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Technical Account Management Jobs in Coventry
Overview
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Microsoft Sales Specialist
Intercity Technology Limited
Birmingham
Remote or hybrid
Mid
Private salary
RECENTLY POSTED

Drive revenue. Shape customer success. Be our next Microsoft Sales Specialist!

Were looking for a highly motivated and results-driven Microsoft Sales Specialist to join our dynamic sales team. In this role, youll help shape the success of our Microsoft-led solutions by driving sales growth, building trusted customer relationships, and contributing to the ongoing development of Intercitys managed services portfolio.

This is a fantastic opportunity to join a fast-paced, forward-thinking organisation where your commercial impact will be recognised and rewarded.

About The Role

As a Microsoft Sales Specialist, you will:

  • Identify and qualify new opportunities, engaging with SME and Enterprise clients to position Microsoft products and services that deliver value.
  • Own the sales cycle, from prospecting to close, preparing high-quality proposals, and supporting deal closure in line with Intercity processes.
  • Maintain accurate pipeline forecasting and sales reporting, updating the Sales Manager regularly on progress and outlook.
  • Build strong, trusted relationships with customers, from IT decision-makers to C-suite stakeholders, acting as a consultative advisor on Microsoft strategies.
  • Support the wider sales function, bringing specialist product and service knowledge to help close joint opportunities.
  • Collaborate with Product Management, helping shape services and propositions based on customer and market insight

What Youll Bring

Were looking for someone who:

  • Has experience in a B2B sales environment, ideally with exposure to Microsoft technologies.
  • Understands the Microsoft portfolio (Modern Workplace, Azure, Security, AI & Copilot, Power Platform) and how these solutions align to business outcomes.
  • Has a demonstrable track record of achieving or exceeding sales targets.
  • Has a consultative sales approach, able to present complex solutions clearly to senior stakeholders.
  • Is confident at engaging technical and non-technical audiences, building rapport quickly.
  • Thrives in a results-driven environment and enjoys working collaboratively across teams.

Education & Qualifications

  • A good standard of education; degree or relevant certifications desirable (e.g., Microsoft 365, Azure, AI Fundamentals).
  • Prior Microsoft technical experience would be advantageous.

Experience & Knowledge

  • Minimum of 2 years B2B sales experience.
  • Familiarity with Microsoft cloud transformation technologies and licensing.
  • Awareness of competitive offerings to Microsoft.
  • Experience working in or selling into Managed Services / MSP environments.

Skills & Competencies

  • Excellent verbal and written communication.
  • Strong attention to detail and organisational skills.
  • Consultative mindset with a customer-centric approach.

Minimum Certifications (basic sales foundation):

  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft Certified: Azure AI Fundamentals (AI-900)

Preferred Certifications (specialised sales foundation)

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
  • Azure Data Fundamentals (DP-900)

Desired Certifications (advanced technical)

  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)
  • Microsoft Certified: Security Operations Analyst Associate (SC-200)
  • Microsoft Certified: Information Protection Administrator Associate (SC-400)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)

What We Offer:

  • 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
  • Annual pay reviews.
  • Holiday buy scheme.
  • All-company bonus scheme.
  • Death in service cover.
  • Employee assistance programme.
  • Company pension.
  • Active social calendar.
  • A strong focus on developing our people.

