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Blue Zinc IT
Technical Services Engineer
£26,000
Belfast
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Description
Job Title: Technical Services Engineer
Location: Belfast
Why join us?
If youre looking for a role thats more than just closing tickets, this could be the perfect step in your career. As a Technical Services Engineer, youll be the go-to expert for our customers helping them solve problems, discover solutions, and get the most from our products. No two days are the same: one day you might be deep diving into a bug investigation, and the next youll be working on migrations, onboarding, or creating knowledge base articles that thousands of users rely on.
This role is ideal if you:
Love solving technical problems while keeping the customer at the heart of everything you do
Want exposure to a wide range of technologies and challenges
Enjoy working in a collaborative environment where your ideas and input matter
Are looking for a clear path for growth in tech support, product engineering, or operations
What youll be doing
Acting as the primary contact for customer queries across phone, email, and live chat
Troubleshooting and owning tickets through to resolution
Building strong, positive relationships with customers and colleagues alike
Learning the ins and outs of our products and becoming a trusted expert
Supporting a wide variety of areas: technical support, migrations, bespoke templates, bug investigations, and more
Liaising with internal teams and third parties to ensure smooth and timely solutions
Contributing to knowledge base articles and sharing best practice
What youll bring
Some experience with IT support or a strong technical foundation (graduates welcome!)
Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office
Great communication skills - youre confident, approachable, and customer-focused
An organised, proactive approach to solving problems and managing your time
A genuine enthusiasm for learning new technologies and developing your skills
Nice-to-have (but not essential):
SQL Server / report writing
Experience with Freshdesk, Intercom, or YouTrack
Knowledge of web technologies
Why youll love it here
Competitive salary + pension
25 days holiday (plus bank holidays) and a ‘birthday’ holiday
Volunteer leave to help support local communities
Numerous Health and Wellbeing initiatives from cash plans to mental health support
Family is important to us so we offer enhanced maternity and paternity
Free Mortgage advice
Life Assurance and income protection
Perks and discounts including Cycle to Work
Clear opportunities for career progression, whether you want to go deeper into technical expertise, leadership, or product-focused roles
Supportive team culture where collaboration and personal growth are encouraged
Exposure to a wide range of technologies and industries
Role tech stack
Windows
SQL
Blue Zinc IT
Technical Services Engineer
£26,000
This role has expired