Director - Digital Product Management (Amex ID: 24008940)

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American Express

Director - Digital Product Management (Amex ID: 24008940)

Multiple locations

Hybrid

Description

ID: 24008940

Hybrid requirements: This role has flexible working patterns.

The Director of Digital Product Mgmt will support the development and roll out of modern Global Loyalty Platform along with maintaining and transforming the Legacy platforms. The role will lead Product team responsible for capabilities and features that support International Markets for growth, transformation, and modernization. The primary objective is to consolidate and modernize International Loyalty and Benefit capabilities with effective prioritization. Additionally, this Director is responsible to support ongoing international enablement and strategic initiatives.

The incumbent and his/her team are responsible for:

Defines product outcomes with clearly defined metrics and targets for the product segment, in line with the high-level product portfolio vision and strategy and company, organizational outcomes

Understands the importance and value of international capabilities and links it to the core value proposition for the markets, customers, and business

Understands and applies new trends and market standard methodologies into product roadmap and requirements.

Establish and manage the relationships with International MR CoE, and stakeholders from various channels and marketing experience organizations

Drive and document the discovery of international capabilities

Partner closely with peer teams to leverage existing transformation and map out the synergies

Simplify and prioritize capabilities and markets to drive growth and value for International Transformation

Institute the roadmap for International Transformation and drive execution

Leads product managers and associate product managers to translate product roadmap into a product backlog of well-defined epics and features with appropriate acceptance criteria.

Foster and facilitate teamwork and alignment between cross-functional teams including engineering and process

Proactively anticipates any risks and issues that may arise during the delivery to ensure that appropriate mitigation actions are undertaken

Minimum Qualifications

A successful candidate will have:

Strong understanding Loyalty and Benefits Ecosystem

A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.

Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams.

Strategic thinker with strong customer focus.

Assertive and collaborative, with the ability to drive innovation and change management

Demonstrated ability to meet strict deadlines, thrive in a complex fast paced, team-oriented environment with rapidly evolving business demands.

Strong team player with a can-do attitude who can work with virtual and global teams and lead team members in different time zones

Strong analytical, written, and oral communication skills.

Excellent communication skills with the ability to engage, influence, and inspire partners, stakeholders, and executives to drive collaboration and alignment.

Bachelor’s degree in business or technical field such as computer science, mathematics, engineering, master’s degree in business is highly preferred

Time-zone flexibility required

Life at

American Express

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Culture overview

At American Express, we have a special culture built on strong relationships, shared values and purpose, and an unwavering commitment to back our customers, communities, and each other. Flexibility has always been a part of how we work and it’s here to stay with Amex Flex. Whether you’re working virtually, onsite, or seamlessly switching between the two with our hybrid option, you’ll be part of a winning team that embraces collaboration and innovative thinking and respects each colleague and what they contribute. With the powerful backing of American Express and the support of your amazing colleagues, you’ll be able to thrive personally and professionally.

Employee benefits

Bonus Scheme

Childcare Vouchers

Cycle To Work

Flexible Hours

Flexible Working

Laptop

Life Insurance

Pension

Private Healthcare

Season Ticket Loan

Wellbeing Programme

Office vibe

City Centre

Hackathons

Open Plan

Social Events

Location

Tech at

American Express

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Leadership

Ravi Radhakrishnan

Chief Information Officer

Tech overview

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Make an Impact Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses. Grow Your Career Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team. Expand Your Skills Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events. Global Tech Career Pathways Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration. Find your place in Tech on #TeamAmex. Meet our Tech Colleagues, leading through innovation. Laurence - “What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime.” Will - “Being able to move into different jobs around the company keeps things varied and exciting.” Dev - “As a new colleague, I was astonished at how quickly I was able to acclimate… I’ve achieved a lot in my first year.” Eve - “I thrive on building products and architecture-as-code that cement the data culture we have here.” Meghan - “I’ve built well-rounded skills and have been able to identify the type of engineering that suits me most..” Mohan - “Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks.” Learn more about Tech careers on #TeamAmex.

Engineering principles

Agile Process

Change Management

Code Reviews

Communication and collaboration

Continuous delivery

Continuous Development

Knowledge sharing

Mentoring

Monitoring and logging

Open source contributor

Pair programming