Jincident Management Analyst
Daily Rate: 500 - 550 INSIDE IR35 via umbrella
Contract Length: 12 months
Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE

Are you ready to step into a vital role that ensures the smooth operation of our client’s technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region.

Position Summary:

As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client’s systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends.

Key Responsibilities:

Incident Response:

• React promptly to service failures based on business impact.
• prioritise multiple high-priority incidents simultaneously.
• Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary.

Communication Management:

• Communicate effectively with stakeholders and internal teams.
• Confidently interact with senior executives.
• Provide regular updates on incident status and ensure effective communication channels are utilised.

Incident Documentation:

• Maintain accurate documentation during active incidents, recording all recovery efforts.
• Post-incident, ensure detailed records are kept, including actions taken and lessons learned.

Incident Process Compliance:

• Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.
• Restore complex production incidents within tight Service Level Agreements.

Process Improvement:

• Continually assess and enhance incident management processes to optimise efficiency.

Key Skills:

Leadership:

• Guide and coordinate teams during incident responses.
• Possess strong relationship management and influencing skills.

Technical Knowledge:

• Understand IT infrastructure, systems, and network operations.

Communication:

• Exhibit excellent verbal and written communication skills to engage effectively with technical teams and stakeholders.

Decision-Making:

• Make timely decisions in critical situations.

organisational Skills:

• Demonstrate strong time management abilities to prioritise tasks and manage multiple incidents.
• Remain calm and composed under pressure.

If you’re looking for a challenging role where you can make a real impact, apply today to join our client’s team as an Incident Management Analyst. Your expertise will help maintain seamless operations and foster a culture of excellence in incident management.

To apply, please submit your CV and a cover letter detailing your relevant experience.

Join us in ensuring the reliability and performance of critical technology services!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.