ServiceNow Senior Technical Consultant – DV Cleared – Contract

Location: Remote (UK-based with travel to client sites)Day Rate: £600 - £750 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance

We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites.

This is an excellent opportunity for a hands-on technical specialist with 3–5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business.

Key Responsibilities

Solution Delivery

• Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams
• Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations
• Produce high-quality technical documentation including design specifications and test plans
• Ensure solutions align with platform best practices and are scalable and upgrade-safe

Technical Leadership

• Lead technical workstreams and coordinate day-to-day delivery activities
• Provide guidance and support to junior consultants
• Participate in design reviews, QA processes, and continuous improvement initiatives
• Identify and manage technical risks and issues

Client Engagement

• Build strong relationships with client stakeholders and technical teams
• Facilitate workshops and translate business requirements into technical solutions
• Communicate progress and technical decisions clearly to a range of audiences
• Support pre-sales activities including solution design and demonstrations

Skills & Experience

• 3–5 years of hands-on ServiceNow implementation experience
• Strong expertise in ITSM (Incident, Problem, Change, Request)
• Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server)
• Proven delivery across the full project lifecycle
• ServiceNow certifications such as CSA and CIS-ITSM
• Excellent communication and stakeholder engagement skills
• Strong problem-solving ability and attention to detail
• Must hold active DV security clearance

Desirable

• Additional ServiceNow certifications
• Experience with AI capabilities within the ServiceNow platform
• Exposure to public sector or defence environments
• Knowledge of ITIL frameworks

This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

Job DescriptionSplunk Developer Technical Lead (ITSI)Role SummaryWe are seeking an experienced Splunk Developer Technical Lead with strong hands on expertise in Splunk Enterprise, IT Service Intelligence (ITSI), and Observability. The role requires deep technical knowledge combined with design leadership, stakeholder engagement, and production responsibility across complex enterprise platforms.The candidate will lead Splunk solution design, mentor junior developers, and work closely with operations, SRE, and application teams to deliver scalable monitoring, service health, and analytics solutions.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Key ResponsibilitiesTechnical LeadershipAct as Technical Lead for Splunk implementations across monitoring, observability, and service intelligence use cases.Own end to end Splunk solution design including data onboarding, data models, dashboards, alerts, and ITSI objects.Review and govern Splunk development standards, SPL performance, and configuration best practices.Provide technical guidance, mentoring, and code reviews for Splunk developers and support teams.Splunk Core & ITSIDesign and implement Splunk ITSI components including:oServices & service hierarchiesoKPIs & thresholdsoGlass TablesoEpisode review and correlation search tuningBuild service centric monitoring aligned to business and application landscapes.Configure entity extraction, service templates, and adaptive thresholds.Data Onboarding & EngineeringLead onboarding of diverse data sources:oApplication logs, infrastructure metrics, APM data, cloud logs, and security eventsDesign and optimise:oIndexing strategyoSource types and field extractionsoData models and CIM complianceEnsure SPL queries and dashboards are performant and scalable.Dashboards, Alerts & AnalyticsDevelop advanced dashboards using:oSplunk Dashboard Studio / Classic dashboardsDesign meaningful alerts using:oCorrelation searchesoRisk based alerting principlesTranslate operational and business requirements into actionable insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery EngagementCollaborate with:oSRE / Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Required Skills & ExperienceSplunk ExpertiseStrong hands on experience with Splunk EnterpriseProven experience with Splunk ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards.Leadership & DesignExperience working as Technical Lead / Lead DeveloperAbility to own solution design and guide teams end to endStrong analytical and problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking / Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Good to HaveSplunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps pipelines)Cloud platforms (AWS / Azure / GCP) log and metric ingestionSplunk certifications (Power User, Admin, ITSI)Experience with automation and scripting (Python, Shell).\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Soft SkillsStrong communication and stakeholder handling skillsAbility to explain complex technical concepts to non technical audiencesOwnership mindset and delivery focusMentoring and team building experience.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Role LevelSenior Developer / Technical Lead (L3/L4 equivalent)

Job Description

As a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.

Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.

Job Requirements

Skills and Competencies-

• Exceptional stakeholder management and influencing skills
• Excellent communication (written and verbal) skills and ability to present at both technical and executive level
• Ability to translate technical detail into business-friendly language
• MS Office skills, including MS Project, MS Visio and MS PowerPoint
• Solid understanding of software architectures, applications and data migration concepts
• Strong analytical approach to identifying issues and driving solutions
• Highly motivated and driven individual to deliver against Project strict deadlines
• Calm, organised and decisive under pressure

Qualifications and Experience-

• Proven experience as a Project Manager delivering software or systems migrations
• PRINCE2, AgilePM or equivalent project management certifications (desirable)
• Experience working with third-party vendors and system integrators
• Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment
• Knowledge of telecoms sales, delivery and support to underpin project deliverables

Job Responsibilities

• Deliver a migration from and to a new internal CRM/CMDB/ITSM platform
• Support cost saving initiative Projects (where required)
• Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls
• Strict change and exception management controls
• Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables
• Coordinate data migration, cleansing, system integration, testing and cutover activities
• Ensure a smooth transition to operational support teams including the coordination of training and regular business communication
• Deliver the project ensuring it is aligned with the MLL compliance requirements

Job Benefits

• Pension Scheme
• Life Assurance
• Health & Dental Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 Days Holiday & Holiday Buy Scheme
• Social Activities

At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.

MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.

Job Description:

• SOC Manager
• Remote (UK)
• £800 per day (Inside IR35)
• 6 months contract
• Active SC Clearance required - must be active

We are seeking an experienced SOC Manager to lead and develop a security operations capability within a fast-paced environment. This role is key to maintaining strong cyber resilience through effective incident response, threat detection, and continuous service improvement.

Key Responsibilities

• Team Leadership: Lead and manage a cyber security operations team, ensuring strong communication, decision-making and service delivery.
• Incident Management: Oversee end-to-end incident response, ensuring processes are maintained and critical incidents are effectively managed.
• Security Monitoring: Deliver and improve security monitoring, including SIEM management, threat hunting, and intrusion detection.
• Threat Intelligence: Collect and analyse OSINT and commercial threat intelligence, providing actionable insight to stakeholders.
• Cyber Operations: Manage security tools and platforms, ensuring accurate logging, documentation, and adherence to procedures.
• Vendor Management: Manage MSSPs and third-party suppliers, ensuring SLAs and performance targets are met.

Essential Experience

• Active SC Clearance
• Proven experience leading cyber security operations teams
• Strong incident management and response background
• Experience with SIEM and security monitoring tools
• Threat intelligence analysis and reporting experience
• Strong stakeholder and vendor management skills

Desirable

• CISSP, CISM or equivalent certification
• Experience with AWS or Azure security
• ITIL Foundation or equivalent

£800.00 / day

Talent International UK and it’s subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk

Oracle DBA 12 months Remote - possible travel to Newcastle Inside IR35 - Umbrella only We are seeking an experienced Oracle DBA to support and deliver database administration and upgrade activities across Oracle Database, Oracle SOA Suite, and Oracle E-Business Suite (EBS) 12.2.x environments. The role involves working across both production and non-production systems, to upgrade/remediate, applying patches, etc., ensuring stability, performance, and successful upgrade execution. Key Responsibilities: Deliver end-to-end upgrade activities across Oracle Database, EBS, and SOA environments
Perform database upgrades and patching
Support and upgrade Oracle E-Business Suite
Upgrade and manage Oracle SOA Suite and WebLogic Server (WLS)
Upgrade Oracle ASM (Automatic Storage Management) environments
and Oracle IDCS cloud services/EBS Assertor for authentication.
Execute cloning, migration, and environment refresh activities
Raise and manage Oracle Support Service Requests (SRs) and coordinate with Oracle Support for issue resolution
Work closely with infrastructure, application, and release teams for deployment and cutover activities
Troubleshoot issues and perform root cause analysis
Ensure adherence to change and release management processes
Ensure compliance with security and governance standards Mandatory Skills: Hands-on experience with Oracle E-Business Suite 12.2.8 (EBS) upgrades/remediation engagements.
Strong hands-on experience with Oracle Database Administration (19c) including patching, upgrades, TDE/Grid infrastructure and data guard. Experience with Oracle ASM (Automatic Storage Management)
Hands-on experience in end-to-end upgrade activities across non-production and production environments
Strong experience with patching, cloning, and migration strategies
Experience in Linux/Unix environments
Experience in performance tuning and troubleshooting across DB and middleware layers
Experience in raising and managing Oracle Support Service Requests (SRs) and coordinating with Oracle Support
Ability to work in controlled / secure environments with strict governance.
Understanding of backup & recovery (RMAN) Nice to have skills Solid understanding of backup & recovery (RMAN) and high availability in AWS platforms is preferred.
Exposure & knowledge in Oracle SOA Suite, Oracle WebLogic Server (WLS) administration and upgrades is desirable.
Exposure to Oracle IDCS cloud services/EBS assertor for authentication is preferred.
Familiarity with change, release, and incident management processes (ITIL)

ServiceNow Technical Architect - DV Cleared – Contract

Location: Remote (UK-based with travel to client sites)Day rate: £600 - £700 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance

We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required.

This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.

Key Responsibilities

Architectural Leadership

• Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
• Define architecture standards, integration patterns, and platform strategy across engagements
• Produce high-quality solution architecture and design documentation
• Ensure all solutions align with best practices, are scalable, and remain upgrade-safe

Delivery & Technical Governance

• Act as the senior technical escalation point across the full delivery lifecycle
• Conduct design and code reviews, ensuring quality and consistency
• Identify and mitigate technical risks across programmes
• Oversee platform health including performance, instance strategy, and upgrade planning

Client Engagement & Pre-Sales

• Build trusted relationships with senior client stakeholders
• Lead solution workshops, scoping sessions, and architectural discussions
• Translate complex requirements into clear, deliverable technical solutions
• Support pre-sales activities including proposals and demonstrations

Leadership & Practice Development

• Mentor and develop consultants across the technical team
• Contribute to best practices, reusable assets, and internal capability development
• Stay current with ServiceNow platform innovations, including AI capabilities
• Help shape the ongoing growth and maturity of the technical practice

Skills & Experience

• Proven experience as a ServiceNow Technical Architect or senior technical lead
• Deep expertise across ITSM, ITOM, and CMDB / CSDM
• Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
• Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
• Experience delivering complex, enterprise-scale solutions end-to-end
• Strong leadership and stakeholder management skills
• Excellent communication skills, able to engage both technical and non-technical audiences
• Must hold active DV security clearance
• ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Desirable

• ServiceNow Certified Technical Architect (CTA) or working towards
• Experience with AI/ML capabilities within the ServiceNow platform
• Background in public sector, defence, or highly regulated environments
• Additional ServiceNow certifications across ITOM or other modules
• Knowledge of ITIL frameworks

This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.

A highly experienced Service Delivery Manager is needed to join one of the world’s biggest players in Financial software.

Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.

In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.

Youll also oversee the delivery of service enhancements, small change requests, and ongoing improvementscoordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively.

This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.

Applicant requirements:

• Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
• Strong B2B relationship management experience, ideally in fintech or financial services
• Knowledge of ITIL and service level management (certification preferred)
• Experience supporting live customers and driving service improvements
• Skilled in incident/problem management and coordinating technical teams
• Strong analytical, communication, and stakeholder-management abilities
• Comfortable working in a dynamic, fast-changing environment

Responsibilities:

• Own end-to-end service delivery and SLA performance
• Monitor service metrics and produce clear performance reporting
• Act as main customer contact and escalation point
• Build strong relationships and run regular service reviews
• Drive continuous improvement and resolve issues quickly
• Identify risks and implement mitigation plans
• Ensure SLA and contract compliance
• Support billing and identify efficiency opportunities
• Coordinate enhancements, upgrades, and minor change requests

Responsibilities:

• Assess the current state of monitoring and observability across applications.
• Provide proactive alerting & visualization by creating actionable dashboards for applications and alerting strategies.
• Establish and promote monitoring best practices.
• Act as an escalation point for incidents and provide strategic guidance and recommendations to engineering and operations teams.
• Use Infrastructure as Code (IaC) tools like Terraform and Scripting (Python, Bash, PowerShell) to automate monitoring setups.

Key Skills:

• Solid experience with APM, monitoring, observability and event management tools including Datadog, Dynatrace/AppDynamics, Grafana.
• Experience with JSON and Scripting languages such as Python, Bash, PowerShell or JavaScript for automation of tasks.
• Exposure to CI/CD pipelines and IaC (Infrastructure as Code).
• Strong in analytical and problem-solving skills for diagnosing complex issues
• Effective in communication, individual leadership, and cross-functional team collaboration.
• Ability to think outside the box, sensitivity towards business impacts, and self-awareness to refine processes.
• Proficiency in broader aspects of monitoring and observability (APM, System Monitoring, Logs, Tracing, Visualization, Reporting and Integration)
• Certified professional in Dynatrace/AppDynamics or ITIL is desirable.

12 months
Remote - possible travel to Newcastle
Inside IR35 - Umbrella only

We are seeking an experienced Oracle DBA to support and deliver database administration and upgrade activities across Oracle Database, Oracle SOA Suite, and Oracle E-business Suite (EBS) 12.2.x environments. The role involves working across both production and non-production systems, to upgrade/remediate, applying patches, etc., ensuring stability, performance, and successful upgrade execution.

Key Responsibilities:

• Deliver end-to-end upgrade activities across Oracle Database, EBS, and SOA environments
• Perform database upgrades and patching
• Support and upgrade Oracle E-business Suite
• Upgrade and manage Oracle SOA Suite and WebLogic Server (WLS)
• Upgrade Oracle ASM (Automatic Storage Management) environments
• and Oracle IDCS cloud services/EBS Assertor for authentication.
• Execute cloning, migration, and environment refresh activities
• Raise and manage Oracle Support Service Requests (SRs) and coordinate with Oracle Support for issue resolution
• Work closely with infrastructure, application, and release teams for deployment and cutover activities
• Troubleshoot issues and perform root cause analysis
• Ensure adherence to change and release management processes
• Ensure compliance with security and governance standards

Mandatory Skills:

• Hands-on experience with Oracle E-business Suite 12.2.8 (EBS) upgrades/remediation engagements.
• Strong hands-on experience with Oracle Database Administration (19c) including patching, upgrades, TDE/Grid infrastructure and data guard.
• Experience with Oracle ASM (Automatic Storage Management)
• Hands-on experience in end-to-end upgrade activities across non-production and production environments
• Strong experience with patching, cloning, and migration strategies
• Experience in Linux/Unix environments
• Experience in performance tuning and troubleshooting across DB and Middleware layers
• Experience in raising and managing Oracle Support Service Requests (SRs) and coordinating with Oracle Support
• Ability to work in controlled/secure environments with strict governance.
• Understanding of backup & recovery (RMAN)

Nice to have skills

• Solid understanding of backup & recovery (RMAN) and high availability in AWS platforms is preferred.
• Exposure & knowledge in Oracle SOA Suite, Oracle WebLogic Server (WLS) administration and upgrades is desirable.
• Exposure to Oracle IDCS cloud services/EBS assertor for authentication is preferred.
• Familiarity with change, release, and incident management processes (ITIL)

Senior Systems Support Engineer About the Company Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls. Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines. Support security hardening and compliance activities across front-office platforms and applications. Assist in improving endpoint delivery strategies including: Application deployment Antivirus management Security patching Driver and firmware updates Operating system deployment Manage documentation relating to systems, processes, and operational procedures. Own the full lifecycle of patch deployment activities from testing through to production rollout. Support platform upgrades, migrations, and access control management. Participate in technical projects involving software deployment to bespoke hardware and devices. Escalate issues appropriately and contribute to incident resolution. Support training and knowledge transfer activities following technical changes. Work collaboratively with internal teams, stakeholders, and customers where required. Required Skills & Experience Essential Degree in Computer Science, Engineering, or equivalent commercial experience. Strong experience with enterprise patch management and endpoint management tools such as: Ivanti Endpoint Manager Microsoft SCCM ManageEngine NinjaOne or similar technologies Strong PowerShell scripting experience. Experience deploying and supporting Microsoft operating systems across desktop and server environments. Experience supporting multi-platform infrastructure environments. Proven experience managing patch testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001 / ISO 20000. Strong networking fundamentals including TCP/IP. Experience with Microsoft Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages such as: Bash Powershell VB.NET C++ .NET Batch scripting

• IT Services Manager
• Plymouth, Devon (Remote role with travel to client sites)
• c£40,000 per year
• 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.

The Opportunity:

Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites.

You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement.

You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.

NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.

Role and Responsibilities:

• Leading company-wide IT service operations and BAU delivery
• Line managing Service Leads and the central Service Desk
• Owning incident, request, problem and change processes
• Managing IT procurement, assets and supplier relationships
• Acting as the key operational escalation point
• Driving service consistency, standards and continuous improvement
• Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows
• Collaborate with Infrastructure, and Governance Leads to ensure alignment with strategic and compliance requirements.
• Maintain architectural documentation, system maps and operational workflows.
• Own and oversee day-to-day IT service operations across the business.
• Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met.
• Manage resourcing and workload distribution across the business based on demand.
• Lead operational incident, request, problem and change processes (aligned to ITIL).

Applications:

Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Plymouth as an IT Services Manager and how you can become a part of their ongoing success story.

Description

Service Architect

Location: Farnborough, with flexibility to work from home dependent on business demands

Salary: £58,400 - £74,900

The Role

The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers.

The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user centric. Responsible for the delivery of cost-effective service solutions that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system.

What will I be doing?

The Service Architect will be responsible for varied deliverables across the Programme;

Bids & Proposal

• Producing Service Management responses for proposals and being the Service Lead on bids or being a Service Architect in support of the Service Lead (I.e. deputy).
• Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.
• Working with the Project Lead (Programme or Project Manager) to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.
• Creation of a Basis of Estimate (BOE) to establish the level of effort for all operations and the effort to stand the service up from an SM perspective.
• Ensuring Service Management resources are underwritten with the Leidos Service Director.
• Creation and management of Service Management RAID logs.
• Working closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs they develop support the service architecture principles.
• Translating customer requirements and contractual obligations into a Service solution.
• Providing thought leadership in relation to service architecture.
• Managing bid workload to a costed budget.
• Working in collaboration with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.
• Performing peer reviews (Solution Overview, HLDs, Delivery plans etc.) as required to ensure that high-quality proposals are submitted.
• Performing audits, standards compliance checks and due diligence as required.
• Upon contract award (and dependent on Service Architecture availability), responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.

Service Design

• All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub-processes to support solution development.
• Collaborating with Solution Architect and Chief Engineer to develop Service Management architecture.
• Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition the service into live production.
• Identifying and managing service risks, dependencies and issues appropriately aligned to the Service Delivery Plan.
• Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.

Service Implementation

• Reporting into the role of the Service Delivery Manager (SDM) to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos strategy.
• Liaising with Programme Management, Service Delivery, and customers to assure delivery of quality service products on time and to budget.
• Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
• Supporting transformation of the customer organisation to an ITIL based model.
• Working closely with the Service Operations team to ensure that implemented or changed services can deliver to target service levels and performance indicators.

CSI

• Championing Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.
• Identifying areas of improvement.
• Establishing CSI mechanisms for the life of the service.

What does Leidos need from me?

To be successful in this role you will have experience in designing full end-to-end service solutions in large scale enterprise environments.

You will need good understanding of enterprise IT technologies infrastructure components and business processes.

You will be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contract.

The Service Architect must have:

• A detailed knowledge of Service Delivery concepts and techniques.
• A strong operational understanding of service supply chains.
• Experience of Service Design for major IT systems and services.
• Experience of supporting new business development activities and creating value propositions around our service portfolio.
• The ability to write coherent, concise, and readable technical documentation.
• Providing input to the pre-sales process to facilitate submission of high-quality achievable proposals.
• Strong stakeholder management and interpersonal skills, interfacing/presenting to director level.
• Experience of developing service-based process and procedures in a commercial environment.
• Experience of driving through service improvement activities.
• Understanding of how technology, process, tools and people combine together to provide effective solutions.
• Experience in selecting and applying Service Management principles, policies, and techniques in client operational environments.
• The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
• Experience of working in a matrix management environment.
• Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
• Excellent verbal communication skills including presenting.
• Client Relationship Management - Build effective relationships with client team at all levels.
• Understanding of SecDevOps function and agile development methodologies.
• Experience of the development of complex IT services including customer liaison management.
• Experience and knowledge of financial management, cost centre control and project planning and delivery.
• Experience of developing SLAs and operational procedures in a commercial environment.
• Good strategic planning and organisational skills.
• Excellent leadership and people management skills - good team builder and leader.

It would be desirable if you had:

• Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences.
• An understanding of Service integration and management (SIAM) management methodologies.
• As awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers.

Key Qualifications:

• ITIL v3 / 4 certification

Clearance Requirements:

• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Flexi-Time Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£58,400.00-£74,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

We’re seeking a IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.

You will lead observability across services, ensuring effective monitoring and actionable insights. You’ll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you’ll help resolve issues and deliver ongoing service improvements.

Key Requirements

• Experience managing capacity and performance in IT environments
• Hands-on experience with AWS and Azure
• Strong knowledge of ITIL v3/v4 (certification required)
• Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
• Knowledge of Windows and Linux server environments
• Scripting skills (e.g. Python, PowerShell, Node.js)
• Experience integrating data via APIs, webhooks, or messaging
• Strong analytical, problem-solving, and stakeholder management skills

Desirable:

• DevOps exposure
• Network infrastructure and communications protocols knowledge
• Experience with social alarm platforms

If you’re looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Digital Experience Engineer/DEX & Adoption Engineer

Location: London
Department: Digital Workplace

100% Remote London up to circa £90k + Benefits

We’re looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry-driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You’ll engineer experience scoring, dashboards, self-healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.

This role works closely with Operations, Automation, and Pre-Sales, delivering productised experience services that are proactive, data-driven, and continuously improving.

What You’ll Do

• Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity.
• Build experience scoring models, KPIs, and XLA metrics across devices, applications, and user sentiment.
• Develop self-healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
• Deploy and integrate Digital Adoption Platforms (WalkMe/Whatfix) to guide users and drive Microsoft 365 adoption.
• Build dashboards and analytics in Power BI for experience insights and XLA reporting.
• Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
• Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
• Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.

What We’re Looking For

• Hands-on experience with DEM tools (SysTrack, Nexthink, Aternity).
• Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
• Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
• Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
• Strong analytical mindset with the ability to turn telemetry into actionable improvements.
• Excellent documentation and standardisation skills.
• Understanding of digital adoption, user behaviour, and change-driven experience improvements.

Certifications

Strongly Preferred:

• WalkMe or Whatfix Academy certification
• Power Automate or Power Platform fundamentals

Beneficial:

• Power BI/data visualisation certifications
• Microsoft 365 adoption or change management certifications
• ITIL Foundation

Why Join Us?

• Shape the future of Digital Employee Experience across a global Digital Workplace platform.
• Work with cutting-edge DEM, automation, and DAP technologies.
• Help build a telemetry-led, self-healing, user-centric service model.
• Contribute to product innovation, roadmaps, and XLA-based service design.

RSG Plc is acting as an Employment Agency in relation to this vacancy.

Location: Remote (occasional travel to Swindon)

Contract: Until 30 September 2026

IR35: Inside

Clearance: BPSS required

Rate: Up to 550 per day (Umbrella)

About the Role

We are seeking an experienced Senior Salesforce Test Engineer to support a major public sector digital programme. You will play a key role in ensuring the quality and reliability of enterprise Salesforce solutions across complex integrated systems, contributing across the full software delivery lifecycle.

Key Responsibilities

• Functional, integration, exploratory, and non-functional testing
• Test automation using Playwright and BDD (Cucumber)
• API testing using Postman or Rest Assured
• Collaboration with Salesforce developers on unit test coverage
• Supporting UAT with business analysts
• Managing defects through to resolution
• Maintaining and improving regression test suites
• Supporting release and DevOps processes
• Mentoring junior testers
• Stakeholder reporting and demos

Essential Skills & Experience

• Strong Salesforce (SFDC) platform experience
• Salesforce functional & integration testing
• Salesforce Admin 201 or equivalent experience
• Playwright automation experience
• BDD frameworks (Cucumber)
• API testing tools (Postman / Rest Assured)
• JavaScript or Java scripting (read/write ability)
• Experience testing React-based applications
• Agile delivery experience
• CI/CD and DevOps understanding

Desirable Experience

• ISTQB or Agile Tester certification
• ITIL Foundation
• Apex (basic scripting/reading)
• Loans & Investment application experience
• Conga templates
• FinDock & GoCardless integrations
• Experience delivering digital transformation programmes

About You

You are a senior test engineer with strong Salesforce expertise and a passion for automation and quality engineering. You are confident working across technical and business teams, mentoring others, and improving testing practices in Agile and DevOps environments.

IT Service Relationship-Experience Lead (Contract: Inside IR35)

The purpose of the Service Experience Manager (IT) is to lead on IT Service Relationship Reviews with all internal organisational departments. The role will track, measure and report on internal Customers experience using IT Services end-to-end, to drive continual service improvement and value of IT Services

The role will encompass the following areas of responsibility, but this is not finite:

• Chair, minute action Service Relationship meetings (approx. 23 pcm)
• Colleague Experience Surveys
• Create Reporting \ Dashboards
• Manage complaints
• Maintain Continual Improvement Plans
• XLA – Experience Level Agreement

Job Summary

This is role which will be focussed on leading Service Relationship Meetings with internal department Heads and Managers, to maintain relationships with IT for continual service improvement.This role requires IT technical understanding, so someone who has worked within an IT Dept. However, the role is a customer focused role to provide a point of escalation, drive service improvement and track actions from the service relationship meetings.

This role requires a knowledge of building reports and dashboards to demonstrate value for IT and our Customers eg Designing and creating customer feedback surveys on IT Services and continually following up output.

This is an administrative role which requires excellent administrative, organisational and analytical skills, due to the feedback surveys required

You will…

• Chair regular internal Service Reviews with departments, as forum to capture Service Experience and Value of IT, document and track minutes and actions
• Create and maintain Colleague Experience Surveys and use output for continual service improvement (CSI)
• Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services)
• Produce Monthly Dashboards & Reports (ITSM tool, Power BI)
• Develop, implement and maintain process to manage / track complaints
• Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way
• Think innovatively
• Be individually motivated to drive and promote the Colleague Experience function in and out of IT
• Analyse both quantitative and qualitative data using appropriate tools, to provide clear insights for driving improvement for Colleague Experience across IT
• Maintain ‘Service’ culture throughout IT Department
• Maintain communication / between Colleagues and IT individual units
• Spend day-in-the-life-of with our various colleagues/organisation units, incl IT

You have…

• Advanced administrative skills using Microsoft suite ie Word, Excel, Powerpoint, Analytics
• Good analytical knowledge and experience of designing and producing IT reports, dashboards and management information with Power BI or alternate analytic tools
• Extensive experience working within IT Dept / Customer outcome focused role
• Good communication, influencing and negotiation skills to drive Colleague Experience, cultural, procedural and functional change across the organisation
• Self-motivated, target-driven, success focussed
• Excellent time management / deadline focused
• Strong oral and written communication skills
• Tactful and approachable at all times. Open, honest and strong personality
• Team player, collaborative and able to work as part of a team drawing on the expertise of colleagues to ensure that the requirements of the organisation as a whole are met
• ITIL v4 Foundation minimum certification

What’s in it for you

• Exposure to global IT operations across multiple locations
• Hands-on experience with Microsoft 365, cloud tech and security initiatives
• Opportunity to work on projects and service improvements, not just support tickets
• A role with autonomy, variety and real impact
• Clear progression into senior support or engineering roles

What you’ll be doing

• Delivering 1st and 2nd line support to users (remote and occasional on-site)
• Troubleshooting hardware, software, networking and M365 issues
• Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
• Supporting endpoint management (Intune)
• Handling IT equipment lifecycle (setup, deployment, maintenance)
• Working with partners on incident resolution and escalations
• Contributing to IT projects, upgrades and improvements
• Maintaining documentation and identifying ways to improve services

Must-haves

• 1–3 years in IT support / service desk / MSP
• Strong knowledge of Microsoft 365
• Experience with Windows and Apple devices
• Understanding of Azure AD / Entra ID
• Strong problem-solving and communication skills
• Able to manage workload, take ownership and work independently

Nice to have

• Experience with Intune or endpoint management tools
• Awareness of ITIL practices
• Basic cybersecurity knowledge
• Experience in a multi-site or global environment
• Involvement in IT projects or improvements

Description

Senior DevOps Engineer

Programme Name: LCST

Location: Remote, with attendance at Leidos UK Bristol or Customer sites as required

We’re ready for you to unleash your potential!

Role Overview:

We are seeking an experienced hands-on Senior DevOps Engineer to join the LCST Programme team. As part of a high-performing Agile team, you will design, implement, and support secure, scalable cloud infrastructure using a tailored SAFe Agile SecDevOps Scrum process. You’ll apply DevOps best practices and cloud-native design principles, leveraging AWS services and Infrastructure as Code (IaC) to drive automation and continuous delivery across environments.

This role also includes hands-on work with automated testing, deployments, and infrastructure monitoring—alongside participation in Agile ceremonies, risk mitigation activities, and collaborative solution design. Cross-functional flexibility across systems engineering, software development, testing, and security is highly valued.

Key Responsibilities:

• Demonstrated experience in managing source code with GIT, including pull requests, branching strategies (Trunk-based, GitFlow), and collaborative version control workflows
• Expertise in designing and managing AWS cloud infrastructure, including services like EC2, ECR, ECS, ECK, ASG, VPC, RDS, Load Balancers, Lambda, IAM, ports, R53 etc
• Strong proficiency in IAC using Terraform and Ansible to provision, configure, and maintain secure and scalable cloud environments
• Experience building and maintaining CI/CD pipelines using Jenkins, implementing automation for building, testing, and deploying applications across multiple environments
• Proven ability to write and maintain scripts and automation tools using Bash, Python, and PowerShell to enhance operational workflows and eliminate manual tasks
• Familiarity with containerisation using Docker and orchestration best practices, along with configuration management using Ansible.
• Knowledge of secrets management and access control using tools like Vault and IAM policies, ensuring secure handling of credentials and sensitive information
• Strong understanding of AWS security best practices, including encryption, patching, monitoring, least privilege access, and compliance requirements.
• Hands-on experience in implementing and managing backup, recovery, and disaster recovery strategies to ensure data protection and business continuity]
• Ability to implement robust monitoring and logging solutions e.g., CloudWatch, to ensure system reliability, observability, and proactive incident response
• Comfortable working in Agile development teams, translating business requirements into technical solutions, and actively participating in sprint planning, retrospectives, and daily stand-ups
• Capability to design scalable, resilient, and cost-effective cloud-native solutions that meet availability and performance objectives
• Strong troubleshooting and problem-solving skills with the ability to identify root causes and implement effective mitigation strategies in complex environments
• Understanding of routing, traffic management, and load balancing, including configuration of NGINX and AWS-native tools for optimizing traffic flow.
• Experience with structured release and change management processes, including deployment governance, rollback strategies, and versioning control.
• Awareness of Java application environments and deployment considerations is a plus for supporting platform-wide consistency and integrations
• Proactive mindset with a continuous improvement attitude, regularly identifying opportunities to enhance delivery pipelines, infrastructure, and development practices
• Proficiency in designing and managing SNS topics for event-driven architectures, integrating notifications with Lambda, or external systems to support decoupled and scalable cloud workflows
• Hands-on experience using Atlassian tools such as Jira, Confluence and Bitbucket to support Agile delivery, documentation, collaboration, and CI/CD pipeline management
• Working knowledge of Active Directory and ADFS for identity and access management, including group policy management, SSO, and integration with cloud authentication services

Application Requirements:

• Hands-on experience:
  • in any programming language e.g. python, bash, powershell, etc
  • in Redhat OS
  • in AWS OR Azure OR any other cloud provider
  • as Redhat and windows Admin
  • in containerised solution
  • in supporting application troubleshooting
  • IAC – terraform
  • App config - ansible or any other like puppet
  • CI/CD pipeline like Jenkins or Azure devops or bamboo, etc
  • Any Automation

Desired Skills:

• AWS Certified DevOps Engineer – Professional or equivalent certification
• Proficiency in Terraform, AWS CDK, or CloudFormation
• Experience with Ansible for configuration management
• Strong scripting skills (e.g., Python, PowerShell, Bash)
• ITIL Foundation Certification or experience with ITIL-based environments

Interview Requirements:

• This role will involve a two-stage interview process:
  • First stage: face to face video competency-based interview covering your experience and transferable skills/application requirements into the role
  • Second stage: face to face in person interview at our Bristol office, this will include a technical test aligned around the application requirement capabilities

Clearance Requirements:

• Clearance to Start BPSS
• Clearance for Role SC
• Must be a UK Citizen and based in UK for the duration
• Must have, or be able to obtain, a UK SC Clearance

Clearance Requirements:

• BPSS pre-screening required to start

​​

Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction…

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•   Flexible Working Scheme

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD’s materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UK’s defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

SAP Quality Management (QM) Professional

Location: Remote / Home-Based (UK-based flexibility available)

About the Role

We are seeking an experienced SAP Quality Management (QM) Professional to join a global engineering and technology organisation operating within complex, regulated industries including defence, aerospace, and security.

This role sits within a dedicated SAP ERP Centre of Excellence, supporting critical systems and driving continuous improvement across SAP QM solutions.

You will be responsible for supporting, enhancing, and maintaining SAP Quality Management processes while working closely with both internal stakeholders and external delivery partners.

Key Responsibilities

• Resolve SAP QM incidents in a timely and efficient manner to minimise operational disruption
• Gather, analyse, and interpret business requirements in collaboration with end users and ERP functional teams
• Produce clear and detailed functional specifications for SAP QM configuration and development changes
• Work closely with internal teams and external System Integrator (SI) partners throughout build, test, and deployment phases
• Support full SAP project lifecycles in complex, regulated environments
• Contribute to ongoing service improvement and optimisation of SAP QM processes

Required Experience & Skills

• Extensive hands-on experience in SAP Quality Management (QM)
• Strong understanding of SAP QM principles, configuration, and best practices
• Proven experience delivering or supporting multiple SAP project lifecycles in a lead or senior capacity
• Ability to create high-quality functional specifications for development and testing teams
• Experience working within cross-functional teams, including developers and functional consultants
• Working knowledge of ITIL processes
• SAP Fiori experience within QM is highly desirable
• Eligibility for SC clearance (Security Clearance) is essential

About the Team

You will join a highly skilled SAP ERP Centre of Excellence made up of subject matter experts and support specialists focused on incident resolution, system stability, and continuous improvement. The team supports a strategic roadmap aimed at expanding SAP capabilities and delivering long-term business value.

Why Join?

• Competitive salary of 65,000 - 75,000
• Fully remote / home-based working with flexible arrangements
• Strong career development and progression opportunities
• Exposure to large-scale, complex SAP environments
• Collaborative and supportive global team environment

Apply Now

If you are an experienced SAP QM professional looking to take the next step in your career and contribute to meaningful enterprise-scale projects, we would love to hear from you.

The Body Shop

The Body Shop has been here since 1976 and we’re not going anywhere. There’s never been a more exciting time to join us, with a range of fantastic opportunities now available.

We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation’s Microsoft Azure cloud platform. The role ensures Azure services are secure, cost-effective, well-architected, and aligned with company standards, while maintaining strong operational integration with Infrastructure and Security teams.

This is a 12 month fixed-term role that combines leadership, operational ownership, and selective hands-on technical involvement, ensuring Azure delivers ongoing business value.

More about the role

Azure Governance, Security & Cost Optimisation

• Oversee Azure cloud governance, ensuring alignment with company standards, security policies, and compliance requirements
• Drive cost optimisation and best practices across Azure environments
• Ensure appropriate controls for identity, access, security, monitoring, and compliance
• Maintain oversight of Azure standards, policies, and operating procedures

Azure Platform & Landing Zones

• Ensure Azure Landing Zones and associated workflows are designed, built, and maintained to a high technical and security standard
• Deliver and maintain a secure Azure operating model
• Ensure consistency, resilience, and scalability across Azure environments

Operational Leadership & Incident Management

• Lead and coordinate Major Incident response relating to Azure and associated cloud services
• Act as a senior escalation point for complex platform issues
• Drive post-incident reviews, root cause analysis, and service improvements

Vendor & Service Management

• Provide a high standard of vendor and service management
• Manage relationships with Microsoft and third-party suppliers
• Ensure services meet agreed SLAs, security expectations, and value-for-money objectives
• Lead service reviews and escalation activities

Strategic Alignment & Stakeholder Engagement

• Work proactively with Infrastructure and Security Operations teams to ensure strong alignment
• Ensure cloud platform capabilities support operational and security requirements
• Act as a key point of contact for Azure platform matters across the organisation

Architecture & Technical Assurance

• Provide Azure architectural review and validation for new and existing solutions
• Ensure designs meet standards for security, performance, resilience, and operability
• Act as a design authority for Azure platform changes

Change, Projects & Continuous Improvement

• Manage project and BAU change from design through build and transition to operations
• Drive cloud projects and value-add improvements to the Azure platform
• Ensure changes follow agreed governance, risk, and change management processes

Hands-On Technical Support (When Required)

• Provide 3rd-line support as required for:

• Azure RBAC
• Microsoft Entra ID (Azure AD)
• Microsoft 365 administration
• Licence management and optimisation

• Support complex troubleshooting and configuration activities

What we look for

Essential

• Proven experience managing Azure cloud environments
• Strong knowledge of Azure governance, security, and cost optimisation
• Experience designing or operating Azure Landing Zones
• Experience leading major incident management in a production environment
• Strong vendor and service management experience
• Experience managing technical change across projects and BAU

Desirable

• Azure certifications AZ-900, as a minimum and ITIL 4 or higher.
• Experience in regulated or security-focused environments

Personal Attributes

• Proactive, delivery-focused, and improvement-driven
• Calm and authoritative during high-impact incidents
• Able to operate at both strategic and hands-on technical levels
• Strong communicator with technical and non-technical stakeholders

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.

We are seeking an experienced SAP EWM Lead Consultant to support a high-profile programme within a regulated environment. This role combines hands-on expertise in SAP Extended Warehouse Management (EWM) with leadership responsibility across delivery, operations, and stakeholder engagement.

Job Title: SAP EWM Lead Consultant (Contract)
Location: Remote (UK-based) with occasional travel to Poland

The successful candidate will play a key role in ensuring operational excellence across SAP landscapes, particularly within BASIS and HANA environments, while driving successful EWM implementations and ongoing support.

Responsibilities include but are not limited to:

• Lead the resolution of escalations and incidents within SAP BASIS and HANA environments, ensuring adherence to SLAs and quality standards
• Oversee and contribute to SAP EWM delivery across full project lifecycles
• Validate and manage change implementation plans, ensuring compliance and minimising operational risk
• Conduct root cause analysis and trend analysis, presenting findings to business stakeholders
• Engage with customers regularly to identify operational issues and drive continuous improvement
• Support capacity planning activities across SAP systems to optimise performance
• Mentor team members, develop SOPs, and maintain clear technical documentation
• Act as a key interface between technical teams and business stakeholders

What we are looking for:

• Minimum 2 full lifecycle SAP EWM implementations
• At least 3 years’ experience in SAP WM
• At least 3 years’ experience in SAP EWM
• Strong expertise in SAP BASIS and SAP HANA administration/support
• Proven experience within the Defence sector or Defence-related environments
• Specific experience in ammunition management
• Demonstrated team leadership and mentoring capability
• Strong analytical skills, including root cause and trend analysis
• Solid understanding of ITIL frameworks and incident management
• Excellent communication and stakeholder engagement skills
• Fluent English (written and spoken)
• SAP Certified Technology Associate (SAP HANA) - desirable
• ITIL Foundation Certification - desirable
• Must be immediately available for a full-time contract
• Willingness to travel occasionally to Poland
• Due to project constraints, candidates must have:
  • Minimum 5 years continuous UK residency
  • No personal or familial background linked to Russia or Belarus
  • Please note: certain nationality restrictions apply due to project requirements

This is an opportunity to work on a critical, high-impact programme within a complex and highly regulated environment, offering strong day rates and the flexibility of primarily remote work.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.