Job Title: Principal Consultant Service Now Tech Lead Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary:

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Responsibilities

You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Mentor and lead a team of developers.

Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

Reviews design and code per sprint to ensure quality.

Creation and customization of complex workflows and custom workflow activities.

Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

Contribute and review user stories.

Build and maintain technical documentation.

Monitor health, usage, and overall compliance of ServiceNow and its applications

Develop a keen understanding of the products we implement and client business.

Provide production support and be able to resolve problems under pressure.

Assists in project estimation.

Participate in regular Knowledge Transfer sessions with ServiceNow Developers

Stay current with new and updated capabilities of the ServiceNow Platform

Coordinate upgrades to Production and Sub-Production instances

Coordinate sub-production testing, evaluation, and regression remediation

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

Relevant experience ServiceNow Development.

Demonstrate prior experience in leading client projects as a technical lead.

Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM / HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation (“SPO”), Service mapping would be preferred.

One greenfield implementation of any ServiceNow module.

Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc…

Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.

Good understanding of ServiceNow Best practices in scripting, integration.

Experience in deploying code from Lower instance to Production.

Experience in Cloning and Upgrades.

Excellent communication Skills for client facing roles.

Good management, analytics, problem solving & interpersonal skills

Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.

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