Product Manager - Device Lifecycle Management (DLM)/Workplace

Location: Hatfield, London, Reading, Milton Keynes, Nottingham

Competitive Salary + Bonus + Car

Working within the Technology Sourcing (TS) Europe Commercial Office, we are seeking x2 Product Managers to support our customers.

We are a focussed specialist team with in-depth commercial and operational skills offering advice and guidance pre and post sales for complex customer contracts across the Group. Our knowledge and understanding of customer solutions such as Device Lifecycle Management delivers value to both customers and Computacenter. We support growth by working seamlessly across GTS, Finance, Sales, GPS and GMS.

Our main focus areas are in life Commercial Management, Inventory Management and developing new commercial strategies across GTS to enable sales to win more.

What youll do

The purpose of this role is to advise the business and customers of the right products for their business requirements at the right price and the risks associated with product lifecycle.

• Provide product evaluation in a consistent way to enable to be competitive, increase our win rate and make recommendations to maintain or enhance Technology Sourcing profitability.
• Facilitate technical evaluation of products for customers via either PS Consultancy, CC Labs or LTS Technical Services.
• Use of Computacenter IP, knowledge of market trends and third party tooling to facilitate commercial benchmarking at both a device and component level.
• Provide platform agnostic, (WinOS, MacOS, ChomeOS) high level technical expertise.
• Provides multi-vendor device options to the business of how to maintain product margins in line with customer agreements, particularly new product selection for seamless transition.
• International engagement enabling TS capability by liaising with our partners and customers globally to provide the same or similar products to meet our customers contractual obligations.
• Advise and work closely with colleagues, delivering accurate and latest product information enabling smooth delivery of our international customer contracts.
• Provide early visibility of upcoming product changes and roadmaps.
• Act as a point of escalation on complex technology sourcing product requirements.
• Liaise with colleagues and stakeholders to ensure adoption of best practice.
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
• Support Customers environmental agenda through sustainability reporting in partnership with our vendors.
• Works as part of extended customer team and understand the roles of other team members and how you can add value to the operation in a pre-sales and delivery capacity
• Contribute to business strategy to help grow and develop the business in line with GTS targets.
• Achievement of high customer satisfaction levels.
• Effective cascade and delivery of objectives.
• Has good appreciation of contractual or commercial terms and conditions and can negotiate.
• Can build strong relationships with named suppliers.
• Can work across multiple geographies to support Group wide product lifecycle processes.

What youll need

• At least 3 years experience in a similar position.
• Experience in the understanding of supplier contracts.
• Experience in dealing with and influencing multi-tier management.
• Proven track record of work experience in a challenging commercial environment.
• Experience in technical product evaluation and a willingness to work with Computacenter partners to maintain and enhance this subject matter expertise .
• A willingness to learn and to become the subject matter expert in Technology Sourcing and how it operates.
• Demonstrates strong product technical skills along with the ability to work accurately under pressure.
• A proactive communicator with excellent interpersonal skills.
• Commercially astute/experience or comparable qualification.

Start: ASAP
End: 30 December 2026
Location: Farringdon, London

Part time - 3 days a week - Tuesday, Wednesday & Thursday - Onsite

We re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services.

You ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you ll be supported, trusted, and encouraged to contribute your ideas.

The Role

This is a hands-on technical support position providing both in-person and remote support to users across the business. You ll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You ll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes.

Key Responsibilities

• Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices
• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

What We re Looking For

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

If you re a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we d love to hear from you.

Our client is recruiting for an IT Manager to lead their internal IT function in London.

This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security.

The Role

This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools.

Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data.

Key Responsibilities
• Full ownership and management of IT infrastructure and services
• Leading, mentoring, and developing a small IT team
• Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro
• Administration of Linux servers, including scripting, web, file, and directory services
• Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points
• Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP)
• Managing Active Directory, VPNs, server/application security, and print services
• Monitoring SLAs and ticketing systems, ensuring service standards are maintained
• Preparing and presenting annual IT budgets and reporting regularly to stakeholders
• Managing service contracts, renewals, and the firm’s asset register
• Providing hands-on support for user issues, practice management systems, and infrastructure
• Being available out of hours in the event of critical IT incidents

The Candidate
• Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential)
• Strong Linux administration and command-line scripting skills (Bash/Python)
• Proven networking expertise including SonicWall, Brocade, and Ubiquiti
• Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security
• Working knowledge of Windows 10/11 and Windows Server environments
• Demonstrable experience managing an IT function and reporting to senior stakeholders
• Strong documentation skills and structured approach to infrastructure management
• Flexible, solutions-focused, and confident supporting users at all levels

What’s on Offer
• Senior leadership role with full responsibility for IT strategy and delivery
• Stable, professional services environment
• Opportunity to modernise and develop infrastructure
• Competitive salary dependent on experience

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful

Our client is recruiting for an IT Manager to lead their internal IT function in London.

This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security.

The Role

This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools.

Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data.

Key Responsibilities
• Full ownership and management of IT infrastructure and services
• Leading, mentoring, and developing a small IT team
• Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro
• Administration of Linux servers, including scripting, web, file, and directory services
• Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points
• Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP)
• Managing Active Directory, VPNs, server/application security, and print services
• Monitoring SLAs and ticketing systems, ensuring service standards are maintained
• Preparing and presenting annual IT budgets and reporting regularly to stakeholders
• Managing service contracts, renewals, and the firm’s asset register
• Providing hands-on support for user issues, practice management systems, and infrastructure
• Being available out of hours in the event of critical IT incidents

The Candidate
• Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential)
• Strong Linux administration and command-line scripting skills (Bash/Python)
• Proven networking expertise including SonicWall, Brocade, and Ubiquiti
• Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security
• Working knowledge of Windows 10/11 and Windows Server environments
• Demonstrable experience managing an IT function and reporting to senior stakeholders
• Strong documentation skills and structured approach to infrastructure management
• Flexible, solutions-focused, and confident supporting users at all levels

What’s on Offer
• Senior leadership role with full responsibility for IT strategy and delivery
• Stable, professional services environment
• Opportunity to modernise and develop infrastructure
• Competitive salary dependent on experience

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful

Senior Third-line Engineer (Apple MDM)

Hybrid (Central London)

£53,000 - £60,000 (depending on experience)

We’re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment.

This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership

What you’ll be doing

• Act as the go-to expert and escalation point for all complex Mac-related issues and escalations
• Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
• Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members
• Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
• Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
• Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
• Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform

What we’re looking for

Essential:

• Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus)
• Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
• Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
• Solid understanding of Microsoft 365/endpoint integrations and compliance tools
• Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar)
• Methodical troubleshooting, attention to detail, proactive mindset
• Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion

Desirable:

• Jamf Protect/security experience
• Familiarity with 802.1X/network auth automation
• Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
• Microsoft Intune knowledge

Senior Outlook Add in Developer | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract

Our client is looking for a experienced Outlook Add-in Developer to help support add-in solutions within a enterprise scale messaging environments. The focus of the role will be building robust, cross platform Outlook add-ins that perform across Windows, macOS, web and mobile clients.

It’ll be an exchange landscape that’s both on-premises infrastructure and Microsoft 365, where you will collaborate closely with engineering, product and operations teams in an agile delivery model.

What you’ll be doing:

• Architecting, developing, and enhancing Outlook add-ins using modern Microsoft frameworks and tools
• Ensuring add-ins deliver a consistent experience across all Outlook clients, including desktop, browser, and mobile
• Connecting add-ins to backend systems, APIs, and identity services such as Microsoft Graph and Azure Active Directory
• You’ll be working closely with product owners, architects, QA, and operations
• Maintaining compatibility across Exchange on-premises and Exchange Online deployments
• Producing and maintaining technical documentation, design guidelines, and development standards

What we’re looking for:

• You can demonstrate experience delivering Outlook add-ins within enterprise environments
• Strong hands on skills with Office.js, JavaScript or TypeScript, HTML, and CSS
• Deep understanding of Microsoft 365, Exchange Online, and the behavioral differences between Outlook clients
• Experience integrating with Microsoft Graph, RESTful APIs, and modern authentication methods (OAuth / Azure AD)

Nice to have:

• Exposure to CI/CD pipelines, Git-based version control, and automated testing practices
• Experience with Azure services such as App Services, Functions, Storage, or Key Vault

Candidates will be required to go through background checks before commencing contract.

Must be eligible to live and work in the specified work location . Some occasional travel maybe required. Only successful candidates will be contacted.

EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified

If this sounds like a good fit, apply now!

Senior Outlook Add in Developer | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract

Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract

Our client is looking for a experienced Office Add-in Developer (specialising in Outlook/have worked extensively with) to help support add-in solutions within a enterprise scale messaging environments. The focus of the role will be building robust, cross platform Outlook add-ins that perform across Windows, macOS, web and mobile clients.

It’ll be an exchange landscape that’s both on-premises infrastructure and Microsoft 365, where you will collaborate closely with engineering, product and operations teams in an agile delivery model.

What you’ll be doing:

• Architecting, developing, and enhancing Outlook add-ins using modern Microsoft frameworks and tools
• Ensuring add-ins deliver a consistent experience across all Outlook clients, including desktop, browser, and mobile
• Connecting add-ins to backend systems, APIs, and identity services such as Microsoft Graph and Azure Active Directory
• You’ll be working closely with product owners, architects, QA, and operations
• Maintaining compatibility across Exchange on-premises and Exchange Online deployments
• Producing and maintaining technical documentation, design guidelines, and development standards

What we’re looking for:

• You can demonstrate experience delivering Outlook add-ins within enterprise environments
• Strong hands on skills with Office.js, JavaScript or TypeScript, HTML, and CSS
• Deep understanding of Microsoft 365, Exchange Online, and the behavioral differences between Outlook clients
• Experience integrating with Microsoft Graph, RESTful APIs, and modern authentication methods (OAuth / Azure AD)

Nice to have:

• Exposure to CI/CD pipelines, Git-based version control, and automated testing practices
• Experience with Azure services such as App Services, Functions, Storage, or Key Vault

Candidates will be required to go through background checks before commencing contract.

Must be eligible to live and work in the specified work location . Some occasional travel maybe required. Only successful candidates will be contacted.

EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified

If this sounds like a good fit, apply now!

Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent.

The Core Pillars

• Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF.
• The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment.
• Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening.
• VIP Technical Partner: Provide “white-glove” solutions for executive leadership and sensitive business functions.
• Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy.

Your Profile

• 5+ Years in high-level corporate deskside or systems engineering.
• Mastery of Windows 10/11, macOS, and the M365 ecosystem.
• Mindset: You don’t just fix symptoms; you perform RCA to kill the root cause.
• Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs.

If you would be interested to apply please drop your updated CV on yogeshwari. com

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Level 3 Deskside Support Engineer

London Based 5 days on site

30K to 40K

A leading global professional services firm in London is seeking a Senior Level 3 Deskside Engineer to act as the primary technical point of contact for their executive leadership and high-profile consultancy teams. This isn’t just a support role-it’s a position for a technical lead who can balance deep infrastructure knowledge with “white-glove” service.

As a Level 3 Deskside Engineer you will carry out the following responsibilities

• Deliver high-priority, discrete technical care for senior leadership and executives.
• Lead complex escalations and Root Cause Analysis (RCA) to permanently resolve systemic issues.
• Manage endpoint health via Intune, SCCM, or JAMF while using PowerShell/Python to automate workflows.
• Act as the lead for OS migrations, security patching, and hardware standardization projects

The successful candidate should have the following core competencies / skills

• 5+ years in high-level Deskside or Field Engineering.
• Proficiency in Intune, SCCM, or JAMF.
• Practical experience with PowerShell or Python.
• VIP Support: Proven “white-glove” service for senior leadership.
• Strong command of Win 10/11, macOS, and M365.
• Experience with Active Directory, Azure AD, or Okta.

You will be joining a well-established, high-performing IT team within a premium consultancy environment that values technical excellence and career progression.

London Based 5 days onsite 30K to 40K

If you are ready to take the next step in your technical career, please send your updated CV to (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

2nd /3rd Line EUC Engineer
40,000 - 45,000 depending on experience
Central London
Hybrid working (1 day a week wfh)

About the Role

This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy.

You’ll support a diverse client base across the non-profit, finance, media and technology sectors. You’ll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates.

You’ll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths.

With dedicated opportunities for funded training and certifications, you’ll be joining a supportive team that invests heavily in professional development and clear career progression.

We are looking for

A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment.

You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity

Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Experience administering device management platforms such as Jamf Pro or Microsoft Intune
Confident troubleshooting complex issues, working independently and across multiple client environments
Scripting in Bash or Python, with Powershell as an advantage

Tech Stack You’ll Work With

Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec
Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Entra ID (Azure AD), PowerShell, Bash, Python
Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN)

Key Benefits

33 days holiday including bank holidays
Funded training, certifications & professional development
Pension scheme
Hybrid working with flexibility
Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology

If this is you, apply immediately - we look forward to speaking with you

Location: London, NW1
£25,000 - £30,000 plus payment and support for Microsoft certifications

My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They re known for delivering outstanding service and building long-term relationships with a loyal and varied client base.

They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1 2 years experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation.

This is a client-facing position, where you ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success.

The Helpdesk Engineer Role:

As part of a small, close-knit service desk team, you will:

• Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools
• Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed
• Log, triage and progress support tickets, resolving issues where possible or escalating appropriately
• Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help
• Carry out 1st line troubleshooting of hardware, software and user issues
• Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices
• Build and deploy new devices to client environments
• Liaise with 3rd party vendors where required
• Create and maintain clear documentation relating to client systems and processes
• Gain exposure to a wide range of modern technologies and MSP best practices

Technical Experience and Knowledge Required:

• Active Directory administration
• Windows and macOS environments
• Microsoft Office & Microsoft 365 (Email, Teams, SharePoint)
• Basic networking concepts (TCP/IP, switches, routers, firewalls)
• VPNs and remote access tools

The Person - We re looking for someone who is:

• Confident, personable and approachable, with excellent verbal and written communication skills
• Comfortable speaking to clients at all levels and representing the business professionally
• Passionate about IT and keen to build a long-term career in technical support
• Proactive, enthusiastic and eager to learn from others
• A team player who can also use their own initiative
• Organised, reliable and able to manage multiple tasks at once
• Calm under pressure and capable of thinking on their feet

Experience & Qualifications

• Recently completed an IT apprenticeship or 1 2 years experience in a helpdesk / IT support role within an MSP environment
• IT certifications are preferred but not essential, such as:
  • MS-900 / AZ-900
  • CompTIA (A+, Network+, etc.)
• A genuine interest in technology and customer service is essential

In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers.

Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

2nd Line Support Engineer - 6 month FTC - London

Principal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations.

The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business.

Key Responsibilities

• Provide 2nd line support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve escalated incidents and service requests within agreed SLAs
• Support Microsoft 365, Active Directory, Azure AD, and Exchange environments
• Manage user accounts, permissions, group policies, and access control
• Assist with onboarding/offboarding of staff across multiple office locations
• Monitor and maintain network connectivity across branch offices

Technical Skills & Experience

Core Infrastructure Support

• Windows 10/11 & macOS support
• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Active Directory & Group Policy
• Azure AD / Entra ID
• Endpoint management (Intune or similar)

Networking Fundamentals (Essential)

Strong understanding of core networking concepts including:

• TCP/IP fundamentals
• DNS
• DHCP
• LAN/WAN connectivity issues

A Full UK Driving License is required. The role is on site 4 days a week and 1 day working from home.

The Package:

If successful our client iareoffering a pro rata salary between 30,000/ 35,000. This is a 6 month fixed term contract.