Areas Covering: Glasgow & Edinburgh

Salary:£25,000 - £30,000

SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.

Responsibilities:

Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment

Install, configure, and maintain hardware, software, and network infrastructure

Respond to service requests and incidents

Troubleshoot and resolve issues efficiently, escalating where necessary

Carry out preventative maintenance and system health checks

Accurately document work completed, including reports and service notes

Maintain a high standard of customer service and communication

Ensure compliance with health and safety procedures while working on-site

Work independently in the field while collaborating with internal teams

Skills

Essential:

Previous experience in a technical support or field engineering role

Strong fault-finding and troubleshooting skills

Good knowledge of IT systems, hardware, and networking

Ability to work independently and manage time effectively

Excellent customer service and communication skills

Strong organisational and documentation skills

Full UK driving licence

Desirable:

Experience with networking equipment such as routers, switches, and Wi-Fi

Knowledge of telecoms, VoIP, broadband, or fibre services

Relevant technical certifications or equivalent experience

Experience working to SLAs and using ticketing systems

Benefits:

• 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus

*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.

SCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions
Detailed JD

• WAMS, Power Systems, EMS, DMS, SCADA, eterra
• Bachelor’s degree in Electrical Engineering, Computer Science, or related field.
• Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
• Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
• Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
• Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
• Strong problem-solving, analytical, and debugging skills.
• Excellent communication skills to interact with global customers and collaborate with cross-functional teams
• Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
• Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
• Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
• Support incident, problem, and change management processes in line with SLAs.
• Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
• Assist customers with system upgrades, patches, and hotfixes deployment.
• Document technical solutions, prepare knowledge articles, and share best practices.
• Collaborate with product engineering and R&D teams for complex escalations.
• Provide customer training, workshops, and technical guidance to improve user adoption.
• Drive continuous service improvements to enhance reliability and reduce recurring incidents
• Ensure adherence to ITIL processes for incident, problem, and change management

Location: Glasgow based and covering Scotland!
Salary: £37,000 - £45,000 per annum + Excellent Benefits!
Contract Type: Full time, Permanent

Protecting Scotland Since 1919

We’ve been safeguarding homes and businesses across Scotland for over a century.

We’re proud to be NSI, BAFE, and SAFE Contractor accredited, and we’re now looking for an experienced Fire & Security Engineer to join our team in Glasgow or Edinburgh!

This is a hands-on, field-based role focused on servicing, maintaining, and repairing fire alarms, intruder systems, CCTV, and access control equipment.

If you’re passionate about keeping people safe and systems running smoothly, we’d love to hear from you!

As our Fire and Security Engineer you will be:

• Servicing and maintaining a wide range of fire and security systems.
• Diagnosing and repairing faults across fire alarms, CCTV, intruder, and access control.
• Carrying out routine inspections and preventative maintenance.
• Delivering professional, customer-focused support on every visit.
• Ensuring all work meets current safety and compliance standards.

In order to be successful in this role you must have:

• Proven experience as a Fire & Security Engineer.
• Strong technical knowledge across fire alarms, intruder alarms, CCTV, and access control.
• SVQ Level 3 in Fire and Security (or equivalent).
• A proactive problem-solver with excellent communication skills.
• Full, clean UK driving licence and flexibility to travel across Scotland.

Installation experience is welcome, but this role is primarily service-focused.

What You’ll Get

• Competitive salary and genuine career progression.
• A supportive, professional team that values your expertise.
• Company van and fuel card for all work-related travel.

We welcome applications from engineers who are ready to take the next step in their career with a trusted name in the industry!

Click on APPLY today!

ICT Desktop Support Technician

Edinburgh (Hybrid 3 days per week)
£167 P/D (Inside IR35)

6-month contract

Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference.

We are seeking a proactive and customer-focused ICT Desktop Support Technician to provide high-quality support within a large, networked enterprise environment. The ideal candidate will be confident supporting users at all levels, managing a wide range of devices, and ensuring an excellent standard of service delivery.

Key Responsibilities

• Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
• Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
• Provide support across Microsoft Office applications, particularly Outlook and Office 365.
• Support IT operations within a large, complex, networked environment, ensuring service levels are met.
• Manage and support a range of devices including laptops, smartphones, and tablets.
• Maintain accurate documentation and apply a structured, analytical approach to problem solving.
• Communicate clearly and professionally, delivering a customer-focused service at all times.

Skills & Experience

• Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
• Experience delivering IT support in a large organisation or enterprise-scale network.
• Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
• Excellent communication skills and a confident, user-focused approach.
• Self-motivated, organised, and able to prioritise workload effectively.
• Strong analytical and troubleshooting skills with a methodical, solution-driven mindset.

This roe requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.

Job Title:Fire & Security Service Engineer

Location:Edinburgh

Job Type:Full-Time, Permanent

Schedule:Monday to Friday (plus call-out rota as required)

Job Purpose

We are looking for a skilled and reliableFire & Security Service Engineerto join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities

• Carry out routine PPM in line with scheduled tasks and industry standards.
• Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
• Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
• Ensure compliance with all relevant Health and Safety legislation and company procedures.
• Complete detailed and accurate job documentation, reports, and asset records.
• Coordinate with subcontractors and suppliers for specialist system support and installations.
• Support and liaise with clients, ensuring a high level of customer satisfaction.
• Take part in an on-call rota for emergency response, as required.
• Identify opportunities for system upgrades, replacements, or improvements.
• Assist other trade teams on-site when required.
• Work proactively to support continuous service improvement and contract growth.

Working Relationships

Internal:

• Engineering Coordinators
• Service Managers

External:

• Clients and client representatives
• Subcontractors, suppliers, and system manufacturers

Qualifications & Experience

Essential:

• Recognised Fire & Security Apprenticeship or equivalent experience
• Health & Safety training (e.g. Manual Handling, Working at Height)
• Strong experience in fire alarm systems with supporting certifications
• IP and analogue CCTV system experience
• Current ECS card with Chapter 8 awareness
• IPAF trained
• Minimum of GCSEs (or equivalent) in Maths and English
• Industry experience in service, fault finding, and maintenance of fire & security systems

Desirable:

• City & Guilds 2360 Part 3 or equivalent qualification
• Experience with IT and networking related to security systems
• Supervisory experience (or ambition for future progression)

Key Competencies

• Teamwork:Works collaboratively to achieve shared goals
• Communication:Clear, professional, and effective with all stakeholders
• Planning & Organisation:Manages time, tasks, and priorities efficiently
• Commercial Awareness:Understands the impact of costs and efficiencies
• Risk Awareness:Identifies and mitigates operational risks
• Customer Focus:Delivers excellent service and builds positive relationships
• Adaptability:Responds positively to change and challenge
• Self-Motivation:Demonstrates initiative and a proactive approach
• Drive for Excellence:Committed to continuous improvement and quality

Health & Safety

All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.

Diversity, Equity & Inclusion at Dalkia

At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.

Apply nowto join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.

IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits

Join one of Scotland s leading Microsoft Partners and take your career to the next level.

Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.

If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.

About Us:

Quorum is an employee-owned Scottish success story. Our expertise spans:

• Microsoft Modern Workplace
• Azure Cloud Adoption & Migration
• Data Platform
• Security & Identity
• Cloud Application Development

We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we re proud to be recognised for our family-friendly, flexible working environment.

The Role: IT Support Analyst

As a key member of our Managed Services team, you ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.

Your responsibilities will include:

• Resolving support requests from managed service clients using your own expertise and vendor resources
• Carrying out site visits on a rotational basis
• Proactively managing and responding to automated alerts
• Administering, maintaining, and troubleshooting Microsoft servers and desktops
• Delivering hands-on fixes, installations, upgrades, and patching
• Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations

What We re Looking For:

We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.

You will bring:

• Strong organisational skills with the ability to manage and update your ticket queue effectively
• A proactive mindset and willingness to drive improvements in efficiency and service delivery
• Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
• A current Microsoft certification or equivalent demonstrable knowledge
• Excellent communication skills, able to work with both technical and non-technical audiences
• Previous MSP experience (desirable)
• Experience in Legal or Financial Services environments (advantageous)

Why Join Quorum?

We don t just say we value our people we prove it.

Our outstanding benefits package includes:

• Highly competitive salary
• Contributory pension
• Private healthcare
• Flexible holiday buy/sell options
• Home broadband covered
• Exceptional training & development opportunities
• Annual personal technical budget
• Opportunity to earn annual bonuses via Microsoft Accreditations

On top of all this, you ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility.

Ready to grow with us?

If you re looking for a role where you ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.

Apply today and become part of a team that s shaping the future of Microsoft technologies in Scotland.

