Remote Services Graduate Role

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This role has expired

Waterstons

Remote Services Graduate Role

£25k

Multiple locations
In office

Description

As a member of our Remote Services Team, you will join more than 50 consultants providing remote support, technical escalation & infrastructure monitoring to over 80 global customers. You will be our clients port of contact, and will own, investigate, and solve issues reported.
We are not about tiers and levels, we want you to get stuck in and build your skills from the ground up, getting involved in a range of issues and proactive tasks.
About the role:
As part of our service desk, you will be helping our clients with their complex technical issues. You will be the first point of contact for our customers in need of technical support and you will work to triage any tickets that come in to Waterstons and appropriately prioritise these. We pride ourselves on good customer service which is a key aspect of this role.
Day to day responsibilities:
You will own, manage, and resolve their problems. Prioritise tickets so that they are actioned according to need. Manage your own queue of tickets, you will take ownership of new tickets as and when you are able, ensuring the customer is communicated with and that issues are dealt with in a timely fashion. You will be responsible for recording your time when working on issues to enable accurate billing to clients. Troubleshooting issues that come in and liaising with colleagues and customers as required to resolve these in a timely fashion. You will continually look for opportunities to improve our customers business’ and add value through the use of technology. Working within a larger team you will provide a range of support from 1st to 3rd line. Predominantly working remotely, however there is potential to spend time on site with our clients nationwide.
Some of the skills we are looking for:
You will have great organisation, timekeeping, and prioritisation skills Personable and customer focussed you will have the ability to build relationships with customers and colleagues Interest in technology Great problem-solving skills Keen learner!
As a graduate in our team, you will get experience in:
Key Microsoft server roles (Active Directory, Exchange, Skype for Business, Windows Server, SQL, SharePoint, System Center) ITIL Office365, Azure and AWS Networking Virtualisation technologies such as VMware or Microsoft Hyper-V SAN and Storage technologies including underlying fabric Backup/Replication Technologies such as Veeam This is a brilliant learning opportunity and you’ll get full support along the way by our experienced team.

Culture overview

Everyone talks about culture nowadays... and rightly so. By building our team and business on a shared set of values, our clients tell us they can feel the difference. They can see we all care (sometimes too much). They trust the breadth and depth of our knowledge. And they know that every piece of advice is driven by a passion for their organisation; not a profit for ours. Our Values People first Our people and our clients are everything. We strive to be truly inclusive, understanding, and flexible, so that everyone has a voice and feels able to speak up. We respect and welcome people have a life beyond work, which has to be the priority, so balance is key. Collaboration We’re stronger together and we always want to work collectively to find the best solutions. We’re committed to diversity; of thought, beliefs, and backgrounds to help us push forwards as one. Empowerment Liberating our people, to make the decisions that are right for them, their team and our clients, so together they can develop, grow and reach their full potential. Innovation We harness true creativity by looking at challenges from different angles and gaining insight into other perspectives to find the best solutions. Honesty Telling the truth is fundamental. Having the courage can be hard, but we know it’s the right thing for our people and our clients, to be up front, honest and supportive. Trust Demonstrating trust is at our core. We’re not a top-down organisation and we won’t tell you what to do. We will work with you; to help you find the answers, and we’ll support our clients in this way too. Quality We will never sacrifice quality or client’s satisfaction in the interest of gain. If we get it wrong, we will fix it and we’ll ensure we learn from our mistakes.

Employee benefits

Childcare Vouchers
Cycle To Work
Flexible Working
Free Food
Laptop
Learning Allowance
Life Insurance
Pension
Phone
Private Healthcare
Season Ticket Loan
Unlimited Holidays
Wellbeing Programme

Office vibe

Hackathons
Open Plan
Social Events

Location

Leadership

Daniel Halliday
Associate Director for Digital and Data

Engineering principles

Agile Process
Code Reviews
Communication and collaboration
Continuous integration
Infrastructure as code
Knowledge sharing
Mentoring
Monitoring and logging
OLAP
Rapid release cycles
Refactoring
Scrum
Separation of concerns
Unit testing

Company tech stack

window-server
aws
dot-net
sql
c
powershell
typescript
microsoft-azure
mssql
azure-cosmos-db
yaml
python
windows
javascript
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Waterstons
Remote Services Graduate Role
£25k
Durham
This role has expired