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Natterbox Ltd
Salesforce QA Engineer
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Natterbox Ltd
Salesforce QA Engineer
Croydon
Remote
Description
We are seeking an enthusiastic Quality Assurance Engineer to join our growing R&D team, where you will be ensuring the quality of our award-winning global voice platform.
Working alongside colleagues in an agile environment to carry out software testing and quality assurance activities as part of the Research and Development team. Ensuring that the company’s products and services meet the highest possible quality standards.
About you
You are an experienced QA with around 1 plus years of experience with testing Salesforce applications.
You have excellent communication skills including fluent spoken and written English and are able to confidently communicate with technical and non-technical stakeholders
You have a creative aspect to your personality; good at forming new ideas and demonstrating them to others
Enthusiastic, with a desire to learn and expand knowledge
Analytical and methodical, with an eye for detail and a desire to discover defects and an ability to communicate findings effectively
Able to work under pressure, and to prioritise and work within tight time scales in order to meet deadlines
Self-starter able to make progress with minimal supervision,but seeks help when required at the same time be able to lead and guide the team with best practices.
Flexible approach to work, including managing changing priorities, and a willingness to work with others where required and participate in peer reviews
An interest in communications and voice technologies
Your responsibilities
You are able to analyse and understand new and existing software components and requirements
You have experience in working with customer support teams to analyse, reproduce, and report on any software faults, and liaise with software developers to ensure problem scenarios are understood
Actively contribute towards technical documentation, peer reviews, design reviews, team review meetings, and project planning
Gather test requirements and produce test specifications
Design and implement testing scenarios and tools for use by the team and wider department
Execute test cases, scripts, and scenarios, ranging from new feature testing to post-release validation checks
Contribute towards the definition of processes to improve overall quality standards and testing efficiency
Configure and maintain test environments.
Requirements
Skills you will bring
Must haves
Able to convert requirements to test cases and execute those tests
Ability to document test scripts and scenarios
Ability to work with databases such as MySQL, including querying data
Experience working on terminal based systems
Hands on knowledge of working with version control systems (ideally GIT)
Attention to detail and desire to learn new skills and technologies
Understanding of automated testing and a willingness to learn and explore new technologies
Develop and execute test plans and test cases for Salesforce applications, focusing on various Salesforce modules such as Sales Cloud, Service Cloud, and Community/Experience Cloud.
Utilise Salesforce’s sandbox environments for testing purposes and ensure alignment with production environments.
Work with cross-functional teams to understand business requirements and ensure that these are accurately translated into test scenarios.
Perform functional, regression, integration, and end-to-end testing of Salesforce solutions
Stay updated with the latest Salesforce updates and features, ensuring that testing strategies and practices are aligned with these changes.
Participate in Agile/Scrum meetings, including planning, retrospectives, and daily stand-ups, to stay aligned with project timelines and deliverables.
We would love it if you also had
A working knowledge of VOIP protocols including SIP and RTP
Knowledge of defect management tools such as TestRail and Jira
Ability to use analysis tools such as Wireshark
Automated testing experience using commercial or in-house tools
Have any Salesforce Certification such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder
Have Salesforce CPQ knowledge
Role tech stack
Natterbox Ltd
Salesforce QA Engineer
Croydon
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