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Discover top ITIL jobs with Haystack – your go-to IT job board for expert roles in IT service management. Whether you’re an ITIL Foundation certified professional or an experienced ITIL practitioner, explore the latest job openings from leading companies looking for skilled candidates. Start your career growth in ITIL today with Haystack!

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Birmingham - Permanent - Competitive Salary - HybridVIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise.Key Responsibilities of the IT Service Manager: Lead the full IT service life cycle, ensuring new and existing services meet business and technical requirements. Oversee the service portfolio and ensure alignment with strategic objectives and governance standards. Manage the Change and Release Management processes - planning, testing, and deploying releases with minimal disruption. Chair and facilitate CAB meetings, ensuring controlled and effective change execution. Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services. Maintain service data accuracy within ITSM tools and drive continuous process improvements.Key Requirements of the IT Service Manager: 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. Proven expertise in ITIL processes - particularly Service Design, Transition, Portfolio, Change, and Release Management. Strong understanding of risk management, compliance, and governance frameworks. Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. ITIL v3 Foundation; advanced ITIL certifications highly desirable. Excellent stakeholder communication and vendor management skills.IT Service Lifecycle Manager Birmingham - Permanent - Competitive Salary - HybridApply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at (see below)Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

Location: Hampshire Clearance: Valid NPPV3 required Hours: Monday-Friday, varied shifts between 06:00 and 23:00 + participation in the on-call rotaWe’re seeking a dependable Data Centre Support Engineer to support a broad client base across secure environments. You’ll work hands-on with hardware, cabling and monitoring tools to maintain resilient, well-managed data centre operations while ensuring all activity is accurately recorded and progressed within agreed service levels.The roleYou’ll be involved in day-to-day installation, maintenance and remote-hands tasks, ensuring equipment is deployed correctly, faults are addressed promptly and environments remain safe, clean and compliant. You will work closely with internal teams, third-party providers and visiting clients, often acting as their on-site presence in the data centre. The role also includes participation in a 24/7/365 on-call rota for out-of-hours activities.Key responsibilities

Install, patch and decommission server, network and storage hardware, ensuring accurate documentation and ticket updates.

Carry out copper and fibre cabling tasks and support fault diagnosis and resolution.

Complete routine operational checks across network, Firewall and system alerts.

Perform remote-hands duties, including component swaps, testing and power cycling.

Host and escort client visitors, providing a professional and controlled access experience.

Maintain adherence to ISO and ITIL standards and uphold data centre housekeeping.

Skills and experienceYou’ll bring technical competence suited to a busy data centre environment, with the professionalism and reliability needed to represent clients on site. Specifically, we’re looking for:

Current and valid SC and NPPV3 clearance

Experience in a similar data centre or hands-on infrastructure support role, including hardware installation, cabling and basic fault resolution.

Ability to follow procedures accurately, maintain detailed records and work confidently within ISO-aligned and ITIL-based processes.

Strong communication skills for liaising with clients, third-party providers and internal teams.

A calm, methodical approach under pressure, particularly when responding to incidents or out-of-hours activity.

Well-organised, self-motivated and capable of working independently within secure, high-integrity environments.

Full UK driving licence and access to your own vehicle.

Please apply at your earliest convenience.

Service Transition Manager - SC Cleared

La Fosse Associates Limited

Your role as Service Transition Manager will be to lead on the planning and execution of transitioning end user services, driving success through effective cooperation with various stakeholders and operational teams.Salary: up to £65,000 + discretionary bonus + excellent benefitsLocation: North West, UK (2-3 times a month in office)You’ll be joining a multinational organisation, landing in a growing team with a truly collaborative environment and countless opportunities to grown within!Key Responsibilities:

End-to-end Service Transition (Creation, design, build and run)

Own the service transition activities, aligning closely with programme and operational teams to agree transition plans.

Coordinate programme and operational resources to ensure readiness for a smooth handover and take-on of services.

Develop and maintain trusted and effective relationships with a range of internal and external stakeholders.

Ideally you’ll have:

Active SC Clearance - lapsed would still be considered.

