Provide support on all aspects of the Microsoft Azure Cloud, including but not limited to; Arm/Bicep Templates, Azure networking services including Virtual Network (VNet), Virtual WAN, VPN Gateway, Private Endpoints, Peering Service and Azure Bastion, Azure Virtual Machines and Microsoft Entra ID
Effectively manage the incident and request queues to ensure all incidents and requests are closed in line with service level agreements
Ad hoc project work to support the implementation or improvement of services based on the Hybrid Cloud technologies
Monitor the performance of the partners Public Cloud and Virtual Private Cloud infrastructure
Attend technical meetings with peers and interact with enough knowledge to contribute to end results
Provide mentoring, support and training to 1st, 2nd & 3rd line support staff, ensuring issues are resolved in a timely manner and within designated SLA timescale.
Improving the availability, reliability, stability of all areas and components of the Microsoft infrastructure
Management of Virtual Machines within the Public Cloud
Proactive monitoring of the Service to prevent incidents
Security and Compliance monitoring and reporting support and production of necessary materials
Provide Face to face support where additional investigation is required or to resolve issues where remote support is not possible
Proactively monitor the services across the Microsoft platform to ensure service stability and performance
Demonstrable work experience equivalent to SCQF level 9 or be educated to degree level
Relevant experience in a similar Senior technical role
Experience of managing Azure environments, Windows Server, Active Directory, Entra ID and Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Good understanding of Microsoft M365 components
Knowledge and experience in Azure Arm/Bicep Templates, Azure networking services including Virtual Network (VNet), Virtual WAN, VPN Gateway, Private Endpoints, Peering Service and Azure Bastion, Azure Virtual Machines and Microsoft Entra ID
Customer Focused with the ability to understand and resolve technical issues
Excellent communication skills
Good analytical and problem-solving skills
Prepared to take personal accountability for defined area of responsibility
Ability to work under pressure
Ability to be innovative especially when looking for solutions taking value for money into account
Microsoft Certified Azure Network Engineer Associate (AZ-700)
Microsoft Certified Azure Security Engineer Associate (AZ-500)
Microsoft Certified Azure Solutions Architect Expert (AZ-305)
Understanding of Networking principles
Understanding of Security principles
Desire to widen area of expertise and to look for personal development opportunities