Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The role

The firm is looking to recruit an SSC Associate who will join the ATEQA Team (After The Event Quality Assurance) within BDO’s Shared Service Centre (SSC) Internal Compliance Area, based in Liverpool City Centre. This will be a challenging and rewarding role where you will be involved in the administration and assurance of the firm’s Conflicts of Interest (COI), Know Your Customer (KYC) & Anti-Money Laundering (AML) requirements, and on-line management systems (Including CMS & CTO2). Successful applicants will be required to engage with Partners and senior stakeholders to discuss the 7 key risk areas identified by BDO (AML, Ethics & Independence, Conflicts, Reputational, Execution, Commercial, Network), and any mitigations provided for these risks.

You’ll be someone with:

• Knowledge and experience of the Anti-Money Laundering Regulations, and the implementation/application of these regulations in real world scenarios.
• IT skills - strong working knowledge of MS Office including Access, Outlook, PowerPoint, Internet research.
• Well presented with a professional level of communication.
• Strong verbal communication, and experience dealing with difficult conversations and;
• Strong written communication with experience collating information into navigable and clear reports, with a high-level summary of key points.
• Experience with time management and meeting deadlines.
• Ability to prioritise and support an organised workload.

You’ll preferably have:

• Experience and knowledge of heightening risk factors within AML/KYC, and appropriate mitigating points.
• Knowledge of business/key terms within the Accounting/Audit/Professional Services industry, and the application of AML principles in these areas.
• Detailed understanding of typical corporate structures, ultimate beneficial ownership of organisations/entities and appreciation of influence and control over bodies corporate.
• Ability to use own initiative and take a risk based approach.
• Good telephone manner.

We’ll value you

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

#LI-RZ1

#TJ-RZ1

Test and Commissioning Engineer

• Annual Salary: £45,000 - £65,000 plus up to 10% monthly bonus
• Location: St. Helens with travel
• Job Type: Full-time

Join a leader in electrical engineering and renewable energy systems, as a Test and Commissioning Engineer. This role is crucial for building and developing an in-house testing department, ensuring the highest quality in our wide range of products, from bespoke digital substation solutions to repeat DNO protection schemes.

Day-to-day of the role:

• Complete in-house testing as scheduled.
• Develop in-house testing standards, procedures, and documentation.
• Produce and deliver in-house training material related to the testing of HV switchgear and protection and control schemes.
• Provide on-the-job training and guidance to junior engineers and trainees.
• Offer support to other departments such as engineering, production, and service by providing technical expertise in commissioning P&C schemes.
• Lead and organise customer acceptance tests in conjunction with the project’s lead engineer.
• Ensure rigorous testing of high-quality products.
• Collaborate with the engineering department to develop project-specific requirements and test schedules.
• Work with key customers and DNO frameworks to meet all testing requirements.
• Check test documentation and give final approval of quality documentation before issuing to the customer.

Required Skills & Qualifications:

• Background in electrical switchgear (essential).
• Experience in the operation, maintenance, and fault finding of 33KV MV Switchgear (essential).
• Understanding and interpretation of protection and control schematics for HV equipment (essential).
• Demonstrable experience in commissioning HV switchgear, protection, and control schemes (essential).
• Knowledge of modern standards such as IEC 61850 and up-to-date technical knowledge in centralized protection and control (essential).
• 10+ years of experience in the electrical industry, ideally focusing on commissioning of HV Switchgear, Protection, and Control Schemes (desirable).
• Formal engineering qualification BEng within electrical engineering discipline. NVQ level 3 or above considered depending on experience.
• Excellent verbal and written communication skills.
• Ability to work effectively independently and as part of a team.
• Proactive decision-making skills.
• Results-oriented with the ability to work at pace and meet deadlines under pressure.
• Proficient IT skills, including familiarity with Microsoft suite programs.
• Management experience with skills in leading and building a team.
• Knowledge of industry best practices with the ability to develop processes and procedures for correct and safe testing.

Benefits:

• Early finishes on Fridays.
• Opportunities for professional development and training.
• Supportive and collaborative work environment.
• 24 days holiday plus 8 UK bank holidays.
• Employee Assistance Programme.
• Wellbeing Committee.
• Free parking.
• Pension Scheme (6% employer contribution).
• Bereavement Leave.
• Enhanced paternity/maternity pay.

To apply for this Test and Commissioning Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Mortgage Underwriter required by high street mortgage lender to provide an efficient and professional manual mortgage underwriting service to their clients customers and intermediaries through compliant regulated meetings.

This role offers the opportunity for hybrid working only 1-2 days/month required in office in a really welcoming and positive working environment and offers a competitive salary and package for the right skills and experience.

Excellent package includes:

• £ Competitive Salary depending on experience
• Hybrid Working - mainly remote with 1-2 occasional days per month required in office
• 35 Hour Week
• Private Healthcare
• Generous pension
• Free Onsite Parking
• 25 days holidays (rising with service) + 8 bank holidays plus other benefits.

Mortgage Underwriter Key skills and experience:-

• CeMap qualified or industry equivalent.
• 5 GCSE at Grade C or above including Maths and English or equivalent.
• Excellent communication skills both written and verbal.
• Experience of Microsoft packages including word & excel.
• Ability to independently manage multiple tasks
• Strong attention to detail

Mortgage Underwriter Responsibilities:

• Process mortgage Decision in Principle (DIP) requests from intermediaries within SLA.
• Process mortgage applications on the software system and complete all procedural administrative documentation efficiently liaising with the customer during the application process.
• Maintain accurate records and notes throughout all stages of the mortgage application.
• To approve mortgage applications (direct and introduced) within specified limits in accordance with Lending Policy.

This is an excellent opportunity to join a professional working environment with exciting career development opportunities. The role is offered as a permanent role and will provide the incumbent the chance to develop their skills and experience. In return you will enjoy an attractive salary, a hybrid working environment and a range of benefits including a 35-hour week, healthcare, pension, and free onsite parking.

Our client welcomes applications from a diverse background and encourages equality and inclusion in their workforce. Forward your CV to Elaine Hallworth and we will be back in touch to discuss the role and client further.

We’re looking for an experienced Senior Customer Service Advisor to join our RMG Customer Service team in Northwich. This is a key progression role for someone with strong customer service experience who enjoys supporting others, leading by example, and handling more complex customer queries.

You’ll act as the first point of escalation for Customer Service Advisors, providing expert guidance, coaching, and quality oversight while also managing complex or sensitive customer cases. You’ll play an important part in driving service improvements and supporting the team to consistently achieve performance and customer experience standards.

This role requires early autonomy and confidence, acting as a role model for behaviours, service quality, and decision‑making.

What hours will I be working?

Office based at our Northwich offices - Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. The shift pattern is on a 4-week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.

What you’ll be doing

• Acting as the first escalation point for Customer Service Advisors, offering guidance and decision‑making support
• Managing complex, sensitive or high‑risk customer cases, acting as the decision‑maker where required
• Supporting and coaching new and existing Advisors through side‑by‑side support and sharing best practice
• Leading on quality monitoring, identifying performance gaps early and supporting continuous improvement
• Deputising for the Customer Service Team Leader when needed to ensure continuity of service
• Supporting process and system improvements by sharing insights from customer and Advisor feedback
• Ensuring high standards of data accuracy, customer records and CRM updates
• Issuing and managing bulk customer communications, including letters and portal announcements
• Encouraging customer feedback through surveys and reviews to help shape service improvements

What we’re looking for

• Significant experience working as a Customer Service Advisor, with a strong understanding of policies, systems and customer expectations
• Confidence handling complex or sensitive customer situations and making sound decisions quickly
• Experience supporting colleagues, mentoring new starters or acting as a go‑to for queries
• Excellent written and verbal communication skills, with a strong customer‑focused approach
• Strong attention to detail, organisation and time management skills
• Ability to manage competing priorities and support others to do the same
• Confidence analysing data and insights to identify issues and recommend improvements
• Comfortable using Microsoft Word, Outlook and Excel (basic level)

What does RMG have to offer you?

• A 37.5 hour working week and a competitive salary
• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on .

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
• Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
• Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
• Be point of escalation for all escalated complaints
• Communicate accurately and professionally with the ability to make informed decisions
• Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
• Identify root cause and have the ability to report and recommend any actions for continuous improvement
• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

• Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
• Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
• Is able to demonstrate experience in complex, regulated customer service environment
• Can confidently manage assigned workloads at a team level
• Able to prioritise workloads to meet targets and timelines

Required Skills

• Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
• Passionate about people engagement and delivering excellent customer service
• Attention to detail
• Is able to demonstrate excellent communication skills both verbally and in writing
• Comprehensive technical/computer skills
• Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

• People focused
• Is charismatic and engaging
• Excellent communication and influencing skills
• Advanced relationship building and stakeholder management skills
• Advanced levels of resilience and focus
• Self-motivated and can motivate others, with can-do attitude

Complaints Customer Service Supervisor (Team Leader) – BFSI

Location: Birmingham, Belfast, Newtownards or WAHA

Hours:    40 hours per week – Fully Flex

Salary: 30K Per Year

Number of positions  – 2

Job Summary / Overview

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.

You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders.

As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction.

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers

To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
• Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
• Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team
• Be point of escalation for all escalated complaints
• Communicate accurately and professionally with the ability to make informed decisions
• Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
• Identify root cause and have the ability to report and recommend any actions for continuous improvement
• Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

• Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
• Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints
• Is able to demonstrate experience in complex, regulated customer service environment
• Can confidently manage assigned workloads at a team level
• Able to prioritise workloads to meet targets and timelines

Required Skills

• Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
• Passionate about people engagement and delivering excellent customer service
• Attention to detail
• Is able to demonstrate excellent communication skills both verbally and in writing
• Comprehensive technical/computer skills
• Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

• People focused
• Is charismatic and engaging
• Excellent communication and influencing skills
• Advanced relationship building and stakeholder management skills
• Advanced levels of resilience and focus
• Self-motivated and can motivate others, with can-do attitude

Test and Commissioning Engineer

• Annual Salary: 45,000 - 65,000 plus up to 10% monthly bonus
• Location: St. Helens with travel
• Job Type: Full-time

Join a leader in electrical engineering and renewable energy systems, as a Test and Commissioning Engineer. This role is crucial for building and developing an in-house testing department, ensuring the highest quality in our wide range of products, from bespoke digital substation solutions to repeat DNO protection schemes.

Day-to-day of the role:

• Complete in-house testing as scheduled.
• Develop in-house testing standards, procedures, and documentation.
• Produce and deliver in-house training material related to the testing of HV switchgear and protection and control schemes.
• Provide on-the-job training and guidance to junior engineers and trainees.
• Offer support to other departments such as engineering, production, and service by providing technical expertise in commissioning P&C schemes.
• Lead and organise customer acceptance tests in conjunction with the project’s lead engineer.
• Ensure rigorous testing of high-quality products.
• Collaborate with the engineering department to develop project-specific requirements and test schedules.
• Work with key customers and DNO frameworks to meet all testing requirements.
• Check test documentation and give final approval of quality documentation before issuing to the customer.

Required Skills & Qualifications:

• Background in electrical switchgear (essential).
• Experience in the operation, maintenance, and fault finding of 33KV MV Switchgear (essential).
• Understanding and interpretation of protection and control schematics for HV equipment (essential).
• Demonstrable experience in commissioning HV switchgear, protection, and control schemes (essential).
• Knowledge of modern standards such as IEC 61850 and up-to-date technical knowledge in centralized protection and control (essential).
• 10+ years of experience in the electrical industry, ideally focusing on commissioning of HV Switchgear, Protection, and Control Schemes (desirable).
• Formal engineering qualification BEng within electrical engineering discipline. NVQ level 3 or above considered depending on experience.
• Excellent verbal and written communication skills.
• Ability to work effectively independently and as part of a team.
• Proactive decision-making skills.
• Results-oriented with the ability to work at pace and meet deadlines under pressure.
• Proficient IT skills, including familiarity with Microsoft suite programs.
• Management experience with skills in leading and building a team.
• Knowledge of industry best practices with the ability to develop processes and procedures for correct and safe testing.

Benefits:

• Early finishes on Fridays.
• Opportunities for professional development and training.
• Supportive and collaborative work environment.
• 24 days holiday plus 8 UK bank holidays.
• Employee Assistance Programme.
• Wellbeing Committee.
• Free parking.
• Pension Scheme (6% employer contribution).
• Bereavement Leave.
• Enhanced paternity/maternity pay.

To apply for this Test and Commissioning Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Lead IT Engineer - 38,000/ 40,000 per annum - Birkenhead

Principal IT are working with an industry leading aerosol manufacturer that are looking for a lead IT engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team.

About the Role

A great opportunity for someone to join a successful and ever-growing company. They are a forward-thinking company that continually invests in there staff allowing employees to grow and develop both personally and professionally.

You’ll be the primary point of contact, supporting employees across both the factory floor and office environment to resolve issues quickly, support users, and continuously improve IT capability across the site.

Key Responsibilities

• Manage all day-to-day IT activities across the factory and office site
• Act as first-line and escalation support for IT issues, troubleshooting and resolving problems efficiently
• Lead and manage technical IT escalations, liaising with external providers where required
• Provide hands-on support including PC builds, resets, maintenance, and hardware troubleshooting
• Support new starters with IT onboarding, including equipment setup, system access, and user training
• Upskill the workforce on the effective use of IT systems and software, including SharePoint
• Ensure appropriate cyber security software is installed, maintained, and monitored
• Train users on cyber security awareness and best practices
• Work closely with personnel across both factory and office environments, providing practical and accessible IT support
• Maintain IT documentation, procedures, and asset records

About You

• Proven experience in a hands-on IT support or IT lead role
• Strong troubleshooting skills with the ability to resolve issues quickly and calmly
• Comfortable working in a mixed factory and office environment
• Good working knowledge of Microsoft systems, hardware, and collaboration tools such as SharePoint
• Strong understanding of cyber security fundamentals and user awareness
• Confident communicator, able to support users with varying levels of IT knowledge
• Organised, reliable, and able to manage multiple priorities independently

What On Offer

• Working hours Monday - Thursday 8am to 5pm, Friday 8am to 12.30pm
• 25 days annual leave + bank holidays + ability to purchase 3 days additional leave
• Contributory pension plan
• Simply health cash plan
• Company annual event
• Bonus scheme

How to Apply:

If you are interested in hearing more about this lead IT engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH

Join a leading UK telecoms and technology services provider as a Technician 1 - Desktop Installation Technician!

Job Overview:We are seeking Technician 1 resources to provide desktop hardware installation services. This role involves basic technical tasks to support service delivery, including unboxing and installing equipment, connecting peripherals, and performing initial power-on tests.

Location: Liverpool L3 9QJ

Contract Length: 20 April 2026 - 31st Mar 2026
Rate: In Scope of IR 35, £17.72/hour via Umbrella or £13.66/hour via PAYE
Shift Pattern: Monday to Thursday (09:00 - 17:30) 4 day per week role

Key Responsibilities:

• Provide desktop hardware installation services requiring basic technical skills
• Unbox and install equipment at the desk
• Connect peripherals, including monitor, keyboard, mouse, etc.
• Connect all required cables, such as power and network cables
• Perform power-on self-tests (POST) to ensure equipment is functioning correctly
• Carry out basic steps to initiate automated builds
• Execute simple scripted post-login configurations when required
• Work variable shift patterns based on business requirements
• Maintain and update system records, primarily using ServiceNow
• Ensure strict adherence to procedures, scripts, and policies
• Demonstrate flexibility in working days, with minimal changes and prior notice

Key Requirements:

• UK Full manual driving licence.
• Strict adherence to all procedures, scripts, and policies is essential.
• Flexibility with working days may be required

Additional Information:

Interview Process: In Person/Teams/Telephonic

How to Apply:
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Job Title: Office Support Assistant / Office & Recruitment Support(Flexible Working Options Available)Salary: Up to £28,000 per annum (pro-rata) Location: Birchwood, Warrington Contract: Permanent Part-time / flexible hours availableThe RoleWe're looking for a hands-on, practical Office Support Assistant to keep our office running smoothly day-to-day.This role suits someone who gets stuck in, notices what needs doing, and takes pride in keeping things organised, tidy, and running without fuss. It's less about formal administration and more about being the person who quietly keeps everything moving.There's also room to progress for someone who wants to learn more over time - particularly around supporting recruitment activity such as advertising roles and helping get jobs live online.What You'll Be DoingThis is a practical, varied role, with a strong focus on everyday support.Day-to-Day Office Jobs Tidying shared spaces, meeting rooms, and kitchen areas Emptying bins, hoovering, and wiping down surfaces when needed Loading and unloading the dishwasher Keeping tea, coffee, milk and snacks topped up Making sure the office looks presentable throughout the dayOffice Support & Errands Collecting and sorting incoming post Preparing and sending outgoing letters and parcels Taking items to the post office or courier drop-off Running small errands to support the team Picking up lunches for meetings when requiredBasic Admin & Practical Support Printing, scanning and photocopying Filing paperwork and keeping digital folders tidy Inputting basic data Helping prepare meeting packs or documents Setting up desks for new starters (chairs, screens, refreshments)Recruitment & Advertising Support (Training Provided) Helping post job adverts online Making small updates to job adverts when required Supporting consultants with advert administration Learning how roles are advertised and managed behind the scenesProgression & DevelopmentWhile this is a hands-on support role, we're open to someone who wants to grow over time.As you settle in, there may be opportunities to: Take on more responsibility Get involved further in recruitment support Develop new skills around job advertising and office coordinationWe'll support the right person to progress at a pace that suits them.What We're Looking ForWe're not looking for a traditional "career administrator".We're looking for someone who is: Practical, reliable and proactive Happy to roll their sleeves up and get things done Comfortable with hands-on tasks and light cleaning duties Organised enough to handle small admin jobs Positive, helpful, and low-egoOffice experience is helpful, but attitude matters more than experience.Hours & FlexibilityWe're very open to flexible working, including: School-hours roles Shorter days (e.g. 9:30am-2:30pm) Part-time hours 4-day weeks Flexible start and finish timesAs long as the office runs smoothly, we're happy to shape the role around the right person.About UsThis role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy operating nationwide. We pride ourselves on being professional, friendly, and refreshingly human.We are an equal opportunities employer and welcome applications from all suitably qualified individuals. By applying, you consent to your data being processed in line with GDPR (privacy policy available on request).

Retail Sales Assistant - Jollyes Pets - Warrington. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we’re looking for a talented individual to be a Sales Assistant in our Warrington store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( by Retail Week and included in the Sunday Times ‘Best Places to Work’ list.

So, what’s in it for you? The Benefits:At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• £8.18 - £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes!

= Pro rata for part time colleagues

What do we need from you?:Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.

• We are seeking people with a fun personality who are great at interacting with pets and people.
• Enjoy the challenges of a fast-paced retail workplace.
• Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach.
• Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
• A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.
• Part time, permanent position - 12 hours per week

About Jollyes PetsJollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!

To ApplyIf you’re keen to develop your career in retail and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the ‘apply’ button today and join our pack as a Jollyes Sales Assistant!

£26,000 per annum

Permanent opportunity

Location: Wrexham

Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break)

Additional benefits:

• Hybrid working model (3 days WFH)
• Perks platform
• Professional development

What you will love about this role:

• Growing international company - be part of a large, expanding distribution network.
• Supportive, friendly teams - positive culture with approachable management.
• Work-life balance - hybrid working and early finish on a Friday.
• Stability & growth - employees often stay long term; chances to move up or develop new skills.

The Role

Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture.

Junior IT Support Technician responsibilities:

• Provide first-line and deskside IT support for office-based users.
• Monitor the third-party help desk and assist with incident triage.
• Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required.
• Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal.
• Manage system access and permissions in line with approved requests and standard operating procedures.
• Provision laptops, monitors, docking stations, and other peripherals for new starters.
• Set up and maintain workstations, including replacement of faulty equipment.
• Coordinate hardware repairs, warranty returns, recycling, and secure disposal.
• Maintain accurate IT asset and inventory records.
• Carry out approved ad-hoc software installations.
• Develop and maintain user guides and IT standard operating procedures.
• Support senior IT staff with projects such as hardware refreshes and office moves.

Junior IT Support Technician requirements:

The successfully appointed Junior IT Support Technician will have the following skills and abilities:

• Proven experience in a first-line or deskside IT support role
• Ability to diagnose and resolve technical issues efficiently, escalating where appropriate
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and interpersonal skills, with a customer-focused approach
• Ability to create clear user guides and standard operating procedures
• Willingness to support IT projects and collaborate with wider technical teams

The Company

The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture.

Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

Travail Employment Group is operating as an Employment Agency.

Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

CWOIND01

Job Title: IT Support Field Engineer / Field Engineer - Mobile Device Rollout

Location: Multiple sites / Onsite around North Wales - will cover expenses
Contract Type: Contract
Clearance Required: Active NPPV or SC Clearance ( must of been used within the last 12 months)

?? Important Requirement

Only candidates with ACTIVE NPPV clearance held within the last 12 months will be considered.
Applications without this will not be progressed.

Overview

We are seeking IT Support Engineers / Field Engineers to support a large-scale mobile phone rollout programme. This is a hands-on role focused on device deployment, configuration, and end-user support within a corporate environment.

Key Responsibilities

• Configure, build, and deploy mobile devices to end users
• Support device rollout activities including setup, activation, and handover
• Provide 1st and 2nd line IT support for mobile and end-user devices
• Troubleshoot hardware and software issues efficiently
• Maintain accurate records of deployed devices and support tickets
• Work closely with the wider deployment team to ensure smooth delivery

Required Skills & Experience

• Experience in IT support, deskside support, or field engineering
• Strong hands-on experience with device builds, deployments, or rollouts
• Knowledge of mobile device setup and troubleshooting (iOS / Android beneficial)
• Experience providing 1st / 2nd line support in a corporate environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced, high-volume deployment environment

Additional Information

• Previous experience working on IT rollout or refresh projects is highly desirable
• Must be comfortable working onsite and potentially across multiple locations

Apply Now

If you meet the clearance requirement and have strong deployment experience, we would love to hear from you.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people s lives? If so, then this might be the position for you.

We re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You’ll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren t always looking for someone who ticks every single box we re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There s also the opportunity to progress your career within the Seetec Group.