Extensive experience in service artefact creation, build and stage gate aspects of technical transition.

Proven experience of Project and Programme delivery - particularly the implementation of systems, infrastructure and services into production/live environments.

Understanding of Azure/DevOps environments would be beneficial but not a must.

Strong understanding of the ITIL framework and Agile methodologies.

Sound interesting? Please apply directly for more detail!

Data Support Analyst x2

Salary: £34,893 to £41,050 (dependent on experience) Contract type: Permanent Hours: Full Time Location: Poole, Dorset, England Location description: Hybrid between home and Poole - minimum 3 days per week in the office Closing date: 04-01-2026 Reference: 20965About usOur purpose is simple: to save lives at sea. For 200 years, our lifeboat crews and lifeguards have shown selfless courage to rescue those in peril on the water. Behind them is a dedicated, talented team making it all possible. This is your chance to join that team and use your skills to help save lives every day.The roleAs a Data Support Analyst, youll be the first point of contact for data support at the RNLI. Youll provide Line 1 and Line 2 production support across our data platforms, triaging incidents, restoring service quickly, and preventing repeat issues. Your work will keep our datasets, pipelines, APIs, and gateways healthy so colleagues and volunteers can rely on timely, trustworthy information.Working patternThis is primarily an on-site role at our Support Centre in Poole (minimum three days a week) and shift-based. Shifts rotate between:

07:00 15:00

09:00 17:00

11:00 19:00

Due to the 24/7 nature of our lifesaving service, support is sometimes required by our end-users outside core hours. Well work with you to accommodate personal circumstances where possible, but you should be able to commit to this schedule.What youll do

Own L1/L2 incident and request management for Power BI datasets, refreshes, gateways, and workspace access

Monitor Databricks jobs, Azure Service Bus queues, ETL pipelines, and Gravitee API gateways, taking action on alerts and following runbooks

Fix issues fast, update tickets and communications, and escalate to engineering or vendors when needed

Prevent recurrence by contributing to problem reviews, documenting known errors, and improving knowledge articles

Complete standard changes and access requests safely within SLAs

Produce simple weekly insights on trends, recurring failures, and time to restore, feeding improvements into backlogs

About youYoure calm under pressure, great at triage, and passionate about making complex platforms reliable. Youll bring:

Practical experience in L1/L2 support for data products

Confidence using ticketing tools and service workflows (ITIL experience is a bonus)

Practical knowledge of at least some of: Databricks, Azure Service Bus, SnapLogic, Gravitee, data observability tools, and basic SQL for triage

Clear written and verbal communication, with a focus on first-time fix and customer service

The tech we usePower BI Service and Gateway, Databricks lakehouse, Azure Service Bus, Gravitee API management, and data observability tooling.What we offer

