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Solutions Through Knowledge
IT Field Service Engineer
£28k
- £33k
Worthing
Fully remote
RECENTLY POSTED
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Description
Job Title: IT Field Service EngineerSalary: 30-33K + BenefitsLocation: Worthing, SussexJob Type: Permanent, full-timeStandard hours: Mon-Fri, 8am-4.30pm / 9am-5.30pm (40 hours per week) RoleWe have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team.This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background. If you’re from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential.Responsibilities
Building desktops and laptops with Windows 11 OS
Carry out repairs on desktops, laptops and printers as required
Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner.
Customer equipment handovers providing basic training on printers and laptops
Supporting Interactive Audio-Visual equipment
Supporting WiFi access points
Replacing printer toner on site
Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA’s, quality standards and ITIL best practices.
Provide hardware and software support on all supported assets.
Carry out regular audits and stock inventory checks including correct disposal of packaging.
Maintain a customer focused approach, delivering superb value to the customer base
Provide excellent customer service at all times; offering empathy and patience to the users
Take accountability and ownership for all assigned tasks
Key Skills
Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support roleOR
Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role
Excellent customer service
Proactive approach to work, with a positive and flexible attitude
Strong communication skills
A team player who is self-motivated, enthusiastic, and keen to learn
Full clean driving licence
Role tech stack
Windows
ITIL
Solutions Through Knowledge
IT Field Service Engineer
£28k - £33k
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