Fixed Wire Test Engineer - Livingston area
Experience with Electrical Testing and Inspection? Expert at Fixed Wire Testing? Looking for a great career with a market-leading company? Come and be part of our success!
Great benefits including uncapped bonus, company vehicle and more!
At phs Compliance our business continues to grow, and to support this want experienced Electricians to join our already successful team.
In return for your commitment and expertise, youll benefit from:

• Abasesalary of£39,000 withaverageearnings ofc.£56,322(base salary plus bonus, on call, overtime/weekends, andpaid travel time).
• Our bonus isuncapped.
• 31 daysholidayallowance (including statutory bank holidays).
• Pension.
• A company vehicle(available forprivateuse as well).
• Fuel card provided.
• We cover all parking fees and work-related expenses.
• Fullymaintained vehicle.
• We provideLaptop, PDA,testing equipmentanduniform.
• Access to Virtual GP for you and your family
• phsPerks(Partnership withRewardGateway).
• phs Shop (Discounton household consumables).
• Discountswith retailers including Vodaphone.
• Ongoingcareer developmentopportunities.
• A24 hourwellbeing helpline.

The ideal candidate for a Fixed Wire Testing Engineer atphswill have:

• SVQlevel 3 or City & Guilds 2360/2330 part 1 & 2 qualificationOR equivalent Level 3 NQV.
• City & Guilds 18thEdition qualification.
• City & Guilds 2391/2394 & 2395.
• AM2
• Experience working in an electrical testing environment.
• The flexibility to work 40 hours per week, including evening / twilight shifts to support our customers requirements.
• A full UK Driving Licence, with 6 points or less.
• IPAF 3a & 3b licence.
• A good level of IT literacy.
• Experience with Electrical installation/project work
• An understandingofUK Health and Safety Regulations within the workplace

Your role as a Fixed Wire Testing Engineer:

• Carrying outInspecting &Testingoncustomerselectricalinstallations (EICRs)includingEmergency Lighting Testing,Fire AlarmInspections, Mains Analysis,Thermal Imaging,and small remedial repairs as required.
• Completing all relevantreports and certificationassociated withyour inspection & testing our cloud-based certification software.
• Ensuring all reports and certification are completed and summited on time.

Aboutphs:
phsCompliancefocuses onhelping more than 2,000 UKand Irish businesscustomers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portableappliance testing.
phsGroupwas founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain andthe Republic of Irelandwith over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.
Our businesses include Washrooms, Healthcare, Floorcare, phs Direct and Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs,we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Position: Security Installation Engineer

Job ID: 3534/1

Location: Edinburgh

Rate/Salary: £35,000£38,000

Benefits: Competitive benefits package

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Fire and Security sectors We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Security Installation Engineer

Typically, this person will be responsible for the installation, maintenance, and servicing of security systems including CCTV, access control, and fire alarm systems. The role involves both planned installations and reactive callouts (1 in 5 call-outs), requiring strong technical skills, attention to detail, and excellent customer service. The engineer will work closely with clients to ensure all systems are installed to specification, compliant with relevant regulations, and functioning effectively.

HSB Technicals client is an established and well-regarded business entity based in Edinburgh.

Duties and responsibilities of the Security Installation Engineer:

Install, configure, and maintain CCTV systems, access control, and fire alarms

Conduct site surveys and advise clients on suitable security solutions

Respond to service call-outs and troubleshoot faults efficiently

Ensure all installations comply with relevant standards and safety regulations

Provide training and support to clients on system operation

Qualifications and requirements for the Security Installation Engineer:

Minimum 5 years experience in security systems installation

Proficient with Hikvision, Honeywell, and Ajax systems

Experience in CCTV, access control, and fire alarm installation and maintenance

Strong problem-solving skills, attention to detail, and customer-focused approach

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

Air Conditioning Engineer - Glasgow/Edinburgh - Up to £45,000 + 36 Hour Week

Tired of long hours, constant call-outs and burnout?

This is a role built around engineers, not squeezing every hour out of them.

CBW are recruiting an Air Conditioning Engineer for a forward-thinking, specialist contractor working directly with end-user clients across Scotlands Central Belt. Youll be supported by a strong back office, sensible workloads, and systems designed to let you do your job properly.

