Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
Are you looking to play a key role in the Data & Insight transformation journey of a successful and fast-growing omnichannel retailer? It’s an exciting time at Dunelm, as we look to expand our talented Analytics and Data Science team in order to achieve our mission to put data and insight at the heart of decision making across the business.
This role will play a vital part in creating a web and App experience that delights our customers, through understanding how they interact with our site across both web and App, developing hypotheses to improve usability and maximise revenue, and planning and evaluating experiments. By providing these key insights, it will help inform the business on where to further prioritise development of the App.
This role is hybrid with an office base in either Leicester or London.
What you’ll be doing:
You’ll monitor and understand key conversion trends, improving our understanding of App and web performance
Lead the generation and delivery of insights on customer behaviour, pain points, and opportunities to enhance the App experience and improve personalisation
As a trusted partner to the Digital and Product teams, you’ll work together to turn ideas into plans, with clear hypotheses and well-defined success metrics.
Deliver and communicate impartial analysis of test results, understanding impacts on customer behaviour and developing recommendations for rollout of further initiatives
Your expertise will feed into plans for future development of our App, through data-driven insight, helping product teams prioritise the most impactful opportunities. This will include collaboration across multiple areas of the business from product, design, user experience and trade to optimise user journeys
Support in the development of robust KPIs and reporting that help teams self-serve, driving a data driven culture within the business
As a key member of the Insights & Analytics team you’ll partner with others around the team to share experimentation best practices to ensure continued development of our testing capabilities across the App, website, stores and digital marketing
As a key member of the Analytics team, you’ll play an important role in contributing towards the culture, as well as being an advocate for data, insight and the voice of the customer throughout the business