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UX Researcher Jobs in Manchester
Overview
Looking for UX Researcher jobs in Manchester? Discover the latest opportunities in user experience research with top tech companies in the heart of the city. Whether you're an experienced UX researcher or just starting out, our Manchester job board features a wide range of roles to help you advance your career in UX design and research. Start your job search today and find your next UX Researcher position in Manchester!
Home Based Market Research Interviewer - CroatianSpeaking
Ipsos
Multiple locations
Remote or hybrid
Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in Croatian (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client…
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - FinnishSpeaking
Ipsos
Manchester
Hybrid
Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in Finnish (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client…
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - GermanSpeaking
Ipsos
Manchester
Hybrid
Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in German (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client…
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - EstonianSpeaking
Ipsos
Manchester
Remote or hybrid
Graduate - Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in Estonian Speaking (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client…
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

UX/UI Ecommerce Specialist
Warren James Jewellers
Stockport
In office
Mid
ÂŁ40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

UX/UIEcommerce Specialist 40 hours Based at our Head Office in Stockport

Permanent Full-time contract Monday to Friday 8:30am - 5:00pm

Job Description:

Warren James is on the lookout for a UX/UIEcommerce Specialist who can optimise the shopping experience to drive conversion.

About us:

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore and online shopping experience with amazing customer service provided by our friendly, brilliant and knowledgeable teams.

From humble beginnings but with great belief and dedication from our people, weve grownWarren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted retailer we are today.

Operating from over 200 shops Nationwide and a fast growing online presence we are committed to looking after and continually developing our forever growing customer community.

This is a great opportunity to join one of the UKs best loved jewellery brands.

The UX/UI Ecommerce Specialist Role:

  • Deliver a seamless ecommerce experience that represents our much-loved brand whilst maximising sales.
  • Drive continuous UX and UI design and optimisation to improve conversion, average order value, repeat purchase and organic traffic growth.
  • Lead UX research and use feedback, data and testing to identify friction and unlock revenue growth across our customer journey.
  • Stay current with UX/UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for our customers.
  • Optimise discoverability, indexability, on-page performance and all SEO.
  • Own the end-to-end UI design process from concept development through to implementation, testing, and ongoing refinement.

The UX/UI Ecommerce Specialist Essentials:

  • Proven UX/UI and CRO experience gained in a successful online retail business.
  • Receptive to feedback, with the ability to incorporate it into design iterations and identify UX challenges while proposing creative, scalable solutions
  • Familiarity with analytics tools, including GA, to make informed design decisions and improve usability.
  • Excellent analytical and problem-solving skills, with the ability to translate complication into simple, elegant solutions.
  • Ability to work independently and meet deadlines within a fast paced environment.

The Benefits

  • Permanent Full time contract
  • 28 days holiday a year, increasing to 33 days after 5 years service (including 8 Bank Holidays)
  • Monthly pay, paid directly into your bank account
  • Staff discount on your jewellery purchases
  • Good transport links
  • Free on-site parking and cycle park.

Were looking for friendly, enthusiastic individuals with the necessary skills who have a care and attention to detail approach - If this sounds like the right opportunity for you, we would love to hear from you - Apply now by clicking the link below

AI Design Analyst (AI Foundry)
Stackstudio Digital Ltd.
Multiple locations
Hybrid
Senior - Leader
ÂŁ500/day - ÂŁ525/day
RECENTLY POSTED

Job title:AI Design Analyst (AI Foundry)Location- YBS Leeds and Bradford (3 days week onsite)Role descriptionWe are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership.Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business objectives, shaping them into well defined proposals with clear value hypotheses and measurable success criteria. Engage with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility by evaluating data readiness, technical constraints, ethical considerations, compliance requirements and operational impacts. Map end to end processes, decision points, data dependencies and required human oversight. Assess feasibility, data readiness, ethical considerations and AI specific risks. Design AI enabled workflows, prompts and user experiences for Copilot scenarios. Support experimentation, prototyping and MVP definition with delivery teams. Ensure responsible AI principles (e.g., transparency, explainability, ISO42001) are incorporated into all designs Support experimentation and prototyping by defining MVP scope, evaluation criteria, testing parameters and adoption-readiness indicators. Engage with colleagues across the business to capture user perspectives, refine user needs, and ensure solutions align to real operational challenges and behaviours. Ensure responsible AI principles are embedded from design, including explainability, traceability, fairness, appropriate safeguards and risk informed checks. Provide structured analysis to support business cases, investment decisions, risk assessments, and prioritisation discussions at AI governance forums. Collaborate with teams to ensure designs are implementable, sustainable and aligned to enterprise architecture. Maintain a library of design artefacts, patterns and re usable assets to support repeatability and uplift design maturity across the AI Foundry. Managing escalations supporting the wider Data & AI Leadership team.Key skills/knowledge/experience: (Up to 10, Avoid repetition) Translate Divisional priorities into plans and deliverables to deliver overall Group strategic priorities Build the capability & capacity of functional resources to drive sustained commercial success Interpret & communicate the priorities for the Function, motivating and developing a high performing team Own functional priorities, applying specialist expertise to put the customer at the heart of everything and drive a profitable business Initiate and develop critical external and internal relationships which create value, collaborating to deliver commercial and customer priorities. Role model YBS Values, champion diversity and challenge behavior contrary to the Values Identify, define & oversee management of risks associated with delivery across YBS Uphold corporate legal & regulatory responsibilities Implement and manage transformation activity & harness innovation to create a high performing & sustainable businessPerson specificationFunctional/Technical (Role Specific)Essential Higher education qualification (or equivalent experience) in Ethics, Law, Risk Management, Social Sciences, Data/Computer Science or relevant field Proven experience working in digital, data or AI programmes in complex or regulated environments. Skilled at mapping processes, decision flows and user journeys to identify where AI, automation or Copilot can add value. Understanding of core AI concepts including LLMs, prompt engineering, automation, decision support and responsible AI. Experience assessing data quality, readiness, lineage and feasibility for AI enabled solutions. Ability to design end to end AI workflows including prompts, orchestration, guardrails and human in the loop models. Skilled in user research, facilitation, co design and requirements gathering workshops. Working knowledge of Copilot and Power Platform as well as Service Design/UX. Working knowledge of Microsoft Azure AI Fundamentals Excellent stakeholder management and communication skills, including senior level engagement. Commercial awareness and a value driven mindset. Familiarity with responsible AI and risk aware delivery practices. Familiarity with AI ethics, fairness, transparency and accountability principles Ability to translate complex technical and regulatory concepts into practical guidance Use of professional networks and external influencers with clear evidence of learning and development to build and maintain skills and expertise. Ability to be flexible and adaptable with the pace of technology and AI change.Sector (desirable) Understanding of financial services industry, markets and competitors Understanding of how financial services organisations operate and the associated regulatory environment, or other regulated industries. Awareness of the Mutual Sector and the needs and interests of Members.Commercial Ability to work with autonomy and make operational decisions Experience of delivering organisational change. Understanding of related functions and/or services outside of the role's direct remit. Experience of managing a set of internal and external stakeholder relationships.Interpersonal Good interpersonal skills and ability to build and maintain strong working relationships Ability to work effectively in diverse teams. A problem-solving approach with curiosity and proactivity to engage and understand both the strategic business goals and our customer's needs Ability to identify areas of improvement and create innovative approaches to delivering better quality service. Experience working in cross-functional teams and agile environments Ability to identify, nurture and realize the potential in others Strong communication, engagement and influencing skills Ability to effectively represent YBS through building collaborative relationships.

