Customer Success & Account Management Jobs in Leeds

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Customer Success & Account Management Jobs in Leeds

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Discover top Customer Success & Account Management jobs in Leeds with Haystack. Whether you're an experienced professional or looking to grow your career, explore the latest opportunities in Leeds' thriving tech and business sectors. Find your ideal role in customer success, account management, client relations, and more—all in one place. Start your Leeds job search today on Haystack and take the next step forward!

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Salary:£25,652 + Bonus + Excellent BenefitsSales Advisor - Slough - Plumb CentreSo, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the salary of £25,652 salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Sales Advisor based in our Slough branch you’ll be responsible for:

Serving customers on the trade counter by understanding their specific needs and providing product recommendations

Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude

Booking stock in and putting it away in the designated location

Proactively contacting customers to build relationships and drive branch growth, particularly focusing on those with reduced or inactive spending.

This is a full time permanent role working 40 hours per week, Monday to Friday. Weekend working required 1 in 3 Saturdays paid as overtime 8am-12pmAnd here’s what we’d like you to have:

Prior customer service or sales experience.

Willingness to learn, with a positive and enthusiastic attitude and a strong work ethic.

Confidence in engaging with customers both face-to-face and over the phone.

A confident, proactive approach to sales—promoting products, quoting accurately, and building customer relationships over the phone.

Driving license desirable to cover drivers annual leave

We look forward to receiving your application!

IT Support Analyst/1st Line Support Analyst

IT Service Desk Analyst/1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis.IT Service Desk Analyst/1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.IT Service Desk Analyst/1st Line Support AnalystKey Responsibilities:* Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessaryIT Service Desk Analyst/1st Line Support AnalystAttributes/Skills:* Experience working within a law firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging softwareIT Service Desk Analyst/1st Line Support AnalystIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Serving customers on the trade counter by understanding their specific needs and providing product recommendations

Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude

Booking stock in and putting it away in the designated location

Proactively contacting customers to build relationships and drive branch growth, particularly focusing on those with reduced or inactive spending.

This is a full time permanent role working 40 hours per week, Monday to Friday. Weekend working required 1 in 3 Saturdays paid as overtime 8am-12pmAnd here’s what we’d like you to have:

Prior customer service or sales experience.

Willingness to learn, with a positive and enthusiastic attitude and a strong work ethic.

Confidence in engaging with customers both face-to-face and over the phone.

A confident, proactive approach to sales—promoting products, quoting accurately, and building customer relationships over the phone.

Driving license desirable to cover drivers annual leave

We look forward to receiving your application!

Business Development Manager

Bennett and Game Recruitment LTD

Position: Business Development ManagerLocation: Leeds/BradfordSalary: Circa 50k DOEBennett & Game are proud to be partnering with a leading logistics provider, specialising in dedicated Transport and Warehouse Solutions across the UK.With decades of experience in delivering tailored logistics services, they are now seeking a driven and strategic Business Development Manager to join their expanding commercial team in the Leeds area.Business Development Manager Job Overview

Identify, develop, and close new business opportunities within the Transport and Warehousing sectors across the UK.

Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention.

Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence.

Prepare and deliver professional presentations, proposals, and tender submissions.

Represent the company at industry events, trade shows, and networking opportunities to enhance brand visibility.

Business Development Manager Job Requirements

Proven track record in B2B sales within the Transport, Logistics, or Warehousing industries.

Strong commercial acumen with the ability to negotiate and close high-value contracts.

Excellent communication and relationship-building skills at all levels.

Full UK Driving Licence - essential.

Based within commutable distance of Leeds, with flexibility to travel nationwide as required.

Business Development Manager Salary & Benefits

Competitive salary - circa 50,000 DOE

Company car OR car allowance

Attractive commission structure

Hybrid role - mix of office, home, and field-based working

Monday - Friday working pattern

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Senior Business Development Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.We are seeking a highly motivated, self-starter, passionate with a proven flair to establish and drive new business opportunities. In this role, you will be responsible for driving growth and expanding our business opportunities across multiple sectors. The ideal candidate will have a proven track record in building and nurturing client relationships, identifying new business opportunities, and creating strategic partnerships to elevate the company’s presence in the market.As a Senior Business Development Manager, you will play a key role in setting the direction of business growth strategies and collaborate with leadership to shape the future of the organization.What you’ll do:

Lead Business Development Efforts: Secure new business opportunities, focusing on strategic growth within key markets and sectors. Drive revenue by identifying high-potential leads, preparing proposals, and negotiating contracts while achieving or exceeding sales targets.

Prospecting and Qualification: Identify and reach out to potential customers, defining your ideal customer by profiling key demographics. Conduct di scovery cal ls and meetings to understand customer needs, challenges, and pain points, qualifying requirements at the early stages of engagement.

Relationship Management: Build long-lasting relationships with C-suite executives and key stakeholders to ensure high-level satisfaction and trust. Engage and manage key partner relationships, introducing partners to customers at the right time.

Proposal & Contract Negotiation: Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Negotiate terms and conditions at all levels, striving for the best outcome for both customer and company.

Strategic Partnerships and Networking: Cultivate partnerships with external organizations and industry influencers to enhance business reach, revenue, and market position. Attend industry events, conferences, and networking opportunities to promote the company and build relationships with potential clients and partners.

Accountability and Reporting: Provide regular updates to the business regarding activities, sales forecasts, and strategic recommendations. Ensure CRM accountability, managing opportunities through the sales cycle, and providing clear weekly updates to key stakeholders.

What you’ll bring:

A track record of delivering new business telecoms sales/deals into midsized to large national businesses.

Excellent communication, negotiation, and presentation skills

Commercially savvy - adept at optimizing a diverse range of revenue-driving KPIs

Proven track record to secure national telecommunication accounts to prospect, present and close sales.

Experience in a matrix, complex, sales and customer focused organisation - and ideally comfortable exposure in a build and grow business environment.

Resilient in the face of obstacles and experienced in working in a young business with rapidly changing capabilities and demands.

Relentless focus on achieving sales results even in the face of obstacles and the challenges of a fast-evolving business.

The Rewards:There’s a reason people can’t stop talking about . Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place

A generous pension package

Private healthcare

Discounted mobile and broadband

Access a wide range of exclusive Sky VIP rewards and experiences

How you’ll work:We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.Your office base:This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in IsleworthInclusion:At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can.Why wait?Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.To find out more about working with us, search on social media. A job you love to talk about.Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Telecom Sales Development Manager

A track record of delivering new business telecoms sales/deals into midsized to large national businesses.

Excellent communication, negotiation, and presentation skills

Commercially savvy - adept at optimizing a diverse range of revenue-driving KPIs

Proven track record to secure national telecommunication accounts to prospect, present and close sales.

Experience in a matrix, complex, sales and customer focused organisation - and ideally comfortable exposure in a build and grow business environment.

Resilient in the face of obstacles and experienced in working in a young business with rapidly changing capabilities and demands.

Relentless focus on achieving sales results even in the face of obstacles and the challenges of a fast-evolving business.

The Rewards:There’s a reason people can’t stop talking about . Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place

A generous pension package

Private healthcare

Discounted mobile and broadband

Access a wide range of exclusive Sky VIP rewards and experiences

Business Development Executive

Job Title: Business Development ExecutiveLocation: LeedsSalary: Up to 30k + commissionKey duties and responsibilities

Generate new business: Conduct outbound prospecting activities, primarily through cold-calling.

Build relationships: Establish and maintain positive relationships with prospective clients to understand their needs.

Sales process management: Manage and progress a full sales pipeline, from initial contact and qualification to demo delivery and successful closure.

Product demonstration: Clearly articulate the value proposition and provide tailored demonstrations to key stakeholders.

Achieve targets: Consistently meet or exceed monthly and quarterly sales targets.

CRM management: Maintain accurate and detailed records of all sales activities and client interactions in the company’s CRM system. (HubSpot)

Market research: Stay updated on industry trends, competitor activity, and changes.

Cross-functional collaboration: Work closely with other internal teams, such as marketing, product & customer services to provide feedback and refine sales strategy.

Reporting: Prepare and deliver regular reports on sales performance, pipeline status, and market feedback to the Head of Sales.

Skills and qualifications

Proven experience in a B2B sales or business development role, within a recruitment, SaaS or technology environment.

Benefits

Join a fast-growing AI SaaS company with global ambitions

Strong commission structure

Significant opportunities for career progression

Business Development Executive

Leeds City CentreDOE plus benefitsAre you commercially minded, ambitious, and looking for a dynamic sales career?If you are target-driven, able to solve business critical challenges and thrive on building long-term relationships this could be the opportunity to define your career.Recruitment is a fast-paced sales career where no two days are the same. It is about building relationships with clients and candidates, matching top talent to exciting opportunities, and utilising and enhancing your commercial skills to set you up for long-term success.Newman Stewart is a leading executive search firm, delivering high-performing candidates to high-profile and mission-critical assignments both nationally and internationally. With a proven track record of success and consistent results, we are the recruitment partner of choice to many blue chip, medium and small organisations.You will be responsible for engaging and developing new opportunities with new clients for our Directors to attend meetings with, within one of our specialist areas. You’ll be responsible for opening doors with new clients, building lasting partnerships, and growing your own portfolio of business, with support from the wider team.What You’ll Do

Proactively generate new business through calls, networking, and market research

Make outbound calls to develop opportunities within specific markets

Book meetings for our Directors to attend

Develop and manage client relationships, understanding their hiring needs

Have a clear understanding of Newman Stewart’s unique selling points and effectively communicate this to prospective clients

Hit and exceed targets, with clear progression milestones

What We’re Looking ForYou don’t need recruitment experience - we’ll teach you everything you need to know. What matters is your drive and attitude:

Previous experience within a sales, customer service, or commercial role would be advantageous

Confident communicator with strong interpersonal skills

Motivated by achieving goals and earning bonus

Positive, resilient, enthusiastic and energetic

Organised, meticulous, driven

Comfortable using research and call logging technology

What We Offer

Competitive base salary + benefits

Structured training and ongoing mentorship with members of the SLT

Career progression opportunities

A lively, supportive team culture with regular incentives and socials

Modern office environment and hybrid working options

This is more than just a job - it’s your chance to build a long-term career in a sector where your hard work truly pays off.We encourage you to apply with your CV or contact the team to find out more. Contact details can be found on our website.

Business Development Manager - Electronic Components

Martin Veasey Talent Solutions

Business Development Manager - Contract Electronics Manufacturing Services (EMS/CEM)Field / Remote - East UK Territory (Cambridge, Luton, Stevenage, Peterborough, Midlands, North East & Scotland) 60,000 basic + car allowance + uncapped commission (OTE 100K+) + private healthStep into a role where your technical sales ability drives real growth - not just maintains existing accountsWe are partnering with a well-established and growing Contract Electronics Manufacturer (CEM) to appoint a field-based Business Development Manager for the East UK territory. This region includes a high concentration of OEMs operating across electronics, industrial technology, medical, marine, and other specialist sectors.This is a strategic field sales position, ideally suited to someone with a strong understanding of electronic manufacturing or component distribution who is ready to lead on customer acquisition, technical engagement, and long-cycle commercial growth.Key Responsibilities

Secure new OEM customers across high-growth verticals such as medical, industrial, automation, navigation, and specialist electronics

Expand revenue from selected house accounts, working alongside an internal Account Manager in a ‘two-in-a-box’ model

Build a structured and sustainable territory development plan, mapping and prioritising prospective clients

Lead commercial and technical conversations with buyers, engineers, and product stakeholders to scope and propose value-driven solutions

Manage sales cycles typically ranging from 6 to 9 months, with average deal values between 100K and 500K+

Collaborate closely with in-house engineering, quoting, and project delivery teams to ensure alignment and successful onboarding

You will typically spend two to three days per week in the field, engaging customers and prospects directly. You will also be supported by dedicated internal resources including marketing, data tools, and pre-qualified inbound interest to supplement your outreach.Ideal Candidate ProfileWe are open to candidates at different stages of their career, provided they bring the right technical mindset and commercial drive. You may be:

A Business Development Manager or Sales Engineer from an EMS, CEM, PCBA, or electromechanical manufacturing environment

An ambitious Account Manager or Applications Engineer with OEM-facing experience, now looking to step into a pure new business role

A technical components salesperson (e.g. connectors, semiconductors, interconnects, enclosures) from a distributor or manufacturer, with a consultative sales approach and OEM networks

Key Skills and Attributes

Sound knowledge of PCBA, cable assembly, box build, or electronics manufacturing processes

Ability to read and discuss BOMs and high-level technical requirements

Confidence dealing with both procurement and engineering stakeholders

Commercially driven with a hunter’s mindset, capable of managing long-cycle consultative sales

Highly self-motivated, field-based, and committed to territory ownership and pipeline discipline

What You Can Expect

60,000 basic salary

Car allowance

Uncapped commission structure:

1.5% on all new business

0.5% on revenue growth from existing accounts (paid for two years)

Private health insurance

Ongoing professional development and clear progression routes into senior commercial or strategic roles

Why This Role?

Join a resilient, future-facing EMS business with UK and European manufacturing capability

Work with forward-thinking, technical colleagues who will support you in delivering outstanding customer service

Benefit from a field-based commercial culture that values autonomy, credibility, and proactive effort

Combine the best of new business challenge with the stability of selected house accounts

Help shape how future OEM clients are won and grown across a strategic region

Apply now to take your next step in technical sales and shape your own commercial success story. Please quote reference: LX (phone number removed)

The RoleA key priority for the team is to organically grow our existing customer account base via cross sell and up sell as well as continuing to acquire new business customers. You will lead the team to increase the average spend per account, whilst also delivering the highest of standards of customer service satisfaction. This is a fantastic opportunity for a candidate who has experience in a cyber or technology sales management role, who is looking to expand their skillset, and be supported in developing a successful career. The successful candidate will need to balance the management, coaching and development of a team whilst balancing pipeline, forecasting, deal coaching and stepping into opportunities where needed to get things across the line.Key Responsibilities

You will be widely recognised as an authority within the organisation and by external peers for your extensive knowledge and experience in customer success and account management

Demonstrable success in managing complex sales cycles, including selling sophisticated solutions and engaging with multiple stakeholders across diverse sectors

Proven success in driving revenue growth through effective cross-sell and up-sell strategies. Your experience will include developing and executing plans that increase account value and customer satisfaction

Strong relationship management skills with a track record of delivering excellent customer experiences. You will have a deep understanding of client needs and the ability to foster long-term partnerships

Extensive knowledge of relevant market trends and the ability to stay current with the latest industry developments. This includes understanding competitive landscapes and emerging technologies to provide informed advice to customers

You will have experience in managing staff through various internal processes

Skills and Attributes

Flexible and creative to take considered risks

Learn and adapt quickly to changing situations

Self-motivated and able to work under pressure

Ability to travel to different sites and locations on an occasional basis

Manages conflict and challenges in an open and constructive manner

BenefitsAt Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

Pension Scheme: Employer-matched contributions to help you plan for the future.

Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.

Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.

Personalised Wellbeing Support: App-based resources and services available 24/7

Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.

Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.About ClaranetFounded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.Equal Opportunities StatementDiversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you!To view full job description please visit our careers page

Customer Insights and Systems Analyst

Customer Insights & Systems Analyst

Newly created role within a global business

35,000 - 40,000

Leeds / Hybrid - 3 days on site

Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management

Client DetailsOur client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS FunctionsDescription

Capture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) & ERP systems

Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction

Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service

Create data-driven recommendations to improve customer satisfaction, efficiency and support commercial performance

Analyse, interpret and understand data around Customer Contact Volumes, Channel Usage, Reason for Contact ETC

Monitor and maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP).

Implement and integrate NPS & CSAT performance across the function

Profile

Experience in a similar Analyst role across either Customer Service, Contact Centre, Supply Chain / Order Management

Experience working with CRM systems - Hubspot Desirable

Ability to interpret, understand and present on multiple data streams

Customer focused approach

Strong Excel skills

Job OfferThis is an exciting, newly created role for a global market leading business based in Leeds.Salary of between 35,000 - 40,000 depending on experienceVery generous company benefits - disclosed on applicationFree ParkingHybrid working - 3 days on siteAbility to grow and develop within the business

Business Development Executive

Salary: 24,000 - 27,000 + Commission Location: Wetherby (On-site)Are you a driven sales professional looking to make an impact in a growing sector? We’re seeking a Business Development Executive to join our team and help expand our client base in the payroll and contractor services industry.This sector plays a vital role in supporting contractors, freelancers, and temporary workers by providing compliant payroll solutions and employment benefits. It’s a fast-paced, people-focused environment where building strong relationships is key.What You’ll Do:

