We’re looking for an experienced Senior Application Support Engineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack.
In this role, you’ll be responsible for:
Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis
Proactively maintaining and optimising applications, performing upgrades and configuration changes
Monitoring system performance, defining service-level objectives, and addressing bottlenecks before they impact users
Collaborating closely with engineering and business teams to drive operational excellence
Enhancing processes, documentation, and tooling to support continuous improvement
Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment
Strong knowledge of SRE principles, incident management, monitoring, and performance tuning
Hands-on technical skills across a broad range of technologies, including:
Microsoft: C#, VB, .NET Core, Azure, SQL Server, IIS, Windows Server
Web: React, RESTful APIs, Docker, Azure Kubernetes Service (AKS)
Tools: CI/CD pipelines (Azure DevOps), Dynatrace, Git, Okta, Apigee
Excellent communication skills and the ability to work effectively across cross-functional teams
Familiarity with legacy VB/C# applications in a modernised environment
Experience in automation/scripting (PowerShell, Bash)
Background in financial services applications or products
Location: London (hybrid working - 2/3 days a week in the office)
This is a fantastic opportunity to join a collaborative, forward-thinking technology environment where you’ll be empowered to take ownership, solve problems, and contribute to continuous improvement.
If you’re passionate about application support, thrive in complex technical environments, and want to make a real impact, we’d love to hear from you!