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Description
As an Insight Analyst, you will be responsible for analysing and generating insights from customer-related data - derived from our tech products, as well as our go-to-market activities - in order to inform key strategic & operational decisions via actionable recommendations.
This role will be within the Data & Insight team, reporting to the Director of Data Science, and will involve working closely with stakeholders across our customer-product and go-to-market teams. You will need to be analytical, pragmatic, collaborative and tenacious. You will also need to understand how data & insights can be shared most effectively with different types of internal and external audiences. Most importantly, you will need to remain laser-focused on the ‘so what’ of our customer data.
What you’ll focus on:
Quantitative Analysis
Designing, implementing, interpreting & sharing analyses using customer-product & go-to-market data - e.g. assessing pipeline health drivers and/or identifying trends in customer behaviours
Becoming a subject matter expert in customer data (both in terms of product and go-to-market metrics) and developing a deep understanding of the key indicators of customer engagement, satisfaction and long-term retention/expansion
Defining, preparing and running live experiments that will test customer-product & go-to-market hypotheses and inform rapid product/process iteration
Report Generation
Developing, populating & curating periodic and ad-hoc reporting assets to be consumed by our customer-product and go-to-market teams - e.g. quarterly reviews, annual impact reports, topic-specific deep-dives
Tailoring different reporting assets for different audiences - e.g. senior management vs operational teams vs external bodies
Stakeholder Engagement
Providing product & go-to-market teams with high-quality first-line analytical support
Promoting and enabling a strong data culture across the customer-product & go-to-market teams, proactively identifying opportunities to improve visibility, accessibility and understanding of data at all levels and providing training and guidance as needed
Supporting key stakeholders within the customer-product & go-to-market teams with their own analyses & usage of Multiverse’s self-service analytics tools - helping drive the iteration and improvement of these tools as necessary
What you bring
Required:
3+ years’ experience in a data analyst role - ideally within a fast-growing tech scale-up, management consultancy or other customer-focused team
Proven track record of producing high quality analyses & deliverables
Strong experience using Tableau and PostgreSQL for delivering analyses
Demonstrable ability to communicate actionable insights that influence key stakeholders
Appetite for working within a dynamic & collaborative team environment
Meticulous attention to detail
Commitment to Multiverse’s mission and values
Right to work in the UK
Non-Required (But Desirable):
Working knowledge of and experience with Python for data analysis
Understanding of advanced data science concepts - e.g. statistical testing, machine learning
Prior knowledge of talent/education/skills sector
Role tech stack
Life at
Multiverse
Culture overview
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
Employee benefits
30 Days Holiday
Extra seasonal holidays
Flexible Working
Gym Membership
Life Insurance
Private Healthcare
Wellbeing Programme
Work anywhere
Office vibe
City Centre
Clubs & Meetups
Free Coffee
Social Events
Team Building Days
Location
Tech at
Multiverse
Leadership
Ujjwal Singh
CTO / CPO
Tech overview
It’s an incredible time to join the Engineering team at Multiverse as we build an outstanding alternative to university. You have a real opportunity to shape the team - and the entire company - at a critical stage in our growth.
If you’re looking to solve compelling engineering challenges in a collaborative environment and are motivated by having a significant, genuinely positive impact on people’s lives, then we would love to talk with you.
Our goal is to provide you with encouragement and autonomy to do the best work of your career. We want to create a caring, understanding environment where everyone can thrive.
Engineering principles
Continuous delivery
Continuous integration
Infrastructure as code
Company tech stack
