Location: UK Wide, WFH with ad hoc travel to client sites and team meetings as the project demands.
SC Cleared or SC Eligible
Due to the nature of the projects you will be working on, we are only able to consider candidates that hold UK Citizenship.
About the job you’re considering
The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment of ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.
You will work under the guidance of senior consultants and architects to contribute to the development of workflow applications, integrations, and user experiences that drive operational efficiency and user satisfaction.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your Role
As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:
* Developing solutions for Customer Experience, Technology Experience and employee Experience ServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, IT Service Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist, Gen-AI and Workflow Data Fabric.
* Utilizing ServiceNow’s Experience Layer components to build modern, intuitive user interfaces.
* Using UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements.
* Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce, including personalization, omnichannel engagement, and seamless transaction processes.
* Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand.
* Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
* Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
* Good understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
* Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and Integration Hub.
* Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
* Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
* Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability, and
* Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Why you should consider Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion
