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WWF
CRM Quality Assurance Specialist
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This role has expired
WWF
CRM Quality Assurance Specialist
£36k
Brewery Rd, Woking GU21 4LL
Hybrid
Description
ID: REQ000765
Hybrid requirements: 1 day per week in the office.
As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.
Key Responsibilities
Aid in the creation of functional, technical or test documentation.
Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.
Create and execute test plans, test cases, and scripts to validate system behaviour.
Collaborate with our delivery partner to address defects and ensure timely resolution.
Create and maintain the accuracy of information on the CRM SharePoint hub.
Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.
Aid the Business Change Manager by creating training materials.
About You
You have proven experience in Quality assurance, testing, or business change.
Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.
You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment
You have an eye for detail and have experience in writing end-user documentation
Role tech stack
WWF
CRM Quality Assurance Specialist
Brewery Rd, Woking GU21 4LL
This role has expired