Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fuelled by world-class insight and expertise. Were always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too.

Job Description

bp is looking for a Cyber Behavioural Support Analystto join our global Cyber Behaviours team within Digital Governance, Risk & Compliance (DGRC).

This team plays a key role in fostering transparency, accountability and trust by promoting strong governance, effective risk management and regulatory compliance; helping bp balance security with usability and proactively address cyber threats. In this role, you will help drive a culture of strong cyber-security behaviours across bp.

You will provide specialist support for our cyber behavioural digital products, contribute to product enhancements, and assist with key initiatives that strengthen cyber safety and user engagement.

Key Accountabilities

• Support the maintenance and continuous improvement of cyber behavioural products, including the human risk dashboard, nudge-intervention tools and phishing platforms.
• Feed user feedback and research into the boarder team to support product enhancement.
• Contribute to improvement initiatives, particularly leveraging AI and automation to enhance effectiveness and efficiency.
• Manage incoming queries from employees and support communication channels.

Experience & Education

• Tertiary education and/or relevant work experience.
• Experience in a similar role within a large, global organisation.
• Skills in measurement and evaluation, using data and feedback to assess behavioural impact.
• A user-centric attitude with the ability to translate behavioural insights into improved digital product features.
• Strong project-management capabilities and cross-functional collaboration skills.
• Effective communication and relationship-building skills across regions and stakeholder levels.
• Communication and presentation strong written and verbal skills.

What you will get from us

• A supportive inclusive team that values collaboration, respect and open communication.
• Real opportunities for growth, including learning mentoring and coaching.
• Meaningful work where your contributions directly influence the team and the wider organisation.
• A leadership team that encourages and listens to new ideas.

Why join us?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier security management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

SC Cleared Service Designer - Central Government (Contract)
Duration: ASAP start for an initial 6 months
Rate: £380 per day (Inside IR35)
Location: Remote working with occasional onsite attendance
Clearance: UKSV SC (active)
Nationality: UK Nationals only

We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.

The Role

You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.

Key responsibilities include:

• Designing and mapping end-to-end user journeys across complex public sector services
• Applying GDS standards, service design principles, and user-centred design methods
• Facilitating and contributing to workshops, design critiques, and stakeholder sessions
• Translating user needs, research insights, and policy constraints into service improvements
• Creating service blueprints, journey maps, and artefacts to support delivery teams
• Collaborating within agile, multidisciplinary teams to support continuous delivery
• Supporting service assessments and assurance processes where required
• Clearly documenting design decisions and communicating them to technical and non-technical audiences

About You

Essential experience:

• Active UKSV SC clearance
• Proven experience as a Service Designer in UK Central Government or similar regulated environments
• Strong understanding of GDS standards and the Service Manual
• Experience working in agile delivery teams
• Ability to communicate complex service problems clearly and pragmatically
• Comfortable working remotely with occasional onsite attendance

Nice to Have:

• Experience supporting live services and service assessments
• Background working across discovery, alpha, beta, and live phases
• Familiarity with accessibility standards and inclusive design practices
• Experience collaborating closely with policy and operational teams

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Job Title: Digital Learning Facilitator

Salary: £29,932 - £32,312 per annum

Reporting to: Head of Digital Innovation and Learning Technologies

Location: Ealing, Hammersmith and Southall

Hours: Full-time

About Us

At Ealing, Hammersmith & West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion.

With College sites across Ealing, Hammersmith and Southall, we offer a diverse, dynamic and forward-thinking environment where staff are empowered to make a real difference to learners’ lives. Our culture is rooted in Fairness, Respect, Equality, Diversity, Inclusion and Engagement, and we are proud to invest in digital transformation that enhances teaching, learning and student success.

About the Role

Ealing, Hammersmith & West London College is seeking an enthusiastic and innovative Digital Learning Facilitator and Designer to join our IT & Digital Innovation team. This exciting and ambitious new role sits at the heart of the College’s digital transformation agenda.

You will act as the central point of contact for the College’s state-of-the-art immersive learning environments, playing a key role in facilitating immersive lessons and supporting staff and students to fully realise the potential of these spaces. Working closely with the Head of Digital Innovation and Learning Technologies, Learning Resource Centre (LRC) teams, teaching staff and students, you will help embed cutting-edge digital technologies into teaching and learning practice.

This role is ideal for a recent graduate or early-career professional with experience or qualifications in immersive learning, digital media, gaming or related fields, who is passionate about educational innovation and learner engagement.

Key Responsibilities

Immersive Learning and Digital Innovation

• Act as the main point of contact for immersive learning environments across the College.
• Facilitate timetabled immersive lessons, actively contributing to high-quality teaching and learning experiences.
• Support the integration of emerging technologies including immersive, augmented, virtual and mixed reality (AR/VR/MR), artificial intelligence and digital learning tools.
• Provide technical setup and proactive troubleshooting to ensure a seamless user experience.
• Maintain immersive learning spaces, ensuring high standards of presentation, functionality and usability.
• Manage immersive environment software updates and hardware performance, liaising with suppliers such as ClassView where required.
• Track and analyse user and technical feedback to inform continuous improvement.
• Encourage innovation by advising staff on creative uses of immersive technologies to enhance learner engagement.
• Keep up to date with developments in immersive and digital learning through research, networking and professional development.
• Project and Collaboration
• Manage delegated project responsibilities for immersive technology and AI initiatives, ensuring delivery aligns with College objectives.
• Work collaboratively with Learning Facilitators, Digital and Quality teams to identify training needs and support staff development.
• Assist with workshops, pilot projects and the implementation of technology-supported learning initiatives.
• Build immersive learning experiences and create digital and e-learning resources using tools such as Articulate, Adobe, Canva or similar platforms.

Learning Resource Centre (LRC) Support

• Work as part of the LRC team, providing cover and support when required.
• Support student IT services, including troubleshooting hardware and software issues and liaising with IT colleagues.
• Assist with the organisation, maintenance and use of Learning Centre equipment.
• Provide front-line service at LRC service points, supporting learners to access resources, technology and digital tools.
• Help create online and paper-based guides and materials to promote Learning Centre services and digital resources.

About You

You will have:

• A strong interest in digital innovation, immersive learning and educational technology.
• Experience or qualifications in immersive learning, gaming, digital media or related disciplines.
• Confidence facilitating learning sessions and supporting educators and learners with technology.
• Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Excellent communication and interpersonal skills, with a collaborative and proactive approach.
• The ability to manage multiple priorities and work across different College sites.
• A willingness to learn, experiment and continuously develop your digital skillset.

Additional Information

Travel between College sites and occasional external venues will be required.

The post holder may be required to undertake other duties appropriate to the level of the role.

Equality, Diversity and Inclusion

Ealing, Hammersmith & West London College is committed to equality, diversity and inclusion and expects all staff to share this commitment.

Safeguarding

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

UX Designer (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (2 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

As an Interaction Designer, you will play a pivotal role in our mission to improve customer acquisition and optimize onboarding journeys. You will work closely with a Content Designer and a Design Researcher, collaborating daily with Product Owners and Engineers to shape solutions that meet user needs and business goals.

Key Responsibilities:

• Collaborate with cross-functional teams to design and enhance user interactions for our public website and mobile platforms.
• Focus on improving the onboarding experience for new customers, ensuring a streamlined and engaging process.
• Optimize existing onboarding journeys, addressing pain points and enhancing user satisfaction.
• Utilize a design library to create and maintain screens, ensuring consistency and quality across all digital touchpoints.
• Partner with team members to field questions and collaboratively develop design solutions.

Skills & Experience:

• Proven experience as an Interaction Designer, particularly in the banking or financial services industry.
• A strong portfolio showcasing your design work, especially in mobile-first environments.
• Experience working with a design library and maintaining screens that adhere to brand and usability standards.
• Excellent collaboration and communication skills, with the ability to work effectively in a team-oriented environment.
• A user-centered approach to design, with a keen understanding of user needs and behaviors.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

MCT Fundamentals IT Trainer (Microsoft Certified Trainer)

Location: Harlow, Essex (In-house role with a mix of classroom and live online delivery)
Job Type: Full-time, Permanent
Salary: £32,000 – £36,000 per annum

About the Role

A growing IT training provider is seeking a Fundamentals IT Trainer with active Microsoft Certified Trainer (MCT) status to deliver high-quality, beginner-focused IT training to learners who are starting or transitioning into technology careers.

This is an in-house role based in Harlow, combining classroom delivery and live online training. The role is heavily focused on foundational IT concepts, so the ability to explain technical topics clearly and simply is essential.

You will play a key role in delivering structured training programmes and supporting learners throughout their learning journey.

Key Responsibilities

As an IT Trainer, you will:

• Deliver engaging classroom-based and live online training sessions

• Deliver Microsoft fundamentals training, including:

  • AZ-900 – Microsoft Azure Fundamentals
  • SC-900 – Security, Compliance & Identity Fundamentals
  • DP-900 – Microsoft Data Fundamentals
  • AI-900 – Microsoft AI Fundamentals

• Deliver introductory training in Networking and SQL

• Provide 1-to-1 learner support sessions to reinforce learning and confidence

• Support learners with labs, study guidance, and progression planning

• Contribute to the development and continuous improvement of training materials

• Work closely with internal teams to ensure a high-quality learner experience

In-House Learner Support

When classes are not running, you will provide training-aligned learner support, including:

• Lab guidance and learning support
• Light phone and email-based learner assistance

This is not a call-centre or IT helpdesk role. All support is focused on learner progression and outcomes.

Skills & Experience

We are looking for someone who has:

• Active Microsoft Certified Trainer (MCT) status (essential)
• Strong IT fundamentals across cloud, security, networking, or data
• Confidence delivering training to entry-level and career-switcher audiences
• A clear and engaging delivery style
• A supportive, learner-focused approach
• Experience in training, teaching, or mentoring (preferred)

Salary & Benefits

• £32,000 – £36,000 per annum
• 22 days annual leave + bank holidays
• Paid travel expenses
• Funded certifications and continuous professional development
• Supportive, growth-focused working environment

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

Job title: UX Designer

Location: London (Hybrid)

Contract

As we transition towards a smoke free future, we’re embracing bold innovation and digital excellence. This transformation brings immense opportunity, especially in how we engage with adult consumers through smarter, science backed alternatives to smoking.

Our Smoke Free Product function is at the heart of this change, becoming more agile, consumer centric, and data driven. Within this journey, UX Design plays a pivotal role. We’re building a culture that values experimentation and forward-thinking digital experiences.

As part of our growing global Digital Commerce team, we are looking for a UX Designer to work at the intersection of our CX and CRO teams within Direct Ecommerce. In this role, you will support the creation of A/B testing concepts, personalisation ideas, and high quality digital assets for global E commerce Campaigns and Toolboxes.

About the role:

As a UX Designer, you’ll play a key role in supporting our CX and CRO teams in their next phase of growth. You’ll work closely with the Head of CRO, Head of CX and our UX managers to create user centric designs that improve journeys and increase performance across our Digital E-commerce Channel.

You will contribute to both experimentation (through test concepts, wireframes, and UX/UI improvements) and campaign delivery (through asset creation and adaptation). This is a great opportunity to join a global programme Direct E-commerce team, where you can help shape the future of Direct to Consumer experiences.

Key Responsibilities:

• Create UX/UI concepts, wireframes, and visual designs for A/B tests and personalisation experiences.
• Translate insights, hypotheses, and market needs into test ready design solutions.
• Adapt and update product assets for global E commerce campaigns and toolbox materials.
• Work cross functionally with CX, CRO, Product, Analytics, and Performance teams to ensure user centric outcomes.
• Support the execution of personalisation concepts through clear, well structured visual assets.
• Maintain consistent design standards across components, touchpoints, and campaign materials using our global design system.
• Present design recommendations confidently to stakeholders across teams
• Champion accessible, inclusive, and user centred design principles.
• Advocate for experimentation and contribute to a test and learn culture across the organisation.

What We’re Looking For:

• Strong experience in UX/UI design, ideally within E commerce digital product, or other creative environments.
• Excellent Figma skills-able to create high quality components, layouts, and prototypes.
• Ability to update, adapt, and create product assets for global E commerce campaigns using our master assets.
• Clear understanding of UX principles, design systems, and experimentation (A/B testing, personalisation).
• Excellent visual communication skills with a strong eye for detail.
• Ability to work independently and manage multiple design requests effectively.
• A collaborative team player with a positive, proactive attitude.
• Strong verbal and written communication skills for presenting work to stakeholders.
• Experience working with cross functional teams or agencies (Desirable but not essential).
• Familiarity with CRO methodologies or experimentation tools (Desirable but not essential).

A fantastic opportunity has arisen for a Senior Technology Learning & Adoption Training Specialist to join our London based law firm on a permanent basis.

Senior Technology Learning & Adoption Training Specialist

Responsibilities and Duties:

Act as a coach in building the skills and abilities of personnel, both inside and outside of the classroom.
Create educational resources and provide educational support related to an array of technical products, including Windows, Microsoft Office and other legal applications.
Design learning solutions including instructor-led courses, videos, and written documentation.
Transform scripts, storyboards and course plans into activities that promote learner information retention and engagement.
Maintain existing training resources and look for new ways to utilize them. Retire resources when they become irrelevant.
Facilitate technology-related classes for all roles within the firm.
Accurately diagnose organisational technology performance issues and recommend the most appropriate solutions.
Consult with IS management, HR and Administration, as well as individual users to anticipate and understand needs and develop customised learning solutions including facilitated training, coaching, videos, guides, and other resources.
Build trust and work effectively with all firm users.
Participate in complex projects and/or project teams; develop training materials aligned to project plans with key activities, milestones, stakeholders, and rollout strategies; ensure execution and measure effectiveness.

Senior Technology Learning & Adoption Training Specialist

Knowledge, Sills and Experience:

Proficiency in the Microsoft Office suite, iManage and other firm applications.
Available to work overtime, as required.
Available to travel, as needed.
2+ years’ experience with legal software systems and successful participation and coordinating training projects in a business setting.
Prior instructional design and curriculum development experience delivering technology-related material.
Ability to develop learning objectives and competency requirements, reference guides, instructor-led materials and evaluations/assessments.
Understanding of techniques used to facilitate adult learning.
Prior in-person and virtual classroom experience teaching technology-related material.

Senior Technology Learning & Adoption Training Specialist

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Service Designer - Remote - Circa £450-£550 per day outside ir35 - 3 months+

My client is a global leading IT consultancy. They are on the hunt for a number of Service Designer to join a central government client of theirs.

They require someone with extensive experience working within central government, with hands on GDS experience.

Responsibilities:

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?

Service Designer - Remote - Circa £450-£550 per day outside ir35 - 3 months+

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

London / Hybrid Working
35,000 - 39,000
Fixed-Term Contract - initially 3 months (likely to extend)

An exciting opportunity has arisen for a Digital Skills Advisor to support students with general IT and digital skills at a London-based campus. The role involves working with a diverse student population, including a high number of mature learners, helping them build confidence with everyday digital tools.

This position would suit someone with a background in education, training or teaching, or an IT support professional looking to move into a student-facing, learning-focused role.

Key responsibilities

Providing one-to-one and small group digital skills support to students

Assisting with tasks such as logging in, system setup and general IT queries

Supporting students with tools such as Microsoft Office, including PowerPoint

Delivering informal training and creating basic learning materials

Working collaboratively with internal teams to support student success

Maintaining simple records of support and activity

Essential:

Experience in teaching, training, education, student support or IT support

Confidence using a range of digital tools and applications

Strong communication and interpersonal skills

Desirable:

Teaching or training qualification

Experience delivering digital or IT skills training

Contact: Zach Bennett - CPS Group

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

+6 months +

+Hybrid working in London

+£420 - £470 a day

+Inside IR35

Skills:

+Accessibility testing

+WCAG

+WAVE

We are seeking an experienced Accessibility Tester to help ensure our digital services meet recognised accessibility standards and are truly usable by all users.

You will play a key role in embedding accessibility into delivery, working closely with product, design, and engineering teams to identify issues early, validate fixes, and support inclusive design practices across modern digital services.

Key Responsibilities

• Test digital services against WCAG standards using a combination of manual and assisted techniques
• Perform hands-on testing with assistive technologies and accessibility tools
• Clearly document findings, risks, and recommendations for improvement
• Work collaboratively with delivery teams to validate fixes and drive accessibility best practice
• Support inclusive design by providing practical guidance throughout the development life cycle

Essential Skills & Experience

• Proven experience in accessibility testing of web and/or digital services

• Strong working knowledge of WCAG 2.x standards

• Hands-on experience with tools such as:

  • Axe DevTools
  • WAVE
  • Screen readers including NVDA and/or VoiceOver

• Experience producing clear, actionable accessibility reports

• Confident communicating with designers, developers, and stakeholders

Desirable

• Experience working in agile delivery environments
• Familiarity with accessibility testing within CI/CD pipelines
• Understanding of inclusive design principles
• Public sector or large-scale digital programme experience

If you’d like to discuss this Accessibility Tester in more detail, please send your updated CV to (see below) and I will get in touch.

manifestoAbout The Role
As a Senior CX and Engagement Strategist youll work with organisations to design and deliver meaningful, measurable customer experiences from the point of acquisition through to retention that inspire connection and drive impact.

