Roles
PayPoint
Delivery Manager - CRM Services
Explore roles
Back to filters
PayPoint
Delivery Manager - CRM Services
Welwyn Garden City
NEW
Remote or hybrid
Description
Working within the CRM Services team, you will lead two cross-functional engineering teams to deliver and support CRM platforms using DevOps principles. You will be responsible for managing complex IT change, removing barriers to delivery, and fostering a high-performance environment where teams can succeed. The role includes coaching, facilitating continuous improvement, and applying agile and DevOps techniques to maximize value delivery.
Key Responsibilities:
DevOps Delivery:
Lead the delivery of change and products using agile and DevOps principles.
Accountable for delivery practices, quality of outputs, and providing accurate estimates and forecasts.
Collaborate with Product Owners and business stakeholders to define and communicate grounded roadmaps.
Act as Scrum Master for the teams.
Manage capacity and skills planning for engineering teams.
Line Management:
Provide leadership and line management to all team members, including contract staff.
Ensure clear role profiles, regular one-on-one discussions, and objective setting.
Conduct appraisals with actionable feedback for improvement.
Mentor and support team members to foster success.
Continuous Improvement:
Encourage continuous learning and feedback integration into team practices.
Participate in the Delivery Manager community to share and apply best practices.
Tools & Environment:
Identify necessary tools and environments to optimize team performance.
Management Information:
Provide regular management reports on team performance, targets, and budgets.
Stakeholder Management:
Build strong relationships with senior stakeholders and business teams.
Effectively manage expectations and communications across the organization.
Key Requirements:
Certified Scrum Master or equivalent experience.
Strong technical background to assess and challenge technical plans, designs, and issues.
Demonstrable career progression through an engineering career path.
Experience managing multiple engineering teams and Salesforce deliveries.
Change and release management experience in a cloud environment.
Proven ability to balance multiple priorities and manage ambiguity.
Experience line managing and mentoring technical staff.
Senior stakeholder management experience.
Ability to encourage continuous learning and create high-performing teams.
Preferred but Not Essential:
Experience delivering IT change within a payments processing organization.
Experience delivering change within Microsoft Azure.
Knowledge of Azure DevOps.
Familiarity with Product Ownership approaches.
Benefits:
Hybrid work model (mostly remote, with occasional travel to Welwyn Garden City).
25 days holiday plus bank holidays (with a holiday purchase scheme).
Free on-site gym and nationwide corporate gym membership discounts.
Access to an online benefits portal with shopping and holiday discounts.
Contributory company pension scheme.
Career progression and development opportunities.
Private medical insurance.
Electric Car Scheme.
Life assurance (3x annual salary, with additional coverage options).
Additional benefits at discounted rates (e.g., critical illness cover, Cycle2Work scheme, dental insurance, dining discounts).
Life at
PayPoint
Browse all roles
Culture overview
It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets. At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business. Our values Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders. We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers. Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with £200 worth of Love2shop vouchers and the use of a premium car parking space for one month. Ambitious: Striving to achieve more Always seeking to improve, in terms of personal development as well as what you do for the business Creating an infectious energy and buzz Being open to trying new things and learning from the experience Collaborative: Involving the right colleagues from across the business at an early stage to achieve the best outcome Pulling together to get things done Thinking beyond your own team/role to do the right thing for the business Good communication – being transparent, keeping others informed and asking for and giving feedback Accountable: Taking responsibility for outcomes Doing what you say you are going to do Flagging issues/problems early Putting things right when they do go wrong Results-focused: Focusing on activities that will have the biggest positive impact Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully Always acting ethically and with integrity Celebrating the success of all involved Can do: Being open, positive and helpful Finding ways to overcome challenges Going the extra mile to get things done Being able to adapt quickly to different situations Good colleague: Taking the time to get to know colleagues and have fun Thinking of others/the team Supporting colleagues through difficult times Providing good quality work to others
Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Free Food
Free Parking
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
City Centre
Friday Drinks
Open Plan
Social Events
Location
Tech at
PayPoint
Go to profile
Leadership
Simon Coles
Chief Technology Officer
Engineering principles
Agile Process
Automated acceptance testing
Continuous Development
Continuous integration
Micro services
Pair programming
Scrum
Test Driven Development
Unit testing
Company tech stack
angularjs
blazor
bootstrap
csharp
css-3
docker
dot-net
dot-net-core
git
goland
html5
javascript
jquery
kanban
See more
PayPoint
Delivery Manager - CRM Services
Welwyn Garden City
Share role