Support Engineer Jobs in Cardiff

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Support Engineer Jobs in Cardiff

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Looking for Support Engineer jobs in Cardiff? Discover the latest IT support roles tailored for skilled engineers in Cardiff’s thriving tech scene. Find your next Support Engineer position today and advance your career with top employers hiring now.

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Junior Cyber Security Analyst

Ready to launch your career in Cyber Security?The UK is facing a critical shortage of skilled cyber professionals, creating outstanding opportunities for people who want a secure, high-growth career. Whether you’re completely new to tech or looking to switch careers, our Cyber Security Career Programme is built to get you job-ready - with a guaranteed role on completion.Why choose this programme?We don’t just teach theory. We train you through real-world scenarios, globally recognised certifications, and guided mentorship so you gain the confidence and credibility our end employers are actively searching for.What’s included:

100+ hours of live, instructor-led online training

4 industry-recognised certifications

Microsoft Azure Fundamentals

CompTIA Security+

CompTIA CySA+

Forescout FSCA (exam resit included)

Hands-on project work that mirrors real business challenges

Job guarantee we connect you directly with our partner employers to secure your first role in I.T.

Your investment:

Course cost: £2,795

Payment plan: £232.91 per month (interest-free)

100% refund if you’re not offered a job after completing the programme

No experience? No problem.You don’t need a technical background. If you have determination, good communication skills and a passion for a stable, future-proof career, we’ll help you get there step by step.Take control of your future.Click ‘Apply Now’ and start your journey into a career that offers progression, purpose and long-term security.

**Job Specification: Service Engineer Automation & Robotics****Location:**Based in Newport, covering customer sites across South Wales and the Midlands. About the Company:Our client is a long-established provider of bespoke automation, robotics, and special-purpose machinery. Operating across industries including automotive, medical device manufacturing, packaging, and general industrial automation, the company designs, builds, installs, and supports custom automated systems. With multiple customer sites across the region, they deliver full lifecycle support from installation and commissioning to ongoing service, maintenance, and upgrades.Role Overview:The Service Engineer will play a key role in supporting customers automated machinery and robotic systems. You will be responsible for installation, commissioning, reactive breakdown support, routine servicing, and troubleshooting of complex automated equipment. The role requires travel across South Wales and the Midlands, with occasional overnight stays.**Key Responsibilities:**Service & Maintenance

Perform planned preventive maintenance (PPM) on automated machinery, robotics, and control systems.

Respond to reactive breakdown calls to diagnose and repair electrical, mechanical, pneumatic, and control issues.

Conduct on-site fault finding on PLC-controlled systems, drives, sensors, robotics, and safety circuits.

Complete service reports, job sheets, and documentation accurately and promptly.

Commissioning & Installation

Support installation and commissioning of new automation equipment.

Assist with machine testing, calibration, and on-site acceptance activities.

Work with project teams to ensure machines are correctly installed and handed over to customers.

Technical Support

Provide technical assistance to customers, both on-site and remotely where appropriate.

Advise customers on machine performance, optimisation, and maintenance improvements.

Support root-cause analysis and long-term fixes for recurring issues.

Customer & Team Interaction

Act as a professional on-site representative of the company.

Communicate clearly with customers, project managers, and internal engineering teams.

Maintain strong customer relationships and promote a high standard of service delivery.

Essential Skills & Experience:

Multi-skilled engineering background with a strong bias in electrical or controls engineering.

Experience servicing or maintaining automated machinery, robotics, special-purpose machines, or similar industrial equipment.

Competence in electrical fault finding, panel wiring, safety circuits, and control system troubleshooting.

Practical experience with PLC-controlled systems (Siemens / Omron / Mitsubishi or similar).

Strong mechanical aptitude pneumatics, actuators, robotics fixtures, end-effectors.

Ability to read electrical drawings and technical documentation.

Full UK driving licence.

Comfortable travelling extensively across South Wales and the Midlands.

Desirable Skills:

Experience with 6-axis or Cartesian robots.

VSD / servo drive commissioning or troubleshooting.

Experience working with automotive, medical device, or packaging automation environments.

Basic programming or modification of PLC/HMI code.

Experience working with vision systems or inspection equipment.

CSCS / ECS / safety training (or willingness to obtain).

Personal Attributes:

Proactive problem solver with strong diagnostic ability.

Customer-focused, professional, and able to work independently on customer sites.

Strong communicator able to explain technical issues clearly to non-engineers.

Well organised, reliable, and able to manage time effectively.

Positive can-do attitude with a commitment to quality of work.

Benefits:

Competitive salary + overtime

Company vehicle or car allowance

Travel time paid

Pension scheme

Training and development opportunities (PLC, robotics, safety systems, etc.)

Tools, PPE, laptop, and phone provided

Opportunities to work on diverse automation systems and cutting-edge technologies

Installation Engineer

Excelerate Technology

UK-wide | £33,000 Company Van £3,000 On-Call Allowance Start Date: ASAP Excelerate is a leading provider of advanced technology and communications solutions for emergency services, government agencies, and critical sectors. Were looking for a hands-on, motivated Installation Engineer to join our growing team. The Role You’ll install and commission communication, network, and AV systems in vehicles and buildings. This includes: Running and terminating cabling (network, coax, AV, data) Installing server rack and IT equipment Setting up software and basic computer networks Testing systems, training users, and supporting delivery from start to finish Youll Need First fix cabling experience (network, AV, etc.) IT/networking knowledge and hands-on tool skills Full UK driving licence Strong problem-solving and customer-facing skills Willingness to travel with overnight stays (UK & occasional overseas) (Further discussion regarding travelling will be discussed in the interview) Willingness to work at height using access equipment What We Offer £33,000 salary, | 25 days annual leave ( bank holidays) | Pension | Employee Assistance Programme | Death in Service Benefit Company pool van with all necessary tools provided Work with cutting-edge tech in a high-impact industry Varied, meaningful work with supportive, expert colleagues Apply now to join a team making a real difference.

IT Field Service Engineer

Sanderson Recruitment Plc

Role Overview:This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world’s largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.Flexible working hours between 8am and 6pmThe role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client’s IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.Responsibilities:

As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.

Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.

To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.

Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.

Co-ordinate between clients and vendors to ensure timely resolution of problems.

Provide a high degree of customer satisfaction in all work undertaken

Maintain and manage parts in line with returns return process and deadlines.

Essential Skills:

Applicant must have a full valid UK drivers’ licence, own car, and business insurance or should apply for it upon offer.

Ability to resolve hardware issues and basic software problems

Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)

Good understanding of IT systems and environments.

Strong customer service skills

Analytical and problem-solving mindset.

Preferred but not essential skills:

MCSE certification

Manufacturer Enterprise server certification

SAN Server

A+

Network+/CCNA

Dell/Other vendor Certification to Enterprise level or above

Experience in a data centre and in smart space technology is advantageous.

Please Note: Shortlisted candidates will be contacted via Call/Email.Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason**,** please let us know when you apply or talk to the recruiters directly so we can support you.

2nd / 3rd Line IT Network Support Engineer

Smartsearch Recruitment

2nd/3rd Line IT Network Support Engineer Salary: £40k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance requiredWe have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 2nd/3rd Line IT Network Support Engineers with experience in a Managed Service Provider environment. The role offers excellent scope and future growth opportunities for the right candidate.Network Support Engineer Requirements:

Significant experience supporting and troubleshooting complex multi-site LAN/WAN environments

Advanced configuration and management of enterprise switches, routers, and firewalls (e.g., Cisco, Fortinet, Juniper)

In-depth knowledge of routing protocols (OSPF, BGP, EIGRP) and dynamic routing configuration

Strong understanding of network security concepts, including firewall rule sets, VPNs (IPSec, SSL), and intrusion prevention systems

Experience with VLAN design, trunking, inter-VLAN routing, and network segmentation

Hands-on experience with wireless networking (802.1x authentication, enterprise Wi-Fi deployment, troubleshooting RF issues)

Proficient in network monitoring, analysis, and troubleshooting using tools such as Wireshark, SolarWinds, PRTG, or similar

Experience with network automation and scripting (e.g., Python, Ansible, or PowerShell) for configuration management and monitoring

Familiarity with cloud networking (Azure/AWS VPCs, VPN gateways, ExpressRoute/Direct Connect)

Proven ability to implement and support high-availability solutions (redundant links, HSRP/VRRP, load balancing)

Experience with DNS, DHCP, NAT, and network address planning

Ability to produce and maintain detailed network documentation, diagrams, and change records

Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes

Desirable:

Experience with SD-WAN technologies and deployment

Knowledge of VoIP systems and network QoS

Cisco CCNA/CCNP or equivalent certification

CompTIA Network+

Microsoft Certified: Azure Administrator Associate

AWS Certified Solutions Architect Associate

ITIL Foundation

If this sounds like the role that you are looking for, then please apply attaching your CV.Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

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Frequently asked questions

What types of Support Engineer jobs are available in Cardiff?

We feature a variety of Support Engineer roles in Cardiff, including technical support, IT helpdesk, system support, and network support positions across multiple industries.

Do I need specific certifications to apply for Support Engineer jobs in Cardiff?

While not always mandatory, certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL can enhance your application and improve your chances of landing a Support Engineer role.

How can I apply for Support Engineer jobs through your platform?

Simply create an account on our job board, upload your CV, and apply directly to Support Engineer listings in Cardiff with one click.

Are there remote Support Engineer job opportunities available in Cardiff?

Yes, many employers offer remote or hybrid Support Engineer roles. You can filter job listings on our site to find remote positions specific to Cardiff.

What is the average salary for a Support Engineer in Cardiff?

Salaries vary depending on experience and the employer, but the average Support Engineer salary in Cardiff typically ranges from £25,000 to £40,000 per year.