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Method Resourcing
Senior Technical Support Engineer
£45k
- £50k
London
Hybrid
RECENTLY POSTED
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Description
London (Hybrid)
£50,000 + Benefits
Are you the person everyone turns to when systems go down? Do you thrive on solving complex technical challenges and keeping critical platforms running smoothly? If so, we’d love to hear from you.
Method resourcing are excited to be partnered with a specialist data consultancy with an impressive client portfolio - and they are looking for a Senior Technical Support Engineer to become the go-to problem solver for the cloud and data platforms.
**?**What you’ll do
Act as the primary escalation point for technical issues in AWS-hosted environments
Own the resolution of incidents and tickets, ensuring clear updates and quick turnarounds
Monitor and troubleshoot systems to keep them stable, secure, and high performing
Contribute to automation and infrastructure-as-code initiatives (Terraform, scripting in Python)
Support the Data Engineering team with pipeline operations, maintenance, and optimisation
Create documentation, onboarding guides, and repeatable support processes
Lead incident and change management processes, including root cause analysis
Bridge the gap between technical and non-technical stakeholders with clear, effective communication
Required Skills/Experience:
Hands-on experience with core AWS services such as S3, EC2, Lambda, IAM, and CloudWatch
A track record of handling support tickets and incident management in fast-paced technical environments
Familiarity with Infrastructure-as-Code tools (Terraform preferred) and a good understanding of automation principles
Strong problem-solving skills, able to get to the root of issues quickly across cloud and data platforms
Confident communicator who can collaborate effectively with engineers and explain technical matters clearly to non-technical colleagues
Bonus points if you have experience with:
Data warehouse platforms like Snowflake
Python or similar scripting for tooling and automation
DevOps practices (CI/CD pipelines, monitoring, log management)
SQL performance tuning and data modelling concepts
Please note: My client cannot offer sponsorship and can only accept candidates with the right to work in the UK.
Contact: Matt Jacob -
AWS CI/CD IaC Terraform Python DevOps SQL Tech Support
RSG Plc is acting as an Employment Agency in relation to this vacancy.
Role tech stack
Terraform
AWS
Python
SQL
Snowflake
Method Resourcing
Senior Technical Support Engineer
£45k - £50k
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