Provide end-to-end production support for trading systems and applications ensuring seamless front-office operations.
Debug and troubleshoot technical system/user issues efficiently, minimizing impact on business operations.
Analyze incidents, identify root causes, and implement preventive measures.
Engage in frequent problem management, ensuring long-term stability of systems.
Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left, and more.
Proficiency in at least one object-oriented programming language (e.g., Java, Python).
Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
Excellent communication skills to collaborate with stakeholders at all levels.
Experience in a dynamic, high-pressure work environment.
Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role.
An employer pension scheme
25 days holiday plus statutory bank holidays, with the option to carry forward or cash in 5 days each year
Access to YuLife wellness platform, subscription to Meditopia app, premium subscription to Fiit, life coaching and emotional well-being sessions, 24/7 virtual GP access, and an employee assistance programme
Life insurance and income protection
Enhanced maternity and paternity pay
A tech scheme which lets you choose from over 5000 tech products at up to a 12% discount
Free unlimited Udemy account for every employee to support their continuous learning and improvement
Support in obtaining relevant certifications