Explore roles
This role has expired
Sysco International
Service Desk Analyst (French or Swedish speaking)
Private salary
Multiple locations
Hybrid
Graduate
Junior
Mid
Senior
Leader
Description
Job Description
Service Desk Analyst
Hybrid - Ashford, Belfast or London
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.
Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French
Key Responsibilities
Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values
Skills and Experience
Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and French or Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles
Education and Certifications
Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365
Role tech stack
AWS
ITIL
Sysco International
Service Desk Analyst (French or Swedish speaking)
This role has expired