• Provide first and second line IT support via on-site visits, phone, email, and service portal.
• Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies.
• Ensure excellent customer service when managing incidents and service requests.
• Work within ITIL processes including incident, change, and service request management.
• Maintain accurate records of IT assets and configurations.
• Support evening events when required and assist with IT inductions for new staff.
• Uphold safeguarding responsibilities at all times.

About You:

• Previous experience in an IT support or technician role, ideally within an education environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Flexible and proactive, with the ability to travel between multiple sites.