Competitive pension scheme

Flexible working and a culture that values work-life balance

26 days annual leave plus bank holidays

Life assurance

Excellent health and dental cash plan

SafeguardingThe RNLI is committed to safeguarding; protecting a persons health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).Diversity at the RNLIOur staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Who we areWe’re Mller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Mller Milk & Ingredients (MMI),Mller Yogurt & Desserts (MYD), andMller Milk & Ingredients Distribution (MMID).MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Mller Corner, Mller Light, Mller Rice, and more - putting smiles on faces with every spoonful. And MMID? They’re the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.Why Mller?Milk flows through everything at Mller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.As the UK’s most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future.We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.We’re Hiring: Service AnalystLocation: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week.Contract: Full-Time, PermanentHours: Monday-Friday (40 hours)Are you ready to unleash your potential and build an exciting career with Britian’s most chosen dairy brand? Mller UK & Ireland, part of the renowned Unternehmensgruppe Theo Mller, invites you to apply for our Service Analyst position.Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities.As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled.Your challenge for the Service Analyst: - • Manage the configuration management life cycle. • Maintain the Cl database and link it to other tools within Group IT. • Analyse, plan, measure and improve all aspects of the availability of IT services. • Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. • Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes. Control the lifecycle of all changes., objective is to enable beneficial changes to be made, with minimum disruption to IT services. • Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge. • Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. • Ensure the effective management of High and top priority tickets within the ITSM tool. • Coordinate teams to ensure quick resolution to minimise impact to the business. • Point of contact for all incident queries. • Support major incidents and create whiteboards, whilst liaising with problem and change management. • Support and sub-project management in the implementation of the ITSM framework. • Ensure that project/ service management methods & tools as well as system resources are optimally used. • Responsible for change management workflows in the ITSM tool and KPI reporting. • Promote communication with various stakeholders and external service providers. • Provision of expert support for users and all relevant stakeholder groups. • Support for the optimization of existing internal team processes and documentation. • Regular coordination with specialist departments on open topics.Key skills & experience for Service Analyst: - • Technical college degree • Basic understanding of an IT Infrastructure and application management • Service management experience in a SAP environment would be beneficial. • Working knowledge of the configuration management landscape. • Good understanding of the framework and the processes associated with it. • Proficient in ITIL & Service Management Processes • At least 2 years’ experience working in a Change / Request ITIL environment. • Proven track record in Incident and Service Level Management, dealing with suppliers at all levels. • Systems management experience. • Excellent analytical and troubleshooting skills.The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk #pinksquidContact Details:F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQJob Segment: Sustainable Agriculture, Agriculture

Application and Monitoring SME (Dynatrace, AppDynamics, Splunk, Datadog) - Warwick or Wokingham

Octopus Computer Associates

Application and Monitoring SME (Dynatrace, AppDynamics, Splunk, Datadog) - Warwick or Wokingham - 12 Months - CONTRACTOR MUST HOLD ACTIVE SC CLEARANCEBlue chip client is looking for an Application and Monitoring SMERole is based full time on site in Warwick or WokinghamCONTRACTOR MUST HOLD ACTIVE SC CLEARANCEMUST BE PAYE THROUGH UMBRELLA (INSIDE IR35)Role Description:Key Requirements: Working from Warwick office, ideally within 1 hours travel Wokingham office considered but needs to travel to Warwick office for training SC Clearance Primary skills - L1 monitoring/observability, ITIL process, incident, MIM, etc Secondary skills - L1 troubleshooting, work with multi-team and engage with L2 support engineers and partnersDescription:

Monitoring Strategy & Implementation

Define and implement monitoring frameworks for enterprise applications, Middleware, and infrastructure.

Deploy and configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog).

Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection.

Application Performance Management

Analyze application performance, identify bottlenecks, and recommend optimization strategies.

Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines.

Conduct root cause analysis for recurring incidents and propose long-term solutions.

Incident & Problem Management

Act as SME during major incidents, providing technical expertise and rapid resolution guidance.

Develop automated monitoring scripts and self-healing mechanisms to reduce downtime.

Document monitoring processes, playbooks, and best practices.

Stakeholder Collaboration

Partner with business units to understand application requirements and translate them into monitoring solutions.

Provide training and mentorship to IT staff on monitoring tools and methodologies.

Communicate performance insights and recommendations to leadership in a clear, actionable manner.

Required Skills & Experience

Strong expertise in at least two enterprise monitoring platforms (eg, Dynatrace, AppDynamics, Splunk, Datadog).

Solid understanding of application architectures (microservices, cloud-native, APIs).

Hands-on experience with Scripting languages (Python, PowerShell, Bash) for automation.

Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).

Familiarity with ITIL processes (Incident, Problem, Change Management).

Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications

Certifications in monitoring tools (eg, Dynatrace Certified Professional, Splunk Certified Admin).

Experience with observability practices (metrics, logs, traces).

Exposure to DevOps practices and CI/CD pipelines.

Strong stakeholder management and ability to influence technical decisions

Please send CV for full details and immediate interviews. We are a preferred supplier to the client

3rd Line IT Support Engineer

Smartsearch Recruitment Ltd

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.3rd Line IT Support Engineer experience requirements:

Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.

Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.

Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V).

Market leading Backup and recovery solutions.

Security Management utilising AntiSpam, Web filtering and various AV Technologies

Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances

The role:

Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.

Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.

Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.

Deploying and managing endpoint security solutions, patching, and compliance policies.

Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.

Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues.

Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.

Maintaining and updating IT documentation and processes.

If this sounds like the role that you are looking for, then please apply attaching your CV.Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Active Directory Engineer

BristolWe are seeking an experienced Active Directory Engineer to support and enhance the directory services. This role involves managing complex, secure AD environments. If you are committed to high standards, precision and contributing we invite you to apply.Salary: Up to £55,000 depending on experienceLocation: Bristol, Bolton or StevenageDynamic (hybrid) working: 1-2 days per week on-site due to workload classification and dependant on business need.Security Clearance: British CitizenThis role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.What we can offer you:

Company bonus: Up to £2,500 (based on company performance and will vary year to year)

Pension: maximum total (employer and employee) contribution of up to 14%

Overtime: opportunity for paid overtime

Flexi Leave: Up to 15 additional days

Flexible working: We welcome applicants who are looking for flexible working arrangements

Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments

Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The role will be responsible for the managing and securing Active Directory environments. Provisioning, monitoring and auditing multiple AD environments. You will play a vital role in maintaining compliance with security policies whilst ensuring an enhanced user experience for our colleagues.

Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility.

Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company.

Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme.

What we’re looking for from you:

Expert knowledge of Active Directory Domain Services (AD DS), Group Policy, DNS, DHCP, Sites and Services and Replication

Proven experience managing AD within multi-forest, air-gapped or secure enclave environments.

Experience with Azure AD / Entra ID, ADFS, and hybrid identity solutions under strict compliance controls

Proficiency in PowerShell for automation, auditing and reporting

Identity and Access Management service support

Strong understanding of Kerberos, LDAP and NTLM authentication protocols.

Familiarity with Public Key Infrastructure (PKI) and smartcard-based authentication

Experience in Privileged Access Management principles

Able to deal with multiple issues, tasks and priorities concurrently

Strong analytical, diagnostic, and decision-making abilities in secure environments.

Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences

Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a givenMBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. #LI-RM1

CroydonPermanentShift based - 14 days on and 7 days offWe’re looking for a Data Centre Engineer (Managed Services Engineer - Structured Cabling) to play a key role in supporting our Data Centre operations in Croydon. In this role, you’ll be at the heart of our mission - to ensure seamless connectivity and robust infrastructure through hands on Data Centre Operations. You’ll provide 16/7 support on 8 hours shift, keeping critical systems smoothly running for our clients.We’d like you to bring your expertise in the installation and fault finding of Structured and Voice Cabling systems and preferably hold or working towards CCNA (Cisco Certified Network Administrator) or CompTIA Network+ certification.As a Data Centre Engineer, you’ll be the go-to expert for tackling service calls - whether its resolving faults, provisioning new solutions or driving Business as Usual (BAU) projects and approved change works. You’ll also ensure that all calls allocated to you are delivered within NG Bailey’s clients Service Level Agreements (SLA).Some of the key deliverables for this role include:

Be responsible in ensuring all calls allocated are delivered within NG Bailey’s clients Service Level Agreements (SLA).

Monitor the quality and productivity against programme and maintain daily site records and reports.

Ensuring design and installation meets internal and client specifications and statutory requirements.

Have evident experience working within ‘Live’ Customer sites.

Have evident experience of the installation of Structured and Voice Cabling Systems

Be fully conversant with the setup and operation of Fluke Analysers

Locate and rectify faults on structured cabling systems

Demonstrate the ability to interface with customers with a professional and informative approach

What you’ll be looking for:

Solid working knowledge of networking, able to rack/stack, decommission, upgrade Networking Equipment and Devices.

Proven experience of the installation of Structured Cabling Systems

Strong Cabling and patching background for both Copper and Fibre

Fully conversant with the setup and operation of Fluke Analysers

Able to locate and rectify faults on structured cabling systems and standalone

Working towards or Current, Cisco CCNA or CompTIA N+ qualification

ITIL Foundation

Certified Network Cable Installer (CNCI)

Knowledge of Nlyte and/or iPatch imVision

Voice Systems

IOSH Working Safely

Lone working, the ability to work remotely

Ability to engage with customers in a professional, clear and confident manner, delivering information that builds trust and strengthens relationships

Next Steps:As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.About Us:We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Oracle HCM Systems Analyst

Telent Technology Services Ltd

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation’s critical infrastructure connected and protected 24/7.Reporting to the Senior Product Owner, you’ll be hands-on with analysis, troubleshooting, testing, implementation of new system functionalities and continuous improvements. You’ll also coach colleagues, simplify processes, and provide first-line support to keep our HR systems running smoothly.This is a hybrid working role with a requirement to be in our Warwick HQ 1 day per month.What you’ll do:

Providing day-to-day functional first line support to the business

Investigate, troubleshoot, and resolve system issues

Collaborate with relevant teams to implement new system functionalities

Acting as a subject matter expert on HR and Payroll Cloud processes, roadmaps, and enhancements.

Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively.

Produce clear, high-quality documentation and sharing knowledge with the wider team

Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience.

Assist with change management initiatives, including adoption of new processes, system updates, and data management.

Who you are:You’re an experienced HR Systems professional with a solid background in Oracle Fusion HCM (Core HR) Analytical and detail-oriented, you enjoy problem-solving and explaining technical issues in a clear, approachable way.Key Requirements:

Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / Core HR modules)

Experience in implementation and configuration of new system functionalities

Experience providing 1st line system support and raising SR’s

Familiarity with ITIL processes and wider HR business processes.

Strong analytical mindset with the ability to diagnose and resolve system issues

Strong ability to translate business requirements into functional solutions

Excellent communication skills, both written and verbal

What we offer:A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.The additional benefits with this role:

34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually

Company pension scheme

A range of family friendly policies

Occupational health support and wellbeing Portal

Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:Click here for Telent Video!We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.#LI-Hybrid#TJ-Hybrid About TelentTelent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.Brilliance brought together.We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussed

Product Owner

James Andrews Recruitment Solutions

Location: Lincoln / Hybrid Salary: £52,000–£60,000A growing organisation is enhancing its digital capability and seeking a Product Owner to help shape and deliver high-value digital services. This role suits someone who can balance product strategy with hands-on Agile delivery and is confident working with senior stakeholders, suppliers, and cross-functional teams.Role OverviewAs Product Owner, you’ll lead one or more Agile Product Teams, manage and prioritise the product backlog, and define a clear vision and roadmap. You’ll translate complex requirements into deliverable user stories, drive continuous improvement using data and feedback, and ensure teams stay aligned with business goals.Key Responsibilities

Own and prioritise the product backlog based on business value

Define product goals, roadmaps, and measurable outcomes

Liaise between technical teams, stakeholders, and leadership

Translate requirements into clear user stories and iterative deliverables

Monitor performance and drive ongoing optimisation

Lead supplier relationships and hold partners to account

Support Agile ceremonies and backlog refinement

Promote best practice across frameworks such as GDAD, ITIL 4, and security-by-design

Encourage adoption of platforms including Microsoft Fabric, Power Platform, and automation tools

About You

Experience as a Product Owner or in a similar digital product role

Strong understanding of Agile methodologies (Scrum, SAFe, Lean)

Ability to lead multi-disciplinary teams and suppliers across complex projects

Excellent communication and stakeholder-engagement skills

Familiarity with platforms such as Microsoft Fabric, Power Platform, and enterprise systems

Interest in emerging technologies, automation, and continuous improvement

Certifications welcome but not essential

What’s on Offer

Opportunity to influence strategic digital services and delivery

Hybrid working and built-in flexibility

Professional development and CPD support

Collaboration with experienced digital, technical, and delivery specialists

James Andrews is acting as an employment agency and business in relation to this role.At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Software Asset Manager opportunity

Software Asset Manager Banking LondonThis is a new and exclusive opportunity for a Software Asset Manager to join this thriving banking business as they grow their asset management teamRole details

Title: Software Asset Manager

Employer: investment bank

Location: London City Liverpool street station and home working hybrid 50/ 50 %

Permanent role, salary £60,000- 80,000 bonus and pension

Requirements: experience in software asset management, ideally in financial services or regulated industries. of ITIL, ISO 19770, and software licensing models (SaaS, perpetual, subscription). Proficiency in SAM tools (e.g., ServiceNow, Flexera, Snow) and audit preparation.