Interested? There s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: You will cover our offices in Winsford and Northwich
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 29 April 2026

Your new company
You’ll be joining a well-established education organisation that supports multiple sites and prioritises the effective use of ICT to enable teaching, learning and day-to-day operations. The organisation places strong emphasis on teamwork, service quality and safeguarding, offering a fast-paced but supportive environment where IT plays a critical role in success.This is an urgent interim requirement to provide hands-on ICT support across educational settings. The role will be primarily based in a high school with the potential to support other Liverpool-based schools where required.

Your new role
As an Interim ICT Technician, you will play a key role in ensuring the smooth running of ICT systems across multiple sites. Working on-site, you’ll provide both face-to-face and remote technical support to staff and students, helping to resolve issues quickly and keep systems running efficiently.

Key responsibilities include:

• Providing first and second-line ICT support for hardware, software and applications
• Installing, configuring and maintaining PCs, laptops, tablets and peripherals
• Diagnosing and resolving desktop, network and connectivity issues
• Supporting mobile device estates (including iPads and Android tablets) and MDM solutions
• Managing user accounts, routine system checks and basic network monitoring
• Logging, updating and resolving service requests via a helpdesk system
• Supporting safe and secure ICT use, including data protection and device security
• Working closely with central IT teams and third-party providers where required

The role is Monday to Friday, 08:00-16:00, starting ASAP and running until the end of July.

What you’ll need to succeed
To be successful in this role, you will need:

• Proven experience in an ICT support or technician role (education desirable)
• Strong working knowledge of Windows environments, hardware and peripherals
• Ability to diagnose and fix hardware, software and basic network issues
• Experience supporting tablets and mobile devices (ideally iPads)
• Confidence working in a customer-facing environment with excellent communication skills
• A proactive, problem-solving approach with the ability to manage multiple tasks
• Have an Enhanced DBS (we will be able to get one pending)

What you’ll get in return

• An immediate start interim opportunity
• A structured Monday-Friday, daytime working pattern (08:00-16:00)
• Weekly Pay
• The opportunity to work within a supportive, collaborative IT environment
• Hands-on experience supporting large scale ICT systems in education

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Technical Support Engineer (Manufacturing / Shopfloor Support)

Location: Broughton, North Wales (On-site)

Contract Length: Contract to November 2026 (strong likelihood of extension)

Pay Rate:

* £30.00 per hour PAYE

* £40.13 per hour Umbrella

IR35: Inside IR35

Shift Pattern: Double Days (rotating mornings/afternoons) with 20% shift uplift

An exciting opportunity has arisen for a Technical Support Engineer to join a high-profile aerospace manufacturing environment, providing hands-on technical and shopfloor support within a busy production setting.

This is a role supporting aircraft manufacturing operations and requires strong manufacturing, lineside, and production engineering experience.

The Role

Working on-site within the production environment, you will provide end-to-end technical support to shopfloor operations, ensuring continuous production flow and resolving technical issues that cannot be managed by operators or first-line management alone.

Key responsibilities include:

• Providing daily lineside technical support to production teams
• Investigating and resolving non-conformances, missing parts, concessions and outstanding work
• Managing work orders, including out-of-cycle and rework activities
• Supporting continuous improvement and Lean manufacturing initiatives
• Escalating recurring issues to relevant support functions where required
• Supporting quality, health & safety, logistics and production standards on the shopfloor
• Assisting with tooling, jigs, industrial assets, and process improvements

Skills & Experience Required

• Proven experience in a manufacturing or production environment (aerospace highly desirable)
• Strong aircraft production and engineering process knowledge
• Hands-on lineside / shopfloor support experience
• Practical and structured problem-solving ability
• Experience working with non-conformances and production issues
• Knowledge of Lean manufacturing principles
• Ability to work effectively with multiple stakeholders in a fast-paced environment
• SAP experience is desirable

Qualifications:

• NVQ Level 4 or equivalent

This role would suit candidates from Technical Support Engineer, Manufacturing Engineer, Production Engineer, or Project Engineer backgrounds who enjoy working directly on the shopfloor in a complex manufacturing environment.

To apply or find out more, please apply with your CV.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

{“description”: " Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

As a QRM Support SSC Senior Assistant of BDO’s Quality and Risk Team Support Service within the Shared Service Centre (SSC), you will play a pivotal role in providing comprehensive support to the wider Quality and Risk Management (QRM) function. This position is integral to ensuring the firm maintains its commitment to excellence and risk mitigation across all operations.