About The Company

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

  • Customer Net Promoter Score of +92
  • Gold Award Investors in People Accreditation
  • Employer of the Year 2025 - British Business Excellence Award
  • Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Service Engineer
Wallace Hind Selection
Rugby
In office
Junior - Mid
£40,000 - £50,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Are you an experienced Service Engineer with a background in machining or precision engineering? Do you thrive in manufacturing or production environments, installing and maintaining advanced machinery? If you are a proactive Service Engineer looking to join a growing, technology-driven organisation where your skills will be valued, we'd love to hear from you. This is an outstanding opportunity to join a market-leading organisation at the forefront of automated machining systems. BASIC SALARY: £40,000 - £50,000 (depending on experience) BENEFITS:· Overnight payment for any nights away · Company Car or Van· 25 Days Annual Leave (plus Statutory Days)· Pension - matched to 5% of salary· Private Healthcare· Life Assurance· Income Protection cover LOCATION: Midlands based, with regional and national travel as required (5 days on the road per week). COMMUTABLE LOCATIONS: Birmingham, Rugby, Leicester, Wolverhampton, Solihull, Worcester, Royal Leamington Spa, Coventry, Warwick. Due to continued growth, we are seeking a skilled Service Engineer to support customers across the West Midlands. As our Service Engineer, you will join an established and experienced national team. Your first 6 months will be spent training, learning on the job, and shadowing a colleague until you are competent and ready to work solo. KEY RESPONSIBILITIES: Service Engineer, Maintenance Engineer - Industrial Capital Equipment, Machinery, Automation SolutionsAs our Service Engineer, your job will include:· Install, commission and service advanced high-precision manufacturing systems at customer sites· Diagnose mechanical, electrical, and software-related issues· Carry out planned and reactive maintenance· Provide technical support and customer training· Ensure high-quality service delivery and customer satisfaction· Work independently while also collaborating with a wider UK engineering teamPERSON SPECIFICATION: Service Engineer, Maintenance Engineer - Industrial Capital Equipment, Machinery, Automation SolutionsTo be successful in your application, you will have a proven track record of experience of working in an industrial Service Engineer role, within capital equipment (or similar). In addition to this you will also be able to demonstrate:· A background in machining, CNC, precision engineering, automation or similar.· Hands-on experience installing, maintaining, or servicing capital equipment.· Strong mechanical and electrical fault-finding skills.· Confidence working in production/manufacturing environments.· Excellent communication and customer facing skills.· A full driving licence, passport, and flexible to conduct overnight stays in the UK, and skills training in Switzerland (or occasional overseas work).· Confident communication, with the adaptability to engage at all levels.· A methodical approach with the ability to work independently, manage your time, and deliver accurate results.OUR COMPANY:We are a highly respected manufacturer of advanced production machinery used across fast-paced manufacturing environments. Known for engineering excellence and exceptional customer service, we supply high-precision automated equipment utilised across a range of industrial sectors by customers across print, packaging, composites, textiles, and other fast-moving industries. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Engineer, Service Technician, Maintenance Engineer, Maintenance Technician, Plant Engineer - Industrial Capital Equipment, Industrial Machinery, Automation SolutionsINTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK18247, Wallace Hind Selection

IBM i Developer
SF Partners
Birmingham
Hybrid
Mid - Senior
£55,000 - £65,000
RECENTLY POSTED

IBM I Developer with experience maintaining and enhancing critical business systems is sought by a 400m to logistics and distribution business based in Birmingham.

This is a fantastic opportunity to join a stable, well-established organisation where your work will have direct impact on core logistics and distribution processes.

As an IBM i Developer, you will be joining a close knit, friendly team responsible for developing, maintaining, and supporting legacy applications on the IBM i platform that are integral to day to day business operations.

Key responsibilities include:

  • Developing and maintaining applications using RPG (RPG III / RPG IV / ILE RPG)
  • Working with green screen (5250) interfaces
  • Supporting and enhancing existing warehouse, distribution, and logistics systems
  • Troubleshooting and resolving system issues
  • Collaborating with internal teams to gather and refine requirements
  • Contributing to system improvements and modernisation initiatives where appropriate

This IBM I Developer based near Birmingham should have most of the following key skills:

  • Proven experience working on IBM i / AS400 platforms
  • Strong RPG development skills (RPG IV / ILE preferred)
  • Experience with DB2 for i
  • Familiarity with CL programming
  • Experience supporting legacy systems in a business-critical environment
  • Strong communication skills and ability to engage with non-technical stakeholders
  • Any experience working on manufacturing, distribution or logistics would be a plus
  • Exposure to modernisation projects (e.g. API integration, web front ends)
  • Supporting integration and modernisation initiatives (APIs, new front-end technologies, etc.)
  • Troubleshooting complex issues and ensuring system reliability

This IBM I Developer will receive a starting salary of up to £65,000 plus hybrid flexible working (two days a week on-site), clear progression pathway to a lead role plus private pension, 25 days holiday and flexible working hours.

So if you are a IBM I Developer who wants to join a well established yet forward looking business with a clear progression pathway please apply now to be considered.

IBM I Developer
Birmingham

Fire Alarm Technical Support Engineer
Universal Business Team
Multiple locations
Hybrid
Mid - Senior
£40,000 - £45,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Salary: 40k - 45k

Working Hours: 40 hours per week (08:30 - 17:00)

Benefits: Company Car Laptop 25 days annual leave plus Bank Holidays Company Bonus Scheme Company Pension Scheme

Travel: National travel required - all business travel, subsistence and expenses covered.

Technical Field Support Advisor (Field-Based, Nationwide)

An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK.

This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You’ll be the go-to expert in the field, providing practical solutions where remote support alone isn’t enough, while also contributing to remote support and technical training as part of a close-knit technical department.

If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.

The Role

You’ll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:

  • Attending customer sites for first installs, commissioning support, investigations and escalated technical cases

  • Diagnosing and resolving technical issues related to installation, configuration, operation or environment

  • Carrying out site reviews, including field assessments and wireless site surveys where required

  • Acting as the primary on-site escalation point, supporting technical recovery activity

  • Producing clear, structured site reports with root-cause analysis and recommendations

  • Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement

When not on site, you’ll also:

  • Provide remote technical support via phone, email and ticketing systems

  • Support case progression and decision-making on whether site attendance is required

  • Contribute to technical training sessions for installers, engineers and customers

  • Share field observations to help improve documentation, training materials and support processes

About You

This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.

You’ll ideally bring:

  • A minimum of 3 years’ experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)

  • Must be located in a commutable distance to Meriden, Coventry and happy with National travel

  • Strong hands-on fault-finding and diagnostic skills

  • Proven experience in a customer-facing technical support role

  • A solid understanding of installation, commissioning and technical problem resolution

  • Wireless fire alarm experience (desirable but not essential)

  • A full UK driving licence

  • Strong written skills for structured reporting and documentation

  • Competence with MS Office applications

What’s on Offer

  • A field-based role with national exposure and genuine technical ownership

  • Company car, laptop and full coverage of business travel and subsistence

  • A stable Monday-Friday working pattern

  • A supportive technical team culture with a strong focus on quality and professional standards

  • Opportunities to influence product improvement, training and support processes

  • Structured benefits including bonus and pension schemes

If you’re an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we’d love to tell you more.

Apply today or get in touch for a confidential discussion.

IND25

Trainee IT Support Assistant - Training Course
Netcom Training
Birmingham
Fully remote
Graduate - Junior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

About the opportunity

Netcom Training s government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Upon successful completion of the course, participants are guaranteed an interview with one of our partner employers.

Course details

  • Duration: 13 weeks
  • Format: Online, practical workshops
  • Schedule:
    • Mon-Thur 6-9pm

What you ll learn

  • Setting up and maintaining secure networks
  • Configuring and integrating desktop and mobile devices
  • Applying cloud security and disaster recovery methods
  • Understanding IT systems, legislation and business operations

Additional benefits

  • High-impact employability workshops
  • Six months access to online employability courses
  • Ongoing career support

Eligibility

To apply, you must:

  • Live in the West Midlands
  • Be aged 19 or over
  • Earn below the gross annual wage cap of £34,194 (West Midlands)
  • Not currently be undertaking any other government-funded training
  • Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is

Cost

Free government-funded course

EPR2 Development Programme - Commercial Assistant (French Speaker) - Site-based - Bristol, UK
EDF
Multiple locations
Hybrid
Graduate - Junior
Private salary
RECENTLY POSTED
EPR2 Development Programme - Commercial Assistant (French Speaker) - Bristol, UK

About the Role

(French Speaker)

Based in the UK initially with relocation to Penly or Gravelines after 2 years

Full-Time, Permanent. 3-4 days on site and 1-2 days working from home or other offices.

Are you interested in developing your career within Nuclear ?  Would you like to participate to the biggest Nuclear Construction Programme and help develop innovative solutions to complex challenges?

If so, we have an exciting opportunity for you to join our EPR2 Development Programme !

The Opportunity

The EDF Group is poised to make history with the world’s largest investment in EPR2 technology. As we advance the HPC Project in the UK, France is set to lead the way with the construction of six cutting-edge reactors in Penly, Gravelines, and Bugey.

The EPR2 Development Program , offers a unique opportunity for Junior professionals to join Europe’s largest construction site and build the skills required to support us with our EPR2 builds in France.

Initially you will spend two years in the UK on our HPC project , based either on site or at one of our satellite offices in Bridgwater or Bristol.

After 2 years , you will then be transferred to EDF France, on one of our EPR2 construction site (most likely Penly or Gravelines).

This is a unique and exciting opportunity to be part of a programme allowing you to develop new skills you will be able to use on other EPR2 sites.

A dedicated team will be at hand to accompany you throughout the onboarding process and relocation to the UK (when applicable) and back to France.

During your stay in the UK, you will benefit from Sponsorship, Mentoring programs, providing you with the right level of support and allowing you to build your network of connections in the UK and in France.

At the end of your 24-month stay at HPC, we will also support your transfer back to France (practically and financially) when it is time for you to work on the EPR2 project.

What you will be doing…

As part of a vibrant and multidisciplinary team, you’ll play a crucial role in representing the intelligent customer function for the HPC project. With EDF’s ambitious plans to construct and operate new EPRs in both the UK and France, this role offers a unique opportunity to shape the future of Nuclear Power Generation.

Who you are…

The HPC Commercial Assistant is an important role within the HPC Commercial Group with accountability to the Commercial Manager.
The HPC Commercial Assistant will be required to work closely and pro-actively with the other team members at all levels and across all the teams within Nuclear New Build to ensure that the requirements of the individual contracts and their impact upon the overall HPC Project are successfully delivered.

