Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation)

Salary: £47,000 – £53,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full-Time, Permanent

The Role

This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction.

In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they’re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects.

The Skills You Will Need:

• To succeed in this role, you’ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification.
• Strong leadership and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Attention to detail, ensuring accuracy and quality in programme documentation and delivery.
• Proven experience in managing multiple projects and managing project teams.

For this role, a full driving license is required, and the position is subject to a standard DBS check.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holiday (increasing with length of service).
• Additional paid leave for your birthday.
• Company performance-based additional paid leave.
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance (including dental).
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, occasional pizza and a posh coffee machine!

About Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust – a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join our client’s friendly company, where a great team and a positive culture await you.

Location: Ringwood, Hampshire, + Hybrid home working.

Salary: £40,000 – £45,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full-Time, Permanent

The Role

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client’s customers.

• In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology.
• Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc.
• Managing relationships and communication with end users, customers, internal departments and third-party organisations.
• Managing and reporting project time and cost against budget.
• Ensure project risks and issues are identified, managed and mitigation plans are in place.
• Transition project deliverable into live service.

Skills and Experience

To succeed in this role, you’ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments.

• Excellent interpersonal skills.
• Excellent time management skills.
• Experience managing projects.
• Strong verbal and written communication skills, and keen eye on attention to detail.
• Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio.

This role is subject to a standard DBS check.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking.
• Hybrid Working after completion of probation.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust – a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Technical Support Engineer (SaaS) - 12 Months- Staines £200- £215 Umbrella

A global technology company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment. The successful candidate will be responsible for managing and resolving the most challenging issues and escalation for the customers and provide technical guidance in addressing their business needs.

Responsibilities:

• Customer advocate providing support to users/ administrators
• Manage and resolve all issues
• Assess, troubleshoot, resolve and provide root cause analysis for product issues
• Manage customers’ expectations and experience in a way that results in high customer satisfaction
• Maintain technical expertise in assigned areas of product functionality and use expertise to help customers
• Become a Subject Matter Expert in assigned areas of product functionality and utilise that expertise effectively to help customers
• Create scripts to automate repetitive tasks or scripts to enable faster troubleshooting
• Suggest and implement improvements to internal processes

Skills/ Experience:

• Degree in Computer Science (or related technical degree)

• 2+ years experience in a similar role

• Strong experience using Linux/ Unix

• Demonstrated ability to understand the problem statement and troubleshoot complex technical issues

• A fundamental understanding of ITIL framework

• Experience diagnosing application performance related issues

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challengeby leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves intothe world of our customersto truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience.

Job Description

• Onsite role, Belfast, UK

Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
Shift Allowance -10% on top of base salary
Department: ASPIRE Managed Services
Practice: Services Reliability Group
Vetting Requirements: SC Clearance/CTC Clearance level is mandatory.

Role Summary:

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader.

Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organizations Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment.

SC Clearance/CTC Clearance level is mandatory for this role.

Key Responsibilities:

• Supervise, mentor, and develop a team of service desk analysts.

Establish performance objectives and provide regular feedback through performance evaluations.
Foster a positive and collaborative team environment.
Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests.
Responsible for all major incidents, utilising your teams engagement.
Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog.
Manage the digital handover to the next shift team leader for seamless service.
Manage and prioritize workload, including escalations and major incident handling.
Ability and willingness to be active in ticket handling and resolutions.
Identifying continuous improvements, including for shift-left and automation.
Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns.
Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows.
Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits.
Support the development, documenting, and maintaining of service desk processes, procedures, and best practices.
Ensure compliance with company policies and industry standards, including ITIL practices.
Identify and implement improvements to service desk tools and workflows.
Collaborate with other IT teams to ensure alignment and efficiency across all IT operations.
The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions.
Provide technical guidance to the service desk team, assisting with complex issues as needed.
Stay updated on emerging technologies and recommend tools to improve service desk functionality.
Support the generation of regular reports on service desk performance and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

• Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role.

Proven track record of managing a service desk team in a fast-paced environment.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk).
Knowledge of ITIL frameworks and best practices; ITIL certification preferred.
Excellent leadership and team management skills.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support.
Strong technical proficiency in Windows Server and Linux (preferable) operating systems.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
ITIL Version 4 Foundation Level certification.
Relevant Technical Certifications.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Company Description

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.

Job Description

Onsite role, Belfast, UK
Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
Shift Allowance -10% on top of base salary
Department: ASPIRE Managed Services
Practice: Services Reliability Group
Vetting Requirements: SC Clearance/CTC Clearance level is mandatory.

Role Summary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst

As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.

The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.

SC Clearance/CTC Clearance level is mandatory for this role.

Key Responsibilities:

• Serve as the first point of contact for technical support via phone, email, or chat.

Log and manage incidents, service requests, and queries in the ticketing system.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
Escalate unresolved issues to higher support levels or specialized teams as needed.
Provide support for user account management, such as password resets and access requests.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Collaborate with other IT teams to address complex or recurring problems.
Participate in IT projects, such as system upgrades or deployments, when required.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Monitor and manage system alerts to address potential issues before they escalate.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

• Minimum of 2-5 years of experience in IT support

Experience in a service desk support role.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support
Technical proficiency in Windows Server and Linux (preferable) operating systems.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

IT Infrastructure & Security Engineer

Omagh (Onsite)
£30,000 - £40,000

The Opportunity

An established organisation is seeking an IT Infrastructure & Security Engineer to support and enhance its core IT environment.
This is a hands-on role combining infrastructure support with embedded security responsibilities, offering exposure across systems, networking, and security controls.
You’ll play a key role in maintaining a secure, resilient IT estate while contributing to ongoing improvement and compliance initiatives.

The Role

• Support and maintain Windows Server environments
• Administer Active Directory, DNS, DHCP
• Manage networking (firewalls, VPNs, switching, routing)
• Troubleshoot infrastructure and security issues
• Support endpoint protection and security controls
• Assist with audits and compliance (e.g. ISO 27001, GDPR)
• Contribute to infrastructure and security improvement projects

What We’re Looking For

• 5+ years’ experience in IT Infrastructure or Security roles
• Strong Windows Server & Active Directory experience
• Solid networking fundamentals
• Experience supporting security tools / controls
• Strong troubleshooting and incident handling skills

Nice to have:

• Azure / Microsoft 365 security experience
• Exposure to security audits or ISO standards
• Relevant certifications (Microsoft, Cisco, Security, ITIL)

Additional Info

• Full-time, permanent position
• Onsite role - must be within a commutable distance
• Flexibility required for occasional out-of-hours support

Benefits

• Life insurance

• Health & wellbeing programme

• Free parking

• On-site facilities

• Supportive team environment

  To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O’Connor at MCS Group:
  ?
  ?
  Even if this position isn’t right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

Were an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland’s premier AWS, Microsoft & Oracle partner

3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW

Were a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!

Job Description

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support.

Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.

The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support.

Attendance at the relevant Version 1 office will be expected on an ad-hoc basis.

Key Responsibilities:

• Serve as the first point of contact for technical support via phone, email, or chat.

Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Monitor and manage system alerts to address potential issues before they escalate.
Set up and configure new laptops, mobile devices, and peripherals.
Liaise with 3rd party suppliers (i.e. Couriers, Vendors)
Manage user accounts, permissions, and access rights.
Install, update, and patch software applications according to company policy.
Maintain inventory of IT equipment and manage equipment lifecycle.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Support audio/visual equipment for meeting rooms and company events.
Collaborate with other IT teams to address complex or recurring problems.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Participate in IT projects, such as system upgrades or deployments, when required.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Package and deploy routine security updates.

Remote support with occasional travel to customer sites in Dublin and London

Full time position 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site.

Qualifications

Skills, Education & Qualifications:

• Minimum of 2-5 years of experience in deskside support.

Strong customer service orientation with excellent communication skills.
Ability to explain technical concepts to non-technical users.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)
Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications
Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management
Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified
Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management
Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations
Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy
Experience with remote support tools.
Proficiency in Azure Active Directory and Group Policy Support.
Ability to lift and transport equipment.
Mobility to access various office areas, including under desks and in server/Comms rooms.
May require occasional after-hours support for critical issues or scheduled maintenance.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits

Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links:

[EM1]Please add the email address for the lead recruiter

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future.

We are seeking Oracle EPM specialists who can combine technical expertise with a client-first mindset to deliver exceptional managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction.

Your Role:A Technical Expert Driving Client Success

As a member of our Belfast-based service delivery team, you will go beyond basic troubleshooting to become a trusted advisor on Oracle EPM optimization and continuous improvement. Responsibilities may include:

• Assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues
• Providing support to the Oracle managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.

The Profile We’re Looking For:Client -Focused Oracle EPM Specialists

We are looking for candidates who combine technical expertise with a passion for client success. Required background includes:

• Minimum 6 years of experience in Oracle Support Services or similar roles.
• Proven expertise in Oracle EPM, to include hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to Enterprise Planning & Budgeting (EPBCS) and Profitability and Cost Management (PCM) is essential. Experience related tp GCCS and ARC are preferred.
• A solid understanding of the broader Oracle EPM modules to ensure effective integration and support, with at least one certification (Level 2 Support).
• Experience with data modeling, data warehousing, and ETL processes to support reporting and analytical requirements.
• Understanding of US and Canada consolidation functions.
• Knowledge f ITIL or other service management frameworks.
• Strong problem-solving ability, excellent communication, and a customer-focused mindset is essential.

Equal Opportunity & Compliance

Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.

In connection with your application, we will process your personal data in accordance with our privacy policy.

Benefits:
Group Life Assurance Gym Medical Aid / Health Care Paid Holidays Pension Fund Performance Bonus

Belfast | Hybrid

Our legal client is seeking an experienced Network Engineer with at least 12 months’ cloud experience to join their IT Infrastructure Services team. This is a key role focused on designing, supporting and securing both on-prem and Azure-based network environments.

You’ll work closely with infrastructure, development and security teams to deliver scalable, secure cloud networking solutions while ensuring high availability and compliance across the estate.

Key Responsibilities

• Manage and maintain on-prem and Azure network infrastructure
• Design and implement secure, scalable Azure cloud networking solutions
• Configure and troubleshoot routing protocols (BGP, OSPF)
• Manage vulnerability remediation, patching and proactive monitoring
• Support cloud networking components including VNETs, NSGs, VPN Gateway, ExpressRoute, WAF, Azure Front Door and Application Gateway
• Ensure strong security controls aligned to CIS / ISO27001 standards
• Provide 3rd line support and liaise with vendors where required

Required Experience

• Strong background in Network Engineering (several years in a similar role)
• Minimum 12 months hands-on cloud experience (Azure)
• Proven Azure networking knowledge and security best practice
• Experience with dynamic routing protocols (BGP, OSPF)
• Knowledge of Zero Trust principles and SD-WAN
• Experience managing vulnerability and cybersecurity tooling
• Understanding of ITIL processes

This is an excellent opportunity to join a collaborative infrastructure team within a well-established legal organisation, offering strong benefits, modern office space in Belfast and a structured hybrid model.

Please apply now if you are meeting the above criteria or contact Andrew Harrison directly.

Skills:
Network Cloud Azure Routing VNETS Infrastructure Security

Benefits:
Work From Home

Company Description

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.

Job Description

We are seeking an experienced and results-driven Vulnerability & Security Compliance Lead who plays a critical role in ensuring the security and reliability of our customers IT infrastructure. This role is responsible for leading efforts to identify, assess, and mitigate vulnerabilities, ensuring systems and applications are updated with the latest patches and compliance requirements. The role combines technical expertise, process leadership, and strategic planning to maintain strong security hygiene and safeguard our customers technology assets from potential threats. As this is a leadership role, you will ensure the service desk team leader and their analysts have the suitable tools, schedules and skills to perform the routine maintenance activities. The role will also look to support the development of the wider security operations capability under continual improvement.

Key Responsibilities:

• Develop and execute a comprehensive patch management strategy across all IT systems and applications.

Coordinate and implement regular patching cycles while minimizing downtime and disruption to business operations.
Coordinate the testing of patches prior to deployment to validate functionality and compatibility.
Utilize vulnerability scanning tools to identify weaknesses in the IT environment.
Analyze and prioritize vulnerabilities based on risk impact and business-criticality.
Oversee and enforce best practice for security hygiene; access reviews, vulnerability assessment, key rotation, etc
Collaborate with internal teams to remediate identified vulnerabilities in a timely and efficient manner.
Ensure compliance with regulatory requirements, internal policies, and industry standards related to patching and vulnerability management
Generate reports on vulnerability status, patching progress, and key metrics for senior leadership and audit purposes.
Act as a point of expertise for patching and vulnerability management within the organization.
Work closely with cross-functional teams, including IT Operations, Security, and Application teams, to align patching and remediation activities with business objectives.
Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality.
Collaborate with third-party vendors for tools and solutions, ensuring optimal performance and cost-effectiveness.
Perform and maintain risk assessments, gap analysis, and risk register(s).
Supporting external assessments.
Supporting security Incident responses.
Supporting the development of security policies and procedures.

Qualifications

Skills, Education & Qualifications:

• Proven experience in IT patch management, vulnerability assessment, or IT security.

Familiarity with security hygiene/compliance standards.
Strong understanding of operating systems (Windows, Linux, etc.), applications, and network security principles.
Proficiency in vulnerability scanning and patch deployment tools (e.g., Qualys, Tenable, SCCM, WSUS, SCOM, Manage Engine, SolarWinds, Linux distributions (Ubuntu, CentOS, RedHat etc), Ansible, AWS Patch Manager/Azure Update Manager.
Proficiency in command line interface.
Proficiency in Security and Vulnerability tools (e.g., Microsoft Defender for Endpoint, AlertLogic, Web Application Scanning, Tripwire, Tenable Nessus).
Strong problem-solving, analytical, reporting and organizational skills.
Experience or understanding of of security compliance frameworks; ISO27001, NIST, SOC2, Cyber Essentials, etc.
Relevant certifications (e.g., CISSP, CISM, CompTIA Security+, or similar) are highly desirable.
Detail-oriented with a proactive approach to problem-solving.
Ability to prioritize tasks effectively in a fast-paced and dynamic environment.
Committed to driving continuous improvement in cybersecurity processes and practices.
Experience with ITSM tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality service.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies, processes and security guidances.
Excellent communication and stakeholder management skills.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

The Senior Test Analyst ensures the quality, reliability, and safe delivery of all technology changes across the Society. The role leads the planning and execution of testing activities, identifies defects early, and ensures changes meet required technical and operational standards before release. By providing expert assurance, strengthening test coverage, and supporting major programmes such as the Core Upgrade, the Senior Test Analyst plays a vital role in reducing production risk, improving delivery confidence, and protecting the stability of our systems and services.

About The Role

• Oversee end-to-end test planning, execution, and quality assurance across multiple projects and change initiatives, ensuring all deliverables meet agreed entry/exit criteria and deadlines.
• Shape the testing approach for each project, including defining scope, objectives, required test cycles, and estimating resource and timeline requirements.
• Identify opportunities for process improvement, contribute to business cases, and support continuous enhancement of testing, delivery, and operational processes.
• Provide guidance, coaching, and task delegation to Test Analysts and project team members, ensuring consistent quality and knowledge growth across the testing function.
• Execute and oversee functional, integration, regression, usability, and system testing; maintain deep system knowledge across platforms and testing phases.
• Lead timely triage, investigation, and resolution of defects, engaging with internal teams and third-party suppliers to ensure issues are resolved effectively and root causes addressed.
• Collaborate closely with IT teams, business stakeholders, and external vendors to drive test outcomes, manage expectations, and ensure readiness for releases and upgrades (including SaaS quarterly releases and core banking upgrades).
• Ensure accurate test data preparation, complete documentation, adherence to ITIL processes, and robust transition into BAUincluding training, support, and benefits realisation.
• Lead testing for core banking upgrades, third-party patches, and SaaS platform updates (e.g., Salesforce, ServiceNow), coordinating internal and external participants.

Required Criteria

• A degree in Computer Science, IT, Engineering, Business or a related field.
• A minimum of 3 years significant experience in functional, integration, regression, system and UAT testing across complex environments.
• Strong understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC). Experience working in Agile and Scrum environment.
• Ability to analyse detailed business and functional requirements, define test conditions and map tests to requirements for full traceability.
• Knowledge of SQL for database validation.
• Ability to analyse complex scenarios, identify patterns or anomalies, and break problems into logical steps.
• High attention to detail, ensuring defects are accurately logged with reproducible steps.
• Experience working with cross-functional teams (e.g. business stakeholders, or different business areas).
• –OR–
• Three A-levels at Grade C and above (or equivalent).
• A minimum of 5 years experience of being a user or subject matter expert of the Core Banking System provided by SBS (previously known as Sopra Banking).

Desired Criteria

• ISTQB Foundation Level Certification or equivalent.
• Knowledge of financial systems and/or Sopra core banking system.
• Experience testing APIs using tools such as Postman or SOAP UI.
• Experience with test automation tools and scripting language.
• Knowledge of mortgage and savings customer journeys.

Skills Needed

About The Company

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.

We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.

We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members lives.

We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits

We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.

We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.

Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise

Salary

Not disclosed

Benefits:
Health insurance Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Employee development programs

Position: Senior IT Engineer

Reports to: Head of IT

Location: Head Office, 74 Scarva Road Banbridge BT32 3QD

(Hybrid working available)

Gordons Chemists is Northern Irelands largest independently owned pharmacy chain. With 55 stores across Northern Ireland, we are proud to serve our communities with expert healthcare advice and an extensive range of health, beauty, and lifestyle products.

We are seeking a forward-thinking Senior IT Engineer to lead the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. This role is central to enabling digital transformation, operational efficiency, and innovation through technologies such as AI, Microsoft 365, and Industry 4.0.

Key Responsibilities

Retail & FMCG Infrastructure

• Design and maintain resilient infrastructure to support POS systems, ERP platforms, and warehouse management systems.
• Ensure high availability of systems critical to retail operations, including store connectivity and inventory systems.
• Support integration of IoT devices and smart technologies in line with Industry 4.0 initiatives.

Networking

• Oversee WAN/LAN architecture across retail stores, warehouses, and head office.
• Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs.
• Monitor and optimise network performance to support real-time transactions and logistics.

Cloud & Microsoft 365

• Lead cloud migration and optimisation projects using Azure, AWS, or GCP.
• Manage hybrid cloud environments integrating on-prem systems with cloud services.
• Administer and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Defender.
• Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates).
• Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation.

Cybersecurity

• Implement and maintain security controls to protect customer data, payment systems, and business operations.
• Conduct regular security audits, vulnerability assessments, and compliance checks (e.g., PCI-DSS).
• Respond to incidents and ensure business continuity through disaster recovery planning.
• Integrate AI-driven threat detection and response tools to enhance security posture.

Collaboration & Leadership

• Work closely with retail operations and supply chain, to align IT solutions with business needs.
• Work closely with other IT team members.
• Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency.
• Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics.

Essential Requirements

• A Bachelors degree in Computer Science or Information Technology related discipline.

• A minimum of 5 years of experience in IT engineering.

• Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs.

• Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/HyperV).

• Hands-on experience with Microsoft 365 administration and security.

• Familiarity with AI tools and Industry 4.0 technologies.

• Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001).

• Scripting and automation skills (PowerShell, Python, Power automate).

• Excellent interpersonal and communication skills with the ability to engage effectively at all levels of the business and stakeholders

• Ability to work in team environment and on own initiative

• Excellent time management skills with the ability to prioritise own workload and adhere to deadlines.

• Excellent problem solving and analytical skills

• Flexible attitude to work

• Willing to travel to other company locations on occasion.

• Eligibility to work in UK.

Desirable Requirements

• A minimum of 5 years of experience in IT engineering preferably within retail or FMCG environments.

• Over 5 years of experience in IT engineering.

• Microsoft Certified: Azure Solutions Architect Expert

• Microsoft 365 Certified: Enterprise Administrator Expert

• Cisco Certified Network Professional (CCNP)

• Certified Information Systems Security Professional (CISSP)

• ITIL Foundation or Practitioner

We reserve the right to amend criteria in order to facilitate shortlisting

Hours:Full time (40 hours)/ Permanent (primarily 8.30am to 5.00pm) Hybrid working available

Compensation

The successful candidate will receive a competitive/attractive salary and additional benefits including; Staff discount, pension and holidays.

To Apply

Applications should be made in writing accompanied by a current C.V. detailing why you believe you are suitable and how you meet the relevant criteria.

All applications should be forwarded to Corina Marshall, Head of Human Resources by email to HR or by post to Gordons Chemists, 74 Scarva Road, Banbridge, Co Down, BT32 3QD.

Closing Date:Friday 17 April 2026

ROLE TITLE: Application Duty Technician
LOCATION: Hursley 5 days per week
ASSIGNMENT LENGTH: 12 Months

Salary: 48,000 per annum

CLEARANCE:
The ideal candidate will have active SC Clearance to be considered

We are actively looking to secure a Application Duty Technician to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix.

Role Overview

We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration, working closely with internal teams, suppliers, and third?party partners.
The successful candidate will act as a technical escalation point, leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions.

Key Responsibilities

• Monitor, support, and maintain live services, ensuring availability and performance
• Perform transaction tracing to diagnose application, network, or connectivity issues
• Manage incident and problem resolution through to closure, following ITIL processes
• Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers
• Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests
• Produce and contribute to service and incident reporting, including root cause analysis
• Collaborate with suppliers and service partners to resolve complex technical issues
• Support the onboarding of new clients onto supported solutions
• Participate in issue resolution sessions and contribute to continuous service improvement
• Ensure adherence to operational processes, security standards, and service KPIs

Essential Skills & Experience

• Strong experience with monitoring and incident management tools, including:
  • Netcool
  • ServiceNow (SNOW)
  • SolarWinds
• Solid scripting and data skills, including:
  • PowerShell
  • SQL
  • Oracle
• Enterprise Networking expertise, including:
  • VLANs
  • Firewalls
  • Packet filtering rules
  • IPSec VPNs
• Wide Area Networking (WAN) knowledge, including:
  • BGP
  • SD-WAN
• Strong understanding of Web Proxy infrastructure and internet access patterns, including:
  • Proxy servers
  • SSL/TLS decryption
  • Web applications
• Proven troubleshooting expertise, with confidence leading incident resolution calls
• Comfortable working with external suppliers to resolve connectivity and service issues
• Strong communication skills and ability to operate in high?pressure environments

Desirable Skills

• Experience with AIX
• Exposure to AWS, particularly:
  • EC2
  • VPC

Working Style & Attributes

• Calm, structured, and methodical approach to issue resolution
• Proactive mindset with a focus on service improvement
• Comfortable operating as part of a rota or duty function (if applicable)
• Strong stakeholder management and collaboration skills
• Willingness to take ownership and drive issues to resolution

Senior IT Support Engineer (Cybersecurity focus) required to support, manage, and enhance my clients IT infrastructure while maintaining a strong cybersecurity posture. The role combines hands-on systems engineering with leadership in security, compliance, and technical projects, working closely with stakeholders across the company.

Key Responsibilities

• Lead the support, optimisation, and integration of enterprise IT systems.
• Develop and deliver cybersecurity initiatives, including Cyber Essentials certification.
• Manage security platforms such as identity management and endpoint protection tools.
• Conduct vulnerability management, penetration testing, and incident response planning.
• Drive technical projects from planning through to delivery and review.
• Contribute to IT strategy, standards, documentation, and change control processes.
• Support continuous improvement and adoption of best-practice frameworks (ITIL, Prince2).

Essential Skills & Experience

• Proven experience in cybersecurity engineering.
• Strong knowledge of enterprise and cloud platforms, particularly Microsoft 365 (Defender, Intune, IAM, Compliance).
• Demonstrable project management experience ideally (eg Prince2).
• Experience with compliance frameworks such as Cyber Essentials and audit processes.
• ITIL qualification or experience working within the ITIL framework.
• Excellent communication skills and ability to work collaboratively.

Business Analyst (ITSM Service Desk)

Temporary Contract: (circa) 3 Months Location: London & Nottingham Level: Mid Senior

Overview

We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities and creating user stories for development teams. The successful candidate will work across the Service Desk teams based in multiple UK locations and deliver measurable improvements in service efficiency and user experience.

Key Responsibilities

• Identify and analyse high-volume drivers of tickets and where time is spent on the Service Desk.
• Recommend and prioritise improvements to reduce ticket volumes, time required to resolve tickets, including process changes and knowledge base enhancements.
• Identify and document candidates for self-service and automation.
• Translate findings into clear user stories and requirements for development team.
• Collaborate with stakeholders to validate requirements and support implementation.
• Create KPIs (e.g. ticket volume, resolution time, self-service usage) to track impact.

Expected Deliverables

• Service Desk analysis report with key findings and improvement opportunities.
• Prioritised action plan for ticket reduction, self-service, and automation.
• User stories and requirements documented for development teams.

Business Outcomes

• Reduced ticket volumes through deflection and root cause resolution.
• Improved resolution times and analyst productivity via automation.
• Increased user satisfaction through faster, more accessible support.
• Cost savings and operational efficiency.

Required Skills & Experience

• Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments.
• Strong understanding of ITIL principles.
• Experience with ConnectWise and ITSM platforms.
• Familiarity with automation platforms (e.g. Rewst, Power Automate) and self-service tools.
• Highly proficient in analysing data and identifying actionable insights.
• Skilled in stakeholder engagement, workshop facilitation, and clear documentation.
• Strong Experience writing user stories and acceptance criteria.
• Experience in Managed Service Provider (MSP) settings.
• Prior involvement in service desk transformation or automation projects.

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are seeking a skilled Linux Engineer / Linux Systems Administrator to take ownership of our client’s large scale Linux environment consisting of approximately 100 servers. This role will focus on Business-as-Usual (BAU) operations, maintenance, stability and performance, while also contributing to an ongoing infrastructure modernisation programme.
This is an excellent opportunity for a technically strong Linux professional who enjoys both operational responsibility and forward-looking project work.

Key Responsibilities

BAU & Operational Support
Administer, monitor, and maintain circa 100 Linux servers across production and non-production environments
Perform system patching, upgrades and security hardening
Manage user access, permissions and authentication services
Troubleshoot performance issues, outages and system alerts
Maintain high availability, reliability and up time standards
Manage backups, restores and disaster recovery processes

Modernisation & Project Work
Contribute to infrastructure improvement and automation initiatives
Support migration, consolidation or upgrade projects
Assist with cloud, virtualisation or containerisation initiatives where applicable
Identify opportunities for efficiency, performance and cost optimisation

Documentation & Governance
Maintain clear technical documentation and runbooks
Follow change management and incident management processes
Work collaboratively with network, security and application teams

Required Skills & Experience
Strong hands-on experience administering Linux environments (e.g., Ubuntu, CentOS, Red Hat, Debian or similar)
Solid understanding of server hardware, storage and virtualisation platforms
Experience with patch management and security best practices
Proficiency with shell scripting (Bash or similar)
Knowledge of monitoring and logging tools
Experience supporting large-scale server estates

Desirable
Exposure to cloud platforms (AWS, Azure, GCP)
Experience with automation tools (Ansible, Puppet, Chef, Terraform)
Knowledge of containers (Docker, Kubernetes)
Understanding of networking fundamentals and firewalls
ITIL or relevant Linux certifications

Personal Attributes
Strong problem-solving and analytical skills
Ability to prioritise workload in a fast-paced environment
Clear communication and documentation abilities
Proactive and improvement-focused mindset

What’s on Offer
Opportunity to influence and shape infrastructure modernisation
Exposure to both operational stability and transformation projects
Supportive technical environment with room for growth
Competitive salary and benefits package

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Role: IT SUPPORT ENGINEER (ENGINEERING)

Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL

Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM

Overview

The goal of the Navy Digital Hosting (Deployed) NDH(D) service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale.

We are looking for a junior support engineer to enhance the delivery team’s support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates.

Key Responsibilities

The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy’s vision, and their key responsibilities include the following:

1. Support

   1. Ensuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate.
   2. Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required.
   3. Administering the movement of material around the UK and overseas as required.
   4. Operating and administering additional Service Management processes as required as the service matures.

2. Deliver

   1. Engaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables.
   2. Managing assets through initial tagging and recording in both internal and external asset management registers.
   3. Coordinating issues/receipts from internal storage to the Technical team for embodiment activity.
   4. Updating technical documentation as required.
   5. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability.

3. Analyse

   1. Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required.
   2. Updating Maintenance Task Analysis with trend analysis on all hardware incidents.

Skills, Qualifications and Experience

Essential

• Comfortable using MS Office applications
• Able to analyse large datasets and identify key messages/trends for presentation
• Self-starter able to work with minimal supervision and independently
• Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external
• Full UK Driving Licence

Desirable

• Working knowledge of industry-standard support ticketing tools (eg Remedy)
• Knowledge and experience of ITIL Service Management processes
• Experience working in a support function or environment (Service Desk, Customer Experience)
• Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary.
• Working knowledge of the joint supply chain and transportation of classified material.
• Understanding of VMware vCenter administration (ideally 7.0 and later)
• Understanding of Dell server hardware and use of iDRAC.
• Experience in administration of Microsoft Windows 2019, Active Directory

Desirable Qualifications

• Microsoft MCSA

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Location: London (with travel to sites)

Salary: £85,000 - £90,000

A growing real estate business is looking for a Network & Security Engineer to support and develop its core infrastructure as the organisation expands and brings more IT capability in-house.

This role will focus on maintaining a secure, scalable network environment across multiple sites, with a strong emphasis on Cisco Meraki and Microsoft technologies.

Key Responsibilities

• Manage and support Cisco Meraki networking infrastructure (switching, wireless and security)
• Maintain and enhance network security, including Firewalls, VPNs and monitoring
• Support and optimise the Microsoft environment (M365/Azure)
• Act as a senior escalation point for complex infrastructure issues
• Monitor and maintain network performance across multiple locations
• Work with internal teams and vendors on infrastructure and security projects

Key Requirements

• Strong experience with Cisco Meraki networking (switching, wireless, security)
• Solid experience within Microsoft environments (M365/Azure)
• Strong focus on network security and infrastructure resilience
• CCNP certification required
• Experience with Mimecast highly desirable
• Knowledge of ITIL processes (incident, change, problem management) beneficial
• Comfortable travelling between sites when required

Experience

• Typically 5+ years in network/infrastructure engineering roles
• Experience operating as a 3rd line/senior escalation point

Job Description

We are currently recruiting for a Hybrid Cloud Engineer  to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead.

Working at a senior technical level, you will be responsible for supporting technical infrastructure solutions, both on premise and in the public cloud, for Sysco Europe. This role will focus on the delivery of a premium support service to our internal customers and help drive business success. Excellent technical skills are a necessity for this role along with the ability to interface with major vendors and internal clients.

This is a hybrid based role based out of one of our core offices, you will be working within a large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required.

Key Accountabilities & Responsibilities:

• ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction.
• Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc.
• Follow change management process to document, implement and verify changes.
• Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve system issues.
• Documentation and knowledge transfer of solutions to peers and end users.
• Taking ownership of reported issues, taking them through to a successful conclusion.
• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams/vendors to ensure they are resolved within SLA.
• Remediate vulnerabilities identified by Cyber scanning tools or vendor security bulletins
• Contribute and develop the team knowledge base.
• Mentoring, coaching and point of escalation for team members.
• Environment Monitoring - Working knowledge of the process, key components, and functionality of a monitoring solution.
• Preparation of accurate and timely reports.
• Participation in projects for new acquisitions and new/updated solutions including architecture reviews, implementation tasks and transition into support duties.
• Maintain and build relationships with teams located in different geographical regions (EMEA, NA, LATAM, APAC)
• Assist with the effort to globalize Sysco’s infrastructure services
• Participation in an on call rota to provide support outside of working hours

About you:

To be successful in this role you will have extensive experience supporting Enterprise Infrastructure and experience of working in a third Line IT Support team with the ability to diagnose and troubleshoot technical issues. You must have excellent communication skills and attention to detail skills and possess the ability to work calmly and methodically under pressure. Skills wise you will be competent in the use of cloud platform management – Azure/AWS, ITIL. And virtualisation platform management -  Nutanix/VMWare/Hyper-V. You’ll have experience with Storage Management – Dell Compellent/PowerStore/PowerScale, HPE Nimble, Software defined, Hardware platform management – Dell/HP Server & Storage hardware and Windows Server management inc Roles & Features (Active Directory / DNS / DHCP / Group Policy / Certificate Services). It would be highly beneficial to have a working knowledge of backup products/strategies, network infrastructure, High Availability infrastructure, Disaster Recovery and Business Continuity strategies.

Job Description

We are currently recruiting for a Hybrid Cloud Engineer  to join the Europe Infrastructure team on a full time, permanent basis, reporting into the Infrastructure Operations Team Lead.

Working at a senior technical level, you will be responsible for supporting technical infrastructure solutions, both on premise and in the public cloud, for Sysco Europe. This role will focus on the delivery of a premium support service to our internal customers and help drive business success. Excellent technical skills are a necessity for this role along with the ability to interface with major vendors and internal clients.

This is a hybrid based role based out of one of our core offices, you will be working within a large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required.

Key Accountabilities & Responsibilities:

• ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction.
• Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc.
• Follow change management process to document, implement and verify changes.
• Pro-active research, diagnosis, troubleshooting, and identification of solutions to resolve system issues.
• Documentation and knowledge transfer of solutions to peers and end users.
• Taking ownership of reported issues, taking them through to a successful conclusion.
• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams/vendors to ensure they are resolved within SLA.
• Remediate vulnerabilities identified by Cyber scanning tools or vendor security bulletins
• Contribute and develop the team knowledge base.
• Mentoring, coaching and point of escalation for team members.
• Environment Monitoring - Working knowledge of the process, key components, and functionality of a monitoring solution.
• Preparation of accurate and timely reports.
• Participation in projects for new acquisitions and new/updated solutions including architecture reviews, implementation tasks and transition into support duties.
• Maintain and build relationships with teams located in different geographical regions (EMEA, NA, LATAM, APAC)
• Assist with the effort to globalize Sysco’s infrastructure services
• Participation in an on call rota to provide support outside of working hours

About you:

To be successful in this role you will have extensive experience supporting Enterprise Infrastructure and experience of working in a third Line IT Support team with the ability to diagnose and troubleshoot technical issues. You must have excellent communication skills and attention to detail skills and possess the ability to work calmly and methodically under pressure. Skills wise you will be competent in the use of cloud platform management – Azure/AWS, ITIL. And virtualisation platform management -  Nutanix/VMWare/Hyper-V. You’ll have experience with Storage Management – Dell Compellent/PowerStore/PowerScale, HPE Nimble, Software defined, Hardware platform management – Dell/HP Server & Storage hardware and Windows Server management inc Roles & Features (Active Directory / DNS / DHCP / Group Policy / Certificate Services). It would be highly beneficial to have a working knowledge of backup products/strategies, network infrastructure, High Availability infrastructure, Disaster Recovery and Business Continuity strategies.