Salary & Benefits That Actually Matter:

• Salary up to £45,000 DOE
• Guaranteed extra earnings approx. £600/year from call-out
• 36-hour working week (not 40+)
• On-call only every 6 weeks (often less)
• Call-out pay: £100 weekend allowance + minimum 4 hours paid
• Overtime:
  Saturday Time & a half
  Sunday Double time
• Paid travel time after 20 miles from office
• Company van (fully equipped)
• Laptop + phone / mobile allowance
• 29 days annual leave + 8 bank holidays
• Hospital Saturday Fund Scheme 1 fully paid
• Regular performance reviews & development support
• Company pension scheme
• A Company That Genuinely Looks After Its Engineers
• £1,000 bonus paid to all staff this year
• 3 extra days holiday awarded
• 3 fully funded team away days
• Fully funded Christmas night out
• Direct client relationships no toxic contracts
• Engineers have a real voice in the business
• No burnout culture 50-hour weeks actively avoided

This is a supportive, honest, and collaborative team where engineers are trusted and valued.

Youll work directly with end-user clients across:

Hospitality
Retail
Pharmaceutical
Commercial & specialist facilities

Predominantly Central Belt of Scotland, with occasional travel further North

Key Duties:

• Planned Preventative Maintenance (PPM)
• Reactive maintenance & breakdowns
• Fault finding, diagnostics & repairs
• First-time fixes wherever possible
• Safe, high-quality work standards
• Clear communication with clients & support teams

What Youll Need:

• F-Gas Category 1
• NVQ Level 2 or 3 in Air Conditioning & Refrigeration (or equivalent)
• Proven experience as a mobile Air Conditioning Engineer
• Strong commercial PPM & fault-finding experience
• Full UK driving licence

Why This Role Stands Out:

• Shorter working week
• Real work-life balance
• Engineers respected, not rushed
• Excellent pay without burnout

?? Apply now or contact CBW for a confidential discussion.

Role: Customer Support Engineer - GridOS (Kubernetes + Kafka)
Experience with GridOS or other grid data management platforms.
Knowledge of utility operations, grid modeling, and distributed energy resource management.
Familiarity with real-time data streaming and IoT integration.
Key Responsibilities:

• Design and implement GridOS Data Fabric solutions to streamline data access and management for utilities.
• Develop data integration pipelines that unify operational (OT), informational (IT), and external data sources (e.g., weather, traffic).
• Configure and manage metadata catalogs to ensure effective data governance, security, and compliance.
• Collaborate with business and IT teams to enhance data discovery, quality, and utilization across the enterprise.
• Support real-time and batch data processing using big data technologies and cloud platforms.
• Optimize data workflows to enable AI, machine learning, and advanced analytics applications.
• Provide technical support and troubleshooting for GridOS Data Fabric deployments.
• Stay up to date with advancements in grid modernization, data management, and energy analytics.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.
• 3+ years of experience in data management, integration, or analytics for utilities or energy sectors.
• Strong knowledge of data fabric architectures, metadata management, and data governance principles.
• Experience with SQL, ETL tools, and big data technologies (e.g., Hadoop, Spark, Kafka).
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and data integration frameworks.
• Strong problem-solving skills and ability to work in a cross-functional environment.

Title: Applications Systems Engineer (Level 3)

Hours: 37.5 per week

Location: Site based 5 days per week at our Grangemouth HQ

Salary: Dependent on skills, qualifications and experience

Contract type: PAYE Agency (6-month initial contract)

ABOUT US

A truly global company, INEOS comprises of numerous businesses with sites in countries throughout the world. We also encompass a wide range of consumer brands and sports interests.

Grangemouth remains one of INEOS key sites in the UK and is home to world scale manufacturing plants offering a unique environment in which to grow your skills, knowledge and competencies within the petrochemical sector.

We are engineering a strong future for our site, based on a highly skilled, experienced workforce and a portfolio of essential products that underpin a sustainable, low carbon future for all. We are entrepreneurial. We love to find new ways of doing things. Whether thats through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises. And were proud to be doing this in Scotland.

We believe in offering our employees true autonomy and empowerment with a working environment that creates the opportunities for all of us to achieve our potential and to have a fulfilling professional career.

ABOUT OUR OPPORTUNITY

A highly skilled and experienced IT professional is required to join our team to provide technical expertise in supporting and maintaining business-critical applications across multiple INEOS businesses. The successful candidate will ensure application stability, security, and performance while driving continuous improvement to meet agreed Service Level Agreements and business objectives.