Role & activities :

  • Providing support to the HPC Commercial Management Team and to the Project Manager
  • Assessment and valuation of Contractor’s applications and the processing of payment certificates in accordance with the contractual terms and conditions
  • Administration of the Early Warning process
  • Assessment of daywork records and accounts
  • Review of Contractor deliveries including where appropriate attending valuation and progress review meetings, ensuring contractual deliverables are met.
  • Monitor and report on commercial aspects of the contract and/or project flagging issues at the earliest opportunity to the Commercial Manager
  • Provision of advice and information on contract change including proposed scope changes, recommending appropriate action and producing required documentation
  • Preparation of commercial cost reports and progress measurement
  • Compilation of Supplier Performance and Lessons Learnt Reports
  • Undertake final account reviews, settlements and reconciliations to facilitate project close out
  • Administration of commercial management tools including, but not limited to, CEMAR and SAP

At all times operate in accordance with IMS, rules, procedures to ensure that all contracts are administered within delegation of authority and the overall HPC governance / assurance process.

  • Collaborative behaviours, work in collaboration with the supply chain.
  • Select Appropriate Suppliers, l support supplier selection in accordance with the set contracting strategy
  • Manage the Contract Life Cycle administer the contract life cycle in accordance with the contract.
  • Understand Performance and commercially control, prepare contract information to support monthly reporting.
  • Mitigate Risks: identify risks associated with my Contract and advise the commercial managers
  • Cost Control, identify potential changes to my contract and report through the correct change control processes.
  • Cost Transparency, ensure information is submitted in required formats
  • Final Account the Contact, apply the principles of the contract to agree final accounts in a timely manner.
  • Learn, Apply, and Improve, work to improve initiatives to improve performance.

Knowledge & Skills

  • Good working knowledge contracts, basic estimating, valuations, cost reporting and financial modelling
  • Basic understanding of contract performance measurement, risk management and change and claim management
  • Good negotiating, influencing and communication skills to command professional respect at all levels is essential
  • Fluent in French

Qualifications & Experience

  • Either educated to degree level, or have relevant work experience with ability to demonstrate a track record of successful contract administration
  • Experience of working as part of a team within a commercial environment
  • Experience of large-scale construction or Nuclear

As you will be based in France after 2 years, you must be in a position to relocate at that point and be able to speak French at a professional level.

When applying, please upload your CV in English.

Join us! We’ll help Britain achieve Net Zero, together.

Show Technician - Technical Services
Warner Bros. Discovery
Multiple locations
In office
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…
We have had an exciting new position open up working within our dynamic Technical Services team, responsible for show systems, lighting and sound at the Warner Bros. Studio Tour - The Making Of Harry Potter (WBSTL).

The role has frontline Duty Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.

This is a twelve-month fixed term contract position.

Your Role Accountabilities…

  • Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience
  • Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
  • Assist with the delivery of live events as and when required
  • Ensure public and staff safety at all times
  • Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span
  • Comply with internal health and safety regulations and working practices at all times
  • Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive
  • Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team
  • Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts

Qualifications & Experiences…

  • Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry
  • Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events
  • Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required
  • Basic carpentry and maintenance skills and a good working knowledge of workshop environments
  • Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site
  • Proven IT skills with a sound knowledge of Microsoft Office and associated packages
  • Basic knowledge of I.T switch networks and I.P based control systems

Working Pattern

This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish).

The successful candidate will be required to work every other weekend as part of the regular schedule.

#SO

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

IT Vendor Manager - Solihull, B90 8BG
Taylor Wimpey
Solihull
In office
Mid - Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE
Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Job Summary

The IT Vendor Manager is responsible for enabling effective sourcing decisions, conducting partnership reviews, and developing relationships with IT suppliers to ensure the delivery of high-quality and cost-effective IT products and services. This role focuses on supplier relationship management, contract administration, supplier partnering and escalations, and commercial and governance processes. The IT Vendor Manager works closely with internal stakeholders and external suppliers to drive value, compliance, and continuous improvement.

Primary Responsibilities

Contract Management

  • Administer and maintain supplier contracts, ensuring compliance with key terms and obligations.
  • Conduct contract renewals and amendments.
  • Demonstrate expertise in commercial principles, evaluating and interpreting commercial terms, pricing structures, and cost frameworks to secure optimal value.
  • Identify opportunities for cost and value optimisation and risk management within supplier contracts and partnerships.
  • Assist in negotiations to deliver advantageous commercial results for the organisation.
  • Prepare concise financial and commercial propositions to support informed decision-making.

Market Assessment of New Suppliers and/or Solutions

  • Support the procurement and commissioning of IT products and services, ensuring compliance with company policies and standards.
  • Support in evaluating supplier options and participate in supplier selection, onboarding, and offboarding processes.
  • Facilitate market assessments to identify and evaluate potential new IT suppliers and solutions, including supplier benchmarking and audits.
  • Analyse market intelligence to support sourcing decisions and ensure alignment with organisational needs.
  • Facilitate supplier due diligence, including capability, risk, and value assessments.
  • Present findings and recommendations to stakeholders.