You’ll be someone with:

• Strong Analytical Skills and Attention to Detail: Ability to meticulously analyse data and identify trends, ensuring accuracy in all reporting and monitoring activities.
• Excellent Communication and Interpersonal Abilities: Proficient in conveying complex information clearly and effectively, fostering strong relationships within the team and across departments.
• Ability to Work Collaboratively in a Team Environment: Demonstrated experience in working effectively within a team, contributing to collective goals and supporting colleagues.
• Experience in Quality Assurance or Risk Management: Previous experience in these areas is preferred but not essential. We are looking for someone who is keen to learn and develop a solid understanding of the nuances of quality and risk processes.
• Proficiency in Excel and/or Power BI: Skilled in data manipulation and report creation using Excel and Power BI, enabling efficient handling of large datasets and insightful reporting.
• Innovative - You possess a proactive mindset, constantly seeking opportunities for improvement and innovation within quality and risk processes. Your creative problem-solving skills enable you to think outside the box and propose novel solutions to complex challenges.
• Technically Proficient - While familiarity with quality and risk tools and methodology is advantageous, you are tech-savvy and comfortable with learning new software and technologies to enhance quality and risk management capabilities.
• Committed to Growth - You have a strong eagerness to learn and a desire to expand your knowledge and skills in quality assurance and risk management.
• Organisational Expert - You excel in effective time management, prioritising tasks and managing time efficiently to meet deadlines and support multiple functions. Your resourcefulness allows you to utilise available resources to achieve objectives and overcome obstacles.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.", “salary_raw”: null}

Job Title: Installation Engineer - Food Safety Pods Job Description: We are seeking a local skilled and motivated IT Installation Engineer to join our team. The successful candidate will be responsible for installing digital food safety pods at various client sites. Your main duties will include unpacking the product, attaching the aerial, identifying the most suitable location for the hub, and connecting the hub to the Wi-Fi using the wizard or manual method. You will be required to ensure that there are no loose cables and troubleshoot any issues that may arise during the installation process. Additionally, you will be responsible for providing end of day reports to management. Requirements: Previous experience in installation engineering or a related field is preferred. Strong communication skills and ability to work independently. Basic knowledge of electrical and networking systems. Ability to troubleshoot and solve technical problems. Attention to detail and ability to follow instructions accurately. Flexibility to work in different locations and environments. Strong work ethic and willingness to go the extra mile to ensure client satisfaction. If you are a reliable and hardworking individual with a passion for technology and food safety this is a fantastic opportunity for you.

Technical Shopfloor Engineer
Location: Broughton, Chester (Onsite)
Working pattern: Days or Double day shift (20% uplift)
Contract type: 30.00/hr PAYE / 40.13/hr Umbrella (Inside IR35)
Security clearance: BPSS+ (completed by Airbus Security)

About the role
Guidant Global is partnering with Airbus to recruit a Technical Shopfloor Engineer to support one of the UK’s most advanced aerospace manufacturing environments. This is a hands-on, operational engineering role where you’ll work closely with production teams to keep manufacturing moving safely, efficiently and to the highest quality standards.

You’ll be embedded within the shopfloor environment, acting as a key technical interface between production, engineering and support functions. If you thrive in a fast-paced, problem-solving role and enjoy being close to the action, this is an excellent opportunity to make a real impact.

What you’ll be doing
As a Technical Shopfloor Engineer, you’ll support day-to-day production activities while driving continuous improvement across the shopfloor. Key responsibilities include:

Shopfloor & Lineside Support

• Providing hands-on technical support to production teams and Autonomous Production Teams (APTs)
• Identifying, analysing and resolving technical issues that cannot be managed by operators or First Line Managers
• Supporting the management of non-conformances, concessions, outstanding work and missing parts
• Flagging and escalating recurrent or complex issues to specialist support functions where required

Operational Excellence & Continuous Improvement

• Contributing to operational excellence targets through continuous improvement of shopfloor processes
• Supporting lean initiatives and waste elimination activities
• Providing an end-to-end (E2E) perspective of production activity at shopfloor level
• Supporting production enablement by effectively utilising available resources and technical knowledge

Quality, Safety & Compliance

• Supporting the identification and reduction of non-conformances on the shopfloor
• Helping ensure production and quality standards are consistently applied
• Promoting and supporting safe working practices and adherence to EHS requirements
• Assisting with identifying and resolving near-miss incidents

What we’re looking for
We’re keen to hear from engineers who enjoy working in a live manufacturing environment and are confident working across teams and functions.

Essential experience

• Proven experience in a manufacturing, aviation, production or lineside environment
• Strong manufacturing or production engineering background
• Experience working within regulated, safety-critical environments
• Practical problem-solving skills with a structured and analytical approach
• Confident communicator, able to work collaboratively with multiple stakeholders

Desirable skills & qualifications

• NVQ Level 4 or equivalent (or strong experience gained in place of formal qualifications)
• Understanding of lean manufacturing or continuous improvement principles
• Project or task-based coordination experience
• SAP experience or exposure to manufacturing systems

What you’ll get in return
Working through Guidant Global, you’ll be supported by a business that puts people first and is committed to your success.

