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Looking for your next role as a Support Engineer? Discover a wide range of Support Engineer jobs on Haystack, the leading IT job board. Whether you're an experienced technical support specialist or just starting your career in IT support, our curated listings connect you with top employers seeking skilled professionals. Find your perfect Support Engineer job today and take the next step in your tech career!

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1st Line Application Support Engineer - Hybrid

RecruitmentRevolution.com

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems.We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team.The Role at a Glance:1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per WeekCulture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA.Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficientYour Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management.More About Us:We are SB Software. Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up.A typical week as a 1st Line IT Support Engineer:

Effectively responding to first-line support queries from customers using the company s software via phone call and email

Providing an accurate, efficient and customer-focused response

Escalating issues to 2nd line support when necessary

Delivering excellent verbal and written communication and always helping to find a resolution

Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved

Assisting with software testing as required, prior to the release of new software versions

Assisting the company’s Software Migration Team in the implementation of the software for new customers

Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web

Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress

Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM

What will you bring?

Experience of working in a customer-facing IT office environment or software support role

Proven ability to proactively address customer concerns and exceed expectations

Passion for real-time problem solving and troubleshooting complex problems

Strong written and verbal communication skills

Ability to communicate effectively with technical and non-technical users

Analytical thinking and attention to detail

Experience in working to deadlines and prioritizing competing workloads.

Proficient in the use of Microsoft Applications, Services and Android

Ability to work independently and as part of a team.

Demonstrable planning and organisational skills

Willingness to conduct ad-hoc or exploratory testing

Self-motivated and able to learn/resolve new software and business processes in a prompt manner

Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry

Desirable skills:

Multilingual

Technical exposure of Microsoft SQL Server

Experience of AWS platforms

Experience of working within the Vending or Beverage Industry

Educated to A-Level standard or equivalent, English, Maths or IT

Why Join Us?

Competitive salary and benefits package

Opportunity to work on cutting-edge technologies

Supportive and collaborative team environment

Opportunities for professional growth and development

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

ICT Engineer

Astralis Technology Ltd

Job Title: ICT EngineerLocation: Great Notley, EssexSalary: 24,500 per annumJob Type: Permanent / Full TimeAbout us:We are a family-owned IT Asset disposal organisation based in Great Notley, Essex who believe in strong team spirit and are seeking an IT Engineer to join our expanding team.About the role:The ideal candidate will possess a strong technical background and have an understanding of IT equipment and its functions. You will be responsible for engineering equipment coming into our facility from our clients and the erasure of all data using approved software and have a focus on data security, networking and compliance.About you:Requirements:

Strong knowledge of IT equipment, including networking

Record test data and note nonconformities

Ability to work independently as well as part of a team, although full training will be

given

Strong communication skills, both verbal and written

Attention to detail

Accuracy

Use of database experience

Must live within 30 minute drive of our facility in Great Notley, Braintree

Essential:

5 x GCSE’s including Maths, English and an IT qualification

What we offer:

Free onsite parking

Christmas shutdown in addition to annual entitlements

Staff events

Free staff refreshments

Funded training opportunities

Uniform supplied

Additional Information:We are a Disability Confident and Living Wage employer and are committed to providing equal opportunities to all applicants.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.

Service Desk Analyst (Initially onsite)

Role: 1st Line SupportDay rate: 170pd- 180pd (Inside IR35)Location: Dartford (onsite working)Contract: 3 months initial with possibility to extendWe are looking for a 1st Line Support Contractor who is comfortable working onsite in a Microsoft environment. You will work within a Technical Service Desk ITIL environment and will have technical expertise to troubleshoot and resolve incidents and complete Service Requests, aiming for resolution at the 1st time of asking.Skills and experience required:

Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint)

Microsoft Azure (Active Directory), Exchange, InTune

VPN experience - (ideally Fortinet)

ITSM Service Desk Systems (ServiceNow preferred)

The role will be 5 days per week onsite in Dartford, moving to 3 days once you’re settled in. Please consider this when applying for the position.If you are interested in the role and would like to apply, click on the link for immediate consideration.