User Researcher
scrumconnect ltd
Manchester
Remote or hybrid
Senior
ÂŁ400,000 - ÂŁ450,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture, and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

Why Work With Us - 3 Ways We’re Different

  • We’re not just a consultancy - we’re a community, with a strong culture of learning, knowledge-sharing, and continuous improvement
  • Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems
  • We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset

The Role

We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services.

You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.

Key Responsibilities

  • Plan and lead user research activities on complex digital services
  • Embed user-centred and inclusive research practices within teams
  • Align research activity with service strategy and delivery plans
  • Analyse and synthesise research findings, translating insight into clear recommendations
  • Supervise, mentor, and support other user researchers
  • Advocate for user research with stakeholders and delivery teams
  • Support Agile teams to adopt and mature user-centred practices

Skills & Experience

Essential

  • Strong experience working as a Senior User Researcher on GDS-aligned digital services
  • Proven experience planning and delivering a wide range of user research methods
  • Strong analysis and synthesis skills, with the ability to engage and influence stakeholders
  • Experience designing and delivering inclusive and accessible research
  • Ability to work closely with designers, developers, and product managers
  • Experience embedding user-centred design in Agile environments

Knowledge & Capability

  • Understanding of the social and technological context of government services
  • Ability to align research to strategic decision-making
  • Good technical awareness of how digital services are built and operated

What We Value

At Scrumconnect, diversity, inclusion, and accessibility are fundamental to how we work. We welcome applications from people of all backgrounds and are proud to be a Disability and Inclusion Partner.

Home Based Market Research Interviewer - Finnish Speaking
Ipsos
Multiple locations
Remote or hybrid
Graduate - Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in Finnish (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - German Speaking
Ipsos
Multiple locations
Remote or hybrid
Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in German (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - German Swiss Speaking
Ipsos
Multiple locations
Remote or hybrid
Graduate - Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in German Swiss Speaking (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Home Based Market Research Interviewer - Hebrew Speaking
Ipsos
Multiple locations
Remote or hybrid
Graduate - Junior
Private salary
RECENTLY POSTED

Role Overview:

As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients’ business strategies.

Key Responsibilities:

  • Conduct interviews over the phone using scripted questionnaires.
  • Capture high-quality data and feedback from participants.
  • Utilise language skills to communicate effectively in participants’ native languages.
  • Ensure each interaction is conducted professionally and ethically.

Required Skills and Qualifications:

  • Fluent in Hebrew Speaking (additional languages are advantageous).
  • Excellent communication skills.
  • Comfortable using a computer
  • A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions.
  • A USB headset with a microphone for crystal-clear conversation

What We Offer:

  • Comprehensive training to equip you with the necessary skills and knowledge.
  • Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh
  • Opportunity to work with a globally renowned engineering client
  • Ongoing, long-term work opportunities, subject to performance

Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.

Service Designer - Manchester
Adria Solutions Ltd
Manchester
Hybrid
Mid - Senior
ÂŁ50,000 - ÂŁ75,000
TECH-AGNOSTIC ROLE

Service Designer (UX-Led)

My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.

This is not a product design role. It s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.

You ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.

You ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.

The Role

As a Service Designer, you will:

  • Lead end-to-end service design activity across complex customer journeys.
  • Map current and future state services, identifying pain points, dependencies, and opportunities.
  • Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
  • Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
  • Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
  • Champion human-centred design, constructively challenging business or technical limitations where needed.
  • Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
  • Support the evolution of service design capability and ways of working across the organisation.
  • Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.

What You ll Bring

  • A strong foundation in UX design, with clear progression into service design.
  • Experience designing end-to-end services beyond individual screens or features.
  • Confidence working across multiple touchpoints, channels, and operational processes.
  • Strong journey mapping and service blueprinting experience.
  • The ability to connect research insights to strategic service decisions.
  • Excellent stakeholder management skills, including experience working with senior leaders.
  • Resilience and adaptability in complex, fast-moving environments.
  • A collaborative mindset and genuine passion for improving customer experiences.

