We run a small but perfectly formed delivery team at Ecotricity. We have a vacancy for a Scrum Master to pair up with one of our delivery teams and support the optimisation of one of our platforms.
The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though, and many systems and services must be integrated to create journeys that support our customers’ needs. We’re building these journeys that also allow our contact centre agents to fully support our customers and plug the gaps where self-service isn’t possible.
Responsibilities
Facilitate the build and continuous delivery of exceptional digital services that enhance the performance of our platforms.
Guide and coach the team on Agile/Scrum practices and ensure adherence to the Scrum framework.
Organize and facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Collaborate with Product Owners to manage the product backlog and ensure that the team is working on the highest priority tasks.
Remove impediments and blockers that may hinder the team’s progress.
Foster a culture of continuous improvement within the team through regular feedback and retrospectives.
Monitor and report on team performance, using metrics such as velocity and burndown charts.
Support the team in achieving a sustainable pace of work and maintaining a high level of quality.
Key Relationships
Development Teams
Product Owners
UX Team
QA Team
About You
Knowledge and Skills
Proven experience as a Scrum Master in a digital environment.
Strong understanding of Agile methodologies, particularly Scrum.
Excellent facilitation and coaching skills.
Strong stakeholder management and the ability to facilitate decisions of all sizes.
Experience in managing technical resources and collaborating with Product Owners and Project Managers.
Proficiency in managing and prioritizing a Product Backlog.
Ability to develop and refine User Stories and Acceptance Criteria.
Expertise in sprint planning, tracking, and Agile project estimation using story points and velocity reporting.
Strong presentation skills, including experience presenting to senior (c-suite) stakeholders.
Effective risk and issue management.
Requirements
Demonstrable experience in delivering high-quality digital products and services.
Strong experience with Jira, including story pointing and velocity tracking.
Attention to detail and a methodical approach to work.
Excellent written and verbal communication skills.
Proven track record of personal development, self-management, and striving for excellence.
Experience coaching others on Agile methodologies
Ability to clearly and concisely convey ideas and concepts.
Strong experience in writing user stories and providing acceptance criteria.
Confidence and experience in public speaking.
Advantageous
Experience working in a digital agency.
Familiarity with Atlassian Confluence.
Experience working with both front-end and back-end software development teams to deliver projects.
Experience writing user stories using Gherkin/Cucumber format.
Knowledge of sustainability issues and a passion to address them using technology.
Certified Scrum Master (CSM) or similar certification.
Recent experience in the Energy industry.