical support, create design and proposals for customers • Update internal data base for ITOC • Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications. •Execute ad hoc requests from the line managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and facing experience, at all customer levels • Flexible approach, able to work outside of normal working hours when requested • Strong time management/multi tasking & organisational skills • Good communication with customers, colleagues and related 3rd party vendors • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers • Strong work ethic and reliable time keeping and attendance All applicants must have the right to work in the UK as the Company is not able to offer visa support. *If your application is successful, you will be contacted within two business days.* *We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.*