We have an exciting opportunity within our Service Delivery team for a Software Asset Manager. This is a fantastic role for someone with a passion for IT asset management, process improvement, and stakeholder collaborationWe are seeking a compliance-driven Software Asset Manager to lead the transformation of our SAM function across EMEA, ensuring software usage is optimised, compliant, and audit-ready.Essentials of the Role

Lead software lifecycle governance, including procurement, deployment, tracking, and retirement.

Ensure compliance with licensing agreements and regulatory standards (e.g., DORA and ECB).

Collaborate with IT, procurement, and finance to optimise software spend and manage vendor relationships.

This is a fascinating role with a lot of ownership and responsibility from day oneCandidate Requirements

5+ years’ experience in software asset management, ideally in financial services or regulated industries.

Strong knowledge of ITIL, ISO 19770, and software licensing models (SaaS, perpetual, subscription).

Proficiency in SAM tools (e.g., ServiceNow, Flexera, Snow) and audit preparation.

For more information, and the chance to be considered, please do send through a CV through to Kimberley Roe- Head of Change at HuxleyTo find out more about Huxley, please visit

Network Operations Engineer

Key Responsibilities:

Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.

Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.

Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.

Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.

Maintain accurate documentation of activities, incidents, and changes performed on-site.

Coordinate with remote network operations teams to resolve escalated issues promptly.

Ensure compliance with customer security and operational standards during all activities.

Required Skills & Qualifications:

24 years of experience in network operations and support or data center environments.

Strong understanding of network fundamentals (TCP/IP, routing, switching).

Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.

Ability to work independently and follow detailed technical instructions from remote teams.

Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.

Excellent communication and coordination skills.

Infrastructure Engineer

Tiger Resourcing Group

Infrastructure Engineer - Technical Specialist - ITIL - VMWareInside IR352 days a week on siteAs our Infrastructure Engineer your key responsibilities will include:

Manage incident and request fulfilment tickets within SLA’s

Monitoring key health signs of infrastructure and responding to actual or predicted issues

Support projects and new initiatives

Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches

Implementation of infrastructure design and build best practices.

Technical Documentation

Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding

Skills required of our Infrastructure Engineer:

Experienced 3rd line Infrastructure Technical Specialist (not Service desk

Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code

Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy

Virtualisation (VMWARE and Vsphere)

IT and Cyber Security measures (eg firewalls, antivirus, security patching, IDP/IDS)

Experience of working as part of projects teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives

SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning

Be a self starter and strong team player, with excellent attention to detail

SC cleared IT Support Analyst - Salisbury - 30-35,000 + Benefits

Are you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Wundows10, Windows 11 located in the Salisbury area, and looking for your next opportunity?We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to users across multiple sites. You’ll handle calls and requests, resolve incidents, and ensure IT services run smoothly. You will be working in an SC Security Cleared environment. You will either currently hold SC/DV Clearance, or be eligible to undertake.* The client will sponsor SC clearance if not already held*Paying 30-35K plus excellent benefitsThe site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough and although full time on site for the first few months, will become hybrid workingYou will be customer focused, a technically skilled IT Support Analyst who thrives in a fast-paced environment, enjoys solving problems, and wants to make a real impact. This could be the role for you.As an IT Support Analyst, You’ll provide first-line technical support to users across the business, primarily over the phone, but occasionally in person. You’ll troubleshoot issues, manage service requests, and ensure users receive timely, effective solution Key ResponsibilitiesProvide 1st line IT support via phone and online.Log and manage tickets in Halo Service Management tool.Troubleshoot and resolve issues, escalating when needed.support device builds, provisioning, and asset management.Ensure compliance with IT security policies. Essential Skillsstrong knowledge of Windows 10/11, Microsoft Office, O365.Experience in IT support across multi-office environments.Familiarity with ITIL v4 and Service Desk tools.Device installation, configuration, and troubleshooting.Understanding of IT security best practices.CompTIA A+ or equivalent certification.DesirableExperience with Halo, SCCM/MECM, Intune.Knowledge of VOIP, printer admin, and Microsoft licensing.If You’re an experienced IT Support Analyst with strong Windows 11 and ITIL knowledge, and You’re looking to make an impact in a secure, dynamic environment, we’d love to hear from you.SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

2nd Line Tech Support Analyst

Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications?We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure.We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start.What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution.Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.The Cutting-Edge Tech Stack You’ll Be Working With We don’t expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on:Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi/Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet/MobilePass/Fortinet Authenticator) Cloud Environment Device/Environmental monitoring platforms, Data Centre environmentsWhat We Look For (Skills & Attitude) Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly.Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage.Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence.Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.Hours & Location Location: Our modern office in Harrogate. Hybrid workingCore Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.

Senior Deskside Engineer

Michael Page Technology

We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester.Client DetailsThis role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.Description

Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.

Respond promptly to service requests, troubleshooting hardware and software problems effectively.

Manage and maintain IT equipment, ensuring optimal performance and reliability.

Support the installation, configuration, and updates of software and hardware systems.

Collaborate with the technology department to improve IT support processes and documentation.

Assist in maintaining IT security protocols and compliance within the organisation.

Provide technical expertise and guidance to team members and other departments as needed.

Work on IT projects to enhance system efficiency and user experience.

ProfileA successful Senior Deskside Engineer should have:?Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)Ability to troubleshoot and resolve hardware, software, network, and system issues.line management or team lead experienceDemonstrated ability to work effectively in a team environmentITIL certification or experience?Excellent communication, customer service, and interpersonal skillsExperience of Service management tools eg ServiceNOW, SysAID etcWillingness to learn new skills and technologiesAt least three years of experience in IT support or similar roleKnowledge of MS Windows operating system, Microsoft OfficeAbility to troubleshoot and diagnose IT issues and provide solutionsAttention to detail, accuracy, and qualityAbility to work under pressure and meet deadlinesJob Offer

Competitive salary ranging from £45000 to £55000 per annum.

Permanent position with opportunities for career growth within the industrial/manufacturing sector.

Comprehensive benefits package to support your professional and personal well-being.

Collaborative and supportive company culture in a London-based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!

Business Analyst - Housing/Repairs/Maintenance/Assets/Property Services

Are you an experienced Business Analyst or Business Systems Analyst? Do you have specific experience of working on repairs, maintenance, asset management or social housing software implementations or business process improvements? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to take a key role in the procurement and implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme. This contract is offered on an initial six-month basis with scope to run - and outside of IR35.The purpose of your role new role will be to shape, develop, and own end to end AsIs/ToBe business solutions, business analysis activities, and the development of business requirements, and/or develop functional and non-functional requirements for procurement. Your day-to-day responsibilities will include stakeholder engagement & analysis, requirement gathering ensuring robust elicitation & validation, translating business requirement into function & technical specifications by engaging with internal & external stakeholders, the improvement of existing business processes, artefact production, solution support and user acceptance testing, and change impact assessments, amongst other responsibilities.Essential

Demonstrable commercial experience of effectively working independently as a Business Analysis.

Strong experience mapping AsIs/ToBe processes and User Acceptance Testing (UAT)

and/or; Developing functional and non-functional requirements.

Experience working with Social Housing, Repairs, Maintenance, Asset Management or Property Services business processes.

Excellent communication skills and strong work ethic.

Desirable

Demonstrable experience of working with dedicated housing repairs or assets software (Such as MRI Repairs/Assets, Rocc Uniclass, Total Mobile/Connect, Real RAM4000, ECMK Integrator, OneServe, Plentific, Platform-specific Field Services, Pimss, Cx/Keystone,/TechnologyForge, Asprey, or similar) or the Property Services/Assets modules of Social Housing applications (Such as NEC/Northgate Housing, Civica Cx Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, Aareon QL, MIS ActiveH, or similar)

SQL Scripting

Relevant certification (such as ITIL, BCS, vendor specific accreditation or similar).

