Drive progress and resolve issues which may impact processing time, including technical or scheduling issues.
Supporting, coordinating and executing customer visits where appropriate in regard to return unit investigations.
Ensuring the process meets customer requirements, mindful of timeframes and expectation of results availability.
Assist in the authoring of aftermarket technical documentation (CMM, RTW, etc)
Support and participate in technical investigations when required.
Agree output and investigation plans, monitor and report progress both internally and externally, escalating where appropriate if commitments are not met.
Able to demonstrate the skills of a Senior Engineering Technician and Associate Engineer autonomously with increased customer interaction, in addition to the following;
Demonstrates competency such that they are able to provide advice and technical direction to junior staff as required.
Communicates clearly with other departments to ensure product development components testing and delivery.
May begin to specialise into a particular engineering faculty eg. Design or Stress ability.
Provides straightforward solutions to problems using readily available, clear, and direct references.
Collects and evaluates data and develops plans for assignments that may involve design application.
Applies standard techniques involving only minor innovations of methodology to provide solutions to problems with a limited number of variables.
Participates with design teams, engineering technicians and others to contribute to project completion.
May also work as an individual contributor as needed.
Coordinates work with other engineers and operating groups to facilitate participation of various organisational units.
Present and contribute at customer reviews where applicable, utilising peers for support.
Maintain performance tracking and measurement for the customer returns
Ensure customer objectives & timescales are understood and met
Provide project task awareness.
Report progress, problem issues, budget & schedule information
Maintain communication tools / processes.
A pragmatic individual, with attention to detail and commercial astuteness.
Interpersonal skills; strong persuasive, motivational and influencing skills.
Excellent communication skills, both formal and informal, written and verbal
Demonstrated capability of working with all levels of staff within the business, as well as representing the company in front of customers, both within the UK and overseas.
Capable of developing key relationships, along with maintaining customer satisfaction.
Ability to deliver against challenging timescales, both to internal and external customer.
Ability to manage multiple tasks simultaneously