Supplier Partnering

  • Consistently conduct and evaluate supplier partnership reviews to ensure the supplier remains a viable partner and meets agreed standards including financial stability, compliance with contracts and regulations, quality of goods or materials supplied, delivery timelines and reliability and risk assessment.
  • Address non-performance issues arising from supplier partnership reviews and maintain a balanced and competitive supplier eco system.

Supplier Relationship Management

  • Build and maintain effective working relationships with IT suppliers and strategic partners, encouraging collaboration and service improvement.
  • Escalate material supplier performance issues, risks, or disputes arising from supplier service delivery and support resolution.
  • Collaborate with internal business and IT stakeholders to understand their requirements, and be the conduit with the suppliers to enable and drive business outcomes.

Innovation and Continuous Improvement

  • Facilitate access to supplier innovation and contribute to the identification and adoption of new technologies, products, or services.

Financial and Compliance Support

  • Support IT budgeting, forecasting, and financial management of supplier contracts.
  • Ensure compliance with relevant governance, legal, and regulatory requirements.
Experience, Qualifications, Technical Requirements
  • Experience in IT vendor management, ideally within a complex or multi-supplier environment.
  • Experience in IT contract management -  negotiation of terms & conditions, renewals, contract changes, etc.
  • Strong communication, commercially astute, and relationship-building skills.
  • Working knowledge of the IT industry and technology suppliers.
  • Familiarity with supplier partnering and performance escalations management
  • Educated to degree level or equivalent professional experience.
  • IT Foundation accreditation.
What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it’s about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Application Support
Ambis Resourcing
Birmingham
Hybrid
Graduate - Junior
£22,000 - £28,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path

An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established ERP software provider, delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment.

To be successful in this Application Support Consultant role, you should have:

  • A strong interest in IT or previous IT / application support experience
  • Excellent communication skills and professional phone manner
  • Good analytical and troubleshooting ability
  • Familiarity with Microsoft Office products
  • Basic understanding of PC / desktop architecture

This ERP software provider will invest in your development. You’ll receive structured training across ERP systems, logistics workflows, infrastructure support processes, and customer operations-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms used daily across the UK fuel distribution sector.

Day-to-day, you’ll act as the first point of contact for customers using the ERP and logistics platform. You’ll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You’ll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It’s a varied Application Support Consultant role where no two days are the same.

Role benefits include:

  • Hybrid working (3 days office / 2 days remote)
  • Structured ERP & logistics systems training
  • Supportive, low-pressure team culture
  • Exposure to infrastructure, software and customer operations
  • Excellent long-term career stability (staff retention is outstanding)
  • Monday-Friday only (no weekends)
  • Casual dress environment
  • Salary £22,000-£28,000

If you’re looking for a structured entry into ERP support or your next step as an Application Support Consultant, this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.

IT Service Delivery Manager
Akkodis
Birmingham
Hybrid
Mid - Senior
£60,000 - £65,000
RECENTLY POSTED

£55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits

Full Time/Permanent

Hybrid/Birmingham (2 days a week in the office + occasional UK travel)

The Company:

My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.

The Role:

I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.

Key Duties:

  • Management of the IT Service Desk in alignment with ITIL principles.
  • Configuration and deployment management for end user compute estate.
  • Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT
  • Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
  • Tender and commercial Management including IT procurement and negotiations.
  • To support the drive of Digital Transformation and AI adoption within the business
  • Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
  • To advise on the latest technologies and innovations that will enhance business IT systems

Experience required:

  • Proven experience working as an IT Service Delivery Manager/IT Service Manager/IT Service Desk Manager in a fast paced environment.
  • Logical sound approach to IT Support and troubleshooting.
  • Strong ability to develop customer relationships at all levels.
  • Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management,
  • Excellent understanding of Microsoft Office 365 and Microsoft Intune.
  • Experience of Microsoft CoPilot and other AI tools.
  • Previous experience leading a team of Service Desk Analysts including coaching and developing team members
  • Previous hospitality, entertainment or retail sector experience is preferred.

Contact:

Please apply via the link or contact (see below) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Cyber Security Starter Course - Job Guarantee with Exclusive Opportunity Access (Coventry)
ITonlinelearning Recruitment
Coventry
Remote or hybrid
Graduate - Junior
£28,000/day - £38,000/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Trainee Cyber Security Course Programme – Job Guarantee Included

Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you’re hired. Flexible financing options available, with payment plans starting from as low as £142 per month.
The Programme

Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities.

The Outcome
93% of graduates secure cyber security roles within 3 months.
Starting salaries: £28,000 – £38,000+

Who This Is For
The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace.
*This programme is available to UK-based learners only.

Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Beginner Cyber Safety Training Course (West Bromwich)
ITonlinelearning Recruitment
West Bromwich
Fully remote
Graduate - Junior
£28,000/day - £38,000/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Trainee Cyber Security Course Programme – Job Guarantee Included

Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you’re hired. Flexible financing options available, with payment plans starting from as low as £142 per month.
The Programme

Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities.