Benefits

  • Excellent career development opportunities
  • Birthday off + Wellness Days
  • Flexible working

Interested? Please click Apply Now. Service Designer (UX-Led)

Spotlight
User Researcher (Contract)
Opencast
Multiple locations
Hybrid
Mid - Senior
ÂŁ450/day - ÂŁ500/day
TECH-AGNOSTIC ROLE

Check out this brand new role!

Ready to turn curiosity into impact?

Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people’s lives.

What you’ll do within our teams

  • Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers
  • Offer oversight of research conducted by other people, either formally or informally, to improve research practices
  • Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this
  • Produce the required documentation and materials for research activity, including discussion guides and consent forms
  • Recruit participants in line with GDPR and MRS guidelines
  • Use your excellent communication skills to clearly explain your approach to your team and stakeholders

You’ll suit this role if you:

  • Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics
  • Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)
  • Can identify key themes, user needs, business needs, and personas through analysis
  • Can explain findings to a range of audiences and translate these into areas of the service that need design focus
  • Can produce user research deliverables like personas and journey maps
  • Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
  • Can build strong relationships with clients and persuade stakeholders of the importance of research to a project
  • Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
  • Understand agile processes
  • Enjoy working with clients as they evolve and adapt
  • Are naturally curious and able to champion your own learning and development
  • Are an advocate for user-centred design
  • Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design
  • Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it
  • Are keen to share your knowledge and experience

If you have any of this experience, please show it on your CV and in the interview.

Spotlight
User Researcher - Consultant
Opencast
Multiple locations
Hybrid
Mid - Senior
ÂŁ42,001 - ÂŁ56,000
TECH-AGNOSTIC ROLE

Check out this brand new role!

Ready to turn curiosity into impact?

Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people’s lives.

The role

UK Security Clearance (existing SC clearance or eligibility) is a requirement for our current permanent opportunities.

You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.

You’ll ensure that work is carried out in accordance with Opencast’s quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.

If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.

Essential experience

To succeed in this role, you need experience of delivering user research to a delivery team.

· In your CV and interview(s), please show how you have:

· chosen from a range of research methods to design the right research approach for the project phase

· produced the required ethics and governance documentation and materials for research activity

· recruited a wide range of participants in line with GDPR and MRS guidelines

· identified key themes, user needs, personas, and design feedback through analysis

· produced clear and concise user research deliverables to meet the needs of different audiences

· worked to GDS standards

· worked in agile delivery teams

In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant.

In the interview, please show how you have:

· planned your own tasks to achieve the objectives of your project

· respectfully challenged decisions or solutions you don’t agree with

· collaborated well with your colleagues, teammates and clients

In your interview we’ll ask you questions based around these experiences. We’ll also ask you to present a piece of work which demonstrates these skills and experiences.

If you have any of this experience, please show it on your CV and in the interview.

Salary

  • Consultant salary range: ÂŁ42,001 - ÂŁ56,000
  • What our offer includes
  • A competitive pension, health cash plan, share options and discretionary bonus.
  • Flexible hours and 25 days’ holiday.
  • People to support you every step of the way.

Where you’ll work

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.

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Frequently asked questions
Manchester offers a range of UX Researcher roles including junior, mid-level, and senior positions across industries such as fintech, healthcare, e-commerce, and digital agencies.
Most employers look for candidates with a degree in UX design, psychology, HCI, or a related field, along with practical experience in user research methods, data analysis, and prototyping tools.
Yes, many companies in Manchester offer flexible working arrangements including fully remote and hybrid models to accommodate different working preferences.
You can browse the UX Researcher roles on the Haystack job board, filter by location 'Manchester', and apply directly through the platform by submitting your CV and cover letter.
Salaries for UX Researchers in Manchester typically range from ÂŁ30,000 to ÂŁ55,000 per year, depending on experience, skills, and the size of the company.