Key Responsibilities: - Provide end-to-end production support for trading systems and applications ensuring seamless front-office operations. - Debug and troubleshoot technical system/user issues efficiently, minimizing impact on business operations. - Analyze incidents, identify root causes, and implement preventive measures. - Engage in frequent problem management, ensuring long-term stability of systems. - Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. - Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left, and more. Required Skills and Qualifications: - Proficiency in at least one object-oriented programming language (e.g., Java, Python). - Strong debugging and troubleshooting skills, with the ability to solve complex technical issues. - Excellent communication skills to collaborate with stakeholders at all levels. - Experience in a dynamic, high-pressure work environment. - Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role. Perks and Benefits: - An employer pension scheme - 25 days holiday plus statutory bank holidays, with the option to carry forward or cash in 5 days each year - Access to YuLife wellness platform, subscription to Meditopia app, premium subscription to Fiit, life coaching and emotional well-being sessions, 24/7 virtual GP access, and an employee assistance programme - Life insurance and income protection - Enhanced maternity and paternity pay - Cycle to work scheme - Travel loan scheme - A tech scheme which lets you choose from over 5000 tech products at up to a 12% discount - Free unlimited Udemy account for every employee to support their continuous learning and improvement - Support in obtaining relevant certifications Job Type: Full-Time Location: London, UK