This role involves delivering end-to-end application lifecycle services, including design, implementation, maintenance, upgrades, and modifications, while safeguarding systems against cyber threats and ensuring compliance with digital security and legislative requirements.

As a senior member of the team, you will also play a key role in mentoring colleagues, managing incidents, and contributing to projects that enhance application reliability and business continuity.

Key accountabilities:

Implement and sustain IT applications systems and services to achieve business goals for availability, reliability, security, functionality and cost while meeting the growing needs for digital security and legislative compliance to meet Service Level Agreements (SLA).

Define / develop, test & implement both in-house developed & third-party applications to meet business defined requirements and ensuring they comply with best practice and group Cyber Security standards.

Regular review and prioritisation of incoming support issues to ensure resolution within a timely manner.

Actively assist in the management and resolution of any unplanned application outages.

To create & maintain IT Applications Team support documentation & technical standards procedures to ensure continuity of IT services.

To implement continuous service improvement initiatives as directed by IT Applications Team Lead.

To mentor and coach other members of the IT Applications Team promoting best practices and excellent customer service.

To participate in IT Applications Team projects ensuring that they are delivered on time, on budget and meet the stated business requirements.

Special features

Role involves participation in the IT Incident Management and Application Team out of hours on call rota.

ABOUT YOU
Required:

Bachelor or Master in a technical, business or IT discipline or equivalent experience

Extensive technical experience in an IT environment

A number of years experience working in a senior application support and maintenance role

Expertise in developing SharePoint solutions using the SharePoint Framework, with experience in Power Automate workflows, Azure Functions, and secure authentication via Azure AD. Skilled in supporting pipelines with Azure DevOps.

Self-starter, with strong team-working, influencing, communication and other interpersonal skills

A proactive mindset with a focus on service and customer impact

Performs consistently in time-sensitive and complex scenarios

Deep understanding of application system architecture, design, life cycle and deployment

Proven track record in creating, implementing & reviewing technical solutions for IT Applications and IT business systems

Proven experience with solving problems on a wide range of system issues

Desired:

Experience in the Oil and Gas sector

Coding skills using languages such as VBScript, VBA, JavaScript, PowerShell and MS-DOS

Working knowledge of one or more of ASP, .NET, Apex and MS Access

Working knowledge of web and application servers including Microsoft IIS, Oracle WebLogic, IBM WebSphere, Apache Tomcat, and JBoss

Experience with Snowflake and Azure cloud computing platform

Experience working with SQL for data querying, processing and performance tuning.

An understanding of networking to troubleshoot connectivity issues affecting application performance (DNS, proxy, SSL)

HOW TO APPLY

Application Process

Interested candidates should submit their CV via our website.

Pre-screen (If applicable)

Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.

Formal Interview

Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles the recruitment process may also include technical testing, behaviour questionnaires and/ or a delivering a presentation.

Provisional Offer

If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks.Some roles may also require a criminality check.

If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact us directly.

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on-boarding stages.

Role: Customer Support Engineer - DERMS Key Skills: Prior experience supporting DERMS or other OT/IT grid management platforms.
Knowledge of GridOS ecosystem and integration with DERMS.
Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
Cloud/hybrid deployment experience (Azure, AWS).
Certifications such as ITIL, Security+, or utility-specific systems training.
Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities:
Deliver L2/L3 support for DERMS applications, integrations, and services.
Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
Support patching, upgrades, deployments, and system configuration changes.
Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
Ensure adherence to ITIL processes for incident, problem, and change management
Required Qualifications:
Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
3+ years of experience in application support, energy management systems, or grid operations platforms.
Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
Solid troubleshooting skills across application, middleware, and network layers.
Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams
Preferred Skills:
Prior experience supporting DERMS or other OT/IT grid management platforms.
Knowledge of GridOS ecosystem and integration with DERMS.
Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
Cloud/hybrid deployment experience (Azure, AWS).
Certifications such as ITIL, Security+, or utility-specific systems training.
Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency

JOB TITLE: IT Support Team Leader

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION: Livingston - Hybrid

JOB SPECIFICATION:

• You ll be responsible for a team of 10-12 colleagues within a busy helpdesk
• Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
• 1-2-1s and coaching plans within your team, plus the delivery of performance reviews
• Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:

• Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
• Confident delivering customer service and dealing with clients both by phone or email
• A keen interest in IT or experience managing a helpdesk team

We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI

About the Company

Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.