Identify and develop new business opportunities

Generate and manage leads through proactive outreach

Build and maintain strong relationships with clients and recruitment agencies

Contribute to strategic business plans and growth initiatives

Achieve and exceed sales targets

What We’re Looking For:

Proven experience in new business development and lead generation

Strong communication and relationship-building skills

Ability to work independently and as part of a team

Track record of meeting sales targets

Experience in payroll or related industries is an advantage

What’s in It for You:

Competitive salary of 24,000 - 27,000 plus uncapped commission

Opportunity to work in a dynamic and supportive team

Career growth in a thriving industry

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Internal Business Development Manager

Reporting to: Head of Business DevelopmentOverview:The Internal Business Development Manager will be responsible for driving new business revenue and enhancing strategic relationships across key accounts and industry stakeholders. The role focuses on increasing the company’s visibility and engagement with Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers-ultimately securing both hardware orders and recurring service contracts. This position involves nurturing existing accounts while proactively developing new partnerships to support national growth and expand market share throughout the UK.Key Responsibilities:

Support growth activities for accounts with low share of business by helping introduce new products, services, and solutions.

Research and shortlist potential new accounts that are not yet using our products.

Assist in selling and representing the product portfolio, learning to present heat interface units, meters, metering and billing services, operation & maintenance, and optimisation services.

Build relationships with customer groups including Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers in communal heating and district energy.

Help deliver tactical plans agreed with the Head of Business Development by completing assigned sales activities and following up on leads.

Share market and customer insights internally to flag opportunities, risks, or competitor activity that could affect accounts.

Coordinate with internal teams to support the execution of account plans and ensure good service for clients.

Support account mapping by helping identify decision makers and maintaining a simple contact programme.

Prepare materials for meetings with senior stakeholders and provide administrative support for engagement activities.

Keep CRM up to date with accurate records of customer interactions, opportunities, and next steps.

Inform operational teams of any account-specific requirements or updates to help ensure smooth delivery.

Key Skills:

Strong interpersonal skills and willingness to learn how to build relationships across teams and with external stakeholders.

Organised and structured approach to tasks, with attention to detail.

Motivated and proactive attitude with a desire to hit targets and develop professionally.

Clear communicator who can present ideas simply and prepare concise information for others.

Team player who collaborates well and follows guidance from more senior colleagues.

You:

Recent graduate or early-career sales professional looking to grow in business development and account management.

Some experience in customer-facing roles, internships, or campus activities demonstrating communication and teamwork.

Interest in the energy, heating, or built-environment sectors and eagerness to learn product and market specifics.

Comfortable working with CRM systems and basic sales tools and open to coaching and feedback.

Ambitious to move into more senior sales responsibilities over time.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We’re committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud), you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. AnyService Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

Business Development Executive

Sales Executive Location: Bradford Salary: £30,000 + BonusAbout the RoleA growing manufacturing business in Bradford is seeking a proactive Sales Executive to join their team. This is a hands-on role where you will be responsible for identifying, qualifying, and nurturing new business opportunities. The position offers excellent progression potential into a full sales or marketing role for the right candidate.You ll combine digital media and analytical skills with strong communication abilities to turn enquiries into qualified leads and support the sales team in converting them into business.Key Responsibilities

Research and identify potential leads via LinkedIn, website enquiries, industry databases, and other channels

Contact and fully qualify leads through phone, email, and other methods

Follow up on quotes provided to customers to maximise conversion opportunities

Analyse data to identify high-value prospects and emerging trends

Maintain an up-to-date database of leads and prospects for the sales team

Collaborate with technical and customer service teams to ensure lead quality and customer satisfaction

Support the development and implementation of lead generation strategies

Track and report on lead generation metrics to the Head of Sales

Person Specification

Recent graduate or previous experience in Lead Generation, Business Development, Sales, or Marketing

Strong verbal and written communication skills

Can-do attitude with an analytical approach to problem-solving

Highly organised and able to prioritise tasks effectively

Comfortable working independently and as part of a team

Proficient with LinkedIn, CRM tools, and other lead generation software

Interested in developing into a full sales or marketing role

Benefits

Competitive salary of £30,000 plus bonus/commission structure (approx. £5,000)

Excellent career progression opportunities into sales or marketing roles

Exposure to both technical and commercial aspects of the business

Supportive and collaborative team environment

Apply NowIf you are ambitious, analytical, and ready to make an impact in a fast-growing manufacturing business, we want to hear from you. Apply today to take the next step in your career.