IT Support AnalystAkkodis are currently working in partnership with a leading service provider who due to an exciting period of growth are looking to expand their platform support team and hire a number of experienced IT Support Analysts.The Responsibilities Manage and take ownership of support request, issues, incidents, and defects across the platforms. Management of incidents across the platforms. Input into the root cause analysis and incident post-mortems off the back of service restoration. Troubleshooting and resolving issues and incident for first contact resolutions. Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes.The Requirements Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Demonstratable experience with Incident Management tools and processes across Agile spaces. A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage Desirable working knowledge of SQL Desirable experience with Jira / ConfluenceIf you are keen to join a growing business going through and exciting period of change, please apply now.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IT Operations and Security Analyst (6 month FTC)

IT Security and Operations Analyst35,0006-month fixed term contract - likely to go permanentSwadlincote, South Derbyshire - 4 days a week in the office, 1 day at homeOverview:Akkodis are partnering with a highly reputable business based in Swadlincote, South Derbyshire who are looking to hire a driven IT Security & Operations Analyst for an initial period of 6 months. There is a strong likelihood this would extend or become permanent.This would suit someone with experience in both IT operational support and IT or Information Security who is looking to grow into a broad role and continue to develop their skills in a fast paced but rewarding environment.This is a hybrid role requiring 4 days a week in the office, 1 day at home.Key Responsibilities:

Ensure IT infrastructure monitored and maintain the operational tasks required.

Keep documentation up to date for relevant systems as required.

Monitor Information Security Systems and services to identify security issues, configuration issues and report deviation from policies and standards.

Troubleshoot problems with services as required.

Assist in service desk tickets and operations issues.

Participate in, contribute to and support Information Security related projects and initiatives as required.

Monitor all in-place security solutions for efficient and appropriate operations.

Contribute to the collection and reporting of Information Security metrics as required.

Participate in investigations into problematic activity.

Participate in the execution of vulnerability assessments, penetration tests, and security audits.

Maintaining IT Infrastructure project tasks and supporting other IT departments with project tasks.

Experience required:

Proven experience (ideally 2+ years) working in a similar IT Operations or IT Security Analyst position.

Must be happy working in a broad role working across both IT operational support as well as IT and Information Security.

Appetite to learn and continually improve skills within a supportive team environment.

Must be local to Swadlincote and be happy in a hybrid role requiring 4 days a week in the office, 1 day at home.

Please apply ASAP to be considered.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

2nd Line Support Technician

Integral Recruitment Ltd

Bognor Regis / Chichester, PO20 (flexible / hybrid working options) Salary: £28,000 £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots moreOur client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.The 2nd Line Support Technician Role

Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated

Partaking in IT projects includes upgrades and rollouts for new hardware and software

Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure

Providing clear, professional communication to clients and internal teams

Occasional on-site support and project assistance (full driving licence required) company van provided

Working closely with senior engineers and cloud/infrastructure teams on complex issues

About You:

Proven experience in a 2nd Line IT Support role - bonus if it s within an MSP / IT Support Services business

IT certifications are preferred but support and payment for certs is offered

Strong Microsoft 365 and Windows Server/AD troubleshooting skills

Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules.

Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.

Customer-focused, calm under pressure, and highly organised

Full UK driving licence (for client site visits when required)

This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.Sound interesting and something you would love to be part of? Apply today!Integral Recruitment is acting as an employment agency in regard to this advertisement.

Service Assurance Team Leader

First Recruitment Group

An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment.Our Client has a requirement for a Service Assurance Team Leader, who will be required to work on a permanent basis in IrlamRole Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners.You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members.The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels.Job Role Responsibilities:

Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence.

Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs.

Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s.

Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists.

Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence.

Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels.

Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix.

Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels.

Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead.

Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner

Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values.

Embracing continuous improvement (CI) supporting the organisation with installation problem solving.

Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required.

Experience / Skills / Knowledge / Qualifications: Essential:

Experienced at working within a service desk environment

Excellent understanding of network provisioning

Incident/Change Management

Problem Solving

Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint

Experience and knowledge of FTTP installations.

Knowledge of PIA duct and / or pole installations which will help with successful activations

Knowledge of the OR Network

Experience supervising a team of Service Desk Analysts

Focused on Coaching and Developing

Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge

Willing to get involved and be hands on when needed

Desirable:

ITIL foundation certification

Benefits:

Competitive salary

Flexible, hybrid working

Regular social & team events

Equal Opportunities Employer

Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Trainee Service Engineer

Roundhouse Recruitment Limited

Trainee Service Engineer (Breweries / Wineries) - Full Training and Progression£24,000 - £27,000 + Overtime (1.5x) + Full Training + Fast Salary increases + Clear Progression Milton Keynes | Travel includedKick-start your Engineering career with full training, paid overtime (1.5x standard rate) and fast progression.This is a rare opportunity for an aspiring Engineer looking to get kick-start their career with full training and progression to be a fully qualified Service Engineer in the manufacturing sector.You’ll receive full training, structured development and hands-on mentoring from senior engineers - with a clear route into a qualified Service Engineer role, quick salary increases and overtime paid at time and a half to boost earnings.You’ll support the installation, servicing and maintenance of specialist process equipment used by breweries, wineries and drinks manufacturers across the UK.Travel is involved, but extended stays away are mainly limited to busier summer periodsThis would suit someone from a Production operatives / machine operators and College Engineering background or similar. This role suits someone looking for long-term career development, not just a job.The Role* Assist with installation, servicing and maintenance of process equipment * Support fault-finding and breakdowns on customer sites * Travel to customer locations across the UK (weekdays only) * Learn mechanical and electrical aspects of industrial machinery * Provide technical support under supervisionThe Person* Motivated, reliable and keen to learn a skilled trade * Background in manufacturing, engineering, production or similar * Comfortable with travel and occasional overnight stays * Practical, hands-on mindset with strong problem-solving skills * Full UK driving licenceWhat’s On Offer* £24,000 - £27,000 basic salary * Overtime paid at 1.5x * Full training & mentoring from senior engineers * Fast salary reviews as you develop * Clear progression into a Service Engineer role * Monday - Friday working pattern * Long-term stability within a specialist engineering businessThis role is ideal for: Machine Operators, Production Operatives, Engineering Assistants, College Leavers, Junior Technicians looking to move into Field Service Engineering.KeywordsJunior Service Engineer, Trainee Service Engineer, Field Service Engineer, Engineering Assistant, Manufacturing, Process Equipment, Food and Beverage, Drinks Manufacturing, Brewery Equipment, Winery Equipment, Mechanical Engineering, Maintenance Engineer, Production Operative, FMCG, Industrial Engineering, Service Technician

Fire Security Engineer

Highgrove Recruitment Group Limited

Competitive annual salary dependent on experience- £38,000-£42,000

A suitable company van will be provided for business and private use. A fuel card will be provided to the employee and then all private mileage details must be submitted in a timely manner each month and will be re-charged at 18ppm.

A laptop, mobile phone and any specialist equipment will be supplied. The employee is expected to provide their own hand tools (excluding drills).

The role will be based from home and the employee will be expected to attend sites or the office as required

The employee will be paid door to door

The role carries a 6 month probation period followed by an ongoing annual review. Subject to a successful probation period a salary review will be undertaken after 12 months.

Holiday entitlement will be 25 days per annum pro rata plus bank holidays

Under the current pensions legislation, you will be enrolled into an auto-enrolment pension scheme if you are eligible. If you are not automatically enrolled into the scheme you may still be entitled to join.

