Explore roles
Hays Specialist Recruitment Limited
Head of IT Service Operations
£70k
- £80k
Leeds
In office
RECENTLY POSTED
Graduate
Junior
Mid
Senior
Leader
Description
Your new companyJoin a forward-thinking organisation committed to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Service Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and can be worked remotely with occasional travel.
Your new roleAs Head of IT Service Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You’ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.
You’ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation’s roadmap. This role also includes leading contract transitions, implementing robust governance, and championing a solutions-focused culture.
What you’ll need to succeed
Proven leadership in IT operations, service desk management, and supplier engagement
Experience managing multidisciplined teams including a service desk
Strong experience in technical solution design, bid writing, and contract mobilisation
Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks
Excellent stakeholder management and communication skills
Ability to drive innovation, efficiency, and secure operational practices
Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field)
What you’ll get in return
A strategic leadership role with real impact
Opportunity to shape IT operations and influence business growth
Collaborative working environment with senior leadership
Competitive salary up to £80,000 and benefits package
Career development and training opportunities
What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role tech stack
ITIL
Hays Specialist Recruitment Limited
Head of IT Service Operations
£70k - £80k
Share role