Contract UX Researcher Jobs

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBREThis position is a maternity cover 12 months fixed term contract.What You’ll Do Facilitator / Trainer / Support

Deliver guided training sessions on XRS Kit usage for diverse audiences.

Tailor training approaches to ensure sessions are interactive and practical.

Respond to queries, send surveys, and gather feedback during and after training.

Maintain and update the XRS playbook with best practices.

Support account teams throughout the contract lifecycle to drive adoption.

Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

Assist with internal social communications and engagement platforms.

Write case studies in partnership with account teams.

Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

Support content development for internal and client-facing materials.

Customer Success

Lead onboarding process using the Customer Success Programme framework.

Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

Develop and execute tailored success plans for clients.

Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

Bachelor’s degree (or equivalent experience) preferred.

2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

Familiarity with onboarding processes and driving product adoption.

Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

Ability to gather feedback and translate insights into actionable improvements.

Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

Excellent communication and presentation skills, with a customer-first mindset.

Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

Analytical thinker with creative problem-solving abilities.

Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves but not essential

Exposure to AR/MR technologies or interest in immersive solutions.

Familiarity with digital workflows and tools that support innovation.

Ability to gather customer insights and share recommendations with the team.

Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

User Researcher

Hays Specialist Recruitment

Duration: 3 months initially (may extend)Rate: £550 per dayIR35: In scopeLocation: Fully remoteTo provide user research to support the development and adoption of a Government’s approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way. End-To-End Services understanding from a User and Case Study perspective. Supporting Services and re-design. Incident Management and Case Study Management.Required:

Case study analysis

Plan and conduct targeted user research

Identify and prioritise user groups based on service impact, risk, and delivery needs

Gather insight on user needs, behaviours, pain points, and workarounds within live services

Synthesise findings into clear, structured inputs for service maps and service blueprints

Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.

Supporting Service Maturity and Adoption

Contribute user evidence to an early view of service maturity

Identify themes that help explain service outcomes and constraints from a user perspective.

Provide user insight to underpin a clear and credible narrative for leaders and directorates

Support briefings and engagement activity with evidence-based findings

Demonstrable experience conducting user research in live service or operational contexts

Strong qualitative research skills, including planning and running interviews and synthesising findings

Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs

Experience translating user insight into clear, usable outputs that inform service design and decision-making

USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTORHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Training & Adoption Lead

Training & Adoption Lead - Outside IR35 - Edinburgh (Hybrid) - Public SectorDay Rate - Market RatesDuration - 12 monthsHarvey Nash’s Public Sector Client are looking yo bring in a contract Training and Adoption Lead to work with our Digital Transformation team. Your core focus will be supporting a new Business Information Transformation Programme. This strategic initiative is modernising how they manages, accesses, governs, and uses corporate information, with Microsoft 365 at its core.Other Responsibilities

The Training and Adoption Lead will design and deliver a comprehensive training and adoption framework, defining the methodology, approaches, best practices, and processes for driving adoption and training for the BIT programme. Thus, helping to ensure staff across all departments are equipped to maximise the benefits of new tools, data-driven ways of working, and innovative technologies, such as Power BI, Microsoft Copilot, and Power Platform

You will lead the training and adoption workstream, working closely with stakeholders to drive engagement, adoption, and sustainable change. This is a pivotal role in ensuring the BIT Programme’s success and supporting wide-ranging corporate information transformation.

Lead the design and delivery of the BIT Programme’s training and adoption strategy, ensuring alignment with programme objectives and workstreams.

Assess current and future training needs, and develop recommendations for the structure, size, and skillset of the training team required to support the programme’s phased rollout and ongoing adoption.

Develop and deliver guidance and training materials, deliver workshops and webinars tailored to staff roles and departmental needs.

Define and implement approaches for measuring training effectiveness and staff adoption (e.g., participation rates, feedback, tool usage data).

Collaborate with workstream leads, communications, and change management teams to ensure consistent messaging and support.

Support early adopter departments, gather feedback, and refine training approaches for wider rollout.

Provide expert advice on embedding new ways of working, including data-driven decision-making, automation, and AI adoption.

Skills & Experience Required

Proven experience designing and delivering training and adoption approaches for large-scale digital and data programmes, ideally in a public sector or regulated environment.

Experience leading a training and adoption workstream or similar function, including defining training strategies, approaches, and success measures.

Ability to recommend the optimal training team structure and resource requirements to deliver the BIT Programme’s objectives, including identifying the necessary roles, skills mix, and capacity for effective training delivery and support.

Strong understanding of change management, user adoption, and communications in the context of digital transformation.

Ability to develop and deliver scenario-based, role-specific training and guidance materials (including but not limited to Microsoft Learning Pathways).

Excellent communication, presentation, and stakeholder engagement skills, with a track record of working collaboratively across departments and with technical and non-technical audiences.

Desirable Skills & Experience

Experience of developing and providing training for and adoption of M365 productivity applications.

Qualifications in or relevant experience of applying adoption methodologies in real world scenarios.

Please note that you must be eligible for BPSS Clearance to commence this post.