The role will also encompass the following:

Service & Commissioning of security systems (training to be given as required)

Reactive and scheduled service fault calls including PPMs

Carry out small works and installations

Must be IP and IT proficient

Preferred experience of IP networks, CCTV, enterprise level access control and intruder alarm systems

Some fire experience/knowledge preferable but not essential

Preferred experience of public space CCTV

Expectation to undergo formal manufacturer, Health & Safety and other training deemed necessary to assist you in your role

Liaise with Clients, sub-contractors and other key stakeholders during project installations (when commissioning)

Take responsibility for collating all commissioning information and assist with the formulation of O&Ms (when commissioning)

Assist as required with any technical site issues or supporting of other engineers and colleagues

Ensure compliance with all Health & Safety policies at all times as failure to do so may result in disciplinary action

Part of the on-call rota

Must have CSCS, ECS or equivalent

IPAF licence preferred

Service Desk Technician

Service Desk Technician - 1st Line / 2nd Line SupportLocation: Torbay / Hybrid (Max 2 days a week from home, fully in office initially) Salary: £28,000 - £32,000 DOE Contract: Permanent, Full-time25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career ProgressionAbout the CompanyOur client is a forward-thinking business supporting organisations across the UK.The RoleThey are now looking for a 1st Line Support Engineer to join their IT team. Youll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.What Youll Do

Respond to and resolve IT support requestsvia phone, email, and ticketing system

Provide technical support for Windows desktops, laptops, and Microsoft 365 applications

Assist with basic network troubleshooting and connectivity issues

Escalate complex incidents to 2nd Line or senior engineers

Maintain clear and professional communication with clients at all times

Support system updates, software installations, and user account management

What Youll Bring

Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting

Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts

Strong problem-solving skills and ability to work independently when required

Excellent communication and client-focused attitude

Willingness to learn and progress into 2nd Line responsibilities

Desirable Extras

Certifications such as Microsoft, CompTIA, or ITIL

Exposure to Active Directory, Windows Server, or networking devices

Interest in virtualisation, cloud technologies, or cyber security

Whats on Offer

Clear career progression into 2nd Line and eventually 3rd Line roles

Training and support towards professional certifications

Exposure to diverse technologies and client environments

A collaborative, supportive team culture

Flexible hybrid working options

Whether youre an experienced 1st Line engineer or ready to step up, this is a fantastic opportunity to develop your IT career in a supportive environment. If youre proactive, client-focused, and eager to grow, wed love to hear from you! Apply now or get in touch for a confidential discussion.

Test Engineer

SOUTH WEST RECRUITMENT

OverviewWe are seeking a dedicated and enthusiastic Calibration Test Engineer to join our team. This is an exciting opportunity for a motivated individual to contribute to a dynamic and innovative environment. The successful candidate will play a key role in ensuring the accuracy and reliability of our equipment and systems.This is a full-time, on-site position with working hours from 8:00 AM to 4:00 PM, Monday to Friday. The salary for this role is up to £40,000 per annum, dependent on experience.ResponsibilitiesAs a Calibration Test Engineer, your primary responsibilities will include:

Performing calibration and maintenance of equipment to ensure optimal performance and compliance with industry standards.

Troubleshooting and resolving technical issues related to calibration processes.

Maintaining accurate records of calibration activities and generating detailed reports.

Collaborating with other departments to ensure seamless integration of calibrated equipment into operations.

Continuously improving calibration processes and procedures to enhance efficiency and accuracy.

Staying updated on industry trends and advancements in calibration technologies.

QualificationsTo be successful in this role, you should possess the following qualifications and skills:

The Test Engineer will have Proven experience in a calibration or similar engineering role.

Strong technical aptitude and the ability to understand complex systems.

Excellent problem-solving skills and attention to detail.

Ability to work independently and take initiative.

A willingness to learn and adapt to new challenges.

Strong communication and interpersonal skills.

Relevant technical qualifications or certifications in engineering or a related field are desirable.

Day-to-DayYour daily responsibilities will include:

Conducting routine calibration checks and adjustments on equipment.

Diagnosing and resolving any discrepancies or faults in calibration.

Documenting calibration results and maintaining accurate records.

Liaising with team members and other departments to ensure smooth operations.

Participating in training and development activities to enhance your skills and knowledge.

BenefitsWe value our employees and offer a range of benefits, including:

Competitive salary of up to £40,000 per annum, based on experience.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

Regular working hours to promote work-life balance.

The chance to work with cutting-edge technology and contribute to innovative projects.

If you are an enthusiastic individual with a passion for engineering and a desire to grow your career, we encourage you to apply for this exciting opportunity. Join our team and make a meaningful impact in a forward-thinking organisation. Please feel free to call Alan for more details about the position and the company.We are an equal opportunity employer and welcome applications from all qualified candidates.

Junior IT Support Technician

Prestige Recruitment Specialists

East RIding of Yorkshire24,500.00 per annumPrestige Recruitment Specialists are working in partnership with our client, a well-established and forward-thinking organisation with a large internal customer base. Due to continued business requirements, our client is looking to appoint a Junior IT Support Technician to join their IT team based at Brandesburton, reporting directly to the Service Desk Manager.This role offers an excellent opportunity for a customer-focused IT support professional to make an immediate impact while developing their technical skills within a structured, ITIL-aligned service desk environment.The Role The Junior IT Support Technician will be responsible for providing first-line IT support to users across the business, ensuring a high level of customer service is delivered at all times.Working in line with ITIL principles, you will support the maintenance of IT policies, procedures, and service standards, while managing user expectations and supporting the organisation’s current and future IT requirements.Key Responsibilities

Acting as the first point of contact for all IT-related issues prior to escalation

Providing support to users in person, over the phone, and via chat or email

Capturing, recording, and resolving technical issues in a timely and professional manner

Maintaining accurate records of issues, actions taken, and resolutions

Taking ownership of user issues and seeing them through to completion where possible

Adhering to agreed Service Level Agreements (SLAs)

Maintaining the IT asset database, ensuring accurate records, cost control, and asset availability

Supporting flexibility with varying day-shift patterns

Assisting with and contributing to strategic IT projects as directed by the Service Desk Manager

Identifying and reporting recurring issues or trends to support continuous improvement

Completing additional ad hoc tasks as required

About You Our client is seeking a highly motivated, customer-focused individual with a proactive approach and a genuine interest in IT support.You will ideally demonstrate:

Excellent interpersonal and communication skills with a strong customer service focus

A hands-on, flexible, and proactive attitude with a willingness to learn

Strong problem-solving skills and a methodical approach to issue diagnosis

The ability to work well independently and as part of a team

Strong organisational and time management skills

Good working knowledge of Microsoft Windows (client devices)

Understanding of Microsoft Exchange and Active Directory (Users and Computers)

Experience supporting mobile devices and applications across Microsoft, Apple, and Android platforms (desirable)

A full UK driving licence and access to your own transport

1-3 years’ experience in a customer-facing support role, ideally within a technology environment

A people-oriented approach with the ability to build strong working relationships

Why Apply? This is a great opportunity to join a supportive IT team within a stable and growing organisation. Our client offers exposure to a broad range of technologies, structured processes aligned to ITIL best practice, and the opportunity to develop both technical and customer service skills within a collaborative environment.If you would like to apply for the above role, please send your cv to (url removed)

ERP/WMS Operations Systems Specialist

Rise Technical Recruitment

Poole, Dorset 35,000 - 40,000 + Bonus + Extensive Benefits PackageThis is an excellent opportunity for a systems specialist with a background in distribution or warehouse technology to drive a major business transformation. If you enjoy bridging the gap between software configuration and physical logistics, this role offers the chance to lead the implementation and long-term management of a group-wide ERP and WMS ecosystem.This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations.In this varied role, you will initially lead the gathering of functional requirements, translating warehouse needs into system specifications. You will manage the configuration of warehouse rules, labelling setups, and handheld device integrations. Post go-live, you will take full ownership of system administration and maintenance across all group facilities to ensure technology aligns with live workflows.The ideal candidate will be a proactive problem-solver who is comfortable being “hands-on” in the warehouse. You will have experience with ERP/WMS platforms (such as Acumatica or SnapFulfil) and a strong understanding of distribution environments. Your ability to configure systems and troubleshoot hardware integrations will be key to aligning IT capabilities with operational needs.This is a fantastic opportunity for someone with previous system support experience, working within warehouse operations, to act as the vital primary liaison between technical IT teams and operational staff.The Role:

Lead requirement gathering and translate workflows into system specifications.

Setup WMS rules, labelling systems, and handheld scanner integrations.

Manage functional testing and lead User Acceptance Testing (UAT).

Provide ongoing troubleshooting and system maintenance across all group sites.

The Person:

IT support experience within distribution, warehousing, or WMS consultancy.

Strong grasp of warehouse processes, rules, and hardware integration.

Familiar with ERP/WMS platforms; SQL or API knowledge is highly desirable.

Ability to effectively bridge the gap between technical and operational teams.

Reference Number: BBBH(phone number removed)Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.We are an equal opportunities company and welcome applications from all suitable candidates.

Role: 3rd Line Consultant ( Hybrid )Location: EssexSalary: 37,000 - 45,000Benefits:

Mental health first aid

Employee assistance programme

Employee recognition scheme

Our Client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.Key Responsibilities include:

Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support

Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.

Help with the support/mentoring of the 1st/2nd support roles

Enforcing and monitoring in line with school policies

To undertake project work and lead on various projects from inception to implementation

Internal network support if required

Internal staff training

Our ideal candidate will have:

Windows Server, Active Directory and Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Experience of leading on installations of servers and networks

Ability to make proactive decisions when an ICT emergency occurs.

Outstanding levels of customer service with positive & pro-active communication skills both verbal and written

Flexible and adaptable

Friendly and approachable

Excellent team player

Able to work independently and good at planning and organizing own time effectively.

INDITPlanet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Software & Systems Support Manager

A Sytems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sectorYour key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems. serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company’s customer base continues to grow. These will include: -

Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.

Attend client and supplier meetings as the company’s support representative. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.

Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations

Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements.

Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules.

Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.

Provide insights and recommendations based on data analysis.

Attend stakeholder meetings as the company support representative

Communicate effectively with technical and non-technical teams to provide updates and gather feedback.

To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains.Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering based application. Strong attention to detail with a customer-focused attitude is essentialGood benefits package and personal development opportunities availableIf you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CVINDJB

It Support Engineer

ISR RECRUITMENT LIMITED

25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc.

Skills and Experience:

Ability to work under pressure and manage multiple projects

2+ years experience in a similar helpdesk or IT environment is essential

Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync)

Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)

Windows Desktop 10/11

My client would like someone who is proactive and loves what they do so must have a passion for IT

Excellent customer service skills

A full driving licence would be good as their will be travel between sites at times

Working within an ITIL environment. Preferably holding a current qualification

The Opportunity:My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro.As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day.You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly.Applications:Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?

Fire and Security Engineer

Fire & Security Engineer Location: Bristol and surrounding areas Salary: 36,000 - 42,000 basic DOE Job Type: Full-Time, PermanentA highly respected fire and security company, known across Bristol for delivering exceptional service and innovative solutions, is seeking an experienced Fire & Security Engineer to join their expanding team. With a strong focus on quality, professionalism, and ongoing investment in their engineers, this company offers the perfect environment for career growth and development.This is an excellent opportunity to work on a diverse range of commercial and industrial sites, gain hands-on experience with the latest systems, and be part of a team that genuinely values and supports its engineers.What’s on Offer

Competitive salary 36,000 - 42,000 depending on experience

Paid travel time after the first 30 minutes

25 days holiday plus bank holidays

Strong on-call allowance

Life insurance and enhanced sick pay

Ongoing training, development, and clear career progression

Work with a professional, supportive, and skilled team

Your Role

Install, service, and maintain fire and security systems

Diagnose faults and carry out repairs or component replacements

Ensure all systems comply with current standards and regulations

Deliver a professional, customer-focused service on-site

Plan and manage your workload efficiently while collaborating with the wider team

Who We’re Looking For We are seeking engineers who are hands-on, motivated, and take pride in delivering high-quality work. If you’re looking for stability, career growth, and the chance to work for a company that invests in its team, this role is ideal.Send your CV to (url removed) or call for a confidential conversation and ask for Jordan.Alecto Recruitment Ltd is acting as an employment business in relation to this vacancy.YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician.INDAV

Security Engineer - Glasgow and surrounding areas Salary 40,000 - 45,000 basic DOEWe are looking for an experienced Security Engineer to join a highly respected and growing security company based in Glasgow. Known for delivering high-quality solutions across commercial and residential sites, the company has built a reputation for professionalism, reliability, and investing in its team. This is a fantastic opportunity to join a business that values its engineers, provides modern tools, ongoing training, and clear progression.The role will involve

Installation, servicing, and maintenance of intruder alarms, CCTV, and access control systems

Fault finding, testing, and commissioning to ensure compliance with current industry standards

Working across commercial and residential sites

Completing paperwork, testing, and handovers to a high standard

Building strong relationships with clients and site teams

What we’re looking for

Proven experience in security systems installation and service

Strong technical knowledge of intruder alarms, CCTV, and access control

Excellent fault finding and problem-solving skills

Full UK driving licence

Professional, reliable, and customer-focused approach

What’s on offer

Competitive salary 40,000 - 45,000 basic DOE

Company vehicle, tools, and uniform provided

Paid travel time, overtime, and on-call opportunities

Ongoing training, development, and career progression

Work with a professional, supportive, and skilled team in a company that invests in its people

If you are a Security Engineer, Installation Engineer, or Service Engineer looking to join a company that values quality, professionalism, and career growth in Glasgow, this is an excellent opportunity to take the next step.INDAV

2nd Line Support Engineer

Desktop Support Engineer BournemouthMust have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products.As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware, software and infrastructure support. You will be working within the End User Computing Team, who work closely with other IT Support Teams to provide effective and efficient second and third-line operational support, which includes client, desktop, local server and network support, training of end users, ensuring the timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room support You ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career, and we ll provide the support you need to do just that.Experience:• Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer • An engaging and customer focused attitude, with proven customer service skills • Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non-technical stakeholders whilst setting expectations and providing reassurance • Confidence, determination, resilience and the can-do attitude needed to multi-task and self-manage in an ever-changing environment • The ability to think logically, with a structured approach to troubleshooting in complex environments • Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment • A minimum of 2 years deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioningDay to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required • Contribute to and maintain technical documentation in the knowledge management database • Drive service improvement by developing documentation detailing processes and procedures • Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required • Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners • Engage with the Service Delivery Team and third-part service providers • Proactively support major incident management activity to return impacted systems to service as quickly as possible The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Applications Engineer

Automation Experts Ltd

An exciting opportunity has arisen to join a leading provider of complex, engineered components serving highly demanding industries. The business operates state of the art CNC and automated manufacturing systems and continues to grow following the award of several new projects. As a result, there is an immediate requirement for an Applications Engineer. The ideal candidate will have proven experience in programming and setting CNC machine tools, including 3 5 axis capability.Applications Engineer£40,000 - £45,000 + Enhanced Pension + HealthcareCoventry, West MidlandsRef: 25102Applications Engineer - The Role:

Be able to understand and write CNC programs, mainly Siemens 840.

