Explore roles
Synergize Consulting Ltd
First Line IT Support (SC)
£150
/day
Somerset
In office
RECENTLY POSTED
Graduate
Junior
Mid
Senior
Leader
Description
First Line IT Support (SC) - 11 month contract - Somerset - £150.00 per day
Synergize Consulting are now hiring for a First Line IT Support to work at a leading consultancy client on a contract basis.
The successful candidate will work within a dynamic Support team and will provide expertise in resolving technical queries and will also provide asset management functions to assist with managing the deployment of hardware.
Responsibilities include:
Provide first line level support of hardware issues and troubleshooting fixes where required
Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels
Stock management including asset management of kit going in/out
Effective Management of disposals that go through the process
Triage and perform hardware repairs of client kit
Locker replenishments where appropriate
Highlight potential issues with service/potential service improvements
Experience required:
Previous experience of working in a technical support role, or a break/fix role related to PC’s and devices
Hardware knowledge including laptops and desktops
Ability to diagnose, troubleshoot and resolve issues in the most efficient way
Strong customer service skills
Experience in managing and deploying hardware assets
Ability to raise and log tickets where required
Flexibility as to working hours (work on OOH rota may be required)
Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC)
If you are looking to take the next exciting step in your IT career, please send in your CV for consideration.
Synergize Consulting Ltd
First Line IT Support (SC)
£150/day
Share role