The Outcome
93% of graduates secure cyber security roles within 3 months.
Starting salaries: £28,000 – £38,000+

Who This Is For
The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace.
*This programme is available to UK-based learners only.

Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Entry-Level Cyber Defense Programme (West Bromwich)
ITonlinelearning Recruitment
West Bromwich
Fully remote
Graduate - Junior
£28,000/day - £38,000/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Trainee Cyber Security Course Programme – Job Guarantee Included

Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you’re hired. Flexible financing options available, with payment plans starting from as low as £142 per month.
The Programme

Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities.

The Outcome
93% of graduates secure cyber security roles within 3 months.
Starting salaries: £28,000 – £38,000+

Who This Is For
The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace.
*This programme is available to UK-based learners only.

Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Technical Sales Engineer
Rise Technical Recruitment
Coventry
In office
Junior - Mid
£30,000 - £32,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Coventry
30,000 to 32,000 basic + Commission + Bonus + Benefits
Exciting opportunity for a driven Technical Sales Engineer to join a growing commercial team, playing a key role in driving revenue and expanding market presence through new and existing client relationships.

This company are looking for a commercially focused individual who can identify, secure and close new business opportunities, while delivering outstanding pre and post sales technical support. This is your chance to combine technical knowledge with sales expertise, working closely with internal teams and external clients to deliver tailored solutions that meet customer needs.

In this role you will be responsible for lead generation, client meetings and market research. You will prepare and deliver technical presentations, demonstrations and proposals, qualify opportunities, manage quotations and negotiate contract terms. You will act as a key point of contact for customers, provide technical and engineering information, support distribution channels, and manage the full sales process through to close.

The ideal candidate will have experience in a technical sales or sales engineering role, with a strong ability to understand client requirements and present appropriate solutions. You will be commercially aware, target driven, confident in delivering presentations and demonstrations, and comfortable liaising with stakeholders across multiple departments. Strong communication skills, attention to detail and the ability to manage the full sales lifecycle are essential.

This is a fantastic opportunity to join a business focused on growth, offering commission and bonus potential alongside long term career progression.

The Role:
Identify, develop and close new business opportunities
Prepare and deliver technical presentations and demonstrations
Manage client quotations, negotiate contracts and oversee the full sales lifecycle
Provide pre and post sales technical support
Maintain CRM records, submit sales reports and represent the business at industry events
The Person:
Experience in a Technical Sales Engineer or similar sales focused technical role
Proven track record of generating new business and building long term client relationships
Strong technical aptitude with the ability to present solutions clearly and confidently
Commercially aware, target driven and highly organised
Excellent communication, negotiation and stakeholder management skills
Drivers License and owns vehicle

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

1st Line Support Agent
Pertemps Birmingham Industrial
Birmingham
In office
Graduate - Junior
£16/hour
RECENTLY POSTED
TECH-AGNOSTIC ROLE

1st Line Support Agent / IT Help Desk / Service Desk Analyst
Birmingham
£16.02 per hour
Ongoing Temporary Contract
Flexible shifts (Days/Nights, weekends & bank holidays)

About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.
As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment.
This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support.

What You’ll Do

  • Provide quick, reliable 1st Line IT Support across corporate and retail systems
  • Log and manage incidents using a ticketing system in line with SLA targets
  • Support retail POS systems, in-store equipment, payroll applications and business-critical software
  • Deliver excellent customer service with a confident and professional phone manner
  • Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
  • Work efficiently in a high-volume IT Help Desk environment

What You’ll Bring

  • Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and call-handling ability
  • Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
  • Ability to manage workload in a fast-paced, target-driven environment
  • Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Why You’ll Love It

  • Competitive pay: £16.02 per hour
  • Ongoing training in IT systems and service desk tools
  • Fun, social and supportive team culture
  • A company that promotes internal progression and IT career development.

Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on and secure your place in a growing IT team!

Workforce Software SME/Analyst (WorkForce or Kronos/UKG)
Akkodis
Birmingham
Hybrid
Mid - Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Workforce Software SME/Analyst (WorkForce or Kronos/UKG) Contract/6 months likely to extend £ Market Rates Hybrid/1 day a week in Birmingham head office The Role I am looking for a Workforce Software Subject Matter Expert/Analyst to join a well-known brand head quartered in Birmingham, West Midlands. As the Workforce Software SME/Analyst you will work across multiple teams to analyse requirements, streamline processes, configure WFS functionality, and maintain data quality and compliance for time, attendance, scheduling, and labour-related activities. You absolutely must have previous experience of configuration and testing with either WorkForce or Kronos/UKG systems. This is a hybrid role requiring 1 day a week on average at head office in Birmingham, West Midlands. Please apply or contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Desk Analyst - Swedish Speaking (Tamworth)
Sysco International
Tamworth
Remote or hybrid
Junior - Mid
Private salary
RECENTLY POSTED
Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

  • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
  • Deliver excellent customer service and professional support
  • Escalate or reassign unresolved incidents to appropriate teams
  • Analyse and resolve hardware/software issues using standard tools and methods
  • Document case details clearly in ServiceNow, including steps taken and customer impact
  • Meet/exceed defined performance metrics including CSat and QA standards
  • Continuously build knowledge of company-specific products and services
  • Create/update knowledge articles to support First Call Resolution and self-service
  • Participate in after-hours and on-call rotations to ensure 24/7 support coverage
  • Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

  • Good experience in a Service Desk or similar IT support environment
  • Experience using ServiceNow ITSM workflows
  • Strong customer service, listening, and communication skills
  • Bilingual - English and Swedish (required)
  • Detail-oriented with solid judgment and initiative
  • Ability to troubleshoot and resolve technical issues independently
  • Knowledge of Microsoft Office365 and standard network tools
  • Ability to work remotely and as part of a team
  • Familiarity with ITIL principles

Education and Certifications

  • Degree or equivalent experience preferred
  • ITIL V4 / ITSM certification preferred
  • AWS and Microsoft MCSE certifications are a plus
  • Proficient in Microsoft Office365
Technical Sales Representative - Midlands
Owen Daniels
Coventry
Hybrid
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Role: Technical Sales Representative Type: Permanent Pay: Competitive Hours: Monday - Friday, 8:30am - 5:00pm Location: Midlands (Field-based)Are you an experienced Technical Sales Representative with a background in engineering or manufacturing, looking for your next challenge?Due to continued growth and expansion across the Midlands region, we are looking to appoint a Technical Sales Representative to manage established customer accounts while developing new business opportunities. This is a field-based role focused on building long-term relationships, understanding customer requirements, and providing technical expertise to drive sales growth.This is an exciting opportunity for a driven, self-motivated sales professional who enjoys working autonomously while being supported by a collaborative internal team.Technical Sales Representative Job Description

  • Visit existing clients and prospective customers to identify needs and promote products and services
  • Build and maintain strong customer relationships across the Midlands region
  • Generate and qualify new sales leads to drive business growth
  • Prepare quotations, negotiate terms, and close sales opportunities
  • Maintain accurate CRM records and collaborate with internal teams to ensure customer satisfaction

Technical Sales RepresentativeExperience / Skills / Qualifications

  • Experience in a technical sales or field sales role within engineering or manufacturing
  • Strong communication and relationship-building skills
  • Technical aptitude with the ability to learn complex product ranges
  • Self-motivated and organised with the ability to manage your own territory
  • Full UK driving licence and willingness to travel across the Midlands

Technical Sales Representative Benefits

  • Competitive salary with uncapped commission
  • Company car
  • Pension scheme and private healthcare (after qualifying period)
  • 23 days annual leave + bank holidays (increasing with service)
  • Ongoing training and career development opportunities

If you feel you’re a good fit for this position, please click ‘apply’

Internal Sales Executive
Adecco
West Midlands
In office
Junior - Mid
£32,000 - £35,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

27,000 - 35,000 DOE + Commission

Permanent

Halesowen

Monday- Friday 8.30am- 5.30pm

An exciting opportunity has arisen for an Internal Sales Executive to join a busy office-based sales team within a fast-paced commercial environment.

Key Responsibilities

  • Achieve monthly and quarterly sales targets, measured via units and average transaction value
  • Monitor sales performance against targets and create action plans to recover or grow accounts where required.
  • Track quotations, gather customer feedback, and report market insights and critical issues to senior stakeholders.
  • Identify and maximise total business opportunities within existing customer relationships.
  • Promote company, clearly articulating features, benefits, and USPs versus competitors.
  • Maintain accurate records of sales activity using a CRM system and prepare sales reports when required.
  • Respond to sales enquiries via phone, email, and other channels in a professional and timely manner.
  • Balance new business development with nurturing and growing existing accounts.
  • Resolve delivery, warranty, and service queries, ensuring a strong and solution-focused customer experience.
  • Utilise available digital tools, including websites, mobile apps, and collection services, to support sales activity.

Skills & Attributes

  • Results-driven with a strong commercial mindset
  • Positive, proactive, and engaging communicator
  • Resilient and able to perform in a target-driven environment
  • Highly organised with good attention to detail
  • Strong analytical and numerical skills
  • Confident using CRM systems and Microsoft Office
  • Able to influence, persuade, and build credibility at all levels
  • A strong team player who builds effective internal relationships

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Finance Systems Manager - Aderant - Remote Working
Circle Recruitment
Birmingham
Fully remote
Mid - Senior
£70,000 - £75,000
RECENTLY POSTED

A Finance Systems Manager with excellent experience of the Aderant or Elite 3E practice & finance management system is required by a leading Law Firm. This role can be mostly remote, with the odd visit to the office to meet key stakeholders

If you possess a passion for leveraging technology to enhance processes and possess the Aderant or similar expertise to lead system development, this is an exciting opportunity to make a substantial impact.

Experience Required:

  • 5 years’ experience managing and maintaining financial systems in a law firm
  • Proven expertise with Aderant i.e., Aderant Expert or similar systems such as Elite 3E
  • Leading system implementations, migrations, or major upgrades of the Aderant Finance System or similar
  • Strong understanding of accounting principles and legal finance ops.
  • Excellent project management and stakeholder engagement skills.
  • Technical knowledge in SQL, Excel, and reporting tools (Power BI, SSRS) would be a bonus

You will assume the responsibility of overseeing, maintaining, and enhancing the firm’s Aderant Practice and Finance Management System. You will also shape the strategic vision for the firm’s PMS, ensuring alignment with business objectives and regulatory requirements.

This position plays a pivotal role in driving system improvements and leading technology upgrades that align with the firm’s strategic objectives. The primary objective will be to ensure that the system operates at its peak, adheres to compliance standards, and provides an exceptional user experience. You will assume responsibility for the delivery phase, overseeing timelines, resources, and stakeholder expectations to guarantee the successful implementation of roadmap initiatives throughout the organisation.

Collaborating closely with colleagues from various departments, including Finance, IT, and Legal Operations, as well as external stakeholders, to deliver robust and innovative solutions.

They are looking to pay a starting salary of £65,000 - £75,000 + Remote working

To apply, press apply now or send your CV to

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Head of Technical Services
The Channel Recruiter
Birmingham
Hybrid
Leader
£55,000 - £60,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: Birmingham / Hybrid

Salary: £60,000(Neg) + Bonus

We re working with a UK technology distributor that has built a strong reputation across the reseller channel for its agility, vendor partnerships, and ability to scale emerging technologies quickly. Due to growth, we have a business-critical hire for a Head of Technical Services, based in Birmingham.

The Head of Technical Services is responsible for leading the technical pre-sales function, enabling revenue growth across strategic vendor portfolios, and ensuring high-quality solution design, deployment, and services delivery. This role sits at the intersection of sales and vendor management, with direct accountability for services revenue performance and elevation of strategic vendor pipeline generation in the trading base.

About you: Head of Technical Services

We are looking for a proven leader in technical sales, pre-sales, or solutions engineering within a technology or distribution environment (IT Reseller/ IT MSP)

You ll need to have strong commercial acumen with direct accountability for revenue/GP targets.

  • Experience with working with IT vendors and IT partner ecosystems
  • Ability to bridge technical engagement with short term sales lens culture
  • Track record of building and scaling high-performing teams

Key Responsibilities- Head of Technical Services

Technical Sales Leadership

  • Lead and scale the technical sales function, ensuring consistent, high-quality pre-sales support across all sales channels
  • Provide hands-on oversight and strategic direction to technical sales engagements for key opportunities
  • Act as senior technical authority in customer-facing scenarios, particularly for complex or high-value deals

Sales Enablement & Account Support

  • Partner with sales teams and trading accounts to drive solution-led selling across strategic vendor portfolios
  • Support and oversee technical engagement with priority customers, ensuring alignment between customer requirements and solution design
  • Establish best practices, frameworks, and tooling to improve sales effectiveness and win rates

Strategic Vendor Alignment

  • Own technical relationships with key strategic vendors, ensuring alignment on solution positioning, roadmap, and go-to-market strategy

Services Revenue Ownership

  • Own and deliver services revenue targets across design, deployment, and managed services offerings
  • Build scalable service propositions aligned to strategic vendor solutions
  • Ensure technical teams are structured and incentivised to support services-led growth

Solution Lifecycle Oversight

  • Oversee end-to-end solution lifecycle, (where appropriate):
  • Design architecture, scoping, and technical validation
  • Deploy implementation quality and delivery governance
  • Manage ongoing service performance and customer success
  1. Team Leadership & Capability Development
  • and commercial awareness

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.

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Frequently asked questions
In Coventry, you can find a range of Technical Account Management roles including Junior TAM, Senior TAM, and specialized positions focusing on sectors like software, IT services, and cloud solutions.
Key skills include strong technical knowledge, excellent communication, problem-solving abilities, and experience with client relationship management. Familiarity with local industry standards and technologies is also beneficial.
Simply register an account on Haystack, upload your CV, and browse the Coventry TAM job listings. You can apply directly through the platform and track your applications in your dashboard.
Yes, many employers in Coventry now offer remote or hybrid working options for Technical Account Managers, reflecting the evolving work landscape in the IT sector.
Salaries typically range from £35,000 to £60,000 per year depending on experience, company size, and specific technical expertise.