Grinding / Machining components to drawing.

Machine programming and setup for Grinding of sample customer parts.

Development of processes to optimise machine cycles.

Installation of NC standard machine cycles and operational data.

Full functional testing of machines made in-house, to internal test procedures.

Prepare machine and associated equipment for PDI and installation at customers works.

Carry out full machine installation, test and customer training at customers works, globally.

Provide customer with after sales technical support.

Assist with product improvements / development.

Applications Engineer - The Person:

Carry out duties in a safe structured manner, adhering to health and safety requirements.

Must be open to travel and work at any of our global customers facilities.

Excellent communication skills to train customers in the use of our machines and provide support.

Have good experience of programming and setting CNC machines. (Siemens Controls Preferred).

Experience of grinding would be an advantage (Threads, Worms, Gears).

Capable of reading component drawings and working to tolerances required.

Experienced programmer / Setter (3 - 5 Axis) CNC machines (Siemens 840D is of advantage).

Basic ability to read machine parts lists, assembly and mechanical drawings, basic ability to read electrical drawings would be an advantage.

Be capable of completing and submitting reports or documentation in a timely manner.

Located in Coventry, West Midlands, this role would be commutable from Bedworth, Hinckley and other surrounding areas.For further information call John Anderson

Application Support Manager

Baltic Recruitment Services Ltd

Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for a Application Support Manager.Overall Purpose:

The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems.

This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.

The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.

Key Duties:Support Coordination:

Act as the primary point of contact for support

Attend client and supplier meetings as the company’s support

Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.

Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.

Maintenance Management:

Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations.

Coordinate with suppliers and internal teams for system updates, upgrades, and

Maintain accurate maintenance records

Problem Resolution:

Investigate and resolve recurring issues by collaborating with cross-functional

Analyse trends in support requests to identify opportunities for system or process

Escalate complex problems to higher management or specialised teams as

Documentation and Reporting:

Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules.

Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.

Provide insights and recommendations based on data

Stakeholder Engagement:

Attend stakeholder meetings as the company support

Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals.

Communicate effectively with technical and non-technical teams to provide updates and gather feedback.

Key Requirements:

BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).

Proven experience in a support or maintenance coordination.

Strong technical aptitude with familiarity in systems/applications maintenance, electrical engineering, IT support, or similar domains.

Excellent organisational and time management.

Proficiency in using support ticketing systems and project management.

Exceptional communication skills, both verbal and written.

Experience in supplier management and contract negotiation.

Ideally be with electrical substations and/or distribution.

Background in data analysis and reporting.

The Package:

55,000 - 65,000 per annum depending on experience.

Office based role, however some hybrid working is possible.

Holidays: 25 + English bank holidays.

Annual bonus potential.

Pension.

Death in Service.

Additional benefits.

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Frequently asked questions

What is a Support Engineer?

A Support Engineer is an IT professional who provides technical assistance and troubleshooting support for hardware, software, and network issues to ensure smooth operation of an organization's technology systems.

What skills are required for Support Engineer jobs?

Key skills include strong problem-solving abilities, proficiency with operating systems and networking, knowledge of scripting or automation tools, excellent communication skills, and experience with ticketing systems.

What qualifications do I need to become a Support Engineer?

Typically, a degree in Computer Science, Information Technology, or a related field is preferred. Certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or Cisco's CCNA can also boost your candidacy.

How do I apply for Support Engineer positions on Haystack?

You can browse available Support Engineer job listings on Haystack, create a profile, upload your resume, and apply directly through the platform with just a few clicks.

Are Support Engineer jobs available for remote work?

Yes, many companies offer remote or hybrid Support Engineer roles. You can filter job listings on Haystack to find remote opportunities that fit your preferences.

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