The Role

The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.

Key Responsibilities

Software Deployment & Configuration

• Lead complex platform and third-party application deployments from initiation through post-implementation review
• Configure and optimise deployments to meet performance, security, and customer-specific requirements
• Champion deployment best practices aligned with regulatory, quality, and compliance standards

Architecture & Technical Leadership

• Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services
• Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards
• Share deployment learnings with Solution Architects to continuously improve delivery standards

Technical Stakeholder Engagement

• Work closely with customers and partners to gather technical and integration requirements
• Act as a trusted subject matter expert, building confidence through clear technical guidance

Platform Management

• Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security

Healthcare Data Standards & Integration

• Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2

Interoperability & Web Services

• Implement APIs and web services to support interoperability across healthcare systems

Tooling & Scripting

• Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration
• Create and improve internal tooling to enhance deployment consistency, efficiency, and security

Troubleshooting

• Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions

Collaboration & Mentorship

• Partner with Product, Engineering, and Customer Success teams to influence deployment readiness
• Mentor junior team members and promote a culture of continuous improvement

Documentation & Compliance

• Maintain detailed technical and deployment documentation
• Adhere to all information security and acceptable use policies

Essential Experience & Qualifications

• Significant experience in Healthcare IT, including enterprise software implementation
• Degree in Computer Science, Software Engineering, or equivalent industry experience
• Proven leadership delivering large-scale, complex deployments
• Strong understanding of clinical workflows and system integration
• Experience deploying software in virtualised environments (VMware, Hyper-V)

Technical Expertise

Microsoft Technologies

• Expert-level Windows Server (2016+), Active Directory, scripting, and security

Linux Technologies

• Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security
• Strong experience configuring GPU resources in virtualised environments

Containers

• Deep experience deploying Dockerised applications using Docker and Docker Compose

Healthcare Standards

• Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems

Web Services & APIs

• RESTful services, XML, JSON

Cloud Infrastructure

• Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)

Networking & Security

• Solid understanding of networking, firewalls, VPNs, and healthcare data security
• Experience working in regulated industries

Desirable

• Cloud certifications (AWS, Azure, or GCP)
• Kubernetes deployment and operations experience
• Integration engines (e.g. Mirth, Rhapsody)
• Infrastructure as Code (Terraform, ARM, Bicep)
• Configuration management and monitoring tools

Personal Attributes

• Strong ownership mindset with the ability to drive delivery independently
• Excellent communication and stakeholder management skills
• Structured, analytical, and detail-oriented approach
• Collaborative, curious, and committed to continuous learning
• Comfortable managing multiple projects and priorities

Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).

Commercial Support Officer - Edinburgh - Contract - £competitive

Synergize Consulting are now hiring for a Commercial Support Officer to work at a leading defence client, on a contract basis.

The successful candidate will support the commercial function of a large portfolio team, assisting with all commercial, contracts and bid functions, to ensure the smooth running of the team’s existing and future business.

Responsibilities include:

• Work with, and support, the Contracts Manager to develop and maintain strong customer relationships, whilst building a visible commercial presence on site.

• Support the preparation and submission of bids, ensuring proposals are aligned with customer requirements

• Represent the commercial function in stakeholder meetings, and deputise for the Contracts Manager onsite when necessary.

• Manage day-to-day contract administration, including the processing of proposals, B2B transactions, and managing credit and debit notes.

• R eview PO’s and related invoices, and raise sales orders with new and existing customers.

Experience required:

• A strong background in administration and business support that includes areas of commercial and contracts management.

• Excellent eye for detail, and the ability to cultivate strong relationships with technical teams, stakeholders and clients.

• Experience in raising PO’s and sales orders, as well as invoices and quotes, would be highly desirable

• Previous usage of SAP, and proficiency in using SAP business modules

• Previous experience in the defence or engineering sectors is not essential, but would be an advantage

• Knowledge of import/export processes and related administration

• Excellent communication skills, both written and verbal

• Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).

If you are looking to take the next exciting step in your career, please send in your CV for immediate consideration.

Role Purpose:

We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we’d love to hear from you.

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
• Complete customer rebuilds and configuration to desk
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details Real Time and gain full understanding of the customer’s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in Real Time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Will be able to carry out IMAC projects with little supervision and lead as and when required.
• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system.
• Work a certain amount of overtime when required to do so.
• Practice ‘Quick Win’ processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and experience:

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills, and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge/experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.
• Must have a high standard of communication and inter-personal skills to support colleagues and team members.

Why Join Us?

• Work with a supportive and skilled team across diverse client environments.
• Gain exposure to a wide range of technologies and industries.
• Opportunities for professional development and certification.
• Be part of a company that values innovation, reliability, and customer satisfaction.

Covering Edinburgh and the Surrounding Areas

£33,000-£38,000 basic salary dependant on experience

Company van, overtime, holidays

To apply for this opportunity you must have or hold the following:

•Fire alarm service experience

• Intruder Service experience

• CCTV experience

•Organisational Skills

•Fault Finding experience

•Installation experience

•Ability to work by yourself and within a team

•Full UK Driving license

This company is a well-established organisation in the Fire and Security industry. They offer a wide range of services including design, maintenance and installation of fire, intruder systems, CCTV, and access control.

Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Engineer covering Edinburgh and the surrounding areas.

Benefit Include:

•Company Vehicle

•Mobile Phone

•Stand by Allowances

•Call out Allowances

•Generous Annual Leave

If you are looking for a new challenge and want to work for a forward thinking leading company Who will continue to expand and develop. Please contact George on the listed number or ideally e-mail with a copy of your current CV.

Ready to launch your career in Cyber Security?

The UK is facing a critical shortage of skilled cyber professionals, creating outstanding opportunities for people who want a secure, high-growth career. Whether you’re completely new to tech or looking to switch careers, our Cyber Security Career Programme is built to get you job-ready - with a guaranteed role on completion.

Why choose this programme?

We don’t just teach theory. We train you through real-world scenarios, globally recognised certifications, and guided mentorship so you gain the confidence and credibility our end employers are actively searching for.

What’s included:

• 100+ hours of live, instructor-led online training
• 4 industry-recognised certifications
  • Microsoft Azure Fundamentals
  • CompTIA Security+
  • CompTIA CySA+
  • Forescout FSCA (exam resit included)
• Hands-on project work that mirrors real business challenges
• Job guarantee we connect you directly with our partner employers to secure your first role in I.T.

Your investment:

• Course cost: £2,795
• Payment plan: £232.91 per month (interest-free)
• 100% refund if you’re not offered a job after completing the programme

No experience? No problem.

You don’t need a technical background. If you have determination, good communication skills and a passion for a stable, future-proof career, we’ll help you get there step by step.

Take control of your future.

Click ‘Apply Now’ and start your journey into a career that offers progression, purpose and long-term security.

Job Title: Software Trainer - (Legal Technology)

Location: Edinburgh

Salary: Up to 35,000 per year - depending on experience

Job Type: Permanent, Full Time. Hybrid working model with UK travel.

About us:

At LawWare, we’re passionate about helping law firms work smarter. Our highly recommended practice management software empowers legal professionals across the UK to manage their cases, clients, and compliance with confidence. We’re a collaborative, forward-thinking team that values innovation, service excellence, and continuous learning and we’re growing!

About the role:

We’re looking for a confident and engaging Software Trainer to join our Client Success team. In this role, you’ll train and support law firms in getting the most from the LawWare platform, helping them use technology to improve efficiency, compliance, and client service. You’ll deliver hands-on software training both in person and remotely, create high-quality learning materials, and play a key role in ensuring our clients get lasting value from their investment in LawWare. This is an exciting opportunity for someone who loves working with people and technology, and who takes pride in making complex systems simple, practical, and rewarding to use.

The LawWare Software Trainer is responsible for delivering high-quality training and support to Clients, helping them unlock the full potential of the LawWare platform. This role focuses on empowering legal professionals to use LawWare effectively, improving their operational efficiency, compliance, and client service. You will design and deliver engaging in-person and virtual training sessions, provide tailored onboarding support for new Clients, and contribute to the continuous development of LawWare’s online training resources. Working closely with the Client Success, Development, and Support teams, you’ll ensure every Client receives a first-class learning experience.

Key Responsibilities:

• Deliver comprehensive training to new and existing Clients, remotely and on-site.
• Tailor training programmes for different firm sizes, structures, and user roles.
• Guide Clients through system setup, user access, permissions, and key workflows.
• Support data migration by validating data integrity and assisting with readiness checks.
• Provide clear demonstrations of LawWare features, integrations, and best practices.
• Conduct follow-up sessions to assess adoption and address learning needs.
• Maintain excellent Client relationships and respond promptly to queries.
• Collaborate with Helpdesk to improve Client support and self-service tools.
• Ensure training aligns with LawWare service standards, SLAs, and brand values.
• Create, update, and maintain training materials including guides, videos, and e-learning.
• Contribute to the LawWare Training Platform and ensure content reflects current software and Law Society requirements.
• Assist with testing new features and preparing materials ahead of release.
• Stay informed on legal technology trends and suggest improvements to training delivery.
• Work collaboratively across teams and represent LawWare as a trusted advisor.

About You:

You enjoy helping others succeed and can simplify technology for diverse audiences. You bring:

• Experience delivering software or systems training, ideally in legal or professional services.
• Cash Accounting experience within the legal industry.
• Strong understanding of software systems and practice management solutions.
• Excellent communication, presentation, and facilitation skills.
• Experience developing training or online learning content.
• A proactive, client-focused approach with high attention to detail.
• Strong communication, planning, teamwork, adaptability, and initiative.

What we offer:

• Travel expenses.
• Car allowance.
• Pension scheme.
• Standard holiday entitlement.
• Be part of a friendly, supportive, and innovative team.
• Help shape how law firms use technology to transform their operations.
• Work with flexibility and autonomy in a growing business.

Please click APPLY to send your CV and Cover Letter for this role.

Candidates with experience of; Software Training, Legal Technology, Systems Onboarding, Practice Management Software, E-learning Development, Legal Cashiering, Legal Accounts, or Professional Services Training also be considered for this role.

Role: Fire Systems Engineer

Salary Package £38,000

Location: Derbyshire

We re hiring a Fire Systems Engineer to cover the Nottinghamshire / Leicestershire areas for a leading fire protection specialist. This is a brilliant opportunity for a Fire Systems Engineer with strong technical skills and a customer-first mindset to work across high-end commercial and industrial sites. Whether you’re an experienced Fire Systems Engineer seeking a fresh challenge or ready to step into a more autonomous role, this position offers long-term career growth and excellent support.

Pay & Perks as a Fire System Engineer:

• Salary package of up to £38,000 (DOE)

• Travel time paid at time and a half

• Saturday & Sunday paid at double time

• 1 in 5 On-call Rota Allowance of £210 pw

• Company van or car (spouse usage permitted)

• Full kit: PPE, mobile, laptop, test equipment, power tools

• 33 days paid annual leave

• Sick Pay, Pension, and Death-in-Service Cover

• GP app and Employee Assistance Program

• Comprehensive training and product-specific education

• Career development in a growing, forward-thinking company

Fire Systems Engineer Role Overview:

• Service, maintain, and commission fire alarm and gas suppression systems

• Work with GENT, Siemens, Morley, Kentec, and Notifier equipment

• Integrate new devices into existing setups with full compliance

• Respond to scheduled and reactive maintenance calls

• Ensure adherence to British Standards and BAFE regulations

• Deliver excellent customer service across commercial and industrial sites

• Participate in on-call rota (£210 allowance)

• Support wider operations, including project delivery and sales

What You ll Bring as a Fire System Engineer:

• Proven experience with systems such as GENT, Siemens, Morley, Kentec, Notifier, Ziton, Eaton

• Familiarity with ATEX, VESDA, and graphical interfaces

• Electrical background preferred; FIA Units 1, 4 & 5 desirable

• Strong fault-finding and diagnostic skills

• Confident communicator with solid IT proficiency

Take your career to the next level with a role that keeps communities safe and businesses secure. Apply today and make a difference!

IT Support Analyst – Edinburgh (MSP Environment)

Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers.

About the Role
This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You’ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do.

Who We’re Looking For
We’re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you’ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don’t need to know everything—we value curiosity, initiative, and a willingness to learn above all else.

What You’ll Bring

A customer-first mindset and a drive to go the extra mile
A collaborative spirit and eagerness to support both clients and colleagues
A hunger to learn and solve problems independently
You will also need to have a full Driving License for this role! Tech You’ll Work With

Experience with the following technologies is a plus (but not essential):

Microsoft 365 (Office apps, Teams, SharePoint, OneDrive)
Entra ID (formerly Azure AD)
Windows OS & Mac OS
Basic networking principles
If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed)