Roles
Wordnerds
Insights Analyst
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Description
Hybrid requirements: 2 days per week in the office.
Deadline for Applications: 9th May 2025
Key Information
Would suit a recent graduate or someone with good analysis and communication skills—no previous experience required
Ideally available to start immediately, and no later than July
Part-time or full-time (min 2.5 days per week)
Salary £25-29k full-time salary depending on relevant experience, pro-rata
Flexible working—up to 37.5 hours per week
Core hours: 10am to 4pm, Mon to Fri
Hybrid—Two to three days/week from our fantastic office in Proto, Gateshead
About You
You are an enthusiastic learner with a passion for mastering your craft and a commitment to develop. You are interested in the latest thinking in your area, keep on top of opportunities and trends and seek to bring them into your day-to-day activity.
You’re looking for balance in your life, a job that stretches you, creates an impact, and allows you to become an expert in your field, but leaves space for family, friends and the important ways you want to spend your time away from work.
Your vibe is more scale-up than corporate. You want to work on big, hard problems you might not be able to solve, not incrementally improve something hundreds of others have already nailed. You are an open, friendly collaborator capable of challenging and supporting your colleagues in equal measure.
About the Role
You will work closely with our sales team to deliver Proof of Concept reports for prospective customers and with our Customer Success team, analysing customer insight for large, B2C organisations
You will set up projects in the Wordnerds SaaS platform, formatting customer data for upload, training AI theme categorisations (no experience required, our platform makes training AI easy)
You will analyse customer data in the platform, find trends, anomalies and matters of interest and visualise the insights—the volume and sentiment of issues over time, feedback trends segmented by metadata etc — using Power BI.
You will attend customer discovery meetings to agree the scope and objectives of the report, subjects of interest and existing hypotheses.
You will arrange and attend insight playback meetings to present your analysis
This role involves working extensively with the Wordnerds platform and familiar tools like Microsoft Excel/Google Sheets. Experience of, or an interest in learning to use BI tools like Power BI and Tableau will become more important in time. This is a brilliant role for someone with an interest in data/statistics and growing skills as an analyst.
Experience Required
Entry-level
Graduate
1-3y working in a similar role
Middleweight (~3-8y)
Senior (10y+)
Possible
Great
Great
Good
Possible
Skills Profile
Required
Familiarity with qualitative, as well as quantitative, data analysis
Strong writing and presentational skills
Comfortable formatting data in Excel/Sheets
Beneficial
Experience in a Customer Insights role
Experience in customer-facing environments; comfortable delivering insight playbacks to customers alongside the Customer Success and Sales team
Experience of, or interest in Power BI or similar
Other Benefits
25 days holiday plus bank holidays with additional days rewarded for long service up to a maximum of 30 days
Work from anywhere for up to one month per year
Modern, light, dog-friendly office in Proto on the Newcastle-Gateshead quayside
Training & development budget
Mental health budget
Social budget
Annual strategy away-days
Work laptop and home-office equipment if needed
Life at
Wordnerds
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Culture overview
In our mission to make words actionable we take our work seriously, ourselves… less so.
We champion the understanding of language and strive to train computers to understand humans expressing themselves in all our informal, colloquial and sarcastic glory.
We look after each other. We try to have some fun.
We're very proud to be part of the Northeast England tech scene. At the same time we’re outward-looking, ambitious and trying to make a dent on the world stage.
Our values:
• Learn, experiment, change—if there's one thing we can promise it's that what we're doing in a year will look very different
• Own your impact—if what you're doing isn't helping the team progress, do something about it
• Sevens kill startups—everyone has off days, but we strive for a minimum standard in everything we do
• Make a connection—be open, interested, friendly, welcoming. Every interaction with a Wordnerd should stand out
• Challenge because you care—we're moving fast and none of us are perfect. We all benefit from direct, kind feedback
Employee benefits
Flexible Hours
Flexible Working
Free Parking
Laptop
Learning Allowance
Pension
Wellbeing Programme
Office vibe
City Centre
Office Dog
Open Plan
Social Events
Location
Tech at
Wordnerds
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Leadership
Peter Houghton
Head of Engineering
Tech overview
Software engineers are the technical backbone of Wordnerds, and collaborate closely with our Product Owner, Data Scientists and Linguists to scope, develop and deliver impactful new features and integrations that directly enhance our customers’ experience and ability to analyse their data seamlessly within the Wordnerds Platform.
We’ve embraced Agile project management and have refined it over the years into a set of processes that work best for us. As with our code, we aim to continually iterate, adapt and improve wherever possible.
At Wordnerds, we strive for the highest standard in all aspects of our work. As a close-knit team, we expect everyone to own their impact, challenge with respect, share our knowledge and extend support to one another with empathy.
Engineering principles
Agile Process
Code Reviews
Collective code ownership
Communication and collaboration
Continuous delivery
Continuous Development
Continuous integration
Mentoring
Monitoring and logging
Pair programming
Rapid release cycles
Scrum
Test Driven Development
Unit testing
Company tech stack
