Cyber Security Operations Analyst

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PayPoint

Cyber Security Operations Analyst

Welwyn Garden City

NEW

Hybrid

Description

Hybrid requirements: This role has flexible working patterns.

Cyber Security Operations Analysts are central to driving PayPoint’s Cyber Security and IT operations, playing a key role in delivering services to our clients, retailers, and consumers across the United Kingdom.

From the Security Operations Centre located in Welwyn Garden City, the team of analysts monitor and respond to alerts and events from across our network. The team will undertake the actions necessary to maintain our service availability and security, including triage, investigation, analysis, resolution, and escalation to third-line support teams.

With services hosted in our data centres and the Cloud, you will use a range of tools and technologies to provide the operational controls needed to maintain the high levels of service expected by our clients, retailers, and consumers.

We now have an opportunity for an enthusiastic individual to join our analysts in what is already a fun and engaging team.

While experience in a similar role is a good thing, we are happy to speak to graduates or those with IT backgrounds such as service desk and desktop engineers looking for a new role or path in their career.

What will you be doing?

Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services.

Manage the lifecycle of security incidents, from initial detection through to resolution, ensuring incidents are triaged, prioritized, and escalated as needed.

Investigate suspicious activities, security breaches, and incidents, using log data, threat intelligence, and system alerts to identify root causes and take corrective actions.

Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime.

Perform initial incident response actions, including containment, mitigation, and support for recovery, working closely with IT and security teams.

Collaborate with IT and security teams to investigate and resolve both security and operational issues, maintaining the balance between maintaining a strong security posture and minimizing impact on services.

Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents

Maintain incident logs, documentation, and reports, tracking all events and resolutions for auditing, compliance, and continuous improvement purposes.

Analyse trends in security threats and vulnerabilities, staying ahead of emerging risks and continuously refining response strategies to mitigate future incidents.

Participate in threat hunting and vulnerability assessments, working with cross-functional teams to identify and close gaps in security while ensuring business operations run smoothly.

Support internal and external stakeholders to ensure security configurations, operational practices, and incident management processes are always improving.

Assist in developing and refining SOC procedures, playbooks, and runbooks, ensuring effective responses to both security and operational incidents.

Work in a 24/7 rotating shift pattern (4 days on, 4 days off) to ensure continuous monitoring, incident management, and operational support coverage.

What would we like from you?

Passion for the IT sector, with an interest in Cyber Security.

Strong problem-solving skills.

Detail orientated with strong written and verbal communication skills.

Knowledge of Microsoft Office 365

It would be great if you already have…

Experience of working in a 24/7 rota, specifically in an established IT or Security function.

Working knowledge of SIEM tools.

Scripting capability, particularly using PowerShell, Bash, and KQL (Kusto Query Language) for automation, scripting, and querying in Microsoft Sentinel and Defender.

Experience with security and monitoring tools such as Zscaler, Microsoft Defender, Microsoft Sentinel, Splunk, Halo, AppCheck, Zabbix, and Grafana.

Experience with batch automation tools.

Knowledge of Linux and Azure.

Understanding of PCI-DSS compliance.

What can we do for you?

You can expect a rewarding experience working with us in our head office in Welwyn Garden City. As a key member of the IT Service and Operations team, you will also benefit from a range of company benefits such as:

22 days holiday

On-site gym at our office (Free), and nationwide corporate rate gym membership

Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays

Contributory company pension scheme

Progression and Development routes

Private medical insurance

Life assurance of 3 x annual gross salary, with the option to purchase additional cover

You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint

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Culture overview

It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets. At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business. Our values Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders. We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers. Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with £200 worth of Love2shop vouchers and the use of a premium car parking space for one month. Ambitious: Striving to achieve more Always seeking to improve, in terms of personal development as well as what you do for the business Creating an infectious energy and buzz Being open to trying new things and learning from the experience Collaborative: Involving the right colleagues from across the business at an early stage to achieve the best outcome Pulling together to get things done Thinking beyond your own team/role to do the right thing for the business Good communication – being transparent, keeping others informed and asking for and giving feedback Accountable: Taking responsibility for outcomes Doing what you say you are going to do Flagging issues/problems early Putting things right when they do go wrong Results-focused: Focusing on activities that will have the biggest positive impact Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully Always acting ethically and with integrity Celebrating the success of all involved Can do: Being open, positive and helpful Finding ways to overcome challenges Going the extra mile to get things done Being able to adapt quickly to different situations Good colleague: Taking the time to get to know colleagues and have fun Thinking of others/the team Supporting colleagues through difficult times Providing good quality work to others

Employee benefits

Cycle To Work

Flexible Hours

Flexible Working

Free Food

Free Parking

Laptop

Life Insurance

Pension

Private Healthcare

Share Options

Wellbeing Programme