Technical Support Analyst (3rd Line)

Location: Norfolk

Job Type: Full-time (includes on-call/shift work)

The Role

Provide second and third-line technical support, managing capacity and proactively monitoring the organization’s IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.

Essential Skills & Qualifications

• Certification: MCP or MCSE (Windows (Apply online only .
• Education: Relevant Degree, HND, or HNC in a technical discipline.
• Server Infrastructure: Expert support for Windows Server (Apply online only and OS builds for Windows 7/10.
• Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
• Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
• Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.

Key Responsibilities

• Provide 3rd line technical support for the onsite helpdesk.
• Manage the onsite Citrix Service Farm.
• Plan and supervise maintenance and installation work with contractors and system architects.
• Perform system performance investigations and capacity analysis.
• Participate in the on-call rota as required.

If interested, please apply with your updated CV.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

We are supporting a leading provider of mission critical communications infrastructure that delivers highly resilient networks used by emergency services, healthcare and other essential organisations across the UK. They now have an immediate requirement for a Communications Engineer to join their team in the South.

This is a home-based role, and the candidate will travel to customer sites across the South of England and will be responsible for maintaining and supporting radio and paging networks, fault finding under pressure and ensuring systems remain operational at all times.

Candidates living in or close to the following locations are of particular interest: Norwich, Bury St Edmunds, Peterborough, Cambridge, Northampton, Oxford, Luton, Chelmsford, Colchester, Dartford, Maidstone, Crawley, Eastbourne, Worthing, Aldershot, Croydon, Reading and Slough.

This is an autonomous role where you will manage your own workload, offering long-term stability, structured working hours, modern equipment and the opportunity to continue working in a role that genuinely makes a difference. This is ideally suited to individuals from a military communications background who are used to operating in safety critical environments, responding to faults, and maintaining vital systems where reliability is essential.

Communications Engineer Responsibilities:

• Maintain, fault find and repair mission critical radio and paging networks.
• Attend customer and radio sites for planned maintenance and reactive fault response.
• Respond to incidents as part of an on-call rota supporting 24/7 infrastructure.
• Install, commission and support communications equipment at sites across the South.
• Carry out work at height including rooftops and tower-based structures.
• Maintain accurate site records and engineering documentation.
• Ensure all work is completed safely and in line with regulatory and operational standards.
• Work independently in the field while remaining part of a close-knit engineering team.

Communications Engineer Requirements:

• Hold a minimum of NVQ Level 3 or equivalent in a communications/electronics discipline.
• Experience maintaining, repairing or operating communications equipment in the field.
• Strong understanding of radio systems such as VHF and UHF.
• Familiar with RF principles.
• Confident working independently at remote or critical sites.
• Able to work at heights including rooftops and tower-based structures.
• Working at height training and certification will be provided.
• Able to fault find calmly in time sensitive situations.
• Full UK driving licence.

Communications Engineer Benefits:

• Competitive basic salary depending on experience.
• On call allowance and overtime payable.
• Monday to Friday 9am 5pm.
• Company car.
• Mobile phone and laptop.
• Company pension.
• Life assurance.
• Employee assistance programme.
• Structured working hours with stability and long term career prospects.

Suitable Background:
This role would suit candidates from a military communications or signals background including but not limited to: Royal Signals, RAF communications, Royal Navy communications, CIS. Candidates with civilian experience in radio, telecoms or broadcast environments are also encouraged to apply.

Job Description

Lift Engineer Jobs in Norwich /Norfolk at Stannah - Join Our Team!

Are you a qualified Lift Engineer looking for a Lift Engineer job at a market-leading family-run business? Stannah, a global leader in the lift industry, is looking to recruit qualified Lift Engineers.

This job is to cover a route across North Norfolk and Norwich.

Working hours:8am to 16.45 Mon to Thurs , Friday 8am till 15.45

Why Join Stannah:

• Stannah is a renowned name in the lift market, recognised for innovation, safety, and a commitment to quality.
• You will receive an attractive standby allowance and call-out payment on top of a market aligned base salary.
• Our benefits include a profit share bonus scheme, life assurance, matched contribution/salary sacrifice pension, Discount Rewards Scheme, and Simply Health Cash Plan to help cover your health expenses.
• 25 days holiday, plus bank holidays plus the option to purchase additional
• Opportunities for career growth and advancement
• You’ll have the autonomy to manage your service route, covering servicing, maintenance, and minor repairs on a wide range of industrial lifts

Lift Engineer Responsibilities:

• Conduct maintenance, repair, and call-out visits on various types of lifts and stairlifts
• Ensure high-quality service and safety standards.
• Perform effective risk assessments and maintain site log cards.
• Participate in our on-call rota, receiving additional standby allowance and call-out payment on top of a competitive base salary.

Please see the full job description here: Lift Engineer job description

Qualifications

Lift Engineer Requirements:

• An NVQ level 3 in Lift Engineering or equivalent.
• Proven experience as a Lift Engineer.
• A valid UK driving licence.

Additional Information

If you have a comprehensive Lift engineering background, including an NVQ 3 in Lift Engineering or equivalent – we want to hear from you!

If have previous experience working as a lift engineer or lift service engineer and are looking for a lift engineer job Norfolk or lift engineer job Norwich please click the “apply now” button or contact us for further information

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Vehicle with the option to pay for private us

#MandRNorwich

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

PandoLogic. Keywords: Maintenance Engineer, Location: Norwich, ENG - NR1 1BD

Job Description

Lift Engineer Jobs in Norwich /Norfolk at Stannah - Join Our Team!

Are you a qualified Lift Engineer looking for a Lift Engineer job at a market-leading family-run business? Stannah, a global leader in the lift industry, is looking to recruit qualified Lift Engineers.

This job is to cover a route across North Norfolk and Norwich.

Working hours:8am to 16.45 Mon to Thurs , Friday 8am till 15.45

Why Join Stannah:

• Stannah is a renowned name in the lift market, recognised for innovation, safety, and a commitment to quality.
• You will receive an attractive standby allowance and call-out payment on top of a market aligned base salary.
• Our benefits include a profit share bonus scheme, life assurance, matched contribution/salary sacrifice pension, Discount Rewards Scheme, and Simply Health Cash Plan to help cover your health expenses.
• 25 days holiday, plus bank holidays plus the option to purchase additional
• Opportunities for career growth and advancement
• You’ll have the autonomy to manage your service route, covering servicing, maintenance, and minor repairs on a wide range of industrial lifts

Lift Engineer Responsibilities:

• Conduct maintenance, repair, and call-out visits on various types of lifts and stairlifts
• Ensure high-quality service and safety standards.
• Perform effective risk assessments and maintain site log cards.
• Participate in our on-call rota, receiving additional standby allowance and call-out payment on top of a competitive base salary.

Please see the full job description here: Lift Engineer job description

Qualifications

Lift Engineer Requirements:

• An NVQ level 3 in Lift Engineering or equivalent.
• Proven experience as a Lift Engineer.
• A valid UK driving licence.

Additional Information

If you have a comprehensive Lift engineering background, including an NVQ 3 in Lift Engineering or equivalent – we want to hear from you!

If have previous experience working as a lift engineer or lift service engineer and are looking for a lift engineer job Norfolk or lift engineer job Norwich please click the “apply now” button or contact us for further information

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Vehicle with the option to pay for private us

#MandRNorwich

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

PandoLogic. Keywords: Maintenance Engineer, Location: Norwich, ENG - NR1 1BW

Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support.

This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions.

Key Responsibilities:

• Resolve escalated tickets from 1st Line support

• Troubleshoot Windows OS, Office 365 and connectivity issues

• Deploy and configure devices via Intune or imaging

• Package and deploy approved applications

• Provide Mac support across the estate

• Support video conferencing troubleshooting and escalate to 3rd parties where required

• Maintain accurate documentation and contribute to the knowledge base

What We re Looking For:

• Strong Windows OS and M365 troubleshooting skills

• Experience with Intune and endpoint management

• Basic network troubleshooting capability

• Clear documentation and root cause analysis skills

• Confident communicator with a proactive, customer-focused mindset

What s On Offer:

• Salary range is dependent on experience

• 35-hour working week (between 8am 7pm, Mon Fri)

• Fully onsite at customer premises

• 25 days holiday rising to 30

• Company bonus scheme

• Ongoing training and certification support

This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support.

Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.

Job Description

Lift Engineer Jobs in Edinburgh at Stannah - Join Our Team!

Are you a qualified Lift Engineer looking for a Lift Engineer job at a market-leading family-run business? Stannah, a global leader in the lift industry, is looking to recruit qualified Lift Engineers.

This job is to cover a route across East Scotland: Edinburgh, Lothian., Scottish Borders and Fife.

Working Hours: Monday to Thursday 8am - 16:45 and Friday 8am - 15:45

Why Join Stannah:

• Stannah is a renowned name in the lift market, recognised for innovation, safety, and a commitment to quality.
• You will receive an attractive standby allowance and call-out payment on top of a market aligned base salary.
• Our benefits include a profit share bonus scheme, life assurance, matched contribution/salary sacrifice pension, Discount Rewards Scheme, and Simply Health Cash Plan to help cover your health expenses.
• 25 days holiday, plus bank holidays plus the option to purchase additional
• Opportunities for career growth and advancement
• You’ll have the autonomy to manage your service route, covering servicing, maintenance, and minor repairs on a wide range of industrial lifts

Lift Engineer Responsibilities:

• Conduct maintenance, repair, and call-out visits on various types of lifts.
• Ensure high-quality service and safety standards.
• Perform effective risk assessments and maintain site log cards.
• Participate in our on-call rota , receiving additional standby allowance and call-out payment on top of a competitive base salary.

Please see the full job description here:Lift Engineer job description

Qualifications

Lift Engineer Requirements:

• An NVQ level 3 in Lift Engineering or equivalent.
• Proven experience as a Lift Engineer.
• A valid UK driving licence.

Additional Information

If you have a comprehensive Lift engineering background, including an NVQ 3 in Lift Engineering or equivalent – we want to hear from you!

If have previous experience working as a lift engineer or lift service engineer and are looking for a lift engineer job Edinburgh or lift engineer job Scotland please click the “apply now” button or contact us for further information

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Vehicle with the option to pay for private us

#MandRGlasgow

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

PandoLogic. Keywords: Maintenance Engineer, Location: Edinburgh, SCT - EH1 1JY

Our client is a leading fire protection company providing fire detection and suppression equipment and due to their continued expansion Staffbase has been appointed to recruit for the position for Fire Extinguisher and Alarm Engineer.

The successful candidate will be an experienced Fire Extinguisher Engineer (BAFE Certified) preferably with Fire Alarm experience, however full training will be given on Fire Alarm systems.

OTE £42K - £48K per annum

Role:

You will operate as a field service engineer and you will be responsible for planned and reactive maintenance and inspection of fire extinguishers and alarm systems in the East of England.
Duties will include;

Repair and fault find fire suppression and alarm systems.
Replace failed and faulty devices.
Replacing extinguishers and Fire Safely Ancillary products, emergency signage etc.
Upselling and cross selling of Fire Safely Ancillary Products.
Scheduling your own works daily/weekly.Candidate:

You will be an experienced Fire Extinguisher or Alarm engineer with at least three years experience.
This is superb opportunity for fire extinguisher engineer to train and upskill to become a fire alarm and emergency lighting engineer as our client will provide full training.
Must have BAFE certification for work on fire extinguishers,
Must hold a UK Driving licence Max 6 points.

Benefits:

Excellent basic salary + Bonus + Commission OTE £42K -£48K +
33 days annual leave
Company Van & personal use
Fuel card & parking apps
Pension
Excellent career progression opportunity

We are seeking an experienced Service Engineer to join our team, covering the Norfolk region. The ideal candidate will have a strong background in Intruder Alarm systems, with additional experience in Fire, CCTV, or Access Control systems being highly advantageous.

Responsibilities:

• Service, maintain, and commission Intruder Alarm systems across multiple client sites
• Undertake reactive callouts, fault-finding, and diagnostics
• Carry out routine maintenance and preventative checks on Fire, CCTV, or Access Control systems (if applicable)
• Install and configure small-scale security systems when required
• Complete electronic job sheets, timesheets, and expense reports accurately and on time
• Provide excellent customer service and maintain strong client relationships
• Support and mentor junior engineers when required
• Ensure full compliance with Health & Safety, technical, and environmental standards
• Maintain company vehicle, tools, and equipment in good working order

Experience and Certifications Required:

• Proven experience servicing and maintaining Intruder Alarm systems
• Experience with Fire, CCTV, or Access Control systems
• Strong diagnostic, fault-finding, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and manage workload efficiently
• Full UK manual driving licence
• ECS/CSCS card preferred but not essential
• IPAF/PASMA and manufacturer training desirable

Please apply with an up-to-date CV for more information.

Job Title: Dual Fuel Engineer
Locations:Wirral Wallasey Birkenhead Ellesmere Port

At Orion Smart Metering, were proud to partner with some of the biggest names in the gas and energy industry. As our business continues to expand across the UK, were looking for experienced and motivated Dual Fuel Engineers to join our growing team and help us deliver excellence to every customer.

---

The Role

As a Dual Fuel Engineer, you will:

• Install smart gas and electric meters in domestic properties.
• Provide exceptional customer service with every visit.
• Ensure all work is carried out safely and in full compliance with regulations.
• Manage your own stock and communicate effectively with the wider team to meet KPIs.

---

What Were Looking For

Were seeking skilled Dual Fuel Engineers who have:

• A minimum of 24 months experience installing Dual Fuel meters.
• Excellent communication and customer service skills.
• Strong organisational ability and the confidence to manage your own workload.
• Basic IT literacy.
• A professional, reliable, and safety-conscious approach.

---

Pay & Package Options

Choose the option that best fits your circumstances:

1. Salary Package

• £43,000 rising to £45,000 per annum after completion of 3 month probation.
• 33 days holiday (including bank holidays)
• Company van, fuel card, tools & uniform provided

1. Guaranteed Day Rate Option 1

• £200 per day
• Paid via Umbrella PAYE
• Company van, fuel card, tools & uniform provided

1. Guaranteed Day Rate Option 2

• £275 per day
• Paid via Umbrella PAYE
• Engineer provides own van & fuel
• Tools & uniform provided

1. CIS Option

• £240 per day
• Engineer provides own van, fuel & tools
• Uniform provided

---

Performance Bonus (All Packages)

Earn a daily bonus after completing 6 points:

• £50 per point from point 7 onwards.
• 1 point per asset installed (2 points for a dual install).
• 0.5 point per comms/transactional job.

Example: Complete 4 dual installs in one day £100 bonus for that day.

---

Additional Benefits

• No call-out or weekend work.
• Supportive management team and long-term career opportunities.

---

Ready to Join Us?

If youre an experienced Dual Fuel Engineer looking for your next opportunity with a company that values your skills and rewards your performance, apply today!

Due to the volume of applications, we may be unable to respond to everyone individually. If you havent heard from us within 5 working days, please consider your application unsuccessful.

By applying, you confirm youve reviewed our privacy notice (available on our website). For further information, feel free to contact us directly.

Someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data, improve cyber security, and help move toward a data platform using Power BI/Fabric.

3rd Line Support & IT Operations Ownership

• Strong Windows Server / Microsoft 365 / Azure AD troubleshooting
• Confident owning escalations (not just passing tickets)
• Fortinet Firewall
• Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice

Cyber Security & Risk Reduction

• Baseline cyber frameworks (Cyber Essentials / ISO-aware)
• Microsoft security stack familiarity (Defender, MFA, Conditional Access)
• Patch management & vulnerability awareness
• Can implement controls, not just write policies

Security must be baked into delivery not an afterthought.

Power Platform, Fabric & Data Modelling

• Power BI (data modelling, DAX fundamentals)
• Power Query / ETL thinking
• Familiarity with Microsoft Fabric or modern data platforms
• Can design a single source of truth, not just reports

Someone who moves from spreadsheets ? models ? insight.

Application Development (Internal + Customer-Facing)

• Power Apps (Canvas + Dataverse) or equivalent low-code platform
• REST API integration mindset
• UX pragmatism (build usable tools, not demos)
• Understanding of security boundaries (internal vs customer apps)

Low-code is acceptable. Cowboy coding is not.

Epicor / ERP + Manufacturing Systems Capability

• Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades
• SQL literacy (views, joins, performance awareness)
• Understanding of manufacturing concepts: BOMs, routings, work centres
• Ability to extract ERP data cleanly for reporting & forecasting

Process, Documentation & Knowledge Capture

• Comfortable documenting systems and processes
• Can create repeatable runbooks, not Word documents nobody reads
• Thinks in terms of bus factor reduction

• Pay rate: Up to £200/night (outside IR35 Dependent on specific project scope)
• Location: UK-wide
• Working hours: Primarily night shifts

Join our growing dynamic team of ESEL installers!

Are you ready to launch a hands-on career working with the latest innovation in retail technology? TXP is offering an exciting opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we’ll give you all the training you need to succeed!

If you enjoy fixing things, love working with your hands, and looking for a new challenge in 2026, this could be the perfect fit for you.

About the Role

As a retail installer/retail merchandiser, you’ll be supporting the rollout of Electronic Shelf Edge Labels (ESELs) across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience.

What you’ll be doing:

• Travel to retail sites across the UK to install ESEL systems.
• Follow detailed installation plans and scripts for precise setup.
• Conduct site surveys and verify installation accuracy.
• Maintain high standards of quality and compliance throughout the process.
• Represent the company professionally and provide outstanding customer service.

Training

We’ll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting documentation for you to keep for future reference. We will also have an experienced Team Leader on site for extra training and support if needed.

What You’ll Need

We’re looking for people who are:

• Passionate about customer service
• Interested in hands-on problem-solving
• Hold a full UK driving licence, have a reliable vehicle and a willingness to travel
• Able to work night shifts and adapt to flexible schedules
• No previous experience is required - just a great attitude and a willingness to learn!

What’s In It for You?

Pay: Up to £200/night (outside IR35 subject to project scope) + travel allowance

Training: Full training and on-boarding provided

Consistent work: Flexible shifts available throughout 2026

Opportunity to work on a high-profile retail technology project.

Ready to Apply?

Apply today and be part of a team that’s transforming the retail experience across the UK!

Ready to launch your career in Cyber Security?

The UK is facing a critical shortage of skilled cyber professionals, creating outstanding opportunities for people who want a secure, high-growth career. Whether you’re completely new to tech or looking to switch careers, our Cyber Security Career Programme is built to get you job-ready - with a guaranteed role on completion.

Why choose this programme?

We don’t just teach theory. We train you through real-world scenarios, globally recognised certifications, and guided mentorship so you gain the confidence and credibility our end employers are actively searching for.

What’s included:

• 100+ hours of live, instructor-led online training
• 4 industry-recognised certifications
  • Microsoft Azure Fundamentals
  • CompTIA Security+
  • CompTIA CySA+
  • Forescout FSCA (exam resit included)
• Hands-on project work that mirrors real business challenges
• Job guarantee we connect you directly with our partner employers to secure your first role in I.T.

Your investment:

• Course cost: £2,795
• Payment plan: £232.91 per month (interest-free)
• 100% refund if you’re not offered a job after completing the programme

No experience? No problem.

You don’t need a technical background. If you have determination, good communication skills and a passion for a stable, future-proof career, we’ll help you get there step by step.

Take control of your future.

Click ‘Apply Now’ and start your journey into a career that offers progression, purpose and long-term security.