As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. The contract is offered outside IR35 on an initial six-month basis with scope to run. The role is hybrid, predominantly home based with weekly presence required in a West Midlands office. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay as interview slots are waiting be filled.Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Service Now Solution Architect

My client, a large consultancy, is in need of a Service Now Solution Architect for a 6 month contract inside IR35 based in Warwick offering 2 days per week remote but requiring 3 days per week on-site.The ideal candidate will have a ServiceNow System Administrator Certification, ServiceNow Implementation Specialist Certification and Experience working with ServiceNow domains.The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience with Agile/SCRUM project management methodologies, Experience with AJAX, Jelly, or PERL Scripting, Strong process management & project management skills, Experience in BCM module and Experience in TPRM module.

Job Advertisement: Network Engineer (Associate)Location: Stafford Contract Type: Temporary Hourly Rate: 24.39Are you ready to take your networking skills to the next level? Join our dynamic Digital, Data and Technology (DDaT) team, where your expertise will play a crucial role in the operations of law enforcement. We are seeking a passionate and skilled Network Engineer (Associate) who thrives in a fast-paced environment!Why Join Us?

Impactful Work: Be a part of a team that ensures the security, integrity, and performance of essential network and communication infrastructure.

Professional Growth: Work alongside experienced professionals and gain exposure to a variety of networking technologies.

Community Contribution: Help support law enforcement efforts through your technical skills and expertise!

Key Responsibilities: As a Network Engineer (Associate), you will:

Provide specialist 2nd line technical support for our force networks.

Assist in the configuration and maintenance of firewalls, routers, switches, WiFi, and VPN technologies.

Collaborate with Cyber and Security teams to enforce best practises.

Monitor network performance and facilitate routine maintenance.

Support the implementation of new network infrastructure and participate in Business As Usual (BAU) activities.

What We’re Looking For: Essential Skills:

Proficient in firewall, router, and switch configuration.

Strong understanding of network security and compliance.

Experience with VPN technologies and load balancing.

Familiarity with dynamic routing protocols, including OSPF and BGP.

Knowledge of SD WAN technologies and MPLS.

Qualifications:

recognised networking qualification or equivalent experience.

Significant experience in a 2nd/3rd line network engineer role in an IT environment.

You Bring: A proactive attitude with excellent fault-finding and diagnostic skills. A collaborative spirit, ready to engage with users and stakeholders. A commitment to best practises in network security and ITIL principles.Driving Required: Yes Please note: This is a temporary position based in Stafford.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

ICT Senior Analyst

4Recruitment Services

Salary: £40,174 £43,236 per annumContract: 6 month contract, 37 hours per weekLocation: LyndhurstWorking pattern: Hybrid (50 percent office, 50 percent home working after training)The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us. You will play a central role in delivering new digital systems, improving integrations across platforms, and supporting modern, efficient ways of working throughout the organisation. The ICT Senior Analyst will be working closely with our ICT and Transformation teams to deliver this exciting programme of change, including implementing new digital systems and enabling modern ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for this role is immediate, if possible.As an ICT Senior Analyst, you will play a key role in delivering smarter, more efficient services by:

Leading the support, development, and enhancement of key applications

Providing expert technical advice and guidance across the organisation

Supporting digital transformation projects that improve customer experience and reduce manual processes

Collaborating with ICT teams to proactively improve systems and respond to technical issues

Designing and implementing secure, high-performing IT solutions

Troubleshooting complex 2nd and 3rd line support issues

Working closely with stakeholders to understand and meet their IT needs

Keeping documentation up to date and staying ahead of industry trends

We re looking for someone with:

Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools)

Experience supporting both cloud-based and on-premise applications

Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps)

Proficiency in SQL Server and writing SQL queries

A solid understanding of data integration and system connectivity

Experience leading technical projects

Familiarity with ITIL and Agile methodologies

To find out more information please contact Lily at (url removed)Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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