Interaction Designer - 6-Month Contract (Active SC Required)

Stealth IT Consulting

We’re looking for an experienced Interaction Designer to join a public sector project. This is a fantastic opportunity to work on user-centered design initiatives that make a real impact.Key Details:

Contract Length: 12 months - £540 to £600 (Inside)

Clearance: Active SC clearance required

Design intuitive and accessible user interfaces aligned with GDS standards

Collaborate with UX researchers, service designers, and developers

Create prototypes and wireframes to improve user journeys

Ensure designs meet accessibility and usability best practices

Essential Skills:

Strong experience in interaction design within government or public sector

Familiarity with GDS principles and accessibility guidelines

Proficiency in tools like Figma, Sketch, or similar

Excellent stakeholder communication skills

If you have active SC clearance and a passion for designing seamless user experiences, we’d love to hear from you!

Senior User Researcher - £450 - £500 Inside - East Kilbride - SC Clearance

Senior User Researcher - £450 - £500 Inside - East Kilbride - SC Clearance - 12 Month ContractLocation: East Kilbride - 2 to 3 days per week onsite Clearance: Active SC Clearance requiredAn exciting opportunity has arisen for an experienced Senior User Researcher to support a major government transformation programme. You will lead high-quality user research, champion evidence-based decision-making, and ensure that products and services are genuinely user-centred. Working as part of a Research & Analytics function, you’ll collaborate closely with Data Analysts, Product Managers, Service Designers and Technical Leads. You’ll help shape strategy, validate decisions, and ensure user needs are understood throughout the delivery life cycle. This role is ideal for someone who thrives in complex environments, communicates confidently with senior stakeholders, and can handle multiple research streams simultaneously. Please note, active SC Clearance is required and there is a requirement to be in the office for two to three days a week in East Kilbride.Key Responsibilities

Lead, plan and deliver user research across multiple workstreams using industry-standard methodologies.

Analyse and synthesise findings into clear, actionable insights for service and product teams.

Champion a user-centred approach across multidisciplinary teams and governance forums.

Build and maintain a structured research repository, ensuring insights are accessible and reused.

Define and track user outcome metrics to evidence the impact of design and delivery decisions.

Collaborate closely with product, design and technical leads to shape strategy and validate approaches.

Ideal Candidate Profile

Strong experience delivering user research on large-scale programmes.

Demonstrable ability to design, conduct and lead multiple research activities.

Excellent analytical and synthesis skills; able to translate complex data into compelling insight.

Strong communication and stakeholder-engagement skills, especially with senior audiences.

Experience embedding user-centred thinking within multi-disciplinary teams.

Proven ability to create and maintain research repositories and insight frameworks.

Active SC Clearance (mandatory for consideration)

TL;DRJob Title: Senior User Researcher Location: East Kilbride (2 to 3 days onsite) Start Date: ASAP Contract Length: 12 Months Day Rate: £450 - £500 IR35: Inside Security Clearance: Active SC required

Spotlight

User Researcher (Contract)

Check out this brand new role!Ready to turn curiosity into impact?Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people’s lives.What you’ll do within our teams

Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers

Offer oversight of research conducted by other people, either formally or informally, to improve research practices

Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this

Produce the required documentation and materials for research activity, including discussion guides and consent forms

Recruit participants in line with GDPR and MRS guidelines

Use your excellent communication skills to clearly explain your approach to your team and stakeholders

You’ll suit this role if you:

Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics

Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)

Can identify key themes, user needs, business needs, and personas through analysis

Can explain findings to a range of audiences and translate these into areas of the service that need design focus

Can produce user research deliverables like personas and journey maps

Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services

Can build strong relationships with clients and persuade stakeholders of the importance of research to a project

Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research

Understand agile processes

Enjoy working with clients as they evolve and adapt

Are naturally curious and able to champion your own learning and development

Are an advocate for user-centred design

Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design

Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it

Are keen to share your knowledge and experience

If you have any of this experience, please show it on your CV and in the interview.

User Researcher - Public Sector

User Researcher Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Mandated PAYE onlyWhat you’ll do:Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery teamWhat you’ll need:Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes.

Service Designer

Hays Specialist Recruitment

2 DAYS PER WEEK IN OFFICE

IMMEDIATE START

SKILLS

Extensive experience working on both digital and offline journeys, including prototypes.

Strong skills in designing user IT journey.

Ability to identify and solve service risks with iterative design and communicating developments.

RESPONSIBILITIES

Refine and further develop the service maps and blueprints for the services, including end-to-end flows.

Delivery of work through policy intent and within the organisation’s design principles.

Plan and run sessions, collaborate with colleagues and lead design on robust service.

What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Training Lead - Conga CPQ

Cadence Resourcing Ltd

My client are looking for an experienced Training Lead to provide end-to-end training expertise to a Conga CPQ implementation. The successful contractor will have demonstrable experience of working on large scale Configure Price Quote/Offer Management solution implementations, ideally having previously created and delivered comprehensive training packages for Conga CPQ.This contract will involve working with an established Sales team to carry out training needs analysis and create a training plan to support the move to Conga CPQ. Therefore strong stakeholder management skills are essential, with the ability to positively influence those affected by the change in solution and highlight benefits of the change.Previous experience of working with Digital Adoption Platforms (Apty, Whatfix, WalkMe, Pendo) is essential, as this role will involve designing and authoring content on my clients DAP such as walkthroughs and smart tips in order to support the move to Conga CPQ. The role will also involve training Sales Subject Matter Experts to be Super Users to be able to offer peer-to-peer support.A strong understanding of the sales operations and processes is essential, allied with experience of creating E-learning using a range of tools such as Articulate 360 and other Learning Management Systems such as Workday Learning.

Contract UX Researcher Jobs

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