ITIL Jobs in Birmingham

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ITIL Jobs in Birmingham

Overview

Looking for ITIL jobs in Birmingham? Explore top ITIL vacancies in Birmingham’s thriving IT sector on Haystack. Whether you’re an ITIL expert or looking to advance your career in IT service management, find the latest Birmingham ITIL job opportunities tailored to your skills. Start your search now and connect with leading employers hiring ITIL professionals in Birmingham.

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ServiceNow Architect

Stackstudio Digital Ltd.

Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35)SummaryWe’re seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.Key Responsibilities

Architecture & Solution Design

Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).

Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.

Create high-level and detailed solution designs, sequence diagrams, and integration contracts.

Salesforce Integration

Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.

Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.

Platform Governance & Best Practices

Establish technical guardrails, coding standards, ACL/security model, and reusable patterns.

Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.

Delivery Leadership

Provide architectural runway and technical direction to developers and admins; perform design/code reviews.

Optimize performance, scalability, resiliency, and upgradeability across environments.

Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality.

Security, Risk, and Compliance

Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable).

Stakeholder Engagement

Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders.

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience).

7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations.

Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience.

Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar).

Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams.

Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security.

Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment.

Preferred Qualifications

ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable.

Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus.

Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases.

Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy.

Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus).

ITIL v4 certification or equivalent practical experience.

Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving.

Group IT Infrastructure Manager

+5

Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You’ll lead a team of skilled IT individuals, fostering a collaborative and service focused culture.From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.As a Group IT Infrastructure Manager, you will need to have/be:Networking

Strong network admin, installation, and troubleshooting skills (CCNA level).

Experience with Cisco, Fortinet, Ruckus; performance and security focused.

Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design.

Hardware & Infrastructure

Good understanding of hardware, cabling, wireless tech, and IT security basics.

Experience with rack servers, RAID, SAN/NAS storage.

Competent with monitoring tools (SolarWinds, Nagios, PRTG).

Microsoft Technologies

Strong Windows Server (Apply online only , AD, Group Policy, and systems admin.

Working knowledge of Exchange Online.

Experience with Azure AD and hybrid identity.

Familiar with Intune and JAMF for device management.

Solid Office 365 and Windows 10/11 admin skills.

Virtualisation & Cloud

Skilled in Hyper-V and VMware (resource management, backups, failover).

Exposure to Azure, AWS, GCP for migrations and optimisation.

Communication Systems

Experience with enterprise VoIP systems.

Knowledge of IP CCTV setup, storage, and network integration.

Backup & DR

Proficient with Veeam for backup/replication.

Experience in DR planning, failover, and resilience testing.

Security & Compliance

Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection).

Understanding of ISO 27001 and GDPR; audit support experience.

Familiar with SIEM tools (Splunk, Sentinel).

Operating Systems & Automation

Working knowledge of Linux (Ubuntu, CentOS).

Scripting with PowerShell, Bash, Python.

Familiar with ITSM platforms (ServiceNow, Freshservice).

Soft Skills

Strong analytical and problem-solving ability.

Excellent communicator across technical/non-technical teams.

Highly organised with good multitasking skills.

Leadership experience driving team performance and improvement.

Certifications

Essential: MCSE, ITIL, CCNA (or equivalent)

Desirable: CISSP / Security+, ISO 27001, PRINCE2

Details:

Salary: 65, 000 - 70, 000

Working Hours: Full time Monday - Friday

Location: Tamworth (on site full time)

Duration: Permanent

Role of Group IT Infrastructure Manager:

Visible, approachable leader across all sites.

Partner with departments to deliver proactive, value-driven IT solutions.

Provide IT input in management meetings to support strategic decisions.

Support wider teams during peak periods to maintain smooth operations.

Oversee daily IT operations across servers, applications, and networks.

Manage installation, upgrades, and maintenance of hardware/software.

Lead procurement and lifecycle management of IT equipment.

Ensure system performance through testing, monitoring, and improvement.

Manage and optimise WAN infrastructure across all sites.

Maintain strong security controls to protect systems and data.

Proactively identify and resolve vulnerabilities through updates and patches.

Maintain robust disaster recovery and backup strategies.

Assess technology risks and implement mitigation measures.

Test and refine DR and continuity plans to ensure resilience.

Lead major infrastructure projects, upgrades, and migrations.

Work with MIS to align infrastructure and system development.

Create project plans, manage resources, and deliver on time and budget.

Manage the IT budget and track expenditure.

Build strong vendor relationships, negotiate contracts, and ensure SLAs are met.

Lead and develop 3rd Line Engineers and Helpdesk teams.

Oversee Helpdesk performance and ensure timely issue resolution.

Foster a collaborative, customer-focused, and continuously improving culture.

Stay updated on new technologies and recommend improvements.

Drive continuous improvement across infrastructure and service delivery.

Align IT services and projects with long-term organisational goals.

Strong analytical thinker with excellent problem-solving skills.

Willing to work evenings/weekends/public holidays when required.

Benefits of working as a Group IT Infrastructure Manager:

23 days annual leave + bank holidays

Option to purchase up to 5 extra days annual leave

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Frequently asked questions

What types of ITIL jobs are available in Birmingham?

Birmingham offers a variety of ITIL job opportunities including IT Service Managers, Change Managers, Incident Managers, Problem Managers, and ITIL Consultants across various industries.

Do I need ITIL certification to apply for ITIL jobs in Birmingham?

While many ITIL job postings in Birmingham require ITIL certification, some entry-level positions may accept candidates with relevant experience or training. Having an official ITIL certification improves your chances significantly.

How can I find ITIL job openings in Birmingham on Haystack?

You can search for ITIL job openings in Birmingham by entering 'ITIL' as a keyword and setting the location to 'Birmingham' on the Haystack job board search page.

Are ITIL jobs in Birmingham mainly permanent or contract roles?

Birmingham offers a mix of both permanent and contract ITIL roles. The variety allows candidates to choose based on their career preferences and flexibility requirements.

What is the average salary for ITIL professionals in Birmingham?

Salaries for ITIL roles in Birmingham typically range from £35,000 to £60,000 per year, depending on experience, job level, and specific responsibilities.