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SDL Solutions Limited
IT Support Technician
£25k
- £30k
Hertfordshire
In office
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Description
IT Support Technician required by a well-established school near Watford.
You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
Supporting staff and students with their technical issues over the telephone, via email and face to face
A general technical; understanding of Network Servers & Support
Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall
Skills required
Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person.
The ideal candidate needs to demonstrate
Technical experience and ideally worked in a similar type of role previously.
Ability to diagnose faults and solve technical issues
Support existing users at different levels.
Develop relationships with users and deploy projects
Excellent communication skills, both written & verbal
Understanding of web technologies, databases, cloud technologies would be a bonus.
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
IT Support Technician - Education
Role tech stack
Windows
Windows Server
PowerShell
SQL
Visual Studio
SDL Solutions Limited
IT Support Technician
£25k - £30k
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