In this role, you’ll benefit from:

• Competitive hourly rates with shift uplift
• The opportunity to work within a world-class aerospace manufacturing facility
• Hands-on exposure to advanced production and engineering operations
• Opportunities to broaden your technical skills and gain valuable industry experience
• Ongoing support from a dedicated Guidant Global recruitment and delivery team

About Guidant Global
At Guidant Global, we create trusted talent partnerships that help organisations and people thrive. We’re proud to support inclusive hiring practices and welcome applications from all backgrounds. If you’re excited by this role but don’t meet every requirement, we still encourage you to apply.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.

An exciting opportunity to join a growing e-commerce team, supporting various web platforms.

This role is ideal for someone with a strong interest in technology, data, and e-commerce. You’ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.

What You’ll Be Doing

• Provide first-line support to customers using the e-commerce platforms
• Help customers understand and get the most out of platform features
• Support onboarding of new customers and guide them through setup
• Respond to queries via phone and email in a clear and professional way
• Troubleshoot basic website and system issues, escalating where needed
• Assist with account administration (setups, payments, renewals)
• Work with spreadsheets to support data updates and accuracy
• Support testing of website issues and fixes
• Help identify ways to improve customer usage and experience

What We’re Looking For

• Strong communication skills and confidence speaking with customers
• Interest in technology, e-commerce, or digital systems
• Willingness to learn and develop new skills
• Good IT skills and attention to detail
• Problem-solving mindset and a proactive approach
• Positive attitude and ability to work as part of a team
• Good knowledge of Excel

Desirable (Not Essential)

• Graduate in an IT related subject
• Experience working with websites, e-commerce platforms like Shopify, or CMS systems
• Any exposure to customer service or support environments

Why Join Us

• Full training and development in e-commerce and digital systems
• Exposure to platforms such as PIM, ERP, and integrations
• Opportunity to build a long-term career in a growing digital team

Salary will start on £27k this will increase to 30k after 6 months

Hours are 9am - 5.30pm Monday - Friday, this is an office based role.

Do you enjoy solving complex IT challenges across both user support and infrastructure?

Are you someone who thrives in a hands-on environment, keeping systems running smoothly while driving improvements?

Looking for a role where you can make a real impact across a multi-site business?

We re partnering with a well-established, fast-paced organisation to hire a Senior IT Support Engineer into their infrastructure team. This is a broad, hands-on role supporting both end users and core systems, with the opportunity to get involved in projects and continuous improvement across the IT function.

The Company

This is a growing, multi-site organisation operating within a fast-moving environment, where IT plays a critical role in keeping operations running efficiently.

They combine a collaborative team culture with a practical, hands-on approach, offering the opportunity to work across a wide range of technologies and systems.

The environment is varied, with exposure to office, production, and warehouse settings, supporting circa 400 users across multiple locations.

The Opportunity

As a Senior IT Support Engineer, you ll operate across 1st - 3rd line support, taking ownership of both user issues and infrastructure performance.

You ll be responsible for maintaining system uptime, supporting users directly, and contributing to technical projects such as cloud migrations and system upgrades.

This role suits someone proactive and solutions-focused, who enjoys working closely with users while also improving systems and processes behind the scenes.

Key Responsibilities

• Provide 1st - 3rd line support across users, systems, and infrastructure.
• Maintain and monitor server environments, backups, and system performance.
• Administer Active Directory, including Group Policy and user management.
• Support and manage virtualised environments (Hyper-V).
• Maintain network infrastructure (switches, WiFi, firewalls).
• Troubleshoot and resolve technical issues across hardware and software.
• Support IT projects (e.g. cloud migrations, VoIP to MS Teams).
• Ensure systems comply with IT policies, security, and best practices.
• Create and maintain technical documentation.
• Identify areas for improvement and proactively enhance systems and processes.

Requirements:

• Strong experience across Microsoft technologies (O365, SharePoint, Active Directory).
• Solid understanding of Group Policy and server administration.
• Experience with virtualisation (Hyper-V) and networking (Meraki preferred).
• Exposure to firewalls (Checkpoint ideal).
• Experience operating across 1st - 3rd line support.
• Comfortable working in a hands-on, deskside support environment.
• Experience supporting multi-site environments is beneficial.
• Exposure to production, warehouse, or manufacturing environments is advantageous.
• Strong problem-solving skills with high attention to detail.
• Confident communicator, able to engage with stakeholders at all levels.
• Proactive mindset with a focus on continuous improvement.

Interested? Apply now or get in touch directly to find out more

The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.