Regional Business Development Manager Yorkshire and Humberside

Permanent/full-time

Location: Field-based throughout Yorkshire (precise regional remit to be agreed on an individual basis)

Salary: £26-32k base (depending on experience) + commission (£40-50k OTE) + £3k car allowance

Own your patch. Launch a new product.

Earn £40-50k OTE in year one.

You ll be the face of Bar Juice 5000 and SNÜ, a well-established e-liquid product and our entrant into the nicotine pouch space respectively. Your focus will be generating new business in your area with flexibility around how your patch is defined and what you re doing to go after it. You ll also manage your own accounts, so looking after existing customers will still be a key part of what you re doing day in day out.

Regional Business Development Manager: What you ll do

• Drive existing business and new business across vape retailers, convenience stores and similar outlets
• Own your territory, pipeline and strategy from first contact through to close
• Keep and manage the accounts you bring on
• Build strong buying relationships with store owners and managers

What you ll need

• Experience in working with vaping, nicotine or tobacco products
• A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf)
• About 3-4 years experience years in business
• Prior experience in a field-based role
• FMCG or impulse product/sector experience is useful, but not a dealbreaker
• Confidence using CRM software tools such as Salesforce, HubSpot

There s no pressure cooker culture here. You ll be part of a delivery-first set-up with a smart-casual dress code where you re trusted to get on with things and do your job. You ll have the tools and support you need, without any of us breathing down your neck.

Sometimes you ll get together with your colleagues on-site in Bolton, but these occasions will be few and far between (once a quarter or so). The rest will be in the field, and you ll be reimbursed for your mileage and vehicle usage through a car allowance (paid monthly).

You ll also get the chance to represent our brands at trade shows and industry events, and we ll make sure that you re always kept up to date with product compliance as needed.

In an ideal world, you ll be happy covering cities such as Leeds and Sheffield, plus everywhere in between. But within reason, we re happy to compromise on this for the right people.

About the company

You ll be joining the Klinsmann Partnership Ltd, where we are committed to revolutionising the vaping and nicotine product industries through innovation, sustainability, and global distribution. We own and operate some of the leading brands in these industries, focusing on delivering high-quality, responsibly sourced products to consumers worldwide.

You ll be helping us grow brands in our portfolio such as Bar Juice 5000 Nicotine Salt E-Liquid, a game-changing product, and SNÜ Nicotine Pouches, our latest innovation and launch product into the nicotine pouch space.

Apply

Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.

Or if you have any questions first, you can email them over. Everyone will receive a response.

We are recruiting for a dynamic Tech start up with offices based in South Leeds who are looking for a Support Technician to join their growing team. Acting as a 1st point of contact for our customer base and delivering excellent customer service. The successful candidate will work with customers to resolve and manage technical issues, providing support and guidance. This varied role will include;

• Answering all incoming calls and live chats
• Responding to and managing support tickets using Zendesk
• Owning assigned tickets and keeping customers informed of progress
• Accurately logging all queries
• Providing remote support
• Guiding customers through solutions and training materials
• Building a strong product knowledge

This is a great opportunity to join a dynamic team setting, the successful candidate will be;

• Technically minded
• An ability to troubleshoot software and hardware issues
• A logical and confident problem-solver
• Friendly, warm, and customer-focused
• A strong team player with a “one team” mentality
• An attentive listener with clear communication skills

If you hold a strong technical skill set along with exceptional customer service skills, please submit your CV for consideration. If you do not hear from us within 7 days, please note your application has not been successful.

Salary:

Competitive Salary + Bonus + Excellent Benefits

Sales Coordinator – Leeds (Holbeck) – Fusion Utilities

So, who are we? We are Fusion Utilities, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Coordinator based in Leeds you’ll be responsible for:

• Ensure that quote requests are processed in an accurate and timely manner
• Provide a customer interface for the business by telephone, fax, E mail, post and face to face ensuring the communication flow is smooth and efficient
• Identify, expand and develop new business opportunities in conjunction with the relevant Regional Sales Manager and Business Development Manager
• Ensure that customer enquiries and queries are progressed and answered in a timely and professional manner
• Establish good relationships with customers, both internal and external to assist the business in achieving its goals and objectives Ensure that sales orders a processed in an accurate and timely manner

This is a full-time, permanent role working 40 hours per week Monday to Friday between 7.30am – 4.30pm or 8am - 5pm on alternate weeks.

And here’s what we’d like you to have:

• Previous Merchanting experience would be ideal but is not essential
• Excellent communication skills and strong attention to detail
• Knowledge of Microsoft Outlook, Excel and Word
• Confidence interacting with customers and suppliers to build effective relationships, both in person and over the telephone

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!

We look forward to receiving your application!

ACMM150

• Lucrative new business field sales role selling service contracts
• Business Development Manager market leading global facilities services provider

Business Development Manager Service Contracts

Area: Yorkshire / County Durham / Lancs / North East ( TS HG YO DL LA ) our client will also consider strong candidates in NE and DH

The Role of Business Development Manager

• This is a field-based Business Development Manager position where you will target B2B clients and sell high-demand facilities services.
• You will engage with decision-makers such as business owners, procurement teams, and senior managers.
• As a Business Development Manager, your focus will be on new business generation identifying prospects, self-generating appointments, and building a strong pipeline of opportunities.
• You will be selling an essential service with strong market demand, so your ability to identify and engage target customers will be key.
• Order values are high, offering outstanding earning potential the average Business Development Manager earns around 70,000, with top performers exceeding 80,000.
• The role is field-based four days a week, with one day working from home.
• You will be supported by best-in-class operational service levels, customer care, and a world-class marketing team.

The Company hiring a Business Development Manager

If you are looking to join an international organisation that truly values its people, look no further!

Our client has an exceptional name and reputation in the facilities services industry, providing a range of solutions to corporate and SME clients. This award-winning company offers unique services that set them apart from competitors, backed by impressive operational delivery and customer retention.

As an employer, they are known for their supportive culture, strong training and development, clear career progression, and genuine commitment to employee wellbeing.

If you are a proactive Business Development Manager who is not currently getting the recognition, financial reward, or career growth you deserve this could be the opportunity you have been waiting for.

• Leading blue-chip international organisation with an exceptional reputation
• Best in class training, development and support with clear paths into Key Accounts and People Management
• Be apart of a dynamic collaborative culture with camaraderie and support

The Candidate for the Business Development Manager

• Minimum 2 years B2B field sales experience
• New business focus and mind set
• Ability to converse with decision makers at all levels
• Desire for a career (not just a job) with motivation to maximise earning potential

The Package on Offer for the Business Development Manager

• Up to 40,000 basic salary
• 60 000 OTE (uncapped, paid quarterly)
• Hybrid company car
• 25 days holiday plus 8 bank holidays
• Employee Assistance Programme
• Pension scheme
• Private healthcare
• Discounted gym membership
• iPad / Laptop / iPhone & full corporate benefits

Ref: CPJ1797

Up to £32,000 per annum - DOE

Full Time - Onsite

Location: Leeds Marshalls Mill, Holbeck

At Afinite, we re looking for a proactive and positive Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments.

Company Overview

We re a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.

Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust.

Core Role

Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.

As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring our clients’ success.

Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.

This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.

Competencies:

• Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors.
• Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure.
• Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
• Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
• Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
• Collaboration and Teamwork: A positive team player and self-starter.

The ideal candidate will have the following experience:

• Service Desk: 3+ Years (preferred).
• IT Support: 3+ Years (preferred).
• Working within a service provider (preferred).

And the below skills:

• Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
• Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
• Experience with Android, iOS, macOS, and Windows (10 and later).
• Ability to assemble and replace PC parts.
• Strong attention to detail and excellent telephone manner to communicate clearly with clients.

A full job description is included on the application page.

What is on offer:

• City centre location with free on-site parking.
• 8% employer pension contribution.
• Performance-related annual bonus.
• Professional development support allowance.

Click apply now and upload an up-to-date CV.

Salary: £26,000 to £35,000 DOE + bonus + benefits

Location: Home-based (must live in Yorkshire occasional meetings/training in Huddersfield)

Hours: Monday to Friday, 9:00am 5:30pm

We are a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team.

This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day.

This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.

The Role

You will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.

Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.

As the role develops, you will also support internal training and help build clear installation and support materials for the wider team.

Key Responsibilities

Providing engineering support via phone and email

Advising on heating requirements, electrical connections, controls and safe installation

Supporting fault-finding on sauna heaters, steam generators and control systems

Guiding installers through real-world on-site scenarios

Recommending suitable products and accessories and supporting sales where appropriate

Processing orders and updating customer records

Liaising with warehouse and suppliers regarding stock and deliveries

Creating simple installation guides, videos and support documents

Assisting with internal training for colleagues and new starters

Essential Experience

Minimum 2 years experience as a heating engineer, installer or service engineer

Formal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent)

Strong understanding of heating systems, electrical supplies, controls and fault diagnosis

Comfortable speaking with customers and installers by phone

Logical, practical problem-solving approach

Good written English and attention to detail

Basic IT skills (email, CRM, Excel)

Desirable (but not essential)

Experience with renewables or solar installations

Background in HVAC, plant, spa, pool or building services environments

Previous support, senior engineer or mentoring experience

Interest in wellness or home improvement products

Requirements

Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield

Proven, stable employment history

Dedicated home office with reliable wired internet connection

Prior experience working remotely preferred

Exclusive commitment to us(no other employment or side businesses)

References and background checks will be completed in line with GDPR and insurance requirements

Why Join us?

We are a growing, close-knit team with ambitious plans. Youll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position.

If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Are you ready to take on an exciting new challenge as a Business Development Manager? Our client, a leading distributor of surgical equipment for complex orthopaedic procedures, is seeking a dynamic individual to manage their operations in the North, primarily along the M62 corridor. This is a fantastic opportunity to introduce an innovative product to the market and make a significant impact.

What is The Job Doing:

As a Business Development Manager, you will play a crucial role in the company’s success.

• Manage and develop business opportunities along the M62 corridor.
• Lead the introduction of a new surgical equipment product to the market.
• Navigate lengthy and complex sales processes effectively.
• Build and maintain strong relationships with clients and stakeholders.
• Identify potential customers and develop strategies to engage them.

What Experience Do I Need

The ideal Business Development Manager will have:

• Some sales experience within medical equipment or devices.
• Experience in orthopaedics is a plus, but not essential.
• The ability to manage complex sales processes.
• Early career professionals are encouraged to apply.

Our client is a prominent distributor of surgical equipment for complex orthopaedic procedures. They are dedicated to providing innovative solutions that enhance surgical outcomes and improve patient care.

If you’re a Business Development Manager ready to make your mark in the medical equipment industry, this role is perfect for you. Take the next step in your career and help bring a groundbreaking product to market. Apply now and join a company that values innovation and excellence.

If you have experience or interest in roles such as Sales Manager, Account Manager, Territory Manager, Medical Sales Representative, or Orthopaedic Sales Specialist, you might find this Business Development Manager position particularly appealing.
INDSLS Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Opportunity exclusively through Grafton Recruitment

The Opportunity

Grafton Recruitment is partnering with a long established, fast growing technology consultancy that is entering an exciting new phase of expansion. With more than three decades of success delivering complex software solutions for major brands, they are now looking for a driven Business Development Representative to help fuel their next chapter.

If you are hungry to break into enterprise tech sales, this is a brilliant place to do it. You will be the engine behind new opportunities identifying the right people, crafting smart outreach, and opening doors for a highly experienced senior business development team.

This is a company that genuinely invests in its people. They are known for developing talent, backing ambition, and creating a culture where people enjoy coming to work.

Why This Role Stands Out

A reputation that opens doors Over 33 years delivering bespoke software solutions for global organisations.

Real impact Your work directly contributes to winning large scale, high value projects.

Top tier technical support Work alongside exceptional engineers, architects, and specialists on complex opportunities.

Enterprise level deals Engage with major brands and senior decision makers.

A team built for winning Close collaboration with senior BDMs, pre sales, and a strong marketing function.

Clear progression A genuine pathway into senior business development as you grow.

What You Will Be Doing

Building a high value pipeline Researching enterprise prospects, mapping decision makers, and understanding their challenges before making first contact.

Mastering multi channel outreach Phone, email, LinkedIn you will use them all to spark interest with C suite leaders.

Qualifying opportunities Running discovery calls to understand pain points, assess fit, and prioritise opportunities for senior BDMs.

Setting high quality meetings Booking strong, sales ready conversations and preparing clear briefings.

Tracking the market Keeping an eye on industry trends, competitor moves, and shifts in enterprise buying behaviour.

Collaborating across teams Working with Marketing to refine messaging and supporting senior BDMs on deal progression.

Owning your numbers Hitting activity targets and contributing meaningfully to pipeline growth.

What Makes You a Great Fit

Ambitious and eager to learn Zero to two years experience in business development and ready to build a career in enterprise tech sales.

Strong communicator Confident on the phone, clear in writing, and able to get your message across quickly.

Resilient You understand prospecting comes with rejection and you do not let it slow you down.

Research savvy Comfortable using LinkedIn, websites, and industry sources to build detailed prospect profiles.

Curious about technology You do not need to code, but you are interested in how software solves real business problems.

Organised and data driven You manage your pipeline well and use metrics to sharpen your approach.

Team oriented with individual drive You enjoy working with others but can also crack on independently.

Comfortable with senior conversations You are not fazed by titles like CIO or CTO.

Who You Will Work With

You will report directly to the Head of Business Development and be a key part of a collaborative, supportive commercial team. This is not a lone wolf role you will have the backing, resources, and coaching you need, but you will also be expected to take initiative and drive outcomes.

About the Organisation

For over 30 years, this company has been the trusted partner for organisations needing excellence in custom software development. They work with some of the world’s most recognisable brands, delivering technology that drives revenue, reduces costs, and solves mission critical challenges.

They combine deep technical expertise with a personal, relationship led approach and with demand for their services growing rapidly, they are scaling with confidence.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We’re committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth!

Due to their growth, they are looking for an Junior Business Development Manager.

This is an exciting opportunity for someone who is passionate about the FMCG industry and eager progress their commercial career.

As a Junior Business Development Manager, you will

• Research and identify new customers and target segments.
• Proactively contact new customers via phone/email (including some cold calling)
• Re-engage lapsed customers and grow existing trade accounts
• Help develop the trade website and plan monthly trade promotions
• Support direct marketing activity to drive trade sales (campaigns, offers, outreach)
• Maintain a CRM system to track customers, leads, follow-ups, and activity
• Process orders and handle sales administration (accurate order entry, customer notes, follow-ups)
• Support customer service queries when required (team-first approach)

What will you need?

• Experience in sales / business development / account growth (B2B experience a plus)
• Confidence on the phone and comfortable with outreach and cold calling
• Organised, proactive, and commercially minded
• Strong attention to detail and able to handle admin accurately
• Comfortable using systems (CRM, spreadsheets, order processing)
• Marketing or promotions experience (email campaigns, offers, customer targeting)

What’s in it for you?

• Opportunity to work very closely and learn from Senior team members.
• Chance to gain good experience in the FMCG environment.
• Extras wider benefits.

And more!

Apply for more details on this exciting Junior Business Development Manager role.

Business Development Consultant Recruitment Sales (Remote with Monthly Meetups in Bradford)

We re a growing UK-based recruitment agency specialising in temporary and permanent staffing solutions. As we expand, we re looking for a purely sales-focused Business Development Consultant to join our close-knit team and drive new business growth.

This role is 100% sales and client acquisition you ll focus on bringing in new clients and building strong relationships. Our internal team handles candidate attraction and resourcing, so you can dedicate your time to what you do best: winning new business and growing revenue.

What You ll Do

• Identify, target, and win new business opportunities across the UK
• Build and maintain strong client relationships
• Work closely with our internal resourcing team, who will manage candidate delivery
• Drive sales growth within your chosen market sector
• Attend monthly team meetings and strategy sessions in Bradford, with regular check-ins on Teams

About You

• A confident self-starter with a passion for sales and business development
• Proven success in recruitment sales or B2B sales within a recruitment setting
• Highly motivated, results-driven, and comfortable working remotely
• Excellent communication and negotiation skills
• Thrives in a fast-paced, ambitious environment

What s In It for You

• Competitive basic salary (£27,500 £30,000) + uncapped commission (OTE £70,000 £90,000+)
• Remote-first role with flexible working hours
• Monthly team meetups in Bradford for strategy, collaboration, and training
• Performance bonuses and clear growth opportunities as we scale

Ready to focus purely on sales and take ownership of your success?

If you re a driven recruitment sales professional who loves building relationships, generating new business, and closing deals we d love to hear from you.

Apply now and let s build something great together.

1st- 2nd Line Support / Service Desk Analyst /IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently.
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

New Business Development Manager - Labels & Packaging (South UK, Remote)

Salary: 45,000 - 80,000 + Uncapped Commission + Company Car
Location: Remote (Covering the South UK) - Monthly visits to Head Office, West Yorkshire

A leading UK label manufacturer is seeking an ambitious and driven New Business Development Manager to join its expanding sales team as part of an ongoing growth strategy.

Established for over 60 years, the company employs 65 staff and has built a strong reputation for innovation, quality, and exceptional customer service. Its award-winning, Yorkshire-based manufacturing facility produces high-quality, cutting-edge label solutions including peel & reveal, embossing, and foiling.

The business has a particularly strong presence within the beverage market, which currently represents around 50% of its client base, and now seeks to diversify across new sectors such as cosmetics, food, supplements, and industrial products.

The Role

This is a remote new business development position covering the South of the UK. The successful candidate will play a key role in driving growth by identifying, approaching, and converting new clients who can benefit from the company’s premium label solutions.

The main focus will be winning new business, with the potential-following a successful probation period-to inherit and manage a number of existing accounts. While some support will be provided through lapsed client data and email marketing campaigns, the role will primarily require proactive market engagement and business generation.

Key Responsibilities

• Identify and convert new business opportunities to drive sales growth.
• Strengthen and develop relationships with existing accounts.
• Deliver professional and persuasive sales presentations and proposals.
• Support internal and external stakeholders on new product development.
• Monitor and report on sales activity, performance, and KPIs.
• Maintain awareness of industry trends and competitor activity.
• Travel across the UK to visit clients (a full driving licence is essential).

Candidate Profile

• Proven experience in the print, packaging, or label manufacturing sectors.
• Strong track record in new business development and account management.
• Commercially astute, self-motivated, and target-driven.
• Excellent communication, presentation, and negotiation skills.
• Capable of working independently with strong time management skills.
• Proficient in Microsoft Office and general IT systems.
• Willingness to travel and undertake occasional overnight stays.

Benefits

• Competitive salary 45,000 - 80,000, dependent on experience.
• Uncapped commission structure.
• Company car or car allowance.
• Laptop, phone, and other necessary equipment provided.
• Private medical insurance following a qualifying period.
• Long-term career prospects within a well-established, growing organisation.

This is an exciting opportunity to join a leading label manufacturer with a proud heritage, state-of-the-art production capabilities, and a reputation for excellence. The successful candidate will play a pivotal role in shaping the company’s future growth across multiple market sectors.

An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving.

The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team.

Responsibilities:

• Handle support requests via phone or ticketing system.

• Log, categorise and prioritise tickets accurately and according to urgency.

• Ensure that tickets are responded to in a timely manner.

• Escalate complex problems to the relevant team where required.

• Maintain an accurate record of issues and resolutions.

• Communicate effectively with the end user at each stage of the ticket.

• Setup and configuration of new mobile phones and handheld devices.

• Troubleshooting issues with hardware i.e. printers.

• Provide support for widely used software such as Microsoft Office and other standard applications.

• Provide support for in-house applications and systems across the business.

• Contribute to and update knowledge base documentation for common issues and fixes.

You must have:

• Excellent written and verbal communication skills with the ability to work both independently and part of a team.

• Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external.

• IT literate with the ability to learn in-house systems.

• Able to explain technical details clearly to non-technical users without using jargon.

• Analysis, research and problem-solving skills.

• Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure.

• Due to shift work own transport would be advantageous