Blending data insight with creative strategy and bringing a deep understanding of how marketing technology can be leveraged, youll design acquisition and engagement approaches that build awareness, drive conversion, deepen relationships, and deliver measurable growth.

Working with clients across sectors from charities and membership bodies to cultural and public institutions across various projects, the role leads in defining and driving the strategic approach for our clients in how they engage their audiences, ensuring outcomes are value focused and that delivery of work is of the highest standard.

Responsibilities

• Lead the strategic development of customer-centric strategies aligning audience insight, brand, content, new ways of working and technology to deliver clear, measurable outcomes.
• Establish CX Governance models and frameworks that define how the organisation scales engagement
• Define audience acquisition strategies and plans and drive campaign strategies and optimisation, managing campaign delivery personnel
• Have a keen interest and insight on the role of SEO and CRO in driving audience engagement
• Define audience segments, journeys, and value drivers using data, analytics, and research, translating complex insight into actionable plans.
• Partner with data, content, and creative teams to design personalised experiences that nurture relationships through retention and advocacy.
• Define the strategic requirements for the experience stack (CRM, CDP, AI) working with tech experts to ensure technical architectures are designed to deliver long-term business intelligence and customer value.
• Establish measurement and optimisation frameworks that connect marketing and engagement activity to KPIs, using dashboards, reporting, and experimentation to improve performance.
• Translate data findings into clear stories and recommendations for clients and internal teams, fostering a culture of evidence based decision making.
  Build and manage strategic client roadmaps, aligning engagement strategies with organisational priorities and operational realities.
• Play a key role in contributing to new business activity and client growth, showcasing Manifestos expertise in audience insight, performance, and engagement strategy. Working with the Principal Consultant for CX and engagement to define our agency proposition in this space.
• Coach teams and clients to adopt data-informed, technology-enabled marketing practices that drive sustainable growth.
• Establish and maintain feedback loops to measure client satisfaction and drive continuous improvement.
• Balance big-picture strategic thinking with tactical and pragmatic approaches.
• Manage and foster deep and trusted client relationships especially across senior and executive leadership levels.
• Ensure staying abreast of sector, industry and audience trends to open opportunities.
• Lead on new business proposals and pitches and participate actively in helping us win exciting and challenging new projects by helping to shape the pitch narrative and making our ideas a compelling story for potential clients.
• Represent Manifesto as a thought leader in NFP, Membership, Visitor attractions, and commercial sectors, contributing to blogs, whitepapers, and public speaking engagements.

Dimensions

• Budget:N/A
• Headcount: N/A
• Resource complexity and nature of work teams:Works in complex, matrixed environments, coordinating multi-disciplinary teams, stakeholders, and external partners across concurrent priorities. Influences without direct authority, aligning resources around shared outcomes while balancing strategic direction with practical delivery.
• Problem solving responsibility and complexity:Responsible for solving complex, ambiguous problems that span customer experience, data, technology, and organisational change. Applies structured CX and engagement frameworks to diagnose issues, define strategic options, and make evidence-based decisions that balance user needs, commercial goals, and delivery constraints.
• Change management requirements:The role requires defining the strategic approach to shifting organisational culture, internal processes and operational model to be audience first.
• Internal / External interactions:Manifesto LT, Manifesto Strategy, Principal Consultant, Delivery, Design, Tech, teams, Clients, Client partner agencies and Prospects.
• Strategic timeframe working towards:1-3 year business plan

About You

Professional knowledge and experience

Essential

• Significant experience in digital experience and transformation programmes, with a focus on designing and delivering joined up customer and supporter experiences across channels.
• Significant experience in designing and delivering activity across marketing and engagement channels including social media, SEO and CRO
• Active and experienced problem solver, able to apply CX strategy frameworks, journey mapping, and service design techniques to uncover insight and shape practical, human-centred solutions.
• Strong data literacy able to interpret qualitative and quantitative insight, identify trends, and translate them into strategic recommendations and performance improvements with deep experience in using GA4
• Strong facilitator and communicator, confident in leading discovery sessions, co-design workshops, and stakeholder engagement with senior client teams.
• Comfortable navigating ambiguity, able to make sense of complex client challenges, structure them into clear opportunities, and define actionable pathways toward desired outcomes.
• Detail-oriented, skilled in breaking down intricate journeys, systems, and processes into understandable and relatable models that inform design and decision-making.
• Proven ability to build trust and influence stakeholders at all levels, from executive sponsors to delivery teams, aligning around shared vision and measurable goals.
• High commercial and strategic acumen, balancing user needs, organisational objectives, and technical feasibility to drive impact and sustainability.
• Proficient with customer data, analytics, and experience measurement tools, using insight to inform strategy and demonstrate value.
• Understanding of marketing and experience technology ecosystems (e.g. CMS, CRM, CDP, analytics, automation), and how they enable personalised, consistent customer journeys.
• Understanding and keeping abreast of emerging technologies such as AI, personalisation, and automation and their implications for customer experience and engagement.

Desirable

• Deep understanding of the challenges and opportunities in the nonprofit, membership, cultural, and public sectors, and how experience strategy supports mission-led organisations.
• Experience in new business development or proposal support, crafting compelling narratives that connect audience insight with strategic opportunity.
• Experience working within multi-disciplinary digital teams, bridging strategy, design, and technology to deliver cohesive, experience-led solutions.
• Understanding of Agile, Lean, and human centred design methodologies, and how they apply to CX and engagement
• Experience applying AI, automation, or personalisation in enhancing user journeys and service efficiency

Technical skills

• Digital Strategy Development
• Research & Insight
• Understanding of UX principles and design thinking
• Product management practices (Agile, Scrum, Lean)
• Digital transformation and related technical architectures systems (e.g. CRM, CMS)
• Knowledge and understanding of emerging tech (AI, automation) and their strategic relevance
• Workshop design and delivery (e.g. discovery workshops, stakeholder alignment)
• Strategic storytelling and presentation (PowerPoint, Keynote, Prezi)
• Stakeholder management and influencing senior decision-makers
• Digital governance models and structures
• KPI and impact framework creation (input/output/outcome logic)
• Familiarity with analytics platforms (Google Analytics 4, Hotjar, etc.
• Empathy mapping and emotional intelligence
• Strategic foresight and trend analysis
• Management consulting frameworks (e.g. McKinsey 7-S, Porter’s Five Forces) (desirable)
• Change management frameworks (e.g. Kotters, ADKAR) (desirable)

Behaviours

• Passionate about creating experiences that deliver genuine value to audiences and drive transformative outcomes for clients.
• Adaptable and resilient, able to thrive in ambiguous, fast changing environments where collaboration and creativity are key.
• Naturally collaborative and empathetic, with strong interpersonal skills that build trust across disciplines and with clients.
• Curious and committed to continuous improvement and innovation, staying informed about shifts in user behaviour, technology, and design practice.
• Embodies Manifestos values, championing purpose-driven work, open collaboration, and a culture of respect and inclusion.

PACT values

• Purpose -The beating heart of our organisationthe impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.
• Accountability -As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders.
• Craft -Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.
• Togetherness -Togetherness is how we work - it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams

About Us
manifesto

We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world.

We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.

Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.

Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.

TPXimpact

TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. Were passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world.

Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

We encourage hybrid working our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.

Hybrid Working | UK Wide

Deerfoot Recruitment is supporting a leading consultancy organisation with the recruitment of multiple Interaction Designers at mid and senior levels to support major public sector programmes.
These roles offer the opportunity to work on high-profile UK Government digital services, delivering user-centred, accessible and GDS-compliant solutions within agile, multidisciplinary teams.

Roles & Salary

Senior Interaction Designers - £70,000-£80,000
(Significant people management experience required)
Interaction Designers - £55,000-£67,000

Key Responsibilities

Designing user-centred, accessible digital services aligned to GDS standards
Producing high-quality interaction designs, user flows, wireframes and prototypes
Collaborating with researchers, developers, product managers and stakeholders
Presenting and justifying design decisions using evidence-based approaches
Contributing to agile delivery across complex public sector projects
Leading, mentoring and supporting designers (senior roles)

Essential Experience

Proven interaction design experience within GDS and the public sector
Strong grounding in user-centred design from discovery to delivery
Experience working in agile, fast-paced environments
Ability to engage with senior stakeholders and multidisciplinary teams
Proficiency with tools such as Figma, Sketch, Adobe XD, InVision
Line management or mentoring experience (senior roles)

Location & Working Pattern

Hybrid working - minimum 2 days per week onsite (Multiple base office location options UK wide)

Security & Eligibility

Candidates must be UK-based with the right to work in the UK (no sponsorship available)
Must be eligible for SC clearance (5 years continuous UK residency required)
This is an excellent opportunity for experienced Interaction Designers seeking impactful public sector work within a collaborative consultancy environment.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.
Salary up to 55k, plus excellent company benefits.

About Us
Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech’ or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you.

Glassdoor score of 4.7
96% of our staff would recommend Triad to a friend
100% CEO approval
See for yourself some of the work that makes us all so proud:

Helping law enforcement with secure intelligence systems that keep the UK safe
Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting
Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport
Role Summary

As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

Key Responsibilities:

• User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
• Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options.
• Workshops: Initiate, plan and conduct workshops with stakeholders and users.
• Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
• Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully.
• Measuring success: Work with stakeholders to define success metrics so that services can continually iterate.
• Agile working: Work and collaborate across multi-disciplinary teams using agile methods.
• Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring.
• Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.

Skills and Experience:

• Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports.
• Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable).
• Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
• Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
• Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
• Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable).
• Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
• Experience working with Government Digital Service (GDS) standards and practices (desirable).
• A portfolio of UX work is available on request.

Qualifications & Certifications:
A degree or equivalent qualification related to the area you work in - Desirable.
Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Triad’s Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:
Continuous Training & Development: Access to top-rated Udemy Business courses.
Work Environment: Collaborative, creative, and free from discrimination.
Benefits:
25 days of annual leave, plus bank holidays.
Matched pension contributions (5%).
Private healthcare with Bupa.
Gym membership support or Lakeshore Fitness access.
Perkbox membership.
Cycle-to-work scheme.
What Our Colleagues Have to Say

Please see for yourself on Glass Door and our “Day in the Life” videos at the bottom of our Careers Page

Our Selection Process
After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

An interview with our Head of UX, including a career review and cultural fit assessment.
A workshop and interview session with our principal consultants.
We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.

Other information
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Contract: Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: 500 p/d, Outside IR35

Duration: End of March

About the Role
Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You’ll also collaborate closely with external partner organisations and stakeholders.

This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad
Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.

6 Months
Remote with rare travel to site in London
585 per day (Inside IR35)

Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National

Key Responsibilities:

• Conduct generative user research to gather insights about user needs and behaviours.
• Conduct evaluative user research to assess the success of design decisions
• Create engaging narratives and stories based on research findings to communicate insights effectively.

Skills:

• Experience in user research
• Strong storytelling skills with an ability to present complex information clearly.
• Familiarity with creating user journey maps or E2E diagrams is a plus.
• Excellent communication and collaboration skills.
• Ability to juggle multiple competing priorities
• Salesforce experience is a must

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

User Researcher (Mid-level & Senior)

Location: UK-wide (Hybrid - 2 days per week in a local office)
Salary:

• Mid-level: 50,000 - 55,000
• Senior: 60,000 - 70,000

Our client, a leading digital consultancy working across the public sector and beyond, is looking to hire two User Researchers (one mid-level and one senior) to support the delivery of high-quality, user-centred digital services.

This is a hybrid role, requiring two days per week in an office. The client has multiple office locations across the UK, including London, Bristol, Cardiff, Birmingham, Liverpool, Manchester and Edinburgh. Candidates will attend the office closest to their home.

The Role

The successful candidates will work within multidisciplinary agile teams, helping to design and deliver digital services that meet the Government Digital Service (GDS) standards. You will plan and conduct user research, translate insights into actionable recommendations, and influence product and service direction.

Responsibilities will include:

• Designing and delivering qualitative and quantitative user research
• Developing research strategies and roadmaps
• Working closely with designers, product managers, analysts and developers
• Advocating for users, including those with accessibility needs
• Presenting insights and recommendations to senior stakeholders
• Mentoring junior researchers (senior role)

About You

Candidates will have strong experience in user-centred design and human-centred research, with a proven ability to select and apply appropriate research methods. Experience working in government or regulated environments, agile teams, and contributing to GDS or service assessments is highly desirable.

For the senior role, the ability to lead research programmes, manage stakeholders, and mentor others is essential.

Additional Information

• Candidates must be based in the UK with existing right to work (no sponsorship available)
• Successful applicants will be required to obtain Security Check (SC) clearance, including 5 years’ UK residency
• Pre-employment checks will apply

This is an excellent opportunity to work on transformational digital services with real societal impact, while benefiting from long-term career development in a supportive and forward-thinking environment.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Digital Facilitator & Trainer - Extended Reality Solutions (XRS)
The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.

This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. What matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management and training delivery at CBRE.

This position is a maternity cover 12 months fixed term contract.

What You’ll Do
Facilitator / Trainer / Support

• Deliver guided training sessions on XRS Kit usage for diverse audiences.

• Tailor training approaches to ensure sessions are interactive and practical.

• Respond to queries, send surveys, and gather feedback during and after training.

• Maintain and update the XRS playbook with best practices.

• Support account teams throughout the contract lifecycle to drive adoption.

• Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

• Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

• Assist with internal social communications and engagement platforms.

• Write case studies in partnership with account teams.

• Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

• Support content development for internal and client-facing materials.

Customer Success

• Lead onboarding process using the Customer Success Programme framework.

• Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

• Develop and execute tailored success plans for clients.

• Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

• Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

• Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

• Bachelor’s degree (or equivalent experience) preferred.

• 3-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

• Familiarity with onboarding processes and driving product adoption.

• Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

• Ability to gather feedback and translate insights into actionable improvements.

• Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

• Excellent communication and presentation skills, with a customer-first mindset.

• Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

• Analytical thinker with creative problem-solving abilities.

• Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves

• Exposure to AR/MR technologies or interest in immersive solutions.

• Familiarity with digital workflows and tools that support innovation.

• Ability to gather customer insights and share recommendations with the team.

• Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).

Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Digital Analytics & CRO Specialist

London - Hybrid - 2-3 days

About the Role
We’re seeking a data-driven specialist to own digital analytics and conversion optimisation across global platforms. You’ll implement robust tracking, deliver actionable insights, and drive a culture of experimentation.

Key Responsibilities

• Configure and optimise analytics tools (GA4, Adobe Analytics, GTM).
• Develop tagging specs, data layers, and event taxonomies.
• Build dashboards (Looker Studio, Power BI) and deliver performance insights.
• Lead CRO strategies: design A/B and multivariate tests, analyse results, and recommend improvements.
• Ensure compliance with GDPR and data governance standards.
• Collaborate with product, UX, and engineering teams to embed analytics early.

What We’re Looking For

• Hands-on experience with GA4, Adobe Analytics, GTM.
• Strong CRO and experimentation knowledge.
• Skilled in dashboarding tools and data storytelling.
• Familiarity with GDPR and data governance.
• Bonus: Databricks, CRM integrations, behavioural tools (Hotjar, Contentsquare).

If this role sounds like a good fit then please apply today!

Digital Facilitator & Trainer - Extended Reality Solutions (XRS)
The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.

This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBRE

This position is a maternity cover 12 months fixed term contract.

What You’ll Do
Facilitator / Trainer / Support

• Deliver guided training sessions on XRS Kit usage for diverse audiences.

• Tailor training approaches to ensure sessions are interactive and practical.

• Respond to queries, send surveys, and gather feedback during and after training.

• Maintain and update the XRS playbook with best practices.

• Support account teams throughout the contract lifecycle to drive adoption.

• Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

• Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

• Assist with internal social communications and engagement platforms.

• Write case studies in partnership with account teams.

• Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

• Support content development for internal and client-facing materials.

Customer Success

• Lead onboarding process using the Customer Success Programme framework.

• Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

• Develop and execute tailored success plans for clients.

• Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

• Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

• Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

• Bachelor’s degree (or equivalent experience) preferred.

• 2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

• Familiarity with onboarding processes and driving product adoption.

• Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

• Ability to gather feedback and translate insights into actionable improvements.

• Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

• Excellent communication and presentation skills, with a customer-first mindset.

• Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

• Analytical thinker with creative problem-solving abilities.

• Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves but not essential

• Exposure to AR/MR technologies or interest in immersive solutions.

• Familiarity with digital workflows and tools that support innovation.

• Ability to gather customer insights and share recommendations with the team.

• Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).

Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.