Account Manager - UK-based SaaS Company (Hybrid)Are you passionate about building strong client relationships and helping businesses get the most from innovative software? We’re a growing UK-based SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success.What you’ll do:

Manage a portfolio of a number clients, building trusted, long-term relationships

Guide new customers through onboarding and platform adoption

Support renewals, upsell opportunities, and cross-selling initiatives

Monitor customer satisfaction and resolve support queries promptly

Collaborate with Product, Marketing, and Business Development teams

Contribute to tender submissions, industry events, and client meetings

What we’re looking for:

2-4 years’ account management experience (SaaS/B2B tech preferred)

Excellent communication and customer service skills

CRM experience (HubSpot desirable)

Highly organised, proactive, and commercially aware

Spanish language skills and construction industry experience are a plus

Why join us:

Newly created role with the opportunity to shape the customer experience

Hybrid working with occasional office attendance and international travel

Small, collaborative, and dog-friendly office culture

Be part of a growing international business making a real impact

Salary: 40,000 - 50,000 (dependent on experience)If you thrive in a fast-growing, customer-focused environment and want to make your mark, we’d love to hear from you.

Application Support Analyst - 1st Line Support

Watermark Technologies Limited

Job Title: Application Support Analyst - 1st Line SupportLocation: Shipley, West YorkshireSalary: 24,000 - 26,000 per annumJob type: Full time - PermanentJob overview:We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You’ll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support.Responsibilities:

Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat.

Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses.

Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes.

Log, track, and follow up on incidents through to completion.

Collaborate with the Account Management Team and other departments to improve processes and client communication.

Test software prior to end-user deployment.

Create and maintain knowledge base and training materials.

About you:

Efficient - Deliver high-quality work with minimal wasted effort.

Proactive - Take initiative, solve problems independently, and bring new ideas.

Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally.

Organised - Plan, schedule, and focus on priorities.

Analytical - Draw clear insights from data and information.

Persistent - Stay committed until resolution is achieved.

Team-Oriented - Collaborate effectively with colleagues.

Professional - Represent the business knowledgeably at all times.

Essential Requirements:

Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course.

Excellent written and verbal communication skills.

Strong customer service mindset and the ability to explain technical concepts clearly.

Desirable Skills:

2+ years of experience in customer or technical support within a complex environment.

Previous 1st line support and remote troubleshooting experience.

MS SQL Server (T-SQL) skills, including:

Writing and executing SELECT statements

Making database alterations

Profiling to identify and resolve issues

Manipulating client data using T-SQL

Additional Opportunities:

Progression pathways into 2nd line support.

Support and administer hosted production environments.

Perform software installations of Watermark software.

Gain experience with data imports and conversions.

Assist with internal server maintenance and upkeep.

Benefits:

Work with a strong global brand in a growing company.

Competitive salary.

Full training and ongoing professional development.

Clear career progression opportunities.

Regular staff social events.

If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter.Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Business Development Manager

A Business Development Manager with experience of selling complex electrical power solutions is sought by an innovative Engineering companyReporting to Director level you will assist in establishing and driving the Company’s strategy for the ongoing sales growth of Smart Power systems and EV Chargers by using market and project data to identify suitable customers and developing and securing profitable new product sales. You will work with the technical and commercial team to create and submit detailed bids & tenders, negotiate and agree prices on new contracts and liaise with key internal and external stakeholders to secure new contracts. You will also work with the companies existing client base to maximise revenue and ensure the longevity of customer relationshipsTo succeed within this role you will have a proven track record of selling Smart Grid products, DC Smart Network solutions and EV Chargers with a demonstrable portfolio of contacts within the Energy Industry and Transport sector, including Fleet operators.You will be qualified to HNC /HND or Degree level in an Engineering or relevant technical or business subject with excellent communication and negotiation skills, and the ability to identify and quantify commercial and technology synergies to determine genuine sales opportunities. Good interpersonal and presentation skills are essential in this role, as is an ability to work to tight commercially aligned timescales. You will have driven and secured complex project sales.Excellent written and verbal communication skills, a high level of commitment to see tasks through from start to finish and the ability to lead and co-ordinate opportunity development are also all essential for the job.Good career prospects and technical development opportunities are available within this technology-driven organisationPlease call Adam Jones at Major Recruitment or click Now to send your CV if you are interested in learning more about this exciting opportunityINDJB

Water Treatment Business Development Manager

Future Select Recruitment

Job Title: Water Treatment Business Development Manager Location: Wigan, Lancashire Salary/Benefits: 40k - 100k (OTE) + Commission, Bonus & BenefitsOur client is a leading name within the Water Treatment / Water Hygiene industry, who have a strong presence in the North West. As a company, they offer a diverse and thorough range of services, and it is essential that applicants have robust technical knowledge of the ACOP L8 and HSG 274 guidelines. You will be responsible for growing a busy company portfolio and establishing new client contracts. They are able offer competitive salaries and benefits packages for the successful candidate, in addition to a lucrative commission scheme. Our client is able to consider candidates with only Water Hygiene / Legionella technical knowledge, as thorough training can be provided. This is an excellent opportunity to join a well-respected name who are known for their professional reputation and high levels of service.Ideally, applicants will be located around the following areas: Wigan, Ashton-in-Makerfield, Bolton, Bury, Rochdale, Oldham, Manchester, Hyde, Stockport, Altrincham, Knutsford, Warrington, Runcorn, Ellesmere Port, Birkenhead, Liverpool, Chester, Winsford, Skelmersdale, Southport, Formby, Ormskirk, Chorley, Preston, Blackburn, Blackpool, Colne, Burnley, Leeds, Huddersfield, Lancaster, Clitheroe, Fleetwood, Blackpool, Huddersfield, Halifax, Bradford, Wrexham, Flint.Experience / Qualifications:

Successful record of growing business revenues within a Water Treatment / Water Hygiene outfit

Excellent technical knowledge, including: ACOP L8 and HSG 274 guidelines

Ideally will have experience with process systems, such as: cooling towers, steam boilers and closed systems

Strong sales acumen

It would be beneficial to hold a degree relating to Science / Environmental industries

Excellent interpersonal skills

Good literacy, numeracy and IT skills

The Role:

Managing the development of company business contracts and implementing plans to grow and develop

Identifying gaps in the business, in with to develop into

Establishing new client leads and making contact in order to win new business

Using a range of sales techniques to grow business revenues

Meeting with clients to establish their requirements and build a rapport

Renewing existing client contracts

Selling a range of company services, including: ACOP L8 monitoring duties, cooling tower servicing, closed system and steam boiler analysis

Producing detailed tenders and presenting directly to clients

Being a key point of contact for clients, providing tailored advice and answering any technical queries

Liaising with members of management to monitor sales performance

Travelling to client sites to scope for works

Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market.We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level.We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.Future Select Copyright 2025

Business Development Manager

Gordon Yates Recruitment Consultancy

TITLE Business Development Manager (Remote / field-based)INTRODUCTION Our client is a leading UK brand within the resin flooring industry, offering an enviable track record of award-winning projects. As a result of continued growth, they require a BDM to join the team in the Midlands and South.LOCATION Midlands/South ideally located near the M42, M5, M6, M1. Preferred home locations Birmingham, Leicester, Coventry, Gloucester, Worcester, Northampton, Banbury, Oxford, Bicester, or closeTHE JOB ROLE The Business Development Manager role is a home-based field sales role taking responsibility for the full sales life cycle and growth of the brand and sales:

Winning specifications with architects and designers for our client s design-led and industrial resin flooring solutions. Defending projects through to completion.

Engaging with architects, designers, contactors, flooring contractors, installers and end clients.

Responsibility for both commercial and high-end residential projects responding to incoming marketing leads and creating new pipeline.

Utilising in-house CRM to identify existing warm client relationships to develop.

THE PERSON NEEDED For the Business Development Manager role our client is looking for:

Prior experience selling resin flooring, industrial flooring or a comparable commercial flooring solution.

Knowledge of specification sales and project sales environments.

Good commercial awareness and the ability to work autonomously.

A drive to be part of a successful and grow your responsibility as the company grows.

THE REWARDS £50-60K Basic (depending on experience) -20K OTE yr1 / +£20-40K OTE yr2 Expensed car (e.g. BMW) or car allowance Pension and packageIF YOU MEET THE REQUIRED EXPERIENCE PLEASE APPLY NOW! If you have the relevant experience listed in the person needed section, please send your CV ASAP our client is looking to interview ASAP.Key terms: Resin flooring, resin floor, resin floors, industrial flooring, commercial flooring, concrete repair, screed, screeds, epoxy resin, sales, field sales, remote, specification sales, specification sales manager, area sales manager, field sales, regional sales, technical sales, technical sales manager, project sales, West Midlands, East Midlands, Midlands, Gloucestershire, Worcestershire, Oxfordshire, Warwickshire, Northamptonshire, Birmingham, Leicester, Leicestershire, Wolverhampton, Coventry, Daventry, Rugby, Redditch, Gloucester, Worcester, Northampton, Banbury, Oxford, Bicester

Business Development Manager

Mane Contract Services

About the RoleA global manufacturer and supplier of aviation ground support equipment is seeking an International Sales Manager to join its expanding team. The company designs and delivers a broad range of high-quality equipment used to service, maintain, and support aircraft worldwide, working with both commercial and defence customers.This is a long-term contract position offering flexibility, autonomy, and the chance to represent a well-established international brand. The successful candidate will complete a 3-6 month onboarding period in Leeds (UK) before transitioning to a remote, territory-based position.Key Responsibilities

Develop and manage sales across assigned territories within Eastern Europe, Africa, and adjacent regions.

Build strong relationships with distributors, operators, and end users to grow market share and identify new opportunities.

Respond to customer enquiries and RFQs, coordinating quotation preparation and ensuring timely communication.

Utilise CRM tools to manage pipelines, forecasts, and structured reporting.

Attend international trade shows and customer meetings as required (approx. 6 weeks travel per year).

Collaborate internally across customer service, product support, and finance to ensure seamless delivery and client satisfaction.

Support new product introductions and share market insights with product teams.

Requirements

Proven track record in B2B international sales, ideally within aviation, industrial, or capital-equipment sectors.

Strong relationship-building and negotiation skills.

Excellent communication and organisational ability; confident managing business remotely.

Self-motivated, commercially driven, and comfortable working independently.

Willingness to travel internationally and complete onboarding in Leeds for 3-6 months.

Aviation or ground-support experience advantageous but not essential.

Contract & Compensation

Independent contractor arrangement (international model).

Annual fee: 32,000- 79,000 GBP, depending on experience.

10-15% annual performance bonus linked to sales results (historically achieved across the team).

Why This Opportunity

Represent a respected global brand within the aviation equipment sector.

Join a collaborative, high-performing international sales team.

Realistic targets with consistent bonus achievement history.

Long-term opportunity with scope to expand territory and influence.

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Frequently asked questions

What types of Customer Success & Account Management jobs are available in Leeds?

In Leeds, you can find a range of Customer Success and Account Management roles including Customer Success Manager, Account Manager, Client Relationship Manager, Customer Support Specialist, and Customer Experience Manager positions across various IT companies.

Do I need specific IT skills to apply for Customer Success & Account Management roles in Leeds?

While specific IT skills requirements vary by role, common qualifications include experience with CRM software, understanding of SaaS products, strong communication skills, and the ability to manage client relationships effectively within tech environments.

Can I find remote or hybrid Customer Success jobs in Leeds through this job board?

Yes, many employers in Leeds offer remote or hybrid working options for Customer Success and Account Management roles. You can filter job listings on our site to find positions that match your preferred working arrangements.

How can I improve my chances of getting hired for a Customer Success role in Leeds’ tech sector?

To improve your chances, tailor your CV to highlight relevant experience managing client relationships in IT, demonstrate knowledge of the company’s products, and showcase strong problem-solving and communication skills. Obtaining certifications in Customer Success or related software tools can also be beneficial.

Are entry-level Customer Success & Account Management jobs available in Leeds?

Yes, there are entry-level positions and graduate opportunities available for candidates starting their careers in Customer Success and Account Management within the Leeds IT sector. These roles often include training and